PART ONE

INTERVIEW SKILLS

The purpose of an interview is for the interviewer to see if you match the requirements
of the job. (mục đích của cuộc phỏng vấn là để người người phỏng vấn thấy rằng liệu
rằng bạn có phù hợp với yêu cầu của công việc hay không)

The interview is your opportunity to convince the interviewer that you are the best
person for the job. (cuộc phỏng vấn là cơ hội để chứng minh/thuyết phục người phỏng
vấn rằng bạn là người tốt nhất/phù hợp nhất cho công việc đó?

The requirements will naturally vary with different jobs but are likely to focus on:
những yêu cầu sẽ được thay đổi theo một cách tự nhiên với những loại công việc khác
nhau nhưng hầu hết tập trung vào

• Your personal qualities (phẩm chất cá nhân)

• Your experience and skills (những kinh nghiệm và kỹ năng)
• How well you express yourself ( the hien ban than tot nhu the nao)
• Your motivation and enthusiasm (động lực và sự nhiệt huyết)

For the most part, there aren't any right or wrong answers to interview questions. How
you present is almost as important as what you say. Be yourself and be as natural as you
can. (hau het, khong co bat ky cau tra loi nao la dung hoac sai cho nhung cau hoi phong
van. Cach ban trinh bay quan trong nhu nhung gi ban noi. Hay la chinh minh va tu nhien
nhat co the)

Preparing for the interview

Preparation is the key ingredient for interview success. Careful planning and preparation
will make sure that your interview goes smoothly and will also help to calm your
nerves! (su chuan bi la mot phan quan trong cho cuoc phong van thanh cong. Len ke
hoach va chuan bi can than se dam bao rang cuoc phong van dien ra tron tru va se giup
ban diu di su lo lang cua ban

• Research very carefully the career area and the company for which you are
applying. (tim hieu ky cang ve chuyen nganh/linh vuc lam viec va cong ty ma ban
ung tuyen

• This includes knowing what makes this organization different from others.
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 • Why you want to work for them.(tai sao ban muon lam viec cho ho)

• Know and understand your strengths and weaknesses, personal attributes and
skills. (hieu biet ve nhung diem manh va diem yeu, dac tinh ca nhan vaf ky nang
cua ban)

• Identify the personal attributes and skills you have which are important for that
job (xac dinh dac tinh ca nhan va ky nang cua minh da co ma no quan trong cho
cong viec)
• Make sure you can tell the interviewer how your attributes and skills match the
needs of the job (dam bao rang ban co the noi cho nguoi phong van rang dac tinh
ca nhan va nhung ky nang cua ban phu hop cho su can thiet cua cong viec)
• Practice until you can confidently say these out loud (luyen tap cho den khi
ban tu tin noi nhung dieu do dong dac hon

• Re-read your application form as if you were the interviewer. Try to

anticipate the questions they will ask based on the information you have
provided. (doc di doc lai ve don xin viec nhu the ban la nguoi phong van. Thu du
doan cau hoi ma ho se hoi dua vao thong tin ma ban da cung cap truoc do)

• Make sure you are able to explain your work experience to a prospective
employer. You should be able to: Talk confidently about the skills you have
acquired or demonstrated in each position, including casual or volunteer work.
(dam bao rang co the giai thich kinh nghiem lam viec cua minh den nha tuyen
dung tiem nang. Ban nen: noi mot cach tu nhien ve ky nang dat duoc hoac da lam
duoc o nhung vi tri, bao gom nhung cong viec binh thuong hoac cong viec tinh
nguyen)
• Show how the experience and skills relate to the job for which you are
applying. (the hien kinh nghiem va ky nang lien quan den cong viec ma ban dang
ưng tuyen nhu the nao)

• Review the job description or selection criteria and try to think of questions
you might be asked about how you match these and what you have written in
support of your application. ( xem lai mo ta cong viec hoac tieu chi lua chon va
thu suy nghi ve cau hoi co the duoc hoi ve lam sao ban phu hop voi chung va
nhung gi ban da viet de ho tro cho don ung tuyen

