Reventing The Wheel At Apex Door Company .

1 . The Apex's training process

isn't
really effective .
Maybe bathere's no training manual which

the do their job their The

causing employee way .

company should have provide the training

manual , so that the
employee know how the
company
want them to do it .
Also the train tor
,

With the
new
people is all on the job .

training is all in the job its possible to have a miscom -

Also its possible

munication when
doing the jobs .
that the employee didn't
really know their

their
Tole of
responsibility .

2 . Job descriptions is an
important things bas its making everyone understands their

& contributions the also

specific tasks to
company
. Job descriptions attract suitable candi

& The
dates by stating the qualification ,
skills ,
experience for the job .
employees also

job descriptions to understand the skills &

can use the experience that are required for the

job ,
so that
they can have a career development .

3 .
To
improve
the
traing process at
apex they have to create a
training manuals .
By

creating specific and step by step fraining manuals ,

it's ensures consistency in
traing &
providing
a reference for the employees . Also its important to
designing a tole-specific training programs .

And also the

job descriptions is cutient .
It should have a clear define toles , respon
sibilities &
,
required qualifications .

The Hotel Paris Case .

1 .
Base on the case that is provided ,
lisa and her team should've start by looking
the Hotel Paris
closely at how employees are trained at .

They also have to

figuring out

what skills the employees need to

improve d where they lack of . And
they also should

have compared Hotel Paris to the other similar hotel , so

they know where the hotel

lack a what should

By doing this the team will kind of training
of
change . , know what

they should tocus of

team found
2 .
The
alredy looked at the training situation in the hotel & ou t that its not

the standards Other places spend and time seens that

training
It
. more money more in .

the Hotel Paris might need better training They should've ask their employees to give
.

a feedback abt their training .

 for the Housekeeping
Training
3 .

program .

1 .
Introduction to the Hotel Paris standarts .

↳. cleanliness & service standarts

Importance of
quest satisfaction
2 .

Cleaning Techniques
↳ Proper the
. use of
equipment
·
standards procedure for
cleaning the poor

How to clean something that needs special treatment

.
↳
customer service skills

↳ .
communication techniques
4 . Safety &
hygine protocols :

personal hygine &

↳ maintaining feep up or the health standards while cleanin
5 .
Time Management
Learn How to make
everything efficient

The Hotel Paris case (2)

1 .
Duties :

1 .
Greeting &
welcoming quest
2 .

Checking quest in & out In 5 minutes

information Hotel facility

.
3
Providi-g abt .

4 .

Handing quest request .

5 .

Maraying the reservations

accurately .

competencies

1 . customer service orientations

2 . communication Skills

Problem abilities
2 .

Solvi-y
4 .
Tire management
5 .
Team work .
Greeting & Welcoming
quest

ind
Check out
efficiency

information
providing
to
quest

Handi-a request

Reservatio Mara
gevert