Unit 1.

DEPARTMENT AND COMPANY BACKGROUND

1.1. Vocabulary
1.1.1. Departments
 Accounting and Finance Department /əˈkaʊntɪŋ ənd ˈfaɪnæns dɪˈpɑːtmənt/
 Administration Department /ədˌmɪnɪˈstreɪʃn dɪˈpɑːtmənt/
 Branch /brɑːntʃ/
 Customer Service Department /ˌkʌstəmə ˈsɜːvɪs dɪˈpɑːtmənt/
 Division /dɪˈvɪʒn/
 Head office /hed ˈɒfɪs/
 Headquarters /hedˈkwɔːtəz/
 Human Resources Department /ˌhjuːmən rɪˈsɔːsɪz dɪˈpɑːtmənt/
 Information Technology Department /ˌɪnfəˌmeɪʃn tekˈnɒlədʒi dɪˈpɑːtmənt /
 Marketing Department /ˈmɑːkɪtɪŋ dɪˈpɑːtmənt/
 Meeting room /ˈmiːtɪŋ ruːm/
 Sales Department /seɪlz dɪˈpɑːtmənt/
 Studio /ˈstjuːdiəʊ/
 Subsidiary /səbˈsɪdiəri/
1.1.2. Positions
 Board of Directors /bɔːd əv dɪˈrektə(r)z/
 Board of Management /bɔːd əv ˈmænɪdʒmənt/
 Chairman /ˈtʃeəmən/
 Chief Executive Officer / tʃiːf ɪɡˈzekjətɪv ˈɒfɪsə(r)/
 Chief Finance Officer /tʃiːf ˈfaɪnæns ˈɒfɪsə(r)/
 Chief Human Resources Officer /tʃiːf ˌhjuːmən rɪˈsɔːsɪz ɒfɪsə(r)/
 Client /ˈklaɪənt/
 Director General /dəˌrektə ˈdʒenrəl/
 Employee /ɪmˈplɔɪiː/
 Employer /ɪmˈplɔɪə(r)/
1.1.3. Verbs and phrases
 Advertise /ˈædvətaɪz/
 Employ /ɪmˈplɔɪ/
 Establish /ɪˈstæb.lɪʃ/
 Found /faʊnd/
 Locate /ləʊˈkeɪt/
 Manage /ˈmænɪdʒ/
 Manufacture / manjʊˈfaktʃə/

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  Produce /prəˈdjuːs/
 Provide/offer /prəˈvaɪd/ /ˈɒfə(r)/
 Recruit /rɪˈkruːt/
 Review applications /rɪˈvjuː ˌæplɪˈkeɪʃnz/
 Run a business /rʌn ə ˈbɪznəs/
 Run a company /rʌn ə ˈkʌmpəni/
 Sell /sel/
 Specialize in /ˈspeʃəlaɪz ɪn/
 To be in charge of /tə bi ˈɪntʃɑːdʒ əv/
 To be responsible for /tə bi rɪˈspɒnsəbl fə(r)/
1.1.4. Office supplies
 Digital camera /ˈdɪdʒɪtl ˈkæmərə/
 Ethernet cable /ˈiːθənet ˈkeɪbl/
 Fax machine /fæks məˈʃiːn/
 Graphics tablet /ˈɡræfɪks tæblət/
 Ink cartridge /ɪŋk ˈkɑːtrɪdʒ/
 Light pen /ˈlaɪt pen/
 Microphone /ˈmaɪkrəfəʊn/
 Notebook /ˈnəʊtbʊk/
 Photocopier /ˈfəʊtəʊkɒpiə(r)/
 Printer /ˈprɪntə(r)/
 Scanner /ˈskænə(r)/
 Security camera /sɪˈkjʊərəti ˈkæmərə/
 Speaker /ˈspiːkə(r)/
 Shredder /ˈʃredə(r)/
 Stylus /ˈstaɪləs/
 Tablet /ˈtæblət/
 Ultrabook /ˈʌltrə bʊk/
 USB (universal serial bus) /ˌjuː es ˈbiː/ (/ˌjuːnɪˈvɜːsl ˈsɪəriəl bʌs/)
 Water cooler /ˈwɔːtə kuːlə(r)/
 Wifi router /ˈwaɪ faɪ ˈruːtə(r)
1.2. Grammar
1.2.1. Structures to ask about company background
Questions and answers Examples
Q1: What does your company Q1: What does your company
1 specialize in? specialize in?

