WELFARE POLICY

TDGISERV is committed to providing a quality working and living environment for its
entire staffs.
Our Policy will be achieved through:

• Following al Qatari Labour Laws and Qatar University Migrant welfare

standards.
• Ensuring that all staffs are treated with dignity and respect
• Respect the human and labour rights of all employees, provide a decent clean
safe and health workplace and accommodation.
• Promote the health and well-being of all employees as part of our
management processes
• Protect all employee throughout their recruitment, placement, and
repatriation.
• Will not tolerate any force labour, human trafficking or other violations of
human and labour rights.
• Comply with fair employment practice and standards for all employees
regardless of their nationality, ethnicity, or religions
• Ensure all employees receive their wages in a timely manner without delay
• Allow Employees to exercise their rights, under the law without retaliation
including raising grievance, resigning, or refusing to work on safety grounds

The management, of TDGISERV is supportive to this policy and will use its authority to
enforce this commitment within our company.

Binoy James,
Project Manager
TDGISERV

WELFARE POLICY 1
 ECMFM WELFARE OBJECTIVES TDGI- TD021-OCP-OHS-34

TDGISERV Welfare Objectives

Nos. Activity Objective Action Target Date Completed

GYM Room installed in building
Recreational Installation of GYM room in Camp
1 D2 and is open for all Completed Completed
Facilities
employees

Recreational
2 Installation of Indoor Equipment’s Installed and is Completed Completed
Facilities
gams and equipment’s accessible to all

Set up TV room TV is installed in the

and Training recreation room No in Installation is completed
3 facility for staff Building D2 , 1st Floor and is Completed Completed
to use accessible to all employees

Common WI-FI to be installed for all WIFI is installed in the recreation

WIFI
4 employees room No in Building D2 , 1st Floor Completed
Completed
and is accessible to all
employees

Labour City Camp, Bldg. D2 ground Periodic Health Surveillance to be

Health 25% of contract staff
5 floor, first aid room is established initiated Ongoing
Surveillance quarterly
governed by Camp Doctor availability
from 8am until 10pm
HR to arrange a TDGISERV
Company Sports Arrange a company sports day for Arranged for the 14 Feb
6 sports day competition covering 14-Feb
Day the Team every Year
numerous sports
Arrange weekly
trips to Malls on Provide transport for staff to visit Ongoing throughout the
7 TDGISERV Managers to Weekly Trips
a Friday Malls and shop year
arrange

Arrange
Provide transport for staff to visit Ongoing throughout the
8 quarterly trips, TDGISERV Managers to Quarterly Trips
beaches or other attractions arrange year
activities.
 WELFARE COMMITTEE ORGANISATION CHART

Welfare Committee Chairman

AMJAD RAWASHDEH
PROJECT MANAGER
( 55862131 )

Deputy Chairman

Mohammed Ismail
PROJECT COORDINATOR
(77760548)

PHOTO

Committee Member Committee Member

KIRAN KARTHIKEYAN NASIR HABIB

(77754153) (74468941)
INDIAN INDIAN

PHOTO PHOTO

Committee Member Committee Member Committee Member Committee Member Committee Member

MD SIHAN Ashraf Khan Juffrey Saingan Piopongco Mkadara Ibrahim

Muhammad Jamal
(7787 4912) (74468921) (55778669) (33257068)
(70267700) PAKISTAN
SRILANKA INDIAN PHILIPINO AFRICA

PHOTO PHOTO PHOTO PHOTO PHOTO

Rev No : 1 Page1of1 Date : 01-08-2023

 TDGISERV WELFARE ADHERENCE
PLAN

TDGI-TD021-OCP-OHS-29

APPROVAL AND AUTHORIZATION

PREPARED
NASIR HABIB APPROVED BY NAME BINOY JAMES
BY NAME

POSITION Sr. HSE Officer POSITION Project Manager

SIGNATURE SIGNATURE

DATE 20-07-2022 DATE 20-07-2022

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 TDGISERV WELFARE ADHERENCE PLAN TDGI-TD021-OCP-OHS-29

Controlled Copy Distribution List:

Copy No Copy Holder Designation Location

1.0 Project Manager - TDGI TDGI (QU) Contract Site Office

2.0 Project Coordinator – TDGI TDGI (QU) Contract Site Office

3.0 HR Manager - TDGI TDGI Head Office

4.0 Camp Boss TDGI – Camp Accommodation

5.0 Welfare Department (QU) QU Contract Site

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TABLE OF CONTENTS
1.0 POLICY STATEMENT ........................................................................................................... 4
2.0 PURPOSE………………………………………………………………………………………………4

