Professional Documents
Culture Documents
Key Partnerships Key Activities Value Propositions Customer Relationships Customer Segments
Who are your suppliers, partners, What activities do you perform to build What value are you bringing to your To what extent do you deliver Who is your customer?
strategic alliances? your product? customers? customer care (personal assistance or What are their problems?
What are your and their motivations for What every-day activities do you do to What’s unique about your product? self-service)? What’s their age, location, job?
the partnership? solve problems? What are the different values you bring What channels for customer What competitor product are they
What resources do you receive from to different customer segments? communication do you have? using?
suppliers?