Transcript - 2024 03 02

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930
PRASHANT BAWA BARKU .
Good morning everybody.
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Am I audible?
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Allowed Mike to all attendees.
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ROOPESH.G. .
Yes.
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OK.
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Well, today is the you will find that it it will be.
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It will be a nice class for you.
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You need to reserve revise all these things OK before that.
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Let me know, honey.
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How was your Queens one?
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I hope most of your completed it will within time it missed, means lost.
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There is no other choice for me and you also.
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OK.
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2023ht74060
Good morning, Sir.
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Because then.
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2023ht74060
Yes, Sir.
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Good morning, Mr Kumar Kumar, Mr Rajkumar.
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2023ht74060
Yes, Sir.
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2023ht74060
Yes, it's so good morning, Sir.
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Uh-huh.
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2023ht74060
Sir, I have a few points, Sir.
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2023ht74060
With your permission, Sir.
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Please.
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2023ht74060
That uh, we all attended the quiz fire, Sir.
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2023ht74060
And I'm just talking about myself also.
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Uh-huh.
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2023ht74060
So, Sir, as you told, that was his attempt table in one hour time zone.
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Hmm.
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2023ht74060
I tried my level best serve but said it was not Sir.
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Hmm.
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2023ht74060
And you know, Sir, see the uh in.
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2023ht74060
In fact, I have used all the available resources.
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Umm.
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OK.
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Umm.
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2023ht74060
It's a new subject for me and I hope it's a new subject for every student over here, so in, in spite of
applying Google's I I preferred some books also the textbook which you told Sir.
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2023ht74060
But Sir, it requires some time, Sir, in impact, because everything is not on my fingertips. Sir.
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Umm.
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2023ht74060
I have to refer some material and please understand Sir, we are a working professional.
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2023ht74060
It is not updated in our distinction.
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2023ht74060
The on daily to daily basis so it is not possible for us.
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2023ht74060
You remember all those things?
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2023ht74060
So we have to refer some materials.
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Umm.
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2023ht74060
So so while referring the materials for the time lapsed, one hour just vanished.
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I understood your.
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2023ht74060
Answer It was very short period Sir.
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Please, Please wait.
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I understood your problem OK?
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2023ht74060
Yes, Sir.
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No, you, Chris was not open book examination.
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It was not an open book examination.
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First thing who handle these squeeze?
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You need to go through the contents and then appear for the tweets.
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OK.
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Yeah, just me.
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Just me.
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2023ht74060
So that's what I'm mentioning, Sir has has it been that we are?
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Just me.
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Please wait, Please wait.
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I have understood the problem.
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2023ht74060
This says I I'll just finish my coincide.
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2023ht74060
Just give me one minute, Sir.
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OK.
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2023ht74060
What I'm what?
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Yeah.
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OK, you know you are too advant.
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2023ht74060
What my point is, Sir, that we we, no, no, Sir.
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2023ht74060
It's not about being elements.
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2023ht74060
I'm just as a pointer.
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2023ht74060
I'm giving.
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2023ht74060
Sir, you are professor.
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2023ht74060
I'm your students that you have to listen to my problems.
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OK, I'm listening.
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You please go ahead.
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2023ht74060
So that's that's yes.
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2023ht74060
Yes, Sir.
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2023ht74060
My point is that has it been that we have been the regular Student, Sir, we are studying on a daily basis.
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2023ht74060
3-4 hours.
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2023ht74060
Sir, we don't have to refer because we have all been through that stage, Sir, there was no problem in
that.
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2023ht74060
What's up?
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2023ht74060
We are a working professional, so please understand we get very less time to study for ourselves, Sir.
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2023ht74060
Now as per your point key, it is not a open book quiz.
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2023ht74060
But Sir, how come like it's it's not possible for us to attempt the quiz without any opening any books or
without referring any study materials.
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2023ht74060
So has it been an exam?
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2023ht74060
Submit summer.
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2023ht74060
Of course, a close books that we don't have any choice.
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2023ht74060
We have to attempt it, but for that, Sir, we'll take some leave to three days.
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2023ht74060
Leave, Sir.
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2023ht74060
We'll study and then we'll appear for the examination for the quiz perfessor it is not possible to attend
the quiz without referring any study materials.
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2023ht74060
And if we refer any study materials, you can ask this problem to the open cluster.
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2023ht74060
If anybody says it's possible within one hour, Sir, I'm OK with it.
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2023ht74060
I'll rest my case there only.
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2023ht74060
So please, Sir, please understand this thing.
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Why should ask possibly just me?
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Just me.
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2023ht74060
No, because it's a common problem, Sir.
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I have no, no, no.
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I have listened, you know, The thing is that I have also from my experience.
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All these 20 questions set for you.
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They were not requiring any special study.
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1st place it was demanding you.
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Whatever you have understood from the classes or recordings, that much was sufficient for me.
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It was based on basic concepts.
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Second thing is that now you are master students and most of the things in the quiz they were not
crossing the knowledge or information requirements.
