Phụ Lụ c

I. Vocabulary........................................................................................................................................................1
1. English vocabulary about types of businesses – Từ vựng Tiếng Anh về các loại hình doanh nghiệp............1
2. English vocabulary about working position and department – Từ vựng Tiếng Anh về vị trí và bộ phận làm
việc 1
3. English vocabulary used when negotiating with partners - Từ vựng Tiếng Anh sử dụng khi đàm phán với
đối tác................................................................................................................................................................... 3
4. English vocabulary about economic activities - Từ vựng Tiếng Anh về hoạt động kinh tế............................4
5. English vocabulary on business administration topics - Từ vựng tiếng Anh chủ đề quản trị kinh doanh.....5
6. Business English vocabulary about the laws of supply and demand - Từ vựng tiếng Anh thương mại về
quy luật cung cầu.................................................................................................................................................6
7. Business English vocabulary about sales – Marketing - Từ vựng tiếng Anh thương mại về bán hàng –
Marketing.............................................................................................................................................................8
8. Business English vocabulary about finance - Từ vựng tiếng Anh thương mại về tài chính...........................9
9. English vocabulary when talking about business failure - Từ vựng tiếng Anh khi nói về thất bại trong kinh
doanh.................................................................................................................................................................10
10. Abbreviated English terms in business - Các thuật ngữ tiếng Anh viết tắt trong kinh doanh.................11
II. English for Business Studies............................................................................................................................12
1. Management..............................................................................................................................................12
2. Work and motivation..................................................................................................................................14
3. Company structure.....................................................................................................................................18
4. Managing across cultures...........................................................................................................................22
 I. Vocabulary
1. English vocabulary about types of businesses – Từ vự ng Tiếng Anh về cá c loạ i
hình doanh nghiệp

- Company /ˈkʌmpəni/: Công ty

- Enterprise /ˈentəpraɪz/: Tổ chức kinh doanh, xí nghiệp, hãng
- Corporation /ˌkɔːpəˈreɪʃn/: Tập đoàn
- Holding company /ˈhəʊldɪŋ ˈkʌmpəni/: Công ty mẹ
- Subsidiary /səbˈsɪdiəri. /: Công ty con
- Affiliate /əˈfɪlieɪt/: Công ty liên kết
- Limited company (Ltd) /ˌlɪmɪtɪd ˈkʌmpəni/: Công ty trách nhiệm hữu hạn/ CTTNHH
- Joint stock company (JSC) /ˌdʒɔɪnt ˈstɒk kʌmpəni/: Công ty cổ phần/CTCP
- State-owned enterprise /steɪt əʊn ˈentəpraɪz/: Công ty của nhà nước
- Private company /ˈpraɪvət ˈkʌmpəni/: Công ty cá nhân, tư nhân
- Partnership /ˈpɑːtnəʃɪp/: Công ty hợp doanh
- Joint venture company /ˌdʒɔɪnt ˈventʃə(r)/: Công ty liên doanh

2. English vocabulary about working position and department – Từ vự ng Tiếng

Anh về vị trí và bộ phậ n là m việc

- Director /dəˈrektə(r)/: Giám đốc

- Deputy/Vice director /ˈdepjuti /vaɪs dəˈrektə(r)/: Phó giám đốc
- General director /ˈdʒenrəl dəˈrektə(r)/: Tổng giám đốc
- Chief Executive Officer (CEO) /ˌtʃiːf ɪɡˌzekjətɪv ˈɒfɪsə(r)/: Giám đốc điều hành
- Chief Financial Officer (CFO) /ˌtʃiːf faɪˌnænʃl ˈɒfɪsə(r)/: Giám đốc tài chính
- Supervisor /ˈsuːpəvaɪzə(r)/: Người giám sát
- Clerk/ secretary /klɑːk/ ˈsekrətri/: Thư ký
- Representative /ˌreprɪˈzentətɪv/: Người đại diện
- Employee /ɪmˈplɔɪiː/: Nhân viên/người lao động

English for Business Studies 1|Page

 - Employer /ɪmˈplɔɪə(r)/: Người sử dụng lao động
- Trainee /ˌtreɪˈniː/: Người được đào tạo
- Trainer /ˈtreɪnə(r)/: Người đào tạo
- Chief Information Officer (CIO) /ˌtʃiːf ˌɪnfəˈmeɪʃn ˈɒfɪsə(r)/: Giám đốc bộ phận thông tin
- Manager /ˈmænɪdʒə(r)/: Quản lý
- The Board of Directors /ðə bɔːd əv dəˈrektə(r)/: Là nhóm người đứng đầu doanh nghiệp (Hội
đồng quản trị)
- Founder /ˈfaʊndə(r)/: Người sáng lập
- Head of department /hed əv dɪˈpɑːtmənt/: Vị trí trưởng phòng
- Deputy of department /ˈdepjuti əv dɪˈpɑːtmənt/: Phó trưởng phòng
- Marketing Department / ‘ma:kitiη dɪˈpɑːrt.mənt/: Phòng tiếp thị - Marketing
- Sales Department /seil dɪˈpɑːrt.mənt/: Phòng Kinh doanh
- Public Relations Department /ˌpʌb.lɪk rɪˈleɪ.ʃənz dɪˈpɑːrt.mənt/: Phòng Quan hệ công chúng
- Administration Department /ədˌmɪn.əˈstreɪ.ʃən dɪˈpɑːrt.mənt/: Phòng Hành chính
- Human Resource Department / ‘hju:mən ri’sɔ:s dɪˈpɑːrt.mənt/: Phòng Nhân sự
- Training Department / ‘treiniη dɪˈpɑːrt.mənt/: Phòng Đào tạo
- Accounting Department /ə’kauntiη dɪˈpɑːrt.mənt/: Phòng Kế toán
- Treasury Department / ‘treʒəri dɪˈpɑːrt.mənt/: Phòng Ngân quỹ
- International Relations Department /,intə’næ∫ənl rɪ.ˈleɪ.ʃən dɪˈpɑːrt.mənt/: Phòng ban bộ phận
quan hệ quốc tế
- Local Payment Department /ˈloʊ.kəl ˈpeɪ.mənt dɪˈpɑːrt.mənt/: Phòng Thanh toán nội địa
- International Payment Department /, intə’næ∫ənl ˈpeɪ.mənt dɪˈpɑːrt.mənt/: Phòng Thanh
toán nước ngoài
- Information Technology Department /, infə’mei∫n tek’nɔlədʒi dɪˈpɑːrt.mənt/: Phòng Công nghệ
và thông tin
- Customer Service Department / ‘kʌstəmə ‘sə:vis dɪˈpɑːrt.mənt/: Phòng Chăm sóc khách hàng
- Audit Department /‘ɔ:dit dɪˈpɑːrt.mənt/: Phòng Kiểm toán
- Product Development Department /‘prɔdəkt di’veləpmənt dɪˈpɑːrt.mənt/: Phòng Nghiên cứu
và phát triển sản phẩm

