(Karamchandani, 2020)

(Heacox & Sorenson, 2004)

(Royal & Agnew , 2011)

(Dollard, Miller , Doob, Mowrer, & Sears, 1939)

(spector & Fox , 2010)

References
Adams, J. (1963). Towards an understanding of inequity. The Journal of Abnormal and Social
Psychology. Retrieved from https://psycnet.apa.org/doi/10.1037/h0040968

Andalib, T. W., & Noor Azlinna Azizan. (2013). FRUSTRATION OF EMPLOYEES: REASONS,
DIMENSIONS AND RESOLVING TECHNIQUES. Retrieved from
https://www.researchgate.net/publication/316454713

Baron, R. A., & Neauman , J. H. (2005). Aggression in the Workplace: A Social-Psychological

Perspective. In S. Fox, & S. P.E., Counterproductive work behavior: Investigations of actors
and targets. Retrieved from https://doi.org/10.1037/10893-001

Broeck, A. V., Coralia Sulea, Tinne Vander Elst, & Gabriel Fischmann. (2014). The mediating role of
psychological needs in the relation between qualitative job insecurity and counterproductive
work behavior. Career Development International. doi:10.1108/CDI-05-2013-0063

Crutchfield, R. S., & Krech, D. (1948). Theory and problems of social psychology. Mc-Graw Hill.

Dollard, J., Miller , N. E., Doob, L. W., Mowrer, O., & Sears, R. R. (1939). Frustration and Aggression.
Yale university press . Retrieved from https://psycnet.apa.org/doi/10.1037/10022-000

Glomb, T. M., & Liao, H. (2003, August). Interpersonal Aggression in Work Groups: Social Influence,
Reciprocal, and Individual Effects. The Academy of Management Journal.
doi:10.2307/30040640

Heacox, N. J., & Sorenson, R. C. (2004). Organizational Frustration and Aggressive Behaviours .
Journal of Emotional Abuse , 4(3/4), 24. Retrieved from
https://psycnet.apa.org/doi/10.1300/J135v04n03_07

Hershcovis, S., & Barling , J. (2007, February ). Predicting workplace aggression: A meta-analysis.
Journal of Applied Psychology ·. doi:10.1037/0021-9010.92.1.228

Karamchandani, K. (2020, August 26). Frustration at the workplace and employee attitude: A Study
on IT professionals. INTERNATIONAL JOURNAL OF ADVANCE RESEARCH AND INNOVATIVE
IDEAS IN EDUCATION , 6(4). Retrieved from https://ssrn.com/abstract=3721841

Lewandowski, C. A. (2003, December ). Organizational Factors Contributing to Worker Frustration:

The. The Journal of Sociology & Social Welfare, 30(10). Retrieved from
https://scholarworks.wmich.edu/jssw/vol30/iss4/10
Locke, E. A., & Latham , G. P. (1991). A Theory of Goal Setting & Task Performance. The Academy of
Management Review. doi:http://dx.doi.org/10.2307/258875

Oguegbe, T. M., Ezeh, Leonard Nnaemeka, & Iloke Stephen Ebuka. (2020, august ).
ORGANISATIONAL BASED FRUSTRATION IN MANUFACTURING COMPANIES: A
CORRELATIONAL STUDY OF INNOVATIVE BEHAVIOUR AND WORK FAMILY CONFLICT. British
International Journal of Education And Social Sciences, 7(8).

Robinson, S. L., & Benett, R. J. (1995). A typology of deviant workplace behaviors: A multidimensional
scaling study. Academy of Management Journal. Retrieved from
https://psycnet.apa.org/doi/10.2307/256693

Royal, M., & Agnew , T. (2011). The Enemy of Engagement. AMACOM.

Skarlicki, D. P., Folger , R., & Tesluk, P. (1999). Personality as a moderator in the relationship
between fairness and retaliation. Academy of Management Journal. Retrieved from
https://psycnet.apa.org/doi/10.2307/256877

spector, P. e., & Fox , S. (2010). Counterproductive work behavior and organisational citizenship
behavior: Are they opposite forms of active behavior? Applied Psychology: An International
Review. Retrieved from https://psycnet.apa.org/doi/10.1111/j.1464-0597.2009.00414.x

Storms, P. L., & Spector , P. E. (1987). Relationships of organizational frustration with reported
behavioural reactions: The moderating effect of locus of control. journal of occupational
psychology .