3.0 SCOPE .................................................................................................................................. 4

4.0 DEFINITIONS ........................................................................................................................ 4
5.0 AUTHORITY…………………………………………………………….……………………………..4

6.0 LEGAL REQUIREMENTS…………………………………………….……………………………...5

7.0 GENERAL REQUIREMENTS. ............................................................................ ………..…..5

7.1 WELFARE MANAGEMENT…………………………………………………………………….….05

7.2 PLANNING…………………………………………………………………………………………...06
7.3 IMPLEMENTATION………………………………………………………………………………....07
7.4 REVIEW……………………………………………………………………………………………...11
7.5 REVIEW INPUT……………………………………………………………………………………..12
7.6 REVIEW OUTPUT.………………………………………………………………………………… 12
7.7 IMPROVEMENTS………………………………………………………………………………….. 13

8.0 RESPONSIBILITIES AND ACCOUNTABILITIES………………………………………………..13

8.1 TDGISERV PROJECT MANAGER (CONTRACT WELFARE OFFICER).……………….…14

8.2 TDGISERV SITE MANAGERS (CONTRACT WELFARE OFFICERS) ………………………..14

8.3 TDGISERV ACCOMMODATION MANAGER……………………………………………...….....14

8.4 TDGISERV HR MANAGER (SENIOR WELFARE OFFICER) …………………………..……...15

8.5 TDGISERV HSE MANAGER…………………………………………………………………..……16

8.6 TDGISERV HSE ENGINEER…………………………………………………………..……………16

8.7 TDGISERV SUPERVISORY STAFF………………………………………………………..……...17

8.8 TDGISERV EMPLOYEES…………………………………………………………………..……….17

9.0 ANNEXES………………………………………………………………………………..…………... 17

10.0 REFERENCE DOCUMENTATION……………………………………………………..………......18

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Revision History

Revision
Revised By: Details of Revision Date
No.

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1.0 POLICY STATEMENT

TDGISERV is committed to providing a quality working and living environment for its entire staff.
TDGISERV will comply with Qatari Legislation and QU’s Standards for Migrant Workers
Welfare.
See Annex A TDGISERV Welfare Policy
The Management, of TDGISERV, is supportive of the implementation of all relevant Plans and
will use its authority to enforce each plan within our company.

2.0 PURPOSE
TDGISERV has a commitment to the Health, Safety, Welfare, development, and well-being of
its employee’s integrity in its business dealings and success and prosperity in the contract
management, maintenance and operations industry.

TDGISERV will maintain awareness of the current Qatar legislation & MWWC that governs all
aspects of Migrant Workers Welfare and will comply with them.

3.0 SCOPE
This procedure sets out a basic overview of the requirements of the Welfare Adherence Plans
(WAP) and makes reference to all associated documents that make up the WAP in its entirety.

Each associated document referenced in this procedure will give a detailed plan of each section
required under of the Welfare Plan in accordance with Migrant Workers Welfare Charter and
Qatar Labour Law.

This procedure applies to all TDGISERV Migrant Workers Welfare working for TDGISERV on
the QU contract for continuous work, temporary work or casual work and internships.

4.0 DEFINITIONS
For the purpose of this document, the following definitions shall apply:

MWW – Migrant Workers Welfare Charter

QCDD – Qatar Civil Defence Department

WAP – Welfare Adherence Plan

5.0 AUTHORITY
TDGISERV Health, Safety, Security & Environmental (HSSE) Directorate has authority with
regards to all welfare matters and are authorised by QU to coordinate and assess welfare
policies, practices and procedures.

6.0 LEGAL REQUIREMENTS

TDGISERV maintains list of Qatar Labour Law and other Legal requirements. TDGISERV
identifies various Legislation, Codes of Practice, Standards and other reference documents
applicable to its activities.

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The list is reviewed for compliance at least once in a calendar year by TDGISERV HSE
Management.
A separate list of legal and other requirements specific to the Welfare Adherence Plan has also
been developed and is attached.
See Annex B WAP Legal & Other Requirements TDGI-OCP-OHS-30
7.0 GENERAL REQUIREMENTS
7.1 Welfare Management

TDGISERV has set up a Welfare Management system dedicated to delivering and achieving
employee Welfare on the Q Contract. To achieve our goals, we will utilise the TDGISERV
developed Welfare Adherence Plan and associated procedures. This will be supported, on site,
by Welfare Officers and off site by TDGI’s HR Manager.