English for Business Studies 2|Page

 3. English vocabulary used when negotiating with partners - Từ vự ng Tiếng Anh
sử dụ ng khi đà m phá n vớ i đố i tá c

- Brand /brænd/: Nhãn hàng hoặc thương hiệu

- Negotiation /nɪˌgəʊʃɪˈeɪʃən/: Đàm phán hoặc thương lượng
- Discount /ˈdɪskaʊnt/: Giảm giá, chiết khấu
- Reduction /rɪˈdʌkʃən/: Khi nói về việc giảm giá
- Benefit /ˈbɛnɪfɪt/: Lợi ích
- Refuse /ˌriːˈfjuːz/: Từ chối hay bác bỏ
- Account holder /əˈkaʊnt ˈhəʊldə/: Chủ nhân của tài khoản
- Bankrupt bust /ˈbæŋkrʌpt bʌst/: Vỡ nợ, phá sản
- Brand /brænd/: Thương hiệu
- Compensate /ˈkɒmpɛnseɪt/: Bồi thường tổn thất
- Concession /kənˈsɛʃən/: Nhượng bộ
- Conspiracy /kənˈspɪrəsi/: Mưu kế, âm mưu
- Favorable offer /ˈfeɪvərəbl ˈɒfə/: Giá hời, ưu đãi
- Claim /kleɪm/: Khiếu nại bồi thường
- Grand sale /grænd seɪl/: Giảm giá mạnh, đại hạ giá
- Counter proposal /ˈkaʊntə prəˈpəʊzəl/: Lời ngỏ đề nghị
- Indecisive /ˌɪndɪˈsaɪsɪv/: Không chắc chắn, lưỡng lự
- Proposal /prəˈpəʊzəl/: Đề xuất
- Tax /tæks/: Thuế
- Stock /stɒk/: Vốn
- Settle /ˈsɛtl/: Thanh toán
- Conversion /kənˈvɜːʃən/: Chuyển đổi tiền/chứng khoán
- Charge card /ʧɑːʤ kɑːd/: Thẻ thanh toán
- Commission /kəˈmɪʃən/: Tiền hoa hồng
- Discount /ˈdɪskaʊnt/: Chiết khấu
- Deposit /dɪˈpɒzɪt/: Nộp tiền

English for Business Studies 3|Page

 - Debt /dɛt/: Khoản nợ
- Establish /ɪsˈtæblɪʃ/: Thành lập
- Earnest money ˈ/ɜːnɪst ˈmʌni/: Tiền đặt cọc
- Fund /fʌnd/: Quỹ
- Foreign currency /ˈfɒrɪn ˈkʌrənsi/: Ngoại tệ
- Withdraw /wɪðˈdrɔː/: Rút tiền
- Transfer /trænsˈfɜː/: Chuyển khoản
- Turnover /ˈtɜːnˌəʊvə/: Doanh số, doanh thu
- Earnest money /ˈɜːnɪst ˈmʌni/: Tiền đặt cọc
- Bankrupt bust /ˈbæŋkrʌpt bʌst/: Vỡ nợ, phá sản
- Merge /mɜːʤ/: Sát nhập
- Reduction /rɪˈdʌkʃən/: Sự giảm giá
- Refuse /ˌriːˈfjuːz/: Bác bỏ
- Subsidized /ˈsʌbsɪdaɪz/: Phụ cấp

4. English vocabulary about economic activities - Từ vự ng Tiếng Anh về hoạ t

độ ng kinh tế

- Average annual growth /ˈævərɪʤ ˈænjʊəl grəʊθ/: Bình quân tốc độ tăng trưởng hàng năm
- Capital accumulation /ˈkæpɪtl əˌkjuːmjʊˈleɪʃ(ə)n/: Sự tích lũy tư bản
- Distribution of income /ˌdɪstrɪˈbjuːʃən ɒv ˈɪnkʌm/: Sự phân phối của thu nhập
- Economic blockade /ˌiːkəˈnɒmɪk blɒˈkeɪd/: Bao vây kinh tế
- Effective demand /ɪˈfɛktɪv dɪˈmɑːnd/: Nhu cầu hữu hiệu
- Gross National Product (GNP) /grəʊs ˈnæʃənl ˈprɒdʌkt/: Tổng sản phẩm quốc dân
- Home/ Foreign market /həʊm/ /’fɒrən ‘mɑːkit/: Thị trường trong nước/ ngoài nước
- International economic aid /,intə’næ∫nəl ,iːkə’nɒmik eid/: Viện trợ kinh tế quốc tế
- Transnational corporations /tranzˈnaSH(ə)n(ə)l ,kɔːpə’rei∫n/: Các công ty siêu quốc gia
- Real national income /riəl ‘næ∫nəl ‘iŋkʌm/: Thu nhập quốc dân thực tế
- National economy /’næ∫nəl i’kɒnəmi/: Kinh tế quốc dân
- Per capita income /pə[r] ˈkæp.ɪ.tə ‘iŋkʌm/: Thu nhập bình quân đầu người