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Uh, strictly speaking, information requirements from your undergraduate program.
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You have to use only your rational there.
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OK, so if you are properly reading the questions, you should have been able to answer that these all
these questions where multiple choice or true or false type questions.
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So each question may not consume more than two minutes.
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So maximum my understanding more, not more than one minute for those who are attentive.
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So it would have been finished within 30 to 35 minutes.
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I have given you one hour considering sometimes native slow or some other be those advantageous
problems.
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May be there.
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OK, so still and the you have given complete 10 days so that you have to select one hour and you have to
finish it within half an hour.
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So if you are not able to plan that OK and where you are not required to go for some say dear dedicated
preparation, just open the queen, read it properly, select the correct choice or see comment two or
false.
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That was the only thing.
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So then I think that you are not being say justice to this course and the courses, OK, so this is the third
time in the call conjugated year I have been, I have been teaching this course.
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2023ht74060
So I what I what I would suggest that you should have opinion for others also Sir the that's what I'm
saying.
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No, no, I need not to say seek opinions for quiz one.
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No, no speak.
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2023ht74060
So it is the the subject is no no, the the subject is on your fingertips, Sir.
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2023ht74060
It is very easy for you to say these things, but you have to understand from our perspective.
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2023ht74060
Also, Sir, we are the students.
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No, no.
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2023ht74060
We are not masters yet.
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2023ht74060
We are doing the masters course.
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But I see you are not say understanding the thing that when I said that you need not to go for
preparation for these kids.
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2023ht74060
Said how come we can appear for the quiz without any preparation?
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2023ht74060
Sir.
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2023ht74060
But look, I I'm not understanding this thing, so it's it's actually.
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Because whatever you have heard in your class or whatever background, let's say you have so far a
couple to this.
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OK, means first part.
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That was sufficient.
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Before learning anything, there is some prerequisite and I have already mentioned quality concepts is
the prerequisite.
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That is your support at most your power.
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First two classes, still you are saying like that means some problem is there with your learning process
and practicing process.
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2023ht74060
Yeah.
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You need to correct it, yeah.
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2023ht74060
Yeah, because I'm an average student.
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2023ht74060
I my capacity is not to grab the.
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Now that I don't know that I have not ate assist you so see now because the quiz was meant for all
average students.
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2023ht74060
Yes, I'm a very average student, Sir, and I and I, I hope all the classes like that only.
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2023ht74060
So yes, yes, that's what.
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2023ht74060
So so please understand that thing, Sir.
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OK, the quiz was meant for all those who are average, even see everybody's and average person.
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OK, only few are gifted and we are all stand so from this category only we have the student or as a
teacher.
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OK.
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So I'll when I now, huh?
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No. Uh.
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2023ht74060
But I totally agree with your point share, but my my submission to you, Sir, my submission to you that as
a as our professor, you have to listen to us also sometimes, Sir, because it's not only my point, Sir.
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2023ht74060
I think many of the Times Student has given this point, has it?
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Nobody has said like that so far.
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2023ht74060
It is.
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2023ht74060
It is not the 10 days.
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You are first person tools, it replies.
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2023ht74060
No, no, Sir, I have.
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SENTHIL KUMAR M .
Answer.
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2023ht74060
I'm attending your classes and and I'm.
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SENTHIL KUMAR M .
Uh, let me interrupt, Rajkumar, let me interrupt.
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SENTHIL KUMAR M .
Good morning, Sir.
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Good morning.
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Umm.
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Yes, yes, I listen him.
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SENTHIL KUMAR M .
And Monica, actually this session is you are asking us to say the opinions my humble request is I listen to
opinion and answer it instead of that it now also you're not listening Sir.
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SENTHIL KUMAR M .
OK, Sir.
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Even though I had complete understanding what he said, just maybe just maybe I I have complete
understand because see this is for the conjugative third time I have been teaching this course and I came
to, I have prepared the questions such that you will not require any textbook preparation for this.
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SENTHIL KUMAR M .
Sir.
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SENTHIL KUMAR M .
Fine Sir.
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SENTHIL KUMAR M .
That's fine, Sir.
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SENTHIL KUMAR M .
Your decision is your.
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SENTHIL KUMAR M .
You're asking our opinion, Sir.
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If you're attended the classes, even if you're not, attend missed some classes first 2-3 classes was
sufficient OK to answer this question, but but the if somebody exaggerating the situation like this, then I
really doubt the intention.
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OK.
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SUMESH M S .
Patient, OK.
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SENTHIL KUMAR M .
No, no, no.
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SENTHIL KUMAR M .
My meaning is different Sir.
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SENTHIL KUMAR M .
I'm.
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Yeah. Umm.
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SENTHIL KUMAR M .
I'm.
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SENTHIL KUMAR M .
I'm not going to the subject, Sir.
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SENTHIL KUMAR M .
I'm I'm talking about that.
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SENTHIL KUMAR M .
You are asking our opinion is started and then you are interrupting and it is not.
