REFERENCE: ETL/TECHNICAL

CHANGE CONTROL
00020124
PROCEDURE
DATE: 09TH JANUARY 2024 CONFIDENTIALITY CONFIDENTIAL

CHANGE REQUEST FORM

By approving or declining this change control request you acknowledge
that you are fully aware of the implications of the required change and
therefore accept the Responsibilities of Change Approvers as outlined in
the Change Management Standards and Procedures

Requested by Tiisetso Masilo Date 09/01/2024 Ref No: 00020124

Department Technical/Planning & Projects
Date Requested Change
09/01/2023
Assignee ZTE Support team –
Mokone

Change type Change PR VOLTE SBC141

Configuration Category

Is this Urgent? No
Description of proposed change?
The purpose of this change is to apply a software patch that shall introduce extra features that
shall enable interworking of PR VOLTE SBC141 and DR VOLTE SBC141.

Business Justification / Reason for Change

The purpose of this change is to create a disaster and/or fault tolerance of the new Thetsane DR
site and the current HQ Primary site.
1) Which (GSM Access N/W (BSC – CP) Business areas will be affected?
Will have service impact for 20 minutes – all fixed-line voice services.
2) Priority
High

Technical Details
Component(s) PR VOLTE SBC141 Platform PR VOLTE SBC141
name
Dependencies Number of 1
Changes
 REFERENCE: ETL/TECHNICAL
CHANGE CONTROL
00020124
PROCEDURE
DATE: 09TH JANUARY 2024 CONFIDENTIALITY CONFIDENTIAL

Implementation Change
11/01/2023 ZTE support team –
date Implementor Mokone
Time required 2 hours Time
00:00 to 02:00
scheduled

Risk HIGH, 20-minutes service disruption Impact HIGH, 20-minutes service disruption

Implementation Plan
See documents attached with this Change request form which are:
•

Test Plan
See documents attached with this Change request form which are:
•
Back-out Plan
Rollback to previous configurations

Callout person • Tiisetso Masilo Contact No +266 6222 1262

• Lebohang Meko +266 6222 9975

Documentation / Procedures required

•

Business Implications
Fault/Disaster tolerant Primary Site (HQ) and Thetsane DR site (THE)

ECONET TELECOM LESOTHO Change Control Procedure

Information Systems Page 2 of 3 Version: 1.0
 REFERENCE: ETL/TECHNICAL
CHANGE CONTROL
00020124
PROCEDURE
DATE: 09TH JANUARY 2024 CONFIDENTIALITY CONFIDENTIAL

APPROVALS

Change Approvers Name / Alternate Signature and Date

Planning Manager
Tseliso Lechela 10/01/2024
Core Network Manager
Network Security Manager
HOD – Planning & Projects
HOD - Operations
HOD – IS & Billing
GM Marketing Communications
and Customer Experience
GM – Legal, Regulatory &
Company Secretary
CTO

Freeze Period Authority

Executive(in charge of the Date Signature

process) Approval

Change Control Approval

Change control approved(CTO) Date

Change control noted (Internal Audit) Date

Comments

CHANGE CLOSURE

Was the change successful? Yes / No

If No, Please state Incident Number (Inc No______________) give a brief description of problem(s)
encountered.
Date Closed Signature

ECONET TELECOM LESOTHO Change Control Procedure

Information Systems Page 3 of 3 Version: 1.0