• Think about any awkward points that might be picked up on, and how you
will handle them. (nghi ve nhung diem thieu sot ma co the sua duoc hoac lam sao
de giai quyet chung
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 • Remind yourself why you are interested in this career, and this employer:
enthusiasm is important. (nhac nho ban than tai sao quan tam den cong viec nay
va doi voi nguoi tuyen dung: nhiet huyet la quan trong nhat

• Practice your answers out loud. (luyen tap cau tra loi cua ban dong
dac)

• Prepare some questions to ask the interviewer if you need some

clarification or additional information. (chuan bi mot so cau hoi de hoi nhou
phong van beu ban can su ro rang va thong tin them

• Plan how you will get to the interview. Leave plenty of time in case of
problems. (len ke hoach ban se den cuoc phong van nhu the nao. Tru hao mot
chut thoi gian cho truong hop xay ra mot chut van de khac)

• Dress neatly and smartly. (an mac gon gang va lich su)

• Bring a copy of your resume. (dem theo ban sao so yeu ly lich)

During the Interview

• First impressions count. Dau tien, the hien

• Smile, be friendly and maintain good eye contact.

• Westerners will probably want to shake hands so remember that a firm

handshake is important. Wait for the interviewers to offer their hand to
shake.

•Show enthusiasm and interest. Remember to keep your body language

positive.

• It’s ok and natural to be nervous.

• Be positive and emphasize your strengths.

• Listen carefully and ask for clarification if necessary.

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 • Pause and think if you need to before answering.

• Never say anything negative about anyone.

• Keep your answers to the point.

• Monitor the body language of the interviewers and check if necessary to

see if you have answered the questions.

Prepare an exit line

When the interviewer(s) indicate that it is time to finish be prepared to say something
that will leave a positive impression of you. Examples include:

• Thanking the panel for their time.

• Saying you enjoyed meeting them.
• Reiterating briefly how much you would like to be selected.

There’s plenty of preparation you can do before the interview to boost your
self-confidence and ensure you make the best first impression possible.
Keep in mind that a good interview is a win-win. Your goals are to learn more
about the company, job and culture to see if they are a good fit for you, and to
persuade the interviewer that you are the best candidate for the job. The
interviewer’s goals are to promote the company and gather information about you.
Everyone has something to gain from a good interview. The following tips will
help make your interviews a success.
Nail Down the Details (thống nhất/xác định các thông tin)
Double-check the interview time, location and the interviewer’s name and title.
Scout out the address and parking options in advance. (kiểm tra nhiều lần về thời
gian phỏng vấn, địa điểm, tên và và tiêu đề của người phỏng vấn
Dress for Success (trang phục gọn gàng)
Plan to dress formally, in clean, properly-fitting business clothes. If you can,
investigate acceptable business attire at the company and dress accordingly. Style
your hair neatly. Make sure your shoes are clean and polished. Wear a watch and
be conservative with your jewelry. (chuẩn bị quàn áo lịch sự, sạch sẽ,

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Do Your Homework
Conduct research about the company and the position you are interested in. Check
the company’s website and annual report. Prepare questions you’d like to ask the
interviewer about the company’s philosophy, aspects of the job you are applying
for and what the company requires of its employees.
Prepare Your Answers
Give yourself a competitive edge by being able to provide well-organized,
confident answers in the interview. You can prepare for many of the interview
questions in advance by:
 Reviewing your own experience and employers.
 Reviewing your technical skills, so you can answer specific technical
questions about your expertise. Assessing your strengths. Make a list of
your strengths by category: Knowledge-based skills from education and
experience; communication skills and other transferable skills you take to
each job; and your unique personal attributes. Memorize several from
each category based on the strengths your employer will need.
 Examining your weaknesses. Make a list of your areas for improvement.
Practice answers that minimize the area and focus on ways you handle
that weakness.
 Preparing your “elevator speech.” Have a short, concise response ready
about reasons you want the job, and ways you can make a difference at
the company
 Demonstrating your “fit” with short stories about your accomplishments.