Designated TDGISERV Welfare employees will attend welfare induction training conducted by
QU and will cover;-

• Migrant workers Welfare Charter

• MWW Standards

• Best Practice to assist in complying with QU standards

• Regular Welfare Self-Audit & Sub-contractors Audits

A monthly Welfare meeting shall be established and Chaired by the Senior Welfare Officer,
Project Manager or his designate, site Welfare Officers and a representative from the employees
to discuss and rectify any Welfare concerns. If concerns cannot be closed out an action plan will
be put in place with clear timelines of completion and persons responsible to complete the
actions.

Minutes, plans etc will be made available to the HR Manager and Contract Welfare Officer for
information and action as required. A Welfare Management Review will be conducted, minimum
yearly to verify the effectiveness of the Welfare Management System and for continual
improvement.

A Self-Audit Report to Adherence to Mandatory Standards of Migrant Workers Welfare will also
be completed.

All areas of the Yearly / Monthly Welfare Inspections / Audits will be conducted on all aspects of
the Welfare Management System to ensure adherence to the appropriate Welfare plans and
MWW.

An Employee Welfare team, one per nationality, will be established to be the focal point for all
camp and work site welfare concerns. These members will attend the monthly Welfare Meeting
Chaired by the Project Manager and or Senior Welfare Officer.

7.2 Planning
A full suite of procedures have been developed covering the Migrant Workers Welfare Charter
which TDGI are following. These have been submitted to QU for approval.

The general requirements, as a minimal will cover:-

• A written policy statement - Annex A

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• Welfare Adherence Plan – TDGI-OCP-OHS-29

• Legal & Other Requirements See Annex B

• A Recruitment procedure. – Recruitment Agency Agreement Annex C

• Grievance Procedure TDGI-OCP-OHS-28 See Annex C

• TDGISERV Employee Handbook – ISO#PT-Q5Q-21-D1 See Annex C

• Recruitment Procedure – See Annex C

• Employee Job Offers & Contract. See Annex C

• Copies of contracts signed with Recruitment Agencies local and abroad. See Annex C

• TDGI Employee Handbook ISO#PT-Q5Q-21-D1 - Stipulating procedures, practices and

mechanisms to regulate employer / employee relationships. See Annex C

• Welfare Personnel Organisation Chart with Roles and Responsibilities. See Annex D

• Welfare Management Responsibility Plan – See Annex E

• Arrangements for TDGISERV Staff, Transportation Standards and Management Plan

See Annex F

7.3 Implementation

The effective implementation of the Welfare Adherence Plan and other procedures identified
during the planning phase is the key to achieving the right Welfare standards for TDGI staff.
Communication and Consultation is seen as a critical process for the implementation of
TDGISERV WAP and procedures.

Training is one of the primary methods for communicating the WAP requirements to the contract
management and workforce. The WAP (developed in the planning stage) was also used to
assist in the development of employee welfare programs and the identification of additional
needs.

A list of procedures has been developed to implement the WAP to cover all sections of the QU
MWWC. Where the standards didn’t comply corrective actions were raised, action plans
established to mitigate and rectify them.

• Legal and Other requirements Ref 6 & 7 MWW –See Annex B

Legal and other requirements will be checked as a minimal yearly, by the HSSE department, to
ensure continued compliance of associated laws.

• General Requirements Ref 9 QU MWWC – Welfare Adherence Plan Overview of the Planning,
Implementation, Review and Improvement process

Welfare Management Responsibilities TDGIP-39812-HR-0004 See Annex E

Recruitment Procedure QU TDGIP-39812-HR-0005 See Annex C
TDGISERV Welfare Organisation Chart TDGID-39812-HR-0001 See Annex D
Grievance Procedure TDGIP-10400-HR-0003 See Annex C

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• Welfare Self Audits

TDGISERV will carry out regular internal audits of the implementation of the Welfare Plan to
ensure compliance to the Law and MWWC standards.

As a minimum, there shall be a bi-annual joint welfare audit undertaken by TDGI.

TDGI will also conduct independent welfare audits on all aspects of the welfare Adherence Plan
as required.

TDGI will submit the monthly Self-Audit Report to QU Mandatory Standards of Migrant Workers
Welfare as well as conducting its own monthly inspections and yearly audits.