References
Adams, J. (1963). Towards an understanding of inequity. The Journal of Abnormal and Social
Psychology. Retrieved from https://psycnet.apa.org/doi/10.1037/h0040968

Andalib, T. W., & Noor Azlinna Azizan. (2013). FRUSTRATION OF EMPLOYEES: REASONS,
DIMENSIONS AND RESOLVING TECHNIQUES. Retrieved from
https://www.researchgate.net/publication/316454713

Baron, R. A., & Neauman , J. H. (2005). Aggression in the Workplace: A Social-Psychological

Perspective. In S. Fox, & S. P.E., Counterproductive work behavior: Investigations of actors
and targets. Retrieved from https://doi.org/10.1037/10893-001

Broeck, A. V., Coralia Sulea, Tinne Vander Elst, & Gabriel Fischmann. (2014). The mediating role of
psychological needs in the relation between qualitative job insecurity and counterproductive
work behavior. Career Development International. doi:10.1108/CDI-05-2013-0063

Crutchfield, R. S., & Krech, D. (1948). Theory and problems of social psychology. Mc-Graw Hill.

Dollard, J., Miller , N. E., Doob, L. W., Mowrer, O., & Sears, R. R. (1939). Frustration and Aggression.
Yale university press . Retrieved from https://psycnet.apa.org/doi/10.1037/10022-000

Glomb, T. M., & Liao, H. (2003, August). Interpersonal Aggression in Work Groups: Social Influence,
Reciprocal, and Individual Effects. The Academy of Management Journal.
doi:10.2307/30040640
Heacox, N. J., & Sorenson, R. C. (2004). Organizational Frustration and Aggressive Behaviours .
Journal of Emotional Abuse , 4(3/4), 24. Retrieved from
https://psycnet.apa.org/doi/10.1300/J135v04n03_07

Hershcovis, S., & Barling , J. (2007, February ). Predicting workplace aggression: A meta-analysis.
Journal of Applied Psychology ·. doi:10.1037/0021-9010.92.1.228

Karamchandani, K. (2020, August 26). Frustration at the workplace and employee attitude: A Study
on IT professionals. INTERNATIONAL JOURNAL OF ADVANCE RESEARCH AND INNOVATIVE
IDEAS IN EDUCATION , 6(4). Retrieved from https://ssrn.com/abstract=3721841

Lewandowski, C. A. (2003, December ). Organizational Factors Contributing to Worker Frustration:

The. The Journal of Sociology & Social Welfare, 30(10). Retrieved from
https://scholarworks.wmich.edu/jssw/vol30/iss4/10

Locke, E. A., & Latham , G. P. (1991). A Theory of Goal Setting & Task Performance. The Academy of
Management Review. doi:http://dx.doi.org/10.2307/258875

Oguegbe, T. M., Ezeh, Leonard Nnaemeka, & Iloke Stephen Ebuka. (2020, august ).
ORGANISATIONAL BASED FRUSTRATION IN MANUFACTURING COMPANIES: A
CORRELATIONAL STUDY OF INNOVATIVE BEHAVIOUR AND WORK FAMILY CONFLICT. British
International Journal of Education And Social Sciences, 7(8).

Robinson, S. L., & Benett, R. J. (1995). A typology of deviant workplace behaviors: A multidimensional
scaling study. Academy of Management Journal. Retrieved from
https://psycnet.apa.org/doi/10.2307/256693

Royal, M., & Agnew , T. (2011). The Enemy of Engagement. AMACOM.

Skarlicki, D. P., Folger , R., & Tesluk, P. (1999). Personality as a moderator in the relationship
between fairness and retaliation. Academy of Management Journal. Retrieved from
https://psycnet.apa.org/doi/10.2307/256877

spector, P. e., & Fox , S. (2010). Counterproductive work behavior and organisational citizenship
behavior: Are they opposite forms of active behavior? Applied Psychology: An International
Review. Retrieved from https://psycnet.apa.org/doi/10.1111/j.1464-0597.2009.00414.x

Storms, P. L., & Spector , P. E. (1987). Relationships of organizational frustration with reported
behavioural reactions: The moderating effect of locus of control. journal of occupational
psychology .