Anticipate Positive/Negative and Neutral Questions

Practice listening carefully to whether a question prompts an automatic positive or
negative response. Turn the negative and neutral questions into positive examples.
Positive Questions
 What are your strengths?
 What can you contribute to our company?
 What are your most significant accomplishments?
 Why do you think you are qualified for this position?
 Why have you been successful?
 Describe the ideal position for you.
 Tell me about a situation in which you felt very effective on the job.
 In what type of business environment do you function best?

Negative Questions

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  What are your weaknesses?
 Tell me about a work situation where you felt ineffective.
 What didn’t you like about your last position (manager) (company)?
 What is the biggest mistake you have made in your career?
 Tell me how you have handled a difficult peer (manager) (subordinate).
 What criticisms have supervisors had about your work style?
 What type of business environment makes it most difficult for you to
function?
 Why did you leave your last position? (Be brief, consistent, and stick to a
pre-determined, positive reason for leaving).
Neutral Questions
 Tell me about yourself.
 How do you communicate with managers/peers/subordinates?
 How do you handle pressure?
 What are your salary requirements and expectations? (Give a range, not a
specific figure. Leave room to negotiate after the position is offered.
Make it clear that salary is not the main reason you are interested.)
 Why are you interested in this position?
 What is important for me to know about you?
 What is the key thing you have learned in your management career?
 How do you set priorities?

What NOT to Ask

Demonstrate your professionalism during the interview by avoiding:
 Personal questions about your interviewers, such as how they got their
job, or what they think of the company.
 The interviewer’s opinion of a former employee.
 Politics or religion, unless the position is of a political or religious nature.
 Wait to ask about company retirement plans, vacations, bonuses and
holidays until you

Interview Questions

1. Tell me about yourself.

My name is DO LAM QUYEN. I’m 23 years old. I live in DN CITY. Now, I’m
4th year-student at DAU. I major in ENGLISH TRANSLATION AND
INTERPRETER. Recently, I had an intership at ENGLISH CENTER. I’m a fast-
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 leaner and I like to take on variety of challenges. My hobbies include take care of
pet, plant flower and ...

2. What skills and attributes do you have which are relevant to this job?
A good interpreter must be able to remember what ppl say so I must have a good
takenote skills

3. How would people you know or work with describe you?

I think my friends and coworkers would describe me as sociable and friendly
person. Bsc they said that:
I have also heard many times from my friend that I am a…

4. Why do you want this job?

Firstly, I want to study and develop myself.
Promotion at work

5. What are your strengths and weaknesses?

STRENGTHS
- My positive attitude is definitely one of my strengths. I have been a coffe server
and a tutor, all jobs that require plenty of energy and endurance. I can view a
situation from multiple perspectives and empathize with my customers, students,
to understand their needs at any given time.
- I consider my habit of learning something new as one of my strengths as I am always
ready to take up new things, grow and evolve into a better version of myself.
WEEKNESSES
- I used to have trouble with procrastination. I think it seems from a fear of
failure, to be honest. I try to address this by plan for my work, start using
Calendar to manage my time better and I realized I was improving.
- I can be quite critical of myself, which can lead to negative self-talk. I've found
that I can avoid this by recording my goals, objectives, and key results. It has
helped me get better at prioritizing my most impactful tasks.

6. We have a lot of applicants for this job. Why should we hire you?

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 7. What do you know about our company?

8. Give me an example of how you have dealt with conflict in your work or
personal life.

9. Tell me about a problem you have faced at work and how you dealt with it.

10. What was a major obstacle you had to overcome in the last year.

11. Tell me about a success you have had in your work and why you think it
was successful.

12. Tell me about something which didn’t go so well and what you learned
from that.

13. What has been your most valuable experience?

Rrecently, I’m a teaching assisstant in a EC, I learn …..
qu ản l ý l ớp h ọc, r èn luy ện kh ả n ăng n ói ti ếng anh v ới ng ư ời b ản ng ữ , giao ti ếp v ới h
ọc sinh

14. What is more important to you, high pay or job satisfaction?

Job satisfaction is as important as a high salary. When I’m satisfied with my job,
I’m more likely to be productive, creative, and engaged. I’m also less likely to
experience stress. I have more motivation to complete ….

