AIM: TO PLAN A 2 HOUR TRAINING MODULE TO MAKE THE TRAINEES AWARE ON

THE TOPIC OF CONFLICT MANAGEMENT.

OUTCOME GOAL: AT THE END OF SESSION, THE TRAINEES WILL BE KNOW ABOUT
HOW TO MANAGE CONFLICT.

S.N KEY POINTS TRAINING TOOL TOPIC DURATIO LEARNING

O COVERED N
1. INTRODUCTI LECTURE MODE INTRODUCTI 10 AFTER
ON TO ON ABOUT MINUT INTRODUCTI
SESSION CONFLICT ES ON GET AN
MANAGEMEN 9:00- IDEA ABOUT
T 9:10 AM THE TOPIC
AND WHAT
IS GOING TO
COVER IN
THE SESSION
AND TO
UNDERSTAN
D WHY
CONFLICTS
ARISE.
2 SESSION BY VIDEO+VERBAL HOW TO 30 THE
THE APPLY MINUT TRAINEES
 SPEAKER PRINCIPLES ES WILL LEARN
LEADING TO 9:10- HOW
CONFLICT 9:40 AM CONFLICT
RESOLUTION ARISES AND
DIFFERENT
PRINCIPLES
LEADING TO
CONFLICT
RESOLUTION
3 SESSION BY PRESENTATION+LECT 5-STEPS 25 THE SESSION
THE URE STRATEGIES MINUT HELP THE
SPEAKER TO MANAGE ES TRAINEES TO
CONFLICT 9:40- LEARN
10:05 ABOUT THE
AM STRATEGIES
TO MANAGE
CONFLICT

4 SESSION BY LECTURE + GAME HOW TO 25 THE

SPEAKER BUILD AND MINUT TRAINEES
SUSTAIN ES WILL KNOW
RELATIONSHI 10:05- ABOUT HOW
P WITH YPUR 10:30 TO DEAL
SUPERVISOR AM WITH
 S, DIFFICULT
COLLEAGUES TEAM
AND PEERS MEMBERS
GAME- AND
DIVIDE THE BUILDING
LOOT TRUST WITH
TEAM
MEMBERS.

5 QUESTION/ VERBAL MODE CLARIFICATI 20 TRAINEES

ANSWER ON OF MINUT QUERIES
DOUBTS ES WILL BE
10:30- SOLVED
10:50 RELATED TO
AM CONFLICT
MANAGEME
NT.
6 CONCLUSION VERBAL CONCLUDING 10 SUMMING UP
COMMUNICATION THE TOPIC MINUT THE WHOLE
ES SESSION
10:50-
11:00
AM