Given background:

Sauce & Spoon is a small restaurant chain that wants to meet its annual growth and
expansion goals. As one way to meet these goals, they’ve decided to launch a pilot project to
test out the impact of installing new tabletop menu tablets. The new menu tablets will allow
the restaurant to serve more guests in less time and will also provide valuable data that will
help Sauce & Spoon meet its business goals.

The company just hired Peta as their first in-house project manager to oversee the tablet
rollout. To get started on the project charter, Peta spends some time reviewing the
documents provided by Sauce & Spoon and meets with some of the project’s stakeholders to
get familiar with the project and the company.

Additional information:
https://www.coursera.org/learn/applying-project-management/resources/6jcbL
https://www.coursera.org/learn/applying-project-management/resources/hHiP1
Summary (few sentences)

 Sauce & Spoon is a local restaurant chain specializing in scratch-to-table cuisine

 Run an efficient, profitable business model so we can continue to grow in our community
 The restaurant group is growing in annual sales (+28%) each year and wants to meet demand
by improving current restaurant operationst
 These are the greatest areas of opportunity to reduce costs: staffing, order size and amount,
improving customer satisfaction and retention, and providing timely and quality service.
 propose implementing a digital menu and point-of-sale (POS) system that will be guest-
facing. This initiative will take the form of a fully integrated tablet system located at each
table to offer guests a seamless ordering experience—and at the same time provide the
restaurant with a more effective ticketing system.
 Sauce & Spoon would like to launch a pilot rollout of tabletop menu tablets at two of our
restaurant locations, Sauce & Spoon North and Sauce & Spoon Downtown.
 Start the pilot at the bar - I was wondering which section of the restaurant we want to use for
the tablet rollout. Or will we be piloting the entire restaurant? Personally, I think the bar area
is an ideal location.

Goal (desired results)

 Launching the tablet rollout project

 increase our product mix, by upselling appetizers or promoting certain entrees, suggest any
menu item as an add-on, and you can display a coupon for that item as well, try out the menu
item add-on feature and the coupons – By D
 Increase profitability – by introducing error free ticketing system
 create more efficient procedures or address issues of quality using feedbacks on tabloid
 grow digital presence for the restaurant
  decrease our average table turn time by about 30 minutes - tablets to order immediately and
pay their own checks without having to wait for a server
 increasing our average daily guest counts by 10%

Deliverables (specific tasks and tangible outcomes that enable the team to meet project goal)

 Successful launching of working tablets at two restaurant locations

 if the tablets will help us communicate specific guest requests to the kitchen more directly
 add-on feature and the coupons
 train the staff on the new system
 tablet to integrate with existing POS system (manages prices, tracks orders, and generates the
check at the end of a meal) and host software (tracks table usage and wait lists), make the
integration as seamless as possible.

Scope
Out of Scope
Budget

Timeline: start the pilot at the beginning of quarter two, which gives us next quarter to get everything
ready

Success matrix

 Reduce staff burnout by certain% - However, we faced “burnout” among our staff which led to
high employee turnover (50% front-of-house reduction)
 Increase in number of orders processed daily/ guest served daily
 Reducing overall time to order
 Increase profitability
 Increase customer satisfaction with good lead time (time to service)
 increase our product mix. – by D
 increasing our average daily guest counts by 10%