15. Can you give an example of where you have showed leadership?
Actually, when I study at dau, …..

16. Give me an example of an activity where you worked in a team and tell me
what your role was and how you contributed.

17. Describe a situation in which you influenced or motivated people.

18. Describe a situation in which you took responsibility for a project or

activity.

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 Khi tôi thực tập ở một trung tâm tiếng anh nọ, có một lần họ tổ chức một sự kiện
nhằm chào mừng ngày tết 2024, ngày hôm đó có rất nhiều học viên, chúng chỉ từ 8-12
tuổi, khá là nhỏ, tôi được giao nhiệm vụ quản lý các em học sinh đó.

19. Describe a situation where you solved a problem for others at work or in
another part of your life.
I solved a problem for my friend when we were 3 rd year - student at university.
One time, I ans she were a group with 2 other ppl, t ôi v à c ô ấy c ùng l àm b áo c
áo v ề chuy ến đi t
-

Don’t forget, you may also be asked questions abut information you have provided on
your resume, so be prepared for that. You may also be asked situational questions about
the job for which you are applying. For example:

20. You are a receptionist at our hotel. A guest has just come back to reception
to complain about the room he was given. He says he paid for a deluxe room, but
has been given a standard room. The hotel is fully booked. What would you do?

Use the STAR method when you are reviewing your resume and when you answer
questions in an interview.

Situation or context
Task – what had to be achieved, goals objectives
Actions – what you did, how you went about achieving these goals
Results – if these were not entirely satisfactory then explain lessons learned

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PART TWO

CV WRITING

Your CV is a marketing tool. It needs to demonstrate that you:

 meet the organisation's requirements

 have the right qualifications and education

 have the right experience and skills

There is no set length for a CV. It will vary in length depending on your
experience and education. If your professional experience is limited, one or two
pages is best, but three/four pages is acceptable if you have a lot of study and
work to include.

Your CV should provide the reader with information relevant to the

requirements of the scholarship program in a brief, easy-to read format.

A variety of formats can be used for CVs. However, generally the chronological
format is the most effective. Your most recent experience should be listed first,
because usually your most recent experience is the most relevant.

THE BASIC ELEMENTS

There is no one correct way to write a CV. However, there are some basic
elements you need to include in your CV:

Contact Information

The very first information on your CV should be your name and phone number,
plus your email address. Other information such as date of birth, address, may
be included if relevant or required. Your main objective is to get employers to
remember you so highlighting your name using bolding, capital letters or a
larger font will make you more visible.

A header with your name and email address or phone number should be
included because if your CV pages are separated, then each page will be

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identifiable.

Opening Statement (Optional)

An opening statement is a summary of who you are, where you've studied

and/or worked, and what you bring to the scholarship program. It should be no
more than six lines long and written in first person without the personal
reference (i.e., don't say "I did this" - say “Did this" instead).

Key Skills and Strengths (Optional)

Your CV should include a list of about 10 skills that link your experience to the
position you are applying for. There may be a list of criteria, such as skills and
experiences that are essential and/or desirable for that position.

When putting together this list, think of things you've done or learned to do as
part of:
• Work experience/internships you have had
• Your studies
• Any volunteering you have done

You can either include this at the top of your CV, ideally in columns so it
doesn’t take up too much space, or later after professional experience.

Personal Attributes (Optional)

If you haven't got much work experience, a list of personal attributes can be
another way to demonstrate that you are the right person for the job.
Personal attributes you could identify in this section might include:

 highly motivated to succeed,

 proven record of working independently,
 extremely adaptable and quick to settle into new and challenging
environments.

You can include about five personal attributes but make sure you provide
attributes that will make you the kind of employee the company/organisation is
looking for. Make sure you that you can give examples of how you have used
these skills.

This section also may be included further down in your CV.

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Education

List your university experience including name and location of institutions

attended, degrees/certificates earned or to be granted, major, special
coursework, and dates of completion.

If you have achieved any special honours or awards, include these here as well.

Only include your school achievements if they are outstanding.