Bibliography
Adams, J. (1963). Towards an understanding of inequity. The Journal of Abnormal and Social
Psychology. Retrieved from https://psycnet.apa.org/doi/10.1037/h0040968

Andalib, T. W., & Noor Azlinna Azizan. (2013). FRUSTRATION OF EMPLOYEES: REASONS,
DIMENSIONS AND RESOLVING TECHNIQUES. Retrieved from
https://www.researchgate.net/publication/316454713
Baron, R. A., & Neauman , J. H. (2005). Aggression in the Workplace: A Social-Psychological
Perspective. In S. Fox, & S. P.E., Counterproductive work behavior: Investigations of actors
and targets. Retrieved from https://doi.org/10.1037/10893-001

Broeck, A. V., Coralia Sulea, Tinne Vander Elst, & Gabriel Fischmann. (2014). The mediating role of
psychological needs in the relation between qualitative job insecurity and counterproductive
work behavior. Career Development International. doi:10.1108/CDI-05-2013-0063

Crutchfield, R. S., & Krech, D. (1948). Theory and problems of social psychology. Mc-Graw Hill.

Dollard, J., Miller , N. E., Doob, L. W., Mowrer, O., & Sears, R. R. (1939). Frustration and Aggression.
Yale university press . Retrieved from https://psycnet.apa.org/doi/10.1037/10022-000

Glomb, T. M., & Liao, H. (2003, August). Interpersonal Aggression in Work Groups: Social Influence,
Reciprocal, and Individual Effects. The Academy of Management Journal.
doi:10.2307/30040640

Heacox, N. J., & Sorenson, R. C. (2004). Organizational Frustration and Aggressive Behaviours .
Journal of Emotional Abuse , 4(3/4), 24. Retrieved from
https://psycnet.apa.org/doi/10.1300/J135v04n03_07

Hershcovis, S., & Barling , J. (2007, February ). Predicting workplace aggression: A meta-analysis.
Journal of Applied Psychology ·. doi:10.1037/0021-9010.92.1.228

Karamchandani, K. (2020, August 26). Frustration at the workplace and employee attitude: A Study
on IT professionals. INTERNATIONAL JOURNAL OF ADVANCE RESEARCH AND INNOVATIVE
IDEAS IN EDUCATION , 6(4). Retrieved from https://ssrn.com/abstract=3721841

Lewandowski, C. A. (2003, December ). Organizational Factors Contributing to Worker Frustration:

The. The Journal of Sociology & Social Welfare, 30(10). Retrieved from
https://scholarworks.wmich.edu/jssw/vol30/iss4/10

Locke, E. A., & Latham , G. P. (1991). A Theory of Goal Setting & Task Performance. The Academy of
Management Review. doi:http://dx.doi.org/10.2307/258875

Oguegbe, T. M., Ezeh, Leonard Nnaemeka, & Iloke Stephen Ebuka. (2020, august ).
ORGANISATIONAL BASED FRUSTRATION IN MANUFACTURING COMPANIES: A
CORRELATIONAL STUDY OF INNOVATIVE BEHAVIOUR AND WORK FAMILY CONFLICT. British
International Journal of Education And Social Sciences, 7(8).

Robinson, S. L., & Benett, R. J. (1995). A typology of deviant workplace behaviors: A multidimensional
scaling study. Academy of Management Journal. Retrieved from
https://psycnet.apa.org/doi/10.2307/256693

Royal, M., & Agnew , T. (2011). The Enemy of Engagement. AMACOM.

Skarlicki, D. P., Folger , R., & Tesluk, P. (1999). Personality as a moderator in the relationship
between fairness and retaliation. Academy of Management Journal. Retrieved from
https://psycnet.apa.org/doi/10.2307/256877

spector, P. e., & Fox , S. (2010). Counterproductive work behavior and organisational citizenship
behavior: Are they opposite forms of active behavior? Applied Psychology: An International
Review. Retrieved from https://psycnet.apa.org/doi/10.1111/j.1464-0597.2009.00414.x
Storms, P. L., & Spector , P. E. (1987). Relationships of organizational frustration with reported
behavioural reactions: The moderating effect of locus of control. journal of occupational
psychology .
Bibliography
Adams, J. (1963). Towards an understanding of inequity. The Journal of Abnormal and Social
Psychology. Retrieved from https://psycnet.apa.org/doi/10.1037/h0040968