English for Business Studies 4|Page

 - National firms /’næ∫nəl ‘fɜːm/: Các công ty quốc gia
- Supply and demand /sə’plai ænd di’mɑːnd/: Cung và cầu
- Potential demand /pə’ten∫l di’mɑːnd/: Nhu cầu tiềm tàng
- Effective demand /i’fektiv di’mɑːnd/: Nhu cầu hữu hiệu

5. English vocabulary on business administration topics - Từ vự ng tiếng Anh chủ

đề quả n trị kinh doanh

- Business /ˈbɪznɪs/: Kinh doanh

- Bargain /ˈbɑːgɪn/: Mặc cả
- Bankrupt bust /ˈbæŋkrʌpt bʌst/: Phá sản
- Customer /ˈkʌstəmə/: Khách hàng
- Cooperation /kəʊˌɒpəˈreɪʃən/: Hợp tác
- Conflict resolution /ˈkɒnflɪkt ˌrɛzəˈluːʃən/: Đàm phán
- Business /ˈbɪznəs/: Kinh doanh
- Customer /ˈkʌstəmə(r)/: Khách hàng
- Sale /seɪl/: Bán hàng
- Economic cooperation /ˌiːkəˈnɒmɪk kəʊˌɒpəˈreɪʃən/: Hợp tác kinh doanh
- Foreign currency /ˈfɒrɪn ˈkʌrənsi/: Ngoại tệ
- Indecisive /ˌɪndɪˈsaɪsɪv/: Không quyết đoán
- Interest rate /ˈɪntrɪst reɪt/: Lãi suất
- Launch /lɔːnʧ/: Đưa ra sản phẩm
- Transaction /trænˈzækʃn/: Giao dịch
- Conflict resolution /ˈkɒnflɪkt ˌrezəˈluːʃn/: Đàm phán
- Statement /ˈsteɪtmənt/: Sao kê tài khoản
- Transaction /trænˈzækʃən/: Giao dịch
- Transfer /ˈtrænsfə/: Chuyển khoản
- Turnover /ˈtɜːnˌəʊvə/: Doanh số
- Tax /tæks/: Thuế
- Withdraw /wɪðˈdrɔː/: Rút tiền

English for Business Studies 5|Page

 6. Business English vocabulary about the laws of supply and demand - Từ vự ng
tiếng Anh thương mạ i về quy luậ t cung cầ u

- Adjust /əˈʤʌst/: Điều chỉnh

- Afford /əˈfɔːd/: Có khả năng chi trả
- Air consignment note= Airway bill /eə kənˈsaɪnmənt nəʊt= ˈeəweɪ bɪl/: Vận đơn hàng không
- Back up /bæk ʌp/: Ủng hộ
- Be regarded as /biː rɪˈgɑːdɪd æz/: Được coi như là
- Bill of Lading /bɪl ɒv ˈleɪdɪŋ/: Vận đơn hàng biển
- Bleep /bliːp/: Tiếng bíp
- Back up /bæk ʌp/: Ủng hộ
- Calendar month /ˈkælɪndə mʌnθ/: Tháng theo lịch
- Cause /kɔːz/: Gây ra
- Co/company /kəʊ/ˈkʌmpəni/: Công ty
- Combined transport document /kəmˈbaɪnd ˈtrænspɔːt ˈdɒkjʊmənt/: Vận đơn liên hiệp
- Compare /kəmˈpeə/: So sánh với
- Consignment note /kənˈsaɪnmənt nəʊt /: Vận đơn, phiếu gửi kèm theo hàng hóa ghi rõ
- Consumer /kənˈsjuːmə/: Người tiêu dùng
- Currently /ˈkʌrəntli/: Hiện hành
- Deteriorate /dɪˈtɪərɪəreɪt/: Bị hỏng
- Doubt /daʊt/: Nghi ngờ, không tin
- Elastic /ɪˈlæstɪk/: Co dãn
- Encourage /ɪnˈkʌrɪʤ/: Khuyến khích
- Equal /ˈiːkwəl/: Cân bằng
- Existence /ɪgˈzɪstəns/: Sự tồn tại
- Elastic /ɪˈlæstɪk/: Co giãn
- Encourage /ɪnˈkʌrɪʤ/: Khuyến khích
- Equal /ˈiːkwəl/: Cân bằng
- Existence /ɪgˈzɪstəns/: Sự tồn tại

English for Business Studies 6|Page

 - Extract /ˈɛkstrækt/: Chiết xuất
- Fairly /ˈfeəli/: Khá
- Foodstuff /ˈfuːdˌstʌf/: Lương thực, thực phẩm
- Glut /glʌt/: Dư thừa
- Household – goods /ˈhaʊshəʊld – gʊdz/: Hàng hóa gia dụng
- Imply /ɪmˈplaɪ/: Ngụ ý, hàm ý
- In response to /ɪn rɪsˈpɒns tu:/: Tương ứng với, phù hợp với
- Increase /ˈɪnkriːs/: Tăng lên
- Inelastic /ˌɪnɪˈlæstɪk/: Không co dãn
- Intend /ɪnˈtɛnd/: Dự định, có ý định
- Internal line /ɪnˈtɜːnl laɪn/: Đường dây nội bộ
- Invoice /ˈɪnvɔɪs/: Hóa đơn (danh mục hàng hóa và giá cả)
- Locally /ˈləʊkəli/: Trong nước
- Make sense /meɪk sɛns/: Có ý nghĩa, hợp lý
- Memo (memorandum) /ˈmiːməʊ/: Bản ghi nhớ
- Mine /maɪn/: Mỏ
- Overproduction /ˌəʊvəprəˈdʌkʃən/: Sản xuất quá nhiều
- Parallel /ˈpærəlɛl/: Song song
- Percentage /pəˈsɛntɪʤ /: Tỷ lệ phần trăm
- Perishable /ˈpɛrɪʃəbl/: Dễ hỏng
- Plc/public limited company /ˈpʌblɪk ˈlɪmɪtɪd ˈkʌmpəni/: Công ty hữu hạn cổ phần công khai
- Priority /praɪˈɒrɪti/: Sự ưu tiên
- Pro-forma invoice /proˈfɔrma ˈɪnvɔɪs/: Bản hóa đơn hòa giá
- Qty Ltd / Proprietary Limited /prəˈpraɪətəri ˈlɪmɪtɪd/: Công ty trách nhiệm hữu hạn
- Reflect /rɪˈflɛkt/: Phản ánh
- Report /rɪˈpɔːt/: Báo cáo
- Sharply /ˈʃɑːpli/: Nói rõ, khẳng định
- Statement /ˈsteɪtmənt/: Lời tuyên bố
- Steeply /stiːpli/: Rất nhanh