Professional Experience/Employment History

If you haven't had a job before, you can use other things to demonstrate your
experience, including:

• Work experience you've had through school

• Work placements or internships that you've done through university
• Volunteer work

For each job provide a list of the things that you achieved while in that job, and
the significant contributions you made to the organization. Make sure that these
achievements and contributions match the key skills and strengths listed earlier
on your resume. Include the dates you worked there.

You may also include referees names and contact details and a short testimonial

Photos

Some applications also require a passport size photo. Choose your photo
carefully.

You may also include referees names and contact details and a short testimonial

SAYING WHAT YOU MEAN AND MEANING WHAT YOU SAY

 Once you know what information should be included in your CV and

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 how to arrange it, you are ready to sit down and put the words on paper.
 As with any piece of writing, you need to be as concise as possible and
your choice of words is extremely important.
 Pronouns such as “I”, “they” and “he” or “she” should be avoided, and
articles are usually dropped (i.e. “a”, “an”, “the”).
 This will put the emphasis on your choice of verbs. Choose carefully!
Where “attended” sounds weak and somewhat vague, “participated
actively” sounds dynamic and results-oriented.
 Watch your use of adjectives and adverbs as well. “Responded promptly
to customer inquiries” sounds better than just “responded.”

PUTTING IT ALL TOGETHER

There are a number of ways to have your CV put into final form and there are
many English language CV builders available on line. Regardless of which
method you choose, the same basic fundamentals apply:

• Balance the material on the page so that the total effect is pleasing to the
eye and easy to read. Leave generous margins (one inch on top and
bottom, 3⁄4 to one inch on sides) so the page doesn’t look crowded and
use headings to help organize the information in a meaningful way.

• Be consistent in the type of headings (i.e., emphasizers) you use. Don’t

use caps or bolding in one section and underlining in another.

• Avoid slang, jargon, acronyms and abbreviations.

• Edit your CV several times to improve word choice and eliminate

redundancy. A synonym dictionary or thesaurus can help you here.

Use a dictionary and remember that spell checkers don’t always catch every
error. CVs with misspellings and typos are often tossed out, regardless of the
candidate’s qualifications.

Proofread, proofread, and proofread! In fact, it’s a good idea to have

someone else proofread your CV for you because it’s often very hard to see
your own mistakes.

PART THREE
SAMPLE COVER LETTERS

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This sample cover letter demonstrates the kind of things you should include
when you're applying for an advertised job and you have some formal (paid)
work experience or relevant experience through an internship or volunteer
work.
A good cover letter should include:
• Your name, email address and phone number at the top of the page on the
right
• The name of the business and the contact person's full name (if you know
it) on the left
• The date you wrote the letter on the right
• A reference line (e.g., "Re: Application for Administration Assistant
position")
• An address to the reader directly (e.g., "Dear Mr. Moyle" - try to avoid
using "To whom it may Concern" if you can)
• An opening statement that briefly introduces you to the reader
• A main body that highlights the skills and experiences you have that are
relevant to the job
• A closing paragraph asking to arrange an interview
Other things you can mention in your cover letter include:
• General skills that help you work in a team and as part of an organisation
• Personal attributes that will help you learn to work in a professional work
environment
• Key strengths and contributions that show you are a stand-out applicant
• School work experience or volunteer work that demonstrates your
strengths and attributes
• Any sporting or community club participation (if relevant)
• Any hobbies or interests that are relevant to the job or demonstrate your
professional experience

Key points of this cover letter are that it:

• Introduces you to the reader
• Responds to the requirements of the job
• Attracts the reader's interest and refers them to your CV
• Doesn't include too many “I” statements, which can run the risk of
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 annoying the reader
The focus of this kind of cover letter is to prove that you're able to meet
the requirements of the job and make a positive contribution to the
organization or business.

