Handling

Guest or
Customer
Diversities
BY: Instr Colleen Sioson
As tourism
professionals,
handling our guests or customers is the most important responsibility we perform day in and day out Our customers or
guests are, first and foremost, the people who are paying our respective companies for a service, be it an airline ticket, a
hotel room, a limousine ride, a buffet lunch, or a These customers or guests are as diverse as there are stars in the heavens.

No one customers or guest is like the other. We must live with this reality in our professional lives. There is nothing wrong
with having to deal with multitudes of different personalities daily in the first place.

As a matter of fact, tourism professionals are among the most blessed workers i the world for this unique situation.
Therefore, we should be grateful that we exist in a multicultural diverse environment every minute of our working day.
It is a blessing, not a curse.