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 Questions and answers Examples
A1: It produces/ manufactures/ A1: It produces accessories for mobile
specializes in/ sells……… phones and laptops.
A2: It provides/ offers……… A2: It provides smart phones and
laptop accessories.
Q1: Where is the head office? Q1: Where is the head office?
A1: It is in……… A1: It is in Paris, France.
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Q2: Where is the headquarters located? Q2: Where is the headquarters located?
A2: It is located in ……… A2: It is located in Ha Noi, Vietnam.
Q: When was the company Q: When was the company
founded/established? established?
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A: It was founded/established A: It was established in 1967.
in………(year)
Q: How many offices/ branches/ Q: How many subsidiaries does the
subsidiaries does the company have? company have?
4 A: It has…….. A: It has over 60 subsidiaries.
offices/branches/subsidiaries in………
(country, place).
Q: How many employees does the Q: How many employees does FPT
company have? software company have?
A: It has………employees in……… A: The company has about 23,000
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employees working in Vietnam, Japan,
US, Germany, Australia, Korea, China
and so on.
Q: What was its turnover/revenue/sales? Q: What was its revenue?
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A: Its turnover/revenue/sales was……… A: Its revenue was US$2 billion.
Activity: Work in pairs. Ask and answer questions about these
companies/cooperations.
Name: FPT
Specialize in: Software export, system
integrity, software development, IT services
Headquarter: Ha Noi
Founded: 1988
Number of branches
Number of employees: 29.000

1.2.2. Structures to ask about job

A: What do you do in your job?
B: I’m responsible for developing, coordinating and implementing corporate
communication programs to create and maintain a good image of the company.
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A: Do you work in the Corporate Affairs Department?
B: Yes, I do.
Or
A: What is your duty in your job?
B: My duty is ensuring employees’ safety, health and rights at work.
A: Are you an employer?
B: Yes, I am.
Activity 1: Look at the pictures and describe some people’s positions in a company
and their duties.
E.g. He is Satya Nadella. He is the CEO of Microsoft. His duty is running Microsoft.

Mr Truong Gia Binh – Chairman of Mark Zukerberg – Founder and CEO of

FPT software Meta

Bill Gate – President of Microsoft Timothy Donald Cook-CEO of Apple Inc.

Activity 2: Make a conversation to ask and complete the information about Luca Maestri.
Card 1:

Full-name (1) ………………………………………………..

Date of birth October 14th, 1963

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Place of birth (3) ………………………………………………..
Educational background - Bachelor of Economics from LUISS University in Rome
- Master of Science in management from Boston University
Position (5) ………………………………………………..
Duties Oversee: accounting, business support, financial
planning and analysis... at Apple
Marriage (7) ………………………………………………..
Number of children Two (Max Maestri, Chiara Maestri)

Card 2:

Full-name Luca Maestri

Date of birth (2) ………………………………………………..
Place of birth Rome, Italy
Educational background (4) ………………………………………………..
Position Senior Vice president, Chief Finance Officer at Apple
Duties (6) ………………………………………………..
Marriage Katrina Maestri
Number of children (8) ………………………………………………..
1.2.3. Structures for describing functions and applications
Structures Examples
To be used for + V-ing/N This USB is used for storing data.
To be used to + V-infinitive That device is used to print document.
To be useful for + V-ing/N It is used for accessing to the internet.
It is useful for our office.
For + V-ing/N This device is for cooling and supplying water.
Relative pronoun + to be + used Light pen is a device which/that is used to write
to + V-infinitive directly onto the screen.
Activity 1: Match office supplies (1-10) with their definitions (a-j).
Office supplies Definitions
a. A device that sends and receives documents in electronic form
1. Keyboard
along a phone line.
2. Photocopier b. An equipment that you speak into to make your voice louder.