• Communications

To ensure the flow of communication regarding welfare issues, TDGISERV will carry out Monthly
meeting with the Contract Welfare Manager, Senior Welfare Officers, Accommodation Manager
and site Welfare Officers. This committee will set up and establish objectives and shall measure
and review performance against the MWWC standards.

An accommodation voluntary welfare team will be set up, comprising of employees living in the
accommodation and will consist of a representative from each ethnic background. This comity will
be chaired by the accommodation manager and will discuss day to day welfare issues raised by
the TDGISERV staff living in the camp.

Actions that cannot be closed out by this group will be escalated to the monthly Welfare meeting
chaired by the Contract Welfare Manager to be dealt.

• Targets & Objectives

Targets, objectives and an action plan to assist TDGI Welfare team to meet, as reasonably
practicable, the requirements of the QU standards.

• Fundamental Principles Ref 10 QU MWWC – Welfare Policy.

Welfare policy states the commitment of TDGISERV management and staff to providing a quality
working and living environment for its entire staff strictly in accordance with this section.

• Recruitment Standards Ref 11 QU MWWC – Recruitment Procedure and associated

documents cover the requirements of this section:-

1. Ethical Recruitment – TDGISERV do not charge for recruitment or Placement Fees.

2. Communications - Workers are informed of their terms and conditions of employment,

associated safety and health risks of their work prior to deployment. This is also repeated on
arrival to Qatar in a language they understand through the induction process which will cover the
requirements of this section.

3. The recruitment process is underpinned by numerous TDGISERV procedures to ensure

compliance to section 11.

• Employment Standards Ref 12 QU MWWC – TDGISERV Employee Handbook Annex C

TDGI have employment contacts and follow the labour Law and QU MWW standards when
dealing with contracts.

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All workers shall have a valid work visa and residence permit in accordance with the law.

All workers will have a full induction, on arrival in Qatar, further support by site specific induction
and an information booklet about detailing Qatar and its customs.

A TDGISERV Handbook is given to all staff and is designed:-

o To provide an introduction to TDGISERV

o To provide a summary of Human Resources policies and procedures that may affect the
working life at the company of an employee and thereby allow him/her to have a better
knowledge of his/her entitlements, obligations, benefits.

o Additional information will also be provided as part of the company induction process
which all employees will attend within the first week of joining the company.

o To provide a summary of policies and procedures from other departments that may affect
the employees’ work within the company

The handbook contains much of the information needed regarding questions relating to
employment. If there are doubts regarding any aspect or interpretation of the policies and
procedures, it is encouraged that they contact their supervisor or the Human Resources
Department.

The handbook contains all information for all permanent employees of TDGISERV. Unless
stipulated otherwise, the information, policies and procedures outlined in the handbook are
applicable to all employees. The handbook is designed from the employee aspect.

Human resources will regularly review and update this handbook to ensure that it is kept as up to
date as possible.

Workers shall in be in full possession of their own passports and other personal documentation
unless required for visa and permit application process.

• Accommodation - Planning Standards Ref 13 QU MWWC – Accommodation, Recreational,

Psychosocial & Nutritional Plan: - TDGISERV have rented accommodation, located at Labor
Camp, which meets the majority of MWW. Using the MWW standard, TDGISERV implemented
objectives and targets to upgrade areas that fell short of these standards.

TDGISERV, HSSE Department will carry out monthly and Yearly audits to ensure TDGI are
compliant to MMWWC. All audits / inspections will be communicated to TDGI & Management
through monthly meeting, Self-Audit Report and non-compliance to the standards will result in
Non-Conformances being raised and an Action Plan established to rectify the non-conformances.

• Accommodation - Building Design Standards Ref 14 QU MWWC -

TDGISERV has chosen the Labour City accommodation due to its suitability and compliance to a
majority of the requirements of the MWWC. Additional improvements have been made to ensure
the standards are achieved, were reasonably practicable.

• Food Safety – Ref 15 QU MWWC -

TDGISERV have employed the services of a Catering company, managed by our FM provider, to
ensure the food requirements of our staff, in line with MWWC, are achieved and maintained.

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TDGISERV, HSSE Department will carry out monthly and Yearly audits to ensure Waseef / TDGI
are compliant to MMWWC. All audits / inspections will be communicated to TDGI through
monthly meeting, Self-Audit Report and non-compliance will result in Non-Conformances being
raised and an Action Plan established to rectify the non-conformances.