English for Business Studies 7|Page

 - Suit /sjuːt/: Phù hợp
- Taken literally /ˈteɪkən ˈlɪtərəli/: Nghĩa đen
- Tend /tɛnd/: Có xu hướng
- Throughout /θru(ː)ˈaʊt/: Trong phạm vi, khắp
- Willingness /ˈwɪlɪŋnɪs/: Sự bằng lòng, vui lòng

7. Business English vocabulary about sales – Marketing - Từ vự ng tiếng Anh

thương mạ i về bá n hà ng – Marketing

- Attract/ get/ retain/ help customers/ clients /əˈtrækt / gɛt / rɪˈteɪn/ hɛlp ˈkʌstəməz / ˈklaɪənts
/: Thu hút/ có được/ giữ/ giúp khách mua hàng/ khách hàng
- Break into/ enter/ capture/dominate the market / breɪk ˈɪntuː / ˈɛntə / ˈkæpʧə / ˈdɒmɪneɪt ðə
ˈmɑːkɪt /: Thành công trên/ tham gia/ nắm lấy/ thống trị thị trường
- Beat/ keep ahead of/ out-think/ outperform the competition /biːt / kiːp əˈhɛd ɒv / aʊt-θɪŋk /
ˌaʊtpəˈfɔːm ðə ˌkɒmpɪˈtɪʃən /: Chiến thắng/ dẫn trước/ nhìn xa hơn/ làm tốt hơn đối thủ
- Create/ generate demand for your product / kri(ː)ˈeɪt / ˈʤɛnəreɪt dɪˈmɑːnd fɔː jɔː ˈprɒdʌkt /:
Tạo ra/sinh ra nhu cầu cho sản phẩm
- Develop/ launch/ promote a product/ website / dɪˈvɛləp / lɔːnʧ / prəˈməʊt ə ˈprɒdʌkt / ˈwɛb
ˌsaɪt /: Phát triển/ ra mắt/ quảng cáo một sản phẩm/ trang web
- Drive/ generate/ boost/ increase demand/ sales / draɪv / ˈʤɛnəreɪt / buːst / ˈɪnkriːs dɪˈmɑːnd /
seɪlz /: Thúc đẩy/ sinh ra/ đẩy mạnh/ tăng nhu cầu/ doanh số
- Meet/ reach/ exceed/ miss sales targets / miːt / riːʧ / ɪkˈsiːd / mɪs seɪlz ˈtɑːgɪts /: Đạt được/ đạt
mức/ vượt quá/ thiếu chỉ tiêu doanh thu
- Start/ launch an advertising/ a marketing campaign / stɑːt / lɔːnʧ ən ˈædvətaɪzɪŋ / ə ˈmɑːkɪtɪŋ
kæmˈpeɪn/: Khởi đầu/ ra mắt một chiến dịch quảng cáo/ tiếp thị

English for Business Studies 8|Page

 8. Business English vocabulary about finance - Từ vự ng tiếng Anh thương mạ i về
tà i chính

- Achieve/ maintain/ sustain growth/ profitability / əˈʧiːv / meɪnˈteɪn / səsˈteɪn grəʊθ/ ˌprɒfɪtə
ˈbɪlɪti /: Đạt được / giữ gìn / duy trì sự tăng trưởng / sự thuận lợi
- Announce/ impose/ make cuts/ cutbacks / əˈnaʊns / ɪmˈpəʊz / meɪk kʌts / ˈkʌtbæks /: Thông
báo / áp đặt / thực hiện cắt giảm / cắt giảm chi tiêu
- Attract/ encourage investment/ investors / əˈtrækt / ɪnˈkʌrɪʤ ɪnˈvɛstmənt / ɪnˈvɛstəz /: Thu
hút/ khuyến khích sự đầu tư/ nhà đầu tư
- Apply for/ raise/ secure/ arrange/ provide finance / əˈplaɪ fɔː / reɪz/ sɪˈkjʊə / əˈreɪnʤ / prə
ˈvaɪd faɪˈnæns /: Xin/ gây/ bảo vệ/ sắp xếp/ cung cấp tài chính
- (Be/come in) below/ over/ within budget / (biː/ kʌm ɪn) bɪˈləʊ / ˈəʊvə / wɪˈðɪn ˈbʌʤɪt /: (Ở/ có
kết quả) dưới/ quá/ nằm trong ngân sách
- Keep to/ balance/ cut/ reduce/ slash the budget /kiːp tuː / ˈbæləns / kʌt / rɪˈdjuːs / slæʃ ðə
ˈbʌʤɪt /: Bám sát/ cân bằng/ cắt/ giảm/ giảm bớt ngân sách
- Make/ secure/ win/ block a deal / meɪk / sɪˈkjʊə / wɪn / blɒk ə diː /: Tạo/ bảo vệ/ thắng được/
chặn một thỏa thuận
- Provide/ raise/ allocate capital/ funds / prəˈvaɪd / reɪz / ˈæləʊkeɪt ˈkæpɪtl / fʌndz /: Cung cấp/
gây/ phân bổ vốn/ quỹ
- Recover/ recoup costs/ losses/ an investment /rɪˈkʌvə / rɪˈkuːp kɒsts / ˈlɒsɪz / ən ɪnˈvɛstmənt /:
Khôi phục/ bù lại chi phí/ tổn thất/ vốn đầu tư
- Run/ operate a business/ company/ franchise / rʌn / ˈɒpəreɪt ə ˈbɪznɪs / ˈkʌmpəni / ˈfrænʧaɪz /:
Vận hành/ điều khiển một công ty/ hãng/ tập đoàn
- Set up/ establish/ start/ start up/ launch a business/ company /sɛt ʌp / ɪsˈtæblɪʃ / stɑːt / stɑːt
ʌp / lɔːnʧ ə ˈbɪznɪs / ˈkʌmpəni /: Thành lập/ sáng lập/ bắt đầu/ khởi động/ ra mắt một doanh
nghiệp/ công ty
- Boost/ maximize/ production/ productivity/ efficiency/ income/ revenue/ profit/ profitability
/ buːst / ˈmæksɪmaɪz / prəˈdʌkʃən / ˌprɒdʌkˈtɪvɪti / ɪˈfɪʃənsi / ˈɪnkʌm / ˈrɛvɪnjuː / ˈprɒfɪt / ˌprɒfɪtə

