Doc : QP/05

COMPANY PVT LTD Rev : 00

Date : 09.04.2019
PROCEDURE FOR INTERNAL AUDIT AND MRM Page : 1 of 3

1. To assess organization requirement

1. Objectives 2. To ensure requirement of ISO 9001:2015 are fulfilled
3. To know the effectiveness of implementation and maintenance of QMS
2. Scope All activities well within QMS
P: MD, CEO, MR, Auditor, Auditee
3. Responsibility
S: Process Owners’

4. Procedure Steps
Sl. Documents /
Activity Resp.
No. Record
Selection of auditors
Identify and select minimum 5 persons to carry out internal
4.1 MD MR/09
audit’s well within the organization
Train the identified employees as an internal auditors by using CEO HR/04 to
4.2
competent external agency or by internally qualified person MR HR/09
Prepare approved internal auditors list in consultation with MR/08
4.3 MR
CEO and also maintain their qualification record MR/09
4.4 External auditors may also be used for internal audit, based on MR OS/03
needs and their credentials
Frequency and plan
Prepare an annual audit plan in consultation with CEO
4.5 covering all departments & plan for an audit once in every three MR MR/10
month & ensure auditors do not audit their own department
4.6 Issue audit calendar to all departments in the beginning of the MR MR/10
year or based on QMS implementation
Based on audit plan prepare an audit schedule and inform audit
4.7 scope to all the department after consulting and getting approval MR MR/11
from CEO
Audit requirements
Prepare audit check sheet based on ISO 9001:2015 standards,
4.8 previous audit report, changes affecting organization, key MR MR/12
process areas (QM, QP, SOP & formats) and interested parties
specification (if any)
Conduct audit

4.9 Conduct the audit as per schedule without showing any Auditor MR/12
partiality
Carry out the audit by interviewing the auditee, observation of
4.10 processes, reviewing / verifying of records as per Auditor MR/12
organization and QMS requirements
Audit Report
Record all conformance, non-conformance and improvement MR/12
4.11 Auditor
points in audit report based on objective evidence MR/13
Sl. Activity Resp. Record

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 Doc : QP/05
COMPANY PVT LTD Rev : 00
Date : 09.04.2019
PROCEDURE FOR INTERNAL AUDIT AND MRM Page : 2 of 3

No.
Explain audit report and issue non-conformance to the MR/12
4.12 Auditor
auditees and top management for action MR/13
4.13 Fix target date for closure of non-conformance Auditor MR/13
Root cause and Corrective action
Identify the root cause for the reported NC and inform CEO /
4.14 Auditor MR/13
auditee, whenever needed
Close the NC after finding the root cause and take corrective
4.15 action well within the given time period wherever needed Auditee MR/13
inform MR
Verify the corrective actions before closure of NCs and report
4.16 Auditor MR/13
to top management
Review pending status of NCs and report during MRM for Auditee
4.17 MR/14
action and ensure timely closure of the same MR
Management Review Meeting (MRM)
Ensure MRM is conducted once audit is completed (i.e.) in
4.18 CEO MR/14
every 3 months once
Also conduct MRM on need base apart from above step 4.18 CEO
4.19 MR/14
and maintain records of meeting MR
Ensure MRM has following inputs
- Status of action from previous meeting
- Changes in external and internal issues
- Adequacy of resources
- Effectiveness of action taken to address risk and opportunities
- Opportunities for improvement
Also include performance and effectiveness of QMS as given
below CEO
4.20 MR/14
- Customer satisfaction and feedback from relevant interested MR
parties
- Quality objectives
- Process performance and conformity of products and services
- Nonconformities and CA
- Monitoring and measuring results
- Audit results
- Performance of external providers
Ensure MRM outputs covers decisions and actions in following
points CEO
4.21 - Opportunities for improvement MR/14
MR
- Changes in QMS
- Resource needs

5. Quality Procedure Link All quality procedures

6. Documented Information 6.1 MR/08 Internal Auditors Qualification Record

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 Doc : QP/05
COMPANY PVT LTD Rev : 00
Date : 09.04.2019
PROCEDURE FOR INTERNAL AUDIT AND MRM Page : 3 of 3

6.2 MR/09 Master list of Approved Auditors

7. Monitoring & Measurement
6.3 MR/10 Audit Plan
6.4 MR/11 Audit Schedule
6.5 MR/12 Audit Check Sheet
6.6 MR/13 Non-conformance Report
6.7 MR/14 Management Review Meeting
6.8 OS/03 Master list of Outsourcing Suppliers
7.1 Audit as per planned arrangement
7.2 Auditor competence
7.3 Closure of NCs
7.4 MRM frequency
7.5 Deviation of internal audit plan
7.6 Repeated NCs
7.7 Entire MRM requirements

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