• Transportation – Ref 16 QU MWWC – Transportation Standards Management Plan

See Annex F

TDGISERV have employed the services of a Transportation company, managed directly by

TDGI, to ensure the transportation requirements of our staff, in line with these standards, are
achieved and maintained.

TDGISERV HSSE & Transportation Department will carry out monthly and Yearly audits to
ensure TDGI are compliant to the standards. All audits / inspections will be communicated to
TDGI & QU Management through monthly meeting, QU Self Audit Report and non-compliance
will result in Non-Conformances being raised and an Action Plan established to rectify the non-
conformances.

• Construction Site Standards Ref 17 MWWC - TDGISERV, HSSE Department will carry out
monthly and Yearly audits to ensure TDGI are compliant to the standards. All audits / inspections
will be communicated to TDGI & QU Management through monthly meeting, QU Self Audit
Report and non-compliance will result in Non-Conformances being raised and an Action Plan
established to rectify the non-conformances.

• Facilities Management Plan Ref 18 QU MWWC - To maintain TDGISERV’s facilities’, TDGI

have hired a Facility Management Specialist Contractor to look after the building maintenance,
Planned & Reactive, Cleaning, Pest Control, Fire Management, Potable water testing, Kitchen
Management, Traffic management, Waste management, and the food services.

A Camp Boss has been appointed and will be responsible for running TDGI’s accommodation
and liaising with Waseef to ensure it is properly managed.

TDGISERV, HSSE Department will carry out monthly and Yearly audits to ensure TDGI are
compliant to QU MWWC. All audits / inspections will be communicated to TDGI & QU
Management through monthly meeting, QU Self Audit Report and non-compliance will result in
Non-Conformances being raised and an Action Plan established to rectify the non-conformances.

TDGI has installed a number of recreational fitness machines, a weights room, recreation rooms.

7.4 Review
The Welfare Plan and associated procedures will be reviewed, minimum yearly to ensure the
effectiveness of the planning and implementation and approval of the plan by checking how well
it is working in practice. TDGISERV uses a range of tools and metrics to do this, including regular
formal welfare inspections (normally carried out by direct supervision), audits and monitoring
processes.

The HSSE & HR Manager will be responsible for the WAP and the Project Manager for the
approval. The Project Manager will also be responsible for the management review supported by
his Management Team.

A contract management review meeting will be held, at least once annually, to ensure the
continuing suitability, adequacy, and effectiveness of our Welfare Plan in accordance with QU
MWW and associated procedures. The primary inputs reviewed include data that measures the
conformance and performance of our WAP and recommendations based on analysis of such
data.

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Conformance is primarily assured through internal audits and demonstrated through a review of
internal audit results and our demonstrated ability to correct/prevent problems. Performance is
primarily assured through the development of objectives and demonstrated through a review of
our demonstrated ability to achieve desired results. The primary outputs of management reviews
are management actions taken to make changes or improvements to our WAP and the
provisions of resources needed to implement these actions.

7.5 Review input

The management review meeting includes a review of our Welfare policy, all applicable
requirements of the WAP, related performance trends and opportunities for improvement follow up
actions from earlier management reviews, results of self-assessments and strategic or operational
changes that could affect the WAP.

7.6 Review output

As a minimum, outputs from management review meetings include new/revised company objectives
and any related actions required by QU for improvement of the WAP and its processes,
improvement of services related to customer requirements, and provisions of resource needs.
Results of management review meetings are recorded and maintained by the HSSE Team.

All of these processes are measured and reported against MWW & the requirements of the Qatar
Labour Law and TDGI Objectives & Targets.

7.7 Improvement
There are many avenues that information can be gathered to receive feedback and make
improvements to the WAP Plan. Feedback can be received from management review meeting,
HSSE Team, monthly site meeting and audit finding.

All suggestions for feedback shall be communicated to site management and supervisory staff;
these will be forwarded to the HSSE department and will be added as an agenda item for the next
committee meeting and discussed during monthly Welfare site meetings. The suggestions will be
recorded as minutes and tracked until close out.

If any of the suggested improvements are deemed to be of an emergency nature they will be
immediately escalated to senior management for actioning.

If suggested improvements are agreed, then it will be the responsibility of the HSSE Manager, or his
designee to implement the updates and amend the WAP at a suitable time as agreed and approved
by the Project Manager.

