Professional Documents
Culture Documents
KEY PARTNERS KEY ACTIVITIES VALUE PROPOSITION CUSTOMER RELATIONSHIPS CUSTOMER SEGMENTS
Who are your key partners/suppliers? What key activities does your value proposition What core value do you deliver to your audience? What relationship does the target audience expect Which groups of customers are you creating value
Which key resources are we acquiring from require? What bundles of product/services are we offering you to establish and maintain with them? for?
partners? What activities are the most important for your to each customer segment? Which ones have we established? What are our most important customers? Why?
Which key activities do partners perform? distribution channels, customer relationships, What jobs are our customers trying to complete? How costly are they? What differentiates our customer segments?
revenue streams etc? What pains do they experience when trying to How are they integrated with the rest of our What opportunities are there to reach new
What key activities do you need to deliver your achieve their goals? business model? customers segments?
customer experience? How does our product/service help them achieve
their goals/relief pains?
KEY RESOURCES
What key resources does your value proposition require?
What key resources do you need for distribution?
What key resources do you need for customer relationship
management?
CHANNELS
Through which channel does your audience want to be reached?
How are we reaching them now?
How are the channels integrated?
Which ones work best?
Which ones are the most cost efficient?
How are we integrating them with customer rtoutines?