JAYESH MOHAN jayeshmohan85@gmail.

com
9327677244
CUSTOMER CARE EXECUTIVE surat
https://www.linkedin.com/in/jayesh-
mohan-b796b5127/

SUMMARY A customer care executive with 4+ years of experience in managing customer

complaints and inquiries. Proven ability to resolve complex customer issues and
maintain high customer satisfaction levels. Skilled in building relationships with
customers and cross-functional teams. Strong analytical and problem-solving skills.

SKILLS Active listening Patience

Empathy multitasking
Conflict resolution

EXPERIENCE senior associate (ASSISTANT MANAGER)

HPCL Feb 2018 - Feb 2020
Conducted training and mentored team members to promote productivity and
commitment to friendly service.
Conferred with sales team members to evaluate processes and improve
integration of after-sales assistance.
Recognized and rewarded outstanding work performance to cultivate positive
and collaborative customer service culture.

Customer Service executive

INDIGO Mar 2020 - Feb 2023
Monitored metrics and developed actionable insights to improve efficiency and
performance.
Reviewed overdue tickets and followed-up with customer support personnel to
resolve root cause of delay.
Monitored and reported on trends in customer interaction to evaluate processes
and capitalize on improvement opportunities.
Resolved concerns with products or services to help with retention and drive
sales.

TECNICAL SUPPORT
DUCEM TECHNOLOGIES PVT LTD Feb 2023 - Present
Managing customer relationships and ensuring customer satisfaction.
Providing training and support to customers on how to use products and services.

EDUCATION b tech computer science

Dr. A.P.J. Abdul Kalam Technical University Apr 2016 - May 2018

12TH
kendriya vidyalaya Mar 2015 - Apr 2016

CERTIFICATION Introduction to Cybersecurity Tools & Cyber Attacks

Coursera 2022-12-15 www.resumekraft.com
 kendriya vidyalaya Mar 2015 - Apr 2016

CERTIFICATION Introduction to Cybersecurity Tools & Cyber Attacks

Coursera 2022-12-15

Introduction to Data Analytics

Coursera

Technical Support Fundamentals

Coursera 2022-12-02

Python
Coursera 2022-11-18

LANGUAGES ENGLISH HINDI

GUJARATI TAMIL
MALAYALAM MARATHI

www.resumekraft.com