Specific WAP objectives will be implemented and measured that shall be applicable to SMART –
Specific, Measurable Achievable, Realistic and to a Time scale. The following:

• Improvement in the WAP, focus of Site personnel & staff (Training)

• Improve Welfare equipment and services. Sports equipment
• Compliance to the WAP. Legal and Other Requirements
• WAP performance inspections / Audits.
• Effective management of Non Conformances (CPAR’s)

8.0 RESPONSIBILITIES AND ACCOUNTABILITIES

Responsibilities and accountabilities for all personnel on the Contract are recorded in Position
Descriptions. Each person involved in the contract holds a responsibility to strive to achieve:

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• The Mirant Workers Welfare Charter

• State of Qatar’s Labour Law and all associated Legal Requirements

• Welfare Adherence Plan

• Zero Harm – No Injuries to Anyone, Anytime

• Respect for the community and environment

A summary of key individual responsibilities are provided below:

Welfare Personnel Organisation Chart with Roles and Responsibilitie See Annex D

8.1 TDGISERV PROJECT MANAGER (CONTRACT WELFARE MANAGER)

Reports the General Manager - The TDGISERV Project Manager is responsible for the overall Welfare
management during the planning & preparation, coordination and execution of the contract. His role with
be known as the Project Welfare Manager and he will nominate his site managers as Welfare Officers.

The TDGISERV Project Manager has an obligation towards maintaining the standards, set out in the
MWWC, Qatar Labour Law and a safe and healthy work environment for all the workplace.

The TDGISERV Project Manager shall have the responsibility for the development; delivery
management and review of the WAP and for ensuring operations are within the requirements of statutory
welfare, health, safety and environmental standards.

The TDGISERV Project Manager shall for the purposes of this contract be the TDGISERV
Representative for Welfare matters. The TDGISERV Project Manager may call upon the assistance of
his Site Managers for the implementation and delivery of the WAP and procedures and also be assisted
off site by the TDGISERV HR & HSE Manager.

8.2 TDGISERV SITE MANAGERS (CONTRACT WELFARE OFFICERS)

Reports to the TDGISERV Project Manager - Carry out any duties relating to welfare issues as required
under TDGI Policy & Welfare Adherence Plan & Procedures, the QU Mandatory Standards of Migrant
Workers’ Welfare Charter, QU MWWC; and as directed by the Contract Welfare Manager. (CWM)

• Liaise with the Senior Welfare Officer, (SWO), HSSE Manager AND CWM on a monthly basis to
discuss welfare issues.

• Liaise with the SWO on all aspects of employee welfare as required.

• Ensure monthly inspections are completed and recorded, by his CWO's, as per the requirements
of QU and a copy sent to QU.

• Preparation, entry, close out and follow up of E-service requests:

a. Leave (paid, unpaid and sick)

b. Return from leave
c. Leave air ticket
d. General Requests. (Human Resources, Immigration)

• Prepare and maintain Master Leave Plan with updates from sites / departments.

• Prepare and issue weekly leave report.

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8.3 TDGISERV ACCOMMODATION INCHARGE

Reports to the Project Manager - Responsible for all aspects of the accommodation that TDGI staff is
living in;-

• Liaising with the Facility Management Provider to ensure the accommodation is maintained.

• Ensure all Life Saving Devices are being properly maintained and inspected.

• Ensuring all facilities is being looked after by TDGISERV staff.

• Conducting day to day inspection of accommodation, recreational and common areas to ensure
they continue to be suitable.

• Liaise with TDGI’s Contract Welfare Manager, Welfare Officers, Senior Welfare Office and HSE
Manager on a monthly meeting to discuss welfare issues.

• Report sick absence to the Project Manager daily.

• Arrange and Organise transport to our Medical clinic and or Hospital as required.

• Manage and close out actions raised from employees and from monthly meeting regarding
welfare related issues.

8.4 TDGISERV HR MANAGER (SENIOR WELFARE OFFICER)

Reports to the General Manager and advises the Project Manager on Welfare issues - Overall
responsible for ensuring that employee welfare is adhered to strictly in accordance with the Qatar Labour
Law and QU MWW.

• Liaising and advising the TDGI Contract Welfare Manager and Welfare Officers on all aspects of
Welfare.

• Ensure suitable QU accommodation is available for all employees in line with QU MMWWC.

• Keep abreast with the market fluctuations and maintain records of raising /falling rents, school
fees, car rentals etc. Be aware of changes in government rules and regulations.