English for Business Studies 9|Page

 ˈbɪlɪti /: Đẩy mạnh/ tối đa hóa sản xuất/ năng suất/ hiệu quả/ thu nhập/ doanh thu/ lợi nhuận/
sự thuận lợi
- Boost/ increase investment/ spending/ sales/ turnover/ earnings/ exports/ trade / buːst /
ˈɪnkriːs ɪnˈvɛstmənt / ˈspɛndɪŋ / seɪlz / ˈtɜːnˌəʊvə / ˈɜːnɪŋz / ˈɛkspɔːts / treɪd /: Đẩy mạnh/ tăng
cường sự/ đầu tư/ chi tiêu/ doanh thu/ thu nhập/ hàng xuất khẩu/ mua bán
- Buy/ acquire/ own/ sell a company/ firm/ franchise / baɪ / əˈkwaɪə / əʊn / sɛl ə ˈkʌmpəni /
fɜːm / ˈfrænʧaɪz /: Mua/ thu được/ sở hữu/ bán một công ty/ hãng/ tập đoàn
- Cut/ reduce/ bring down/ lower/slash costs/price / kʌt / rɪˈdjuːs / brɪŋ daʊn / ˈləʊə/slæʃ kɒsts
/ praɪs /: Cắt/ giảm/ hạ/ giảm bớt/ cắt bớt chi trả/ giá cả
- Draw up/ set/ present/ agree/ approve a budget /drɔː ʌp / sɛt / ˈprɛznt / əˈgriː / əˈpruːv ə
ˈbʌʤɪt /: Soạn thảo/ đề ra/ trình bày/ tán thành/ chấp thuận một ngân sách
- Expand/ grow/ build the business / ɪksˈpænd / grəʊ / bɪld ðə ˈbɪznɪs /: Mở rộng/ phát triển/ xây
dựng việc kinh doanh
- Fund/ finance a campaign/ adventure/ an expansion/ spending/ a deficit / fʌnd / faɪˈnæns ə
kæmˈpeɪn / ədˈvɛnʧə / ən ɪksˈpænʃən / ˈspɛndɪŋ / ə ˈdɛfɪsɪt /: Tài trợ/ bỏ tiền cho một chiến
dịch/ dự án/ sự mở rộng/ chi tiêu/ thâm hụt
- Get/ obtain/ offer somebody/ grant somebody credit/ a loan / gɛt / əbˈteɪn / ˈɒfə ˈsʌmbədi /
grɑːnt ˈsʌmbədi ˈkrɛdɪt / ə ləʊn /: Có được/ lấy/ đề nghị ai/ tài trợ ai tín dụng/ tiền cho vay
- Generate income/ revenue/ profit/ funds/ business / ˈʤɛnəreɪt ˈɪnkʌm / ˈrɛvɪnjuː / ˈprɒfɪt /
fʌndz / ˈbɪznɪs /: Tạo ra thu nhập/ doanh thu/ lợi nhuận/ quỹ/ việc kinh doanh
- Head/ run a firm/ department/ team / hɛd / rʌn ə fɜːm / dɪˈpɑːtmənt / tiːm /: Chỉ đạo/ vận
hành một hãng/ bộ phận/ nhóm
- Increase/ expand production/ output/ sales / ˈɪnkriːs / ɪksˈpænd prəˈdʌkʃən / ˈaʊtpʊt / seɪlz /:
Tăng cường/ mở rộng sản xuất/ sản lượng/ doanh thu

9. English vocabulary when talking about business failure - Từ vự ng tiếng Anh

khi nó i về thấ t bạ i trong kinh doanh

- Accumulate/ accrue/ incur/ run up debts / əˈkjuːmjʊleɪt / əˈkruː / ɪnˈkɜː / rʌn ʌp dɛts /: Tích
lũy/ dồn lại/ gánh/ làm tăng nợ