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 Office supplies Definitions
c. A tool or machine that is used for cutting or destroying paper
3. Shredder
into very small pieces.
4. Fax machine d. A machine that makes copies of document.
5. Water cooler e. A machine for cooling and providing drinking water.
f. A machine that is connected to a computer and prints onto paper
6. Microphone
using ink.
7. Wifi router g. A device that enters information into a computer.
8. Security camera h. A system for connecting computers to the internet without using wires.
i. A video camera that records people’s activities in order to detect
9. Printer
and prevent crime.
j. A cable used on wired networks that connects devices together
10. Ethernet cable
within a local area network, like PCs or routers.
Activity 2: Making sentences describing functions and applications for the devices above.
E.g. A keyboard is used to enter information into a computer.
1.3. Reading
IT Department Restructuring
DataPro Inc. is growing, and so our workload is increasing. But our IT
department is not dealing with this increase effectively. So I am dividing the IT
department into three sections: Quality assurance, data processing and information
security. The responsibilities of each section are:
Quality Assurance
Testing hardware
Providing technical support
Data processing
Writing code
Organizing data
Information security
Encoding online data transfers Updating security software
These changes are not simple or easy. But smaller groups deal with tasks more
efficiently than larger ones. See your supervisors for your new section assignment.
Activity 1: Read the statement from the DataPro Inc. CEO. Then, mark the
following statements as true (T) or false (F).
1. The IT Department is increasing.
2. Data Processing employees now encode data.
3. Supervisors know the employees’ new assignments.
Activity 2: Match the words (1-10) with the definitions (A-J).
1. Software A. Putting secret information into code
2. Code B. The physical parts of a computer

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 3. Hardware C. Connected to the Internet
4. Data processing D. Numbers entered/held in a computer
5. Information security E. Checking products for problems
6. Online F. The act of using information
7. Technical support G. Programs/instructions added to computers
8. Data H. Helping people use/understand technology
9. Quality assurance I. Program language
10. Encoding J. The act of protecting information
Activity 3: Fill in the blanks with the correct words from the word below.
quality assurance encoding
1. Enter the ………………into the computer.
2. The company uses ……………………..to protect information.
3. ……………….finds and fixes problems in new products.
1.4. Listening
Activity 1: Listen to a conversation between a DataPro Inc. employee and her
supervisor. Choose the correct answers.
1. What is the dialogue mainly about?
A. asking for a raise
B. requesting a transfer
C. assuring product quality
D. improving hardware
2. What can you infer about the employee?
A. She does not like her new section.
B. She has experience with hardware,
C. She does not understand the changes,
D. She creates valuable software.
Activity 2: Listen again and complete the conversation.
Employee: Excuse me, Mr. Hopkins? I have a question about the (1) ………….
Hopkins: Please, come in. What’s your question?
Employee: Well, I’m now in the (2) …………………section.
Hopkins: Yes. You have a great understanding of hardware.
Employee: Thanks, but I have more experience with (3)………………..
Hopkins: I see. You want a (4)………………., then?
Employee: Exactly. I feel that I’m more valuable there.
Hopkins: Let me (5)…………………..

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 REVIEW FOR UNIT 1
Exercise 1: Give a brief introduction about an IT company you like basing on the
suggested questions:
1. What is the name of the company?
2. When was it founded?
3. Who is its chairman?
4. Where is it located?
5. How many branches does it have?
6. How many employees does it have?
7. What does it specialize in?
8. Do you want to work for that company after graduation? Why?
Exercise 2: Making conversations for these pictures.

Mrs. Alison Dew - Chief Marketing Mr. Hung - Employee at Samsung

officer of Dell company company

Mr. Tao Duc Thang - General director of Mr. Trac Hien Hong - General director
Vietel Group of Foxconn group