• Acting as consultant, the role will provide practical solutions for TDGISERV employees and
families in matters related to housing educational and recreational facilities.

• Oversee new employee accommodation requirements ensuring new hires are aware of the
location of their accommodation easily accessible malls, schools, etc.

• Coordinate with hospital, government agencies, Country Embassy Notifications on immigrations

& local police in the completion of all paper works and formalities in case of death and
repatriation of human remains.

• Counselling Services

• Propose new ideas within the company to improve overall welfare for staff.

• Coordination with Human Resources & Government Relations.

• Coordination of TDGISERV employee's medical examination and fingerprint schedule as

received from Immigration Department.

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• Facilities and Transportation

• Coordination of employee's transport arrangement through transport section.

• Coordination of Incoming / Outgoing postal and internal mail to employees and sites.

8.5 TDGISERV HSSE TEAM

Reports to the Project Manager on HSE & Welfare issues. The TDGISERV HSSE Team is to:

• Assist in developing, implementing and monitoring systems and processes that provide for the
health, safety and welfare of all contract employees

• Assist Site/Contract management and supervisory personnel to meet MWWC and drive
continuous improvement.

• Ensure Welfare accommodation and equipment is subject to regular maintenance

• Liaise with Welfare Officers, regulatory officers and Client nominated HSSE personnel

• Provide assistance and advice to senior and line management on the WAP & Standards

• Ensure inspections and audits of the accommodation and workplace are regularly conducted by
the onsite HSE Engineer and Inspectors and report findings are sent to the TDGISERV Project
Manager, Accommodation In charge, TDGI HSSE team and QU HSSE Department.

• Ensure site HSE Team carry out inspections on transportation vehicles to ensure legal and QU
standards are adhered too.

• Review of Legal and other Requirements

8.6 TDGISERV SUPERVISORY STAFF

Reports to the Project Manager - Supervisory staffs (Supervisors/Foremen) are to provide support and
direction to all employees and ensure adherence to this WAP, and communicate welfare and HSSE
expectations and job requirements to the employees.

Line management and supervisory Staff are accountable to the TDGISERV Project Manager for the safe
conduct and welfare standards for all staff on site. As key persons on the contract, each Line
Manager/Supervisor must:

• Understand the fundamental requirements around the TDGI Welfare Adherence Plan and HSE
Plan (Client and regulatory requirement included), in particular, their duties and responsibilities
• Ensure all Welfare standards are being implemented and carried out on site and at the
accommodation.
• Ensure all employees wear seat belts when travelling on company provided transport.
• Ensure all employees have adequate, water, food and lay down area to take breaks.
• Ensure staff only work those hours that they contracted to do unless over time has been agreed
with management
• Ensure that all employees in the workforce (including those of Subcontractors) comply with all
Welfare & HSE requirements and take immediate fair and just action against those who fail to
adhere to these standards
• Encourage employees to report Welfare issues, no matter how insignificant they may seem
• Participate in scheduled welfare safety inspections

WORKERS WELFARE PLAN 14

 TDGISERV WELFARE ADHERENCE PLAN TDGI-TD021-OCP-OHS-29

8.7 EMPLOYEES
Employees are to conduct all activities on the contract in a safe, effective and efficient manner. All
employees must:

• Follow all reasonable instructions and work in compliance with the Client and TDGISERV Welfare
and HSE plans, procedures and work instructions
• Abide by TDGISERV Employee Welfare Policy, procedures and present for duties fit for work
• Maintain their accommodation in a clean and safe manner.
• Report any Welfare issues to the appropriate Welfare Officers.

9.0 Annexes
The following is a list of documents that are required as part of the Welfare Adherence Plan and will be
produced, maintained and audited strictly in accordance with the QU MWWC.

1. Annex A Written Welfare Policy

2. Annex B Legal & Other Requirements

3. Annex C

• Recruitment Policy

• Original Sample of Employment Offer

• Sample of Employment Contract

• Grievance Procedure

• Contract Copy Signed with Recruitment Agency Local & Abroad

• Employment Policy / TDGISERV Employee Handbook

4. Annex D TDGISERV Welfare Organisation Chart for QU

5. Annex E Welfare Management Responsibilities

6. Annex F Transportation Standards Plan

10.0 REFERENCE DOCUMENTATION

Migrant Workers Welfare Charter

Qatar Labour Law

WORKERS WELFARE PLAN 15