Project Charter:

Project Name: Tabletop Menu Tablet Rollout Project

DATE: 12/14/2023

Project Summary
The Tabletop Menu Tablet Rollout Project aims to launch a pilot implementation of
tabletop menu tablets at two Sauce & Spoon restaurant locations—Sauce & Spoon
North and Sauce & Spoon Downtown. This initiative aims to enhance guest
experience by enabling immediate ordering, accelerating service, and reducing table
turn time, thus contributing to Sauce & Spoon's goals of increasing product mix,
boosting guest counts, and mitigating food waste.

Project Goals
● Launch a pilot rollout of tabletop menu tablets at Sauce & Spoon North and
Sauce & Spoon Downtown.
● Enable guests to place immediate orders via tablets upon arrival, minimizing
wait time.
● Reduce table turn time by 30 minutes to accelerate service and increase guest
satisfaction.
● Increase product mix by utilizing tablet features to upsell and promote specific
menu items.
● Train staff effectively to adopt and utilize the new tablet system.
● Evaluate tablet compatibility and ensure seamless integration with existing POS
and host software.
● Estimate and aim to reduce food waste by optimizing communication of guest
meal modifications.
Deliverables

● Successful implementation of tabletop menu tablets at designated locations.

● Functional tablet system enabling immediate guest orders and meal
modification recording.
● Staff training materials and sessions on utilizing the tablet system efficiently.
● Verified compatibility and integration of tablet software with existing POS and
host systems.
● Documentation and estimations on the potential reduction of food waste
through tablet utilization.

Scope and Exclusion

In-Scope:
1. Pilot rollout of tabletop menu tablets at Sauce & Spoon North and Sauce & Spoon
Downtown.
2. Implementation of tablet features enabling immediate guest orders and meal
modification recording.
3. Staff training sessions and materials for efficient utilization of the tablet system.
4. Assessment and configuration for seamless integration of tablet software with
existing POS and host systems.
5. Evaluation of potential strategies and estimations to reduce food waste through
tablet utilization.

Out-of-Scope:
1. Full-scale deployment of tablets across all Sauce & Spoon locations beyond the
pilot.
2. Development or customization of tablet software features beyond standard
functionalities.
3. Revamping or replacement of existing POS or host software systems.
4. Expansion of project to include extensive modifications unrelated to tablet rollout,
e.g., restaurant layout changes.

Benefits & Costs

Benefits:
1. Enhanced guest experience through faster service and immediate ordering
capabilities.
2. Increased table turnover, potentially leading to higher revenue and guest counts.
3. Improved product mix and promotional capabilities using tablet features.
4. Potentially reduced food waste by efficiently managing guest meal modifications.

Costs:
1. Initial investment in tablet hardware, software, and implementation.
2. Training costs for staff members on tablet system adoption and utilization.
3. Potential expenses related to software integration and configuration with existing
systems.
4. Time and resources allocated for planning, pilot execution, and evaluation.

Appendix:
● The project charter aims to summarize the objectives, scope, and
initial goals of the Tabletop Menu Tablet Rollout Project and will evolve
through stakeholder approvals and further planning phases.
● The listed in-scope and out-of-scope items, benefits, and costs aim to
provide an initial understanding of the project's boundaries, potential
gains, and associated expenditures. Detailed assessments and cost-
benefit analysis will be conducted during subsequent planning phases.