NGUYEN MAI ANH

Customer Service/ Business Development Executive

Thanh Xuan, Hanoi | +84-843-512-004 | manhmanhnguyen512@gmail.com

CAREER GOALS

Orientation in the areas of Customer Care, Partnership Relations and a roadmap for advancement to higher positions in the industry. Have diplomatic and
creative abilities, good design, suitable for jobs requiring flexibility and quick improvisation.

WORK EXPERIENCE

AIESEC in Vietnam
Sales and International Relations Manager | January 2024 - Present
Developing a strategy and plan for the team to address past challenges (improving conversion rates in stages, enhancing cohesion between
funnel stages).
Identifying key partners, conducting international relations analysis and review (including calls and meetings with vice presidents of
departments in different countries for insights and contexts).
Conducting market research and data analysis to delineate the target audience for the Marketing Team to penetrate, and identifying potential
Marketing Qualified Leads to convert into Sales Qualified Leads using scoring models and tools.
Utilizing historical data to monitor performance and establish team goals aligned with functional goals, with a focus on the most critical
objective (contracts signed) that consistently contributes the most to organizational revenue.

Sales and International Relations Executive | July 2023 - January 2024

Collaborated with international AIESEC entities in various countries for the 6-week International Volunteer Program (Global Volunteer, with
113,000+ likes and 116,000+ followers).
Conducted market and country research to ensure optimal participant experience and understanding (consulted with over 200 individuals,
partnered with over 8 countries and 15 local committees, successfully signed contracts with 7 individuals within 3 months).
Provided guidance on appropriate volunteer opportunities for participants; Ensured smooth processes for registration, interviews, visas, and
insurance.

Promotion and Delegation Executive | May 2023 - July 2023

Promotion and Customer Care Organizing Committee at Youth Discovery Summer Camp 2023 (56 Campers, 8 Media Ambassadors, 19 Media
Collaborators).
Responsible for taking care of delegates, communicating, providing guidance to delegates, speakers, and sponsors (customer satisfaction
score: 9.0).

External Relations Department-Students Association-NEU - National Economics University

Deputy Head of Communications for the internal program "17th Board Birthday", in charge of approving ideas, editing content, and creating design
ideas.
Participate in making sponsorship documents, press releases, and inviting sponsors for programs of the Association, Union, and School.

Joint Branch of the Faculty of Business Administration - National Economics University

Communications and External Relations | December 2022 - November 2023
Develop creative ideas, create event content and design formats for both large events and small club gatherings.
Anticipate financial needs and conduct site surveys to select suitable locations.
Proactively monitor and direct events, strategically allocate roles and responsibilities among team members.

EDUCATION

2022 - 2026 | National Economics University

3rd year Business Administration - Faculty of Business Administration

PERSONAL ACHIEVEMENTS

2 School-Level Scientific Research Encouragement Awards in 2021 and 2022.

Class President of the Business Administration Class of the Faculty of Business Administration, National Economics University
Own a personal Blog about Children's Mental Health on the Instagram platform in English.

SKILLS/CERTIFICATIONS:

IELTS Certificate Score: 7.5

MOS PowerPoint Certification: Perfect score of 1000/1000
Strong leadership and teamwork abilities with several years of leadership experience
Quick adaptability and learning capability, with strong research skills
Proficient in print design, operational thinking, and good management skills