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 - Face cuts/ a deficit/ redundancy/ bankruptcy / feɪs kʌts / ə ˈdɛfɪsɪt / rɪˈdʌndənsi / ˈbæŋkrəptsi
/: Nộp đơn/ bị/ tránh được/ thoát khỏi phá sản
- Launch/ make/ accept/ defeat a takeover bid / lɔːnʧ / meɪk / əkˈsɛpt / dɪˈfiːt ə ˈteɪkˌəʊvə bɪd /:
Đưa ra/ tạo/ chấp nhận/ đánh bại một đề nghị mua lại
- Liquidate/ wind up a company / ˈlɪkwɪdeɪt / wɪnd ʌp ə ˈkʌmpəni /: Đóng cửa và thanh lý/ kết
thúc một công ty
- Survive/ weather a recession/ downturn / səˈvaɪv / ˈwɛðər ə rɪˈsɛʃən / ˈdaʊntɜːn /: Sống sót/
vượt qua một tình trạng suy thoái/ sự suy sụp
- Suffer/ sustain enormous/ heavy/ serious losses / ˈsʌfə / səsˈteɪn ɪˈnɔːməs / ˈhɛvi / ˈsɪərɪəs
ˈlɒsɪz /: Trải qua/ chịu đựng tổn thất khổng lồ/ nặng/ trầm trọng
- Lose business /trade /customers /sales /revenue / luːz ˈbɪznɪs / treɪd / ˈkʌstəməz / seɪlz /
ˈrɛvɪnjuː /: Mất việc kinh doanh/ thương vụ/ khách hàng/ doanh số/ doanh thu
- Propose/ seek/ block/ oppose a merger / prəˈpəʊz / siːk/blɒk / əˈpəʊz ə ˈmɜːʤə /: Đề xuất/
tìm kiếm/ ngăn cản/ phản đối sự sát nhập

10. Abbreviated English terms in business - Cá c thuậ t ngữ tiếng Anh viết tắ t
trong kinh doanh

- B2B (business to business) /ˈbɪznəs/: Loại hình kinh doanh giữa các công ty
- B2C (business to consumer /ˈkʌstəmə(r)/: Loại hình kinh doanh giữa công ty và người dùng cuối
cùng
- EXP (export) /ˈekspɔːt/: Xuất khẩu
- R&D (Research and Development) /rɪˌsɜːtʃ ən dɪˈveləpmənt/: Nghiên cứu và phát triển
- BL (Bill of lading) ˌ/bɪl əv ˈleɪdɪŋ/: Vận đơn đường biển
- ROS (Return on Sales) /rɪˈtɜːn ɒn seɪl/: Tỷ suất sinh lợi trên doanh thu thuần
- ROI (Return on Investment) /rɪˈtɜːn ɒn ɪnˈvestmənt/: Tỷ suất hoàn vốn
- P&L (Profit and Loss) /ˌprɒfɪt ən ˈlɒs/: Lợi nhuận và thua lỗ
- IPO (Initial Public Offering) /ɪˌnɪʃl ˌpʌblɪk ˈɒfərɪŋ/: Chào bán chứng khoán lần đầu tiên ra công
chúng.
- LC (Letter of credit) /letər əv ˈkredɪt/: Thư tín dụng

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 - NDA (Non-disclosure Agreement) /nɒn dɪsˈkləʊʒə(r) əˈɡriːmənt/: Thỏa thuận không tiết lộ
thông tin
- SCM (Supply Chain Management) /səˈplaɪ tʃeɪn ˈmænɪdʒmənt/: Quản lý chuỗi cung ứng
- IR (interest rate) /ˈɪntrəst reɪt/: Lãi suất
- AWB (Airway Bill) /ˈeəweɪ bɪl/: Vận đơn hàng không

II. English for Business Studies

1. Management
Lead – in | Page 10 SB

 To what extent is effective management something you are born with, as opposed to a set of
skills that can be taught?
 Which business leaders do you admire for their managerial skills? What are these skills?
 Do managers have a good reputatuion in your country? Or are they made fun of in jokes,
cartoons, and television series? If so, why do you think this is?
 Which of the five famous managers below do you find the most interesting and impressive?

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Listening: What makes a good manager? | Page 11 SB

Discussion: What makes a good manager?

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 What do you think are the three most important characteristics of a good manger? Are there
any qualities or characteristics you would add to the ones mentioned by the MBA students?

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Reading: What is management? | Page 12 SB

Writing: Write a brief summary of each the five tasks listed by Drucker.

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Vocabulary | Page 13 SB

Case study: Selecting a Chief Operating Officer | Page 13, 14 SB

Writing | Page 14 SB

Imagine you work for a recruitment agency or a headhunting firm. Write an email of 50 – 100 words to
your boss recommending your choice of candidates for the positions above and outlining the reasons.

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2. Work and motivation

Lead – in | Page 15 SB

Discussion: Attitdes to work | Page 15 SB

Reading: Theory X and Theory Y | Page 16 SB

a. According to Theory X, why do employees have to be closely controlled?

b. According to Theory Y, why should employers give their workers responsibilities?
c. Why did Maslow criticize Theory Y?

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English for Business Studies 14 | P a g e

Writing: Write a summary of Theories X and Y, using no more than 50 words for each. | Page 17 SB

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Discussion | Page 17 SB

 In your working experience, even if it is only weekend or temporary summer holiday jobs, have
your supervisors seemed to believe in Theory X or Theory Y?
 What would you do to try to motivate subordinates who did not want to take responsibilities at
work, and who had uninteresting, repetitive jobs?

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Reading: “Satisfiers” and “motivators” | Page 17 SB

Comprehension | Page 17 SB

Vocabulary | Page 17, 18 SB

Discussion | Page 18 SB

How convinced are you by Herzberg’s theory of satisfiers and motivators?

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Listening 1: Managers and motivation | Page 18 SB

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Listen to three MBA students at the Judge Business School talking about motivation and answer
these questions.

1 According to Krishna, what is the disadvantage of working in auditing compared to banking?

2 How did Krishna’s company retain its staff?

3 According to Carlo, what is the main reason why people leave their jobs?

4 According to Carlo, does a company need a set of motivational incentives?

5 What does Carlo say a manager needs to do to engage his/her team?

6 According to Saktiandi, do the staff have to do what the organization wants, or vice versa?

7 What does Saktiandi say about the importance of influencing and convincing people?

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Discussion | Page 18 SB

 Would you stay in a job for the reason Krishna suggest?

 Would you leave (or have you left) a company for the reason that Carlo syas the most common?
 Would working for a manager who has influence within the organization motivate you?