Andalib, T. W., & Noor Azlinna Azizan. (2013). FRUSTRATION OF EMPLOYEES: REASONS,
DIMENSIONS AND RESOLVING TECHNIQUES. Retrieved from
https://www.researchgate.net/publication/316454713

Baron, R. A., & Neauman , J. H. (2005). Aggression in the Workplace: A Social-Psychological

Perspective. In S. Fox, & S. P.E., Counterproductive work behavior: Investigations of actors
and targets. Retrieved from https://doi.org/10.1037/10893-001
Broeck, A. V., Coralia Sulea, Tinne Vander Elst, & Gabriel Fischmann. (2014). The mediating role of
psychological needs in the relation between qualitative job insecurity and counterproductive
work behavior. Career Development International. doi:10.1108/CDI-05-2013-0063

Crutchfield, R. S., & Krech, D. (1948). Theory and problems of social psychology. Mc-Graw Hill.

Dollard, J., Miller , N. E., Doob, L. W., Mowrer, O., & Sears, R. R. (1939). Frustration and Aggression.
Yale university press . Retrieved from https://psycnet.apa.org/doi/10.1037/10022-000

Glomb, T. M., & Liao, H. (2003, August). Interpersonal Aggression in Work Groups: Social Influence,
Reciprocal, and Individual Effects. The Academy of Management Journal.
doi:10.2307/30040640

Heacox, N. J., & Sorenson, R. C. (2004). Organizational Frustration and Aggressive Behaviours .
Journal of Emotional Abuse , 4(3/4), 24. Retrieved from
https://psycnet.apa.org/doi/10.1300/J135v04n03_07

Hershcovis, S., & Barling , J. (2007, February ). Predicting workplace aggression: A meta-analysis.
Journal of Applied Psychology ·. doi:10.1037/0021-9010.92.1.228

Karamchandani, K. (2020, August 26). Frustration at the workplace and employee attitude: A Study
on IT professionals. INTERNATIONAL JOURNAL OF ADVANCE RESEARCH AND INNOVATIVE
IDEAS IN EDUCATION , 6(4). Retrieved from https://ssrn.com/abstract=3721841

Lewandowski, C. A. (2003, December ). Organizational Factors Contributing to Worker Frustration:

The. The Journal of Sociology & Social Welfare, 30(10). Retrieved from
https://scholarworks.wmich.edu/jssw/vol30/iss4/10

Locke, E. A., & Latham , G. P. (1991). A Theory of Goal Setting & Task Performance. The Academy of
Management Review. doi:http://dx.doi.org/10.2307/258875

Oguegbe, T. M., Ezeh, Leonard Nnaemeka, & Iloke Stephen Ebuka. (2020, august ).
ORGANISATIONAL BASED FRUSTRATION IN MANUFACTURING COMPANIES: A
CORRELATIONAL STUDY OF INNOVATIVE BEHAVIOUR AND WORK FAMILY CONFLICT. British
International Journal of Education And Social Sciences, 7(8).

Robinson, S. L., & Benett, R. J. (1995). A typology of deviant workplace behaviors: A multidimensional
scaling study. Academy of Management Journal. Retrieved from
https://psycnet.apa.org/doi/10.2307/256693

Royal, M., & Agnew , T. (2011). The Enemy of Engagement. AMACOM.

Skarlicki, D. P., Folger , R., & Tesluk, P. (1999). Personality as a moderator in the relationship
between fairness and retaliation. Academy of Management Journal. Retrieved from
https://psycnet.apa.org/doi/10.2307/256877

spector, P. e., & Fox , S. (2010). Counterproductive work behavior and organisational citizenship
behavior: Are they opposite forms of active behavior? Applied Psychology: An International
Review. Retrieved from https://psycnet.apa.org/doi/10.1111/j.1464-0597.2009.00414.x

Storms, P. L., & Spector , P. E. (1987). Relationships of organizational frustration with reported
behavioural reactions: The moderating effect of locus of control. journal of occupational
psychology .