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  • Call Audits - Mastersheet - Rubrics

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    GuruPrasadh Sekar
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    The call summarizes as follows: 1) The caller introduced themselves and identified the purpose of the call as understanding a student's profile and needs. 2) The caller gathered details about the student like name, grade, age, interests and traits to identify their needs. 3) The caller explained how Orchids school's features like public speaking, coding, performing arts can benefit the student based on their identified needs. 4) The caller scheduled an appointment to provide more information and addressed handling objections or feedback.

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    Call Audits _ Mastersheet - Rubrics

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    The call summarizes as follows: 1) The caller introduced themselves and identified the purpose of the call as understanding a student's profile and needs. 2) The caller gathered details about the student like name, grade, age, interests and traits to identify their needs. 3) The caller explained how Orchids school's features like public speaking, coding, performing arts can benefit the student based on their identified needs. 4) The caller scheduled an appointment to provide more information and addressed handling objections or feedback.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    5 views2 pages

    Call Audits - Mastersheet - Rubrics

    Uploaded by

    GuruPrasadh Sekar
    The call summarizes as follows: 1) The caller introduced themselves and identified the purpose of the call as understanding a student's profile and needs. 2) The caller gathered details about the student like name, grade, age, interests and traits to identify their needs. 3) The caller explained how Orchids school's features like public speaking, coding, performing arts can benefit the student based on their identified needs. 4) The caller scheduled an appointment to provide more information and addressed handling objections or feedback.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    S NO Topic/Category # Rubric Score Total(50)

    1A Greetings and Self Introduction 2


    1B Clearly defined the purpose of the call 2
    1 Introduction 1C English Proficiency and good voice modulation 1 11
    Orchids Introduction
    1D -renowned and prestigious Chain of schools in India 6
    - over 90 branches across 25+ cities in India
    2A Enquire about school going kid 2
    Enquire about student details
    -Name
    3
    -Grade
    2B -Age
    Asking about traits of child (Any 2)
    Probing and Need - Nature of the child
    2 13
    Identification - Fluency in spoken and written english 4
    - Food habits
    2C - Mobile usage
    Asking students interest and likes (Any 2)
    - Favourite sports
    4
    - Favorite subjects and interest in studies
    2D - Interest in arts, music and dance
    Based on Need identified, explain the USPs of orchids,
    (minimum 2 need to be identified & Explained)
    - Public Speaking
    -Phonics/trilingual/OCFP
    -Sports
    3A -Performing Arts 8
    -Coding & robotics
    Features & Benefit -Horticulture
    3 -Curriculum, books & Kits 14
    -Financial Literacy
    -DIY lab
    3B Clear intent on student development shown 2
    3C English Proficiency and good voice modulation 2
    Parent engagement through probing and rapport building (PRM
    3D should not talk more than 45 sec continuosly, call should be 2
    conversational in nature)
    Campus invitation to observe other USPs
    - Other 12-14 USP observation
    4A 2
    -Fun way of learning at Orchids
    -Education campaign
    4 Closing Walk-in or Home counselling pitched 12
    4B 4
    -
    4C Feedback/Objection handling 4
    4D Scheduling the appointment and reconfirm the details 2

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