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Listening 2: Out-of-work activities | Page 19 SB

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Listen to Janine George, another MBA student at Cambridge, talking about motivation, and answer
these questions.

1 How long had some of Janine’s operational team been working in their jobs?

2 What kind of company is janine talking about?

3 How long are the working days?

4 How did she find the workers when she arrived at the company?

5 What did she do to rectify the situation?

6 What did she find out at the meetings?

7 What examples does she give of out-of-wor activities that the company was able to draw on to

motivate staff?

8 What was the lesson of this experience for Janine?

9 Janine talks about activities that are not ‘related to the bottom line’. What does this mean?

10 Janine says managers should ‘think outside of the box’. What does she mean by this and why do you
think she apologizes for using this expression?

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Case study: A car manufacturer | Page 19, 20 SB

English for Business Studies 17 | P a g e

Writing | Page 20 SB

Write an email of no more than 100 words to the CEO, outlining and justifying your choice of improved
benefits.

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3. Company structure
Lead – in | Page 21 SB

 Which department – production, finance, accounting, marketing, sales, human resources, etc. –
of an organization do you think is the most interesting to work in?
 What reasons can you think of for why departments get into conflict with each other?
 Is it better to have one immediate boss or to work for more than one manager?
 Do you prefer to work alone or in a team?
 Is it more motivating to be responsible to someone for your work, or responsible for people
who report to you?

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Reading: Wikinomics and the future of companies | Page 21 SB

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Read the text page 21 SB and answer this question.

 How is the world of organized work changing?

 In what ways could your organization, company or business school use the wikinomics principle
 What do you think are the disadvantages of the wikinomics principle?

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Vocabulary | Page 22 SB

Reading: Company structure | Page 22, 23 SB

Comprehension | Page 23 SB

1 What is the main advantage of a chain of command?

2 Why is it not usually possible to organize a large organization in a single hierarchy?

3 In what ways can dividing a business functionally cause problems?

4 What factors might lead companies to flatten their hierarchies?

5 According to the text, what kind of managers might not want to delegate decision making?

6 What is the potential disadvantage of matrix management systems?

7 Under what circumstances might teams not be effective?

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Vocabulary | Page 23 SB

Discussion: Incompatible goals | Page 24 SB

Listening: Big and small companies | Page 24 SB

Listen to three MBA students at the Judge Business School talking about different-sized companies
and answer the questions.

1 Why does Krishna say that company size isn’t important? What does he say is important?

2 Why does Carlo recommend university graduates to start in big companies?

3 What does Carlo say are the differences between big and small companies?

4 What does Olga say is more important than company size?

5 What does Olga say about big companies?

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Discussion: Big and small companies | Page 24 SB

English for Business Studies 20 | P a g e

  How far do you share Krishna and Olga’s points of view, and agree with Carlo’s advice?
 What other benefits of working in a large company can you think of?
 What other reasons might make someone prefer to work in a small company?

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Presentation | Page 25 SB

Write notes for a short presentation on your company or a company or a company you would like to
work for. You should mention:

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 4. Managing across cultures
Lead – in | Page 26 SB

 What are the advantages and disadvantages of a multinational company adapting its
managemnt methods to the local culture in each country in which it operates?
 To what extent is the cultureof your country similar enough to those of neighbouring countries
to have the same management techniques? Or do they have very different attitudes to work,
hierarchy, organization, and so on? If so, what are these differences?

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Listening 1: Managers and authority

a. What concepts does Krishna say are important in management in Singapore?

b. How does this differ from the European countries Krishna mentions?
c. From what Carlo says, how similar is Italy to Switzerland and Britain?

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 In your country, what gains respect within an organization, long service, or achievement?
 Can a young, dynamic, aggressive manager with an MBA rise quickly in the hierarchy?

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English for Business Studies 22 | P a g e

Reading: Managing across cultures | Page 26 SB

Comprehension | Page 27 SB

1 Why is it important for companies to be aware of local cultures?

2 What are the differences between individualists and collectivists?

3 Who is more likely to think: ‘ I’ll let them speak first’

4 Who is more likely to say, about other people: ‘ They can’t be trusted because they will always help
their friends or family’ – universalists or particularists?

5 Who is more likely to say: ‘Oh, you can’t trust them; they wouldn’t even help a friend’ ?

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Vocabulary | Page 28 SB

Discussion: Managing across cultures

1 To what extent do you agree that it is possible to sum up national characteristics in a few words? Is
there usually some (or a lot of) truth in such stereotypes? Or, on the contrary, do you find such
stereotyping dangerous?

2 If your country is not shown on the diagram, where do you think it should be situated? If your
country is shown, do you argee?

3 Would you say that you, personally, were individualist or collectivist? Particularist or universalist?

4 What about the majority of people in your country?

5 Which of the following working practices would be effective or damaging in your country? Why?

English for Business Studies 23 | P a g e

a. The principle of ‘pay-for-performance’ for sales representatives – the more they sell, the more
they get paid
b. Having a competition for the ‘Employee of the month’
c. Having a matrix management system
d. Extensive teamwork

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Writing: You and your influences |Page 28 SB

Write a short text (100 – 150 words) explaining which five of the factors listed below you think have ha
the most influence on your behaviour and attitudes. Put them in order of priority.

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Listening 2: Managers and cultural diversity | Page 29 SB

Listen and answer the questions.

1 What does Lakshimi describe as an advantage of international management schools?

2 Why does Janine say that American businesspeople now have different attitudes?

3 What skill or ability does Janine say allows people to be more self-aware?

4 What expression does Carlo use to describe corporations becoming truly international?

5 What does Carlo say happens if companies move a lot of executives and managers around?

6 What is the saying or proverb that Janine quotes? What does it mean?

7 What is the Japanese version of this saying that she heard? What does it mean?

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Role play: Welcoming American colleagues | Page 29 SB

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 5. Recruitment
Lead – in | Page 30 SB

 How long do you think recruiters in a Human Resources department spend looking at the average CV or
resume for a junior position?
 If 100 young people with very similar experience and qualifications apply for a job, which elements in a
CV or resume make a difference, and might lead to a job interview?
 How many times do you expect to apply for a new position during your career? How many times do you
expect to change jobs?
 What does this cartoon say about the recruitment process?