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Joanne Tint
Email: joannetint@xmail.com
Mobile: xxx xxx xxxxx
4 January 2016
Mr. Allan MoyleJohn Smith and AssociatesEmail:
enquiries@johnsmithandassociates.com.au
RE: Application for Trainee Administrative Assistant position
Dear Mr. Moyle,
As a young and motivated individual, I am extremely interested in submitting
this application for the above position.
In November 2014, I completed my VCE studies and also obtained a Certificate
II in Business Administration. This has given me a range of practical
capabilities that will meet the needs of this role.
While completing my VCE studies, I worked part-time as a Customer Service
Assistant for K. Smart. My responsibilities in this role included providing face-
to-face customer service and assisting on the floor with stock movements and
visual merchandising. This position has given me key employability skills while
also allowing me to experience working in a professional and fast-paced work
environment.
With regard to my ability to meet the specific requirements of this job:
• Customer Service: Worked for four years in a face-to-face customer
service environment providing customer service at registers, lay-by
counter and on the retail floor.
• Reception duties: Responsibilities at K. Smart included answering
incoming phone calls and assisting customers with phone-based
enquiries.
• General Administration: Certificate II in Business Administration has
provided training in the use of skills including filing, data processing,
records management and written communication.
I would appreciate the opportunity to discuss my application at an interview
and I can be contacted at all times on the details provided above.
Yours sincerely

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 Joanne Tint
SITUATIONS VACANT
Hoi An Tour Guide
We are seeking a personable, professional tour guide to offer our guests an exceptional
experience while visiting our ancient town. You will provide information about our
town and its history and answer any questions our guests might have to the very best of
your ability.

Tour Guide Duties and Responsibilities

•Greet all guests promptly at scheduled tour times
•Outline the tour and timeline before beginning
•Provide clear information to guests in a friendly manner
•Answer any questions that the guests have
•Demonstrate extensive knowledge of our ancient town
•Remain calm, friendly, and enthusiastic at all times
•Be able to work with difficult guests
•Keep the tour moving on schedule while still being considerate to guests

Tour Guide Requirements and Qualifications

•High school diploma or equivalent required; associate’s or bachelor’s degree is a
plus
•Significant work experience in customer service preferred
•Ability to memorize and recite facts clearly and accurately
•Fluent in English
•Exceptional verbal communication and interpersonal skills
•Basic computer skills, including email and word processing
•Enthusiastic, friendly and informative way of speaking
•Ability to remain calm and helpful when dealing with difficult guests
•Passion for learning and willingness to continue to acquire relevant knowledge

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18
Hotel Receptionist – Hoi An Hotel

We are seeking a friendly, organized hotel receptionist to join our growing team. In this
position, you will welcome guests to our hotel, making future reservations for them, and
generally attending to any needs during their stay. The ideal candidate will be
committed to ensuring that guests experience maximum satisfaction, presenting an
excellent image of our hotel that leaves a lasting impression.

Hotel Receptionist Duties and Responsibilities

•Greet hotel guests; answer any questions or concerns
•Provide an outstanding guest experience
•Maintain an orderly front desk
•Operate computer programs and multi-line phone systems
•Maintain guest records and book reservations
•Complete basic cashier and bookkeeping responsibilities
•Contact necessary staff to solve problems when there are problems, making sure
the guests are happy

Hotel Receptionist Requirements and Qualifications

•High school diploma or equivalent
•Significant work experience providing guest service responsibilities, preferably in
a hotel/reception setting
•Strong working knowledge of the Microsoft Office Suite and all other relevant
computer programs
•Excellent written and verbal communication skills;
•Fluent in English
•Proactive approach to dealing with issues that may arise
•Highly organized, able to multitask and prioritize and work under pressure

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20
PART FOUR
JOB DESCRIPTION - TEACHER
The duties and responsibilities of a Teacher include the following:
Overall Functions
• To teach and educate students according to guidelines provided.
• To teach and educate students according to the educational needs, abilities
and potential of individual students.
Main Responsibilities
• Planning, preparing and delivering lessons to all students in the class.
• Teaching according to the educational needs, abilities and achievement of
the individual students and groups of students.
• Assigning work, correcting and marking work carried out by students.
• Assessing, recording and reporting on the development, progress,
attainment and behavior of students.
• Providing or contributing to oral and written assessments, reports and
references relating to individual students or groups of students.
• Providing guidance and advice to students on educational and social
matters and on their further education and future careers; providing information
on sources of more expert advice.
• Maintaining good order and discipline amongst students.
• Registering and monitoring the attendance of students under one’s care.
Qualifications
• Appropriate degree

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