Alberto Fraga

Head of Service Delivery

albertofragafernandez@gmail.com
(+34) 669948663
Paseo de Extremadura 38 3A, 28011 Madrid (Spain)

WHO I AM Telecommunications engineer with 15 years of experience in different roles

throughout the software development life cycle. Starting as a C/C++ developer, my
professional evolution led me into management-focused roles, including positions as
Product Owner, Engineering Manager and my current role as Head of Service
Delivery.

My curious nature has driven my interest in the analysis, definition, execution, and
continuous improvement of processes - which I think fosters a company's growth - as
well as acting as the nexus between internal and external stakeholders. I consider
myself a persistent and patient individual, possessing strong listening skills, with
strategic vision, open to negotiation and capable of reaching consensus.

RECENT nFlux AI
PROFESSIONAL Head of Service Delivery | 10/2022 - Current
EXPERIENCE
Currently I work for nFlux AI, a US startup with a SaaS solution that applies AI and
CV to the field of manufacturing process. My main roles and responsibilities include:
● Defining, implementing, and ensuring the proper execution of processes in
both internal and external operations of the company
● Launching and leading the Service Delivery department
● Leading the selection and hiring process for the departmental team (15
people): Technical Account Managers, Annotation Leads, Annotators
● Coordinating a multidisciplinary team of 40 people in different countries (US,
Europe, India) and time zones
● Conducting 1:1 follow-ups with department members, defining and executing
performance reviews
● Establishing performance measurement metrics and capacity plans for
departmental staffing needs
● Analyzing and selecting tools for the company's internal processes.
● Defining metrics to evaluate service performance
● Serving as the Product Owner, defining and prioritizing the backlog, as well as
acting as the interface between the Engineering team and customers
● Leading communications and executive sync meetings with customers

Aubay
Technical Project Manager | 06/2015 - 10/2022
Working for Telefónica in the development and maintenance of their TV platform in
Spain and LATAM, my role combined responsibilities as a Product Owner and
Engineering Manager. Among others:
● Leading the transformation from a waterfall to an Agile framework
● Promoting the standardization of the software development process,
defining mandatory reviewers for PRs across different project components
● Driving the adoption of GitHub Actions for continuous integration and
deployment
 ● Managing relationships with external clients, defining REST API interfaces
● Backlog management, defining user stories, acceptance criteria and test
cases

Altran
IPTV Software Engineer | 12/2012 - 06/2015
Working in the development of Telefónica’s TV platform, my role included:
● Design and development of C/C++ modules in STB’s middleware
● Maintenance of existing code and L3 support, hotfixes and RCA
● Performance and profiling analysis
● Technical contact with partners and 3rd parties
● Unit testing

EDUCATION Telecommunication Engineer

Universidad de Oviedo | 10/2003 - 02/2009
Best Technical Degree Thesis Award

Expert Scrum Master

EuropeanScrum.org - Scrum and Agile with European Accreditation | 07/2018

LANGUAGES ● Spanish: Native

● English: Professional (C1, current working language)
● German: Basic

SOFT SKILLS ● Sense of ownership

● Conflict resolution skills
● Servant leadership
● Multitasking
● Ability to remain calm under pressure
● Perseverance

KEYWORDS
AI | SDLC | Agile | Product Owner | Engineering Manager | Saas development | Team
work | JIRA | Confluence | KPI | SLI | IPTV | Startup | Scale up | Process definition |
Continuous improvement