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Reading: Filling a vacancy | Page 30, 31 SB

Reading and discussion: Job applications |Page 31, 32, 33, 34 SB

Discussion: CVs/resumes and covering letters | Page 36 SB

 Why is it normal in some countries not to include photos or personal details on a CV/resume?
 Should a CV really be totally honest? Do you think most people are completely honest?
 Why might an employer want to know about your hobbies and interests?
 Would you want to work for someone who might be prejudiced against your country of origin or
religon?
 Would you target each covering letter if you were applying to 30 companies?

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Listening 1: Classifying the interviewee | Page 36 SB

1 What does the saying that John Antonakis quotes mean?

2 What does he say an interviewee should do?

3 How does he demonstrate that the saying is true?

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Listening 2: Confirming first impressions | Page 36 SB

Listening 3: Preparing for an interview | Page 36 SB

Listen to the third part to the interview and make a list of five things that John Antonakis says
interviewees should do either before or during an interview

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Discussion: First impressions | Page 37 SB

 To what extent do you think that you judge people as quickly as Antonakis suggests?
 How accurate do you think your first impressions about people usually are?
 How could interviewers be trained to be less biased?

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Role play: A job interview | Page 37 SB

6. Women in business
Lead – in | Page 38 SB

 What is the ratio of males to females in your business school or place of work?
 If you are in college, what is the ratio of male to female teachers or professors?
 If you are in work, how many female managers are there, especially at higher levels in the organization?
 Why do you think this is?

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Listening 1: Women in business – a strategic issue (1) | Page 38 SB

1 What two reasons does Alison maitland give for saying that the proportion of women in business is a
strategic business issue and not a women’s issue?

2 What does she mean by ‘talent pool’?

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Listening 2: Women in business – a strategic issue (2) | Page 38 SB

Vocabulary | Page 38 SB

Discussion: The importance of women in business | Page 39 SB

 What do the figures about consumer spending decisions made by women (80% in the US, 66%
of car purchases in Japan)
 Why do you think that (according to research studies) companies with more than 30% of
women on the board of directors or in senior management are so much more profitable than
companies without?

English for Business Studies 28 | P a g e

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Reading: You’re fired! | Page 39, 40 SB

1 What is the new Norwegian law?

2 What reasons does Rolf Dammann two women he has to appoint as directors?

3 What does the CEO say about the two women he has had to appoint as directiors?

4 What does Dammann say will happen as a consequence of the new law?

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Vocabulary | Page 40 SB

Discussion: Compulsory quotas | Page 40 SB

 What do you think about ‘affirmative action’ – the imposition of compulsory quotas concerning
the number of women board members?
 How far do you think affirmative action could be used for executive board members, and at
lower levels in a company?
 Should business schools and universities have quotas for female staff and students, or members
of ethnic minorities?

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English for Business Studies 29 | P a g e

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Questionnaire: Ways of thinking | Page 40, 41 SB

Role play: Do you need more women managers? | Page 41 SB

Writing | Page 41 SB

Write a short memo or email ( 100 -150 words) that explains the purpose of the meeting and
summarizes the ideas tht the CEO thought were the best

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 7. The different sectors of the economy
Lead – in | Page 42 SB

Reading: Another cup of tea | Page 43 SB

Comprehension | Page 43, 44 SB

1 In line 4-7, Robyn sees examples of all three sectors. What are they?

2 The long sentence from lines 11-27 lists a large number of operations belonging to the different sectors of the
economy. Classify the number 18 following activities from the passage according to which sector they belong to:
table page 44

3 Can you think of three important activities to add to each list ( not necessarily in relation to the kettle)?

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The quaternary sector

In what ways have the activities in the box above been changed by information technology since David
Lodge wrote Nice Work in the late 1980s?

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Discussion: Your place in the economy

 Which sector do you intend to work in or do you already work in? How do you ‘fit into the total picture’?
 How many people in the tertiary sector have you already spoken to today (travelling to college or work,
shopping, eating, and so on)? What about people in the other sectors? When did you last talk to
someone who grew or produced food, for example?
 What are the (approximate) proportions of the different sectors in your country? How do you expect
these proportions to evolve in the future?

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English for Business Studies 31 | P a g e

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Reading: Manufacturing and services | Page 45 SB

 Which of them are in support of manufacturing in advanced countries, and which are in support of
services?
 Which of them fo you find the most convincing, and why?

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Vocabulary | Page 45 SB

Listening: The business news |Page 46 SB

Writing: The business news | Page 46 SB

Write an imaginary business news story (not more than 100 words) involving different industries and
economic sectors, and including several figures, and covering everything in the columns.

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English for Business Studies 32 | P a g e

 8. Production
Lead – in | Page 47 SB

 What do production and quality managers do?

 What particular skills do you think production and operations managers require? Do you think you have
these skills yourself?
 Would you like to work in this field?
 What do you think the objectives of a production department usually are?

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Vocabulary: Industrial production | Page 47 SB

Reading: Capcity and inventory |Page 47, 48 SB

Listening 1: Purchasing | Page 48 SB

1 What does he describe as ‘one of the main goals of any company’?

2 What is the advantage of being part of being part of a larger group of companies?

3 How does a reverse auction work?

4 Why is it called ‘reverse’?

5 What does he mean by ‘price isn’t everything’?

6 What is the consequence of this?

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Listening 2: Low-cost manufacturing | Page 48 SB

1 What are the advantages of having factories in Singapore and China?

2 Why is this not outsourcing?

3 What was the problem with staff in China?

4 Listen again, and fill in the gaps in extract page 49

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