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SENTHIL KUMAR M .
You're not hearing that our opinion.
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SENTHIL KUMAR M .
That's my intention.
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When I heard him, I hold him.
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SENTHIL KUMAR M .
No, Sir, it is not easy that Rajkumar is.
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SENTHIL KUMAR M .
I fully agree with Rajkumar.
0:8:47.340 --> 0:8:47.730
No, no.
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SENTHIL KUMAR M .
Rajkumar is trying to say something, and it is halfway or.
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What you wanted to say that the quiz was or the time was not enough for see by whatever I have
deduced from his say words that it required a lot of preparation.
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OK.
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And it was not possible for him to answer the questions. Probably.
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OK, you need to refer all these things.
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The queen was strictly based on 1st 2 classroom discussions on basic quality concepts.
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You should have referred the textbook if required for your satisfaction.
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OK, it was not essential.
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SENTHIL KUMAR M .
Thanks her fans.
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Also, you have to read the question properly and given alternatives or no, this was the only requirement.
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SENTHIL KUMAR M .
Here actually if you if you if you say that.
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You have crossed the limits of, say, preparation to the extent that we will require to refer these and that
and all this because you have not understood my words clearly.
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It clearly mentioned this quiz doesn't require any special preparation exit class one and two, and you
have to use your rational and you are already some good experience people you need not to do that.
0:9:50.140 --> 0:10:5.700
So still if somebody is saying that, I don't know what exactly you want, OK, still not whatever you have
told me, it only implicitly or showing rather that the quiz was very difficult.
0:10:5.710 --> 0:10:7.340
It required a lot of preparation.
0:10:7.430 --> 0:10:8.670
No, I cannot accept this.
0:10:9.470 --> 0:10:9.840
OK.
0:10:9.850 --> 0:10:12.790
The questions are very simple for those who listen.
0:10:12.800 --> 0:10:21.90
These first two classes recordings frequent thing before you are working in quality engineering as in
engineer or manager.
0:10:22.10 --> 0:10:23.620
OK, then you should not be.
0:10:23.670 --> 0:10:25.240
You need not be even prepared.
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You have really properly and and select your choice.
0:10:29.250 --> 0:10:46.570
Thanks, but you exaggerated the situation from the point of view that I'm not listening and I'm not
understanding because this is for the third time I have prepared this questions and with some
modifications presented to you as may be required.
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I have eliminated those questions which were becoming a matter of conflict, just like answering in few
words or answering in a single word.
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The students reported that for such questions there was the spelling mistakes.
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Sometimes they were not able to write a write the correct words, so I eliminated those questions.
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The keys we want to you was assessed.
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No uh properly before.
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Uh, it was open to you.
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You need to read it properly and I have not used even very long sentences.
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Long descriptive parts.
0:11:23.720 --> 0:11:25.620
2023ht74060
Set set total.
0:11:22.560 --> 0:11:25.630
I don't understand if you are not able to handle a crisis like this.
0:11:25.700 --> 0:11:26.910
2023ht74060
There are total there.
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Uh.
0:11:26.920 --> 0:11:35.430
2023ht74060
Total force objects are you studying and everybody's providing that quiz, Sir, but thing is that what you're
saying from your point of view, you are exactly right, Sir.
0:11:41.440 --> 0:11:41.790
Now what?
0:11:41.800 --> 0:11:42.870
What do you want me to do?
0:11:44.270 --> 0:11:44.710
What we.
0:11:35.860 --> 0:11:45.710
2023ht74060
My what I am just requesting you said that please understand this thing from in our shoes it so I I just
phoned Sir.
0:11:45.880 --> 0:11:49.870
2023ht74060
I just phoned, Sir, like the other professors are giving quizzes, Sir.
0:11:50.100 --> 0:11:54.210
2023ht74060
They are also very, you know, brilliant professors like you, Sir.
0:11:54.460 --> 0:11:59.950
2023ht74060
And said but only thing is that he once we open the quiz, the timeline that taking should not be there Sir.
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Yeah.
0:11:59.960 --> 0:12:4.70
2023ht74060
Because you know, Sir, it is becoming very.
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No, that see you wanted to see the.
0:12:4.330 --> 0:12:9.300
I understood your you wanted that you should be open for throughout the 10 days.
0:12:9.370 --> 0:12:11.50
Then you would have asked others.
0:12:11.100 --> 0:12:12.710
This is the situation, huh?
0:12:12.910 --> 0:12:13.360
No, no.
0:12:11.180 --> 0:12:14.590
2023ht74060
Yes, yes, it's so don't don't give us 10 days, Sir.
0:12:13.370 --> 0:12:15.240
The Queen the queen is.
0:12:14.600 --> 0:12:16.20
2023ht74060
Give us give us 2-3 days.
0:12:15.290 --> 0:12:16.260
No, no, no.
0:12:16.650 --> 0:12:17.50
Just me.
0:12:16.360 --> 0:12:17.770
2023ht74060
Don't give us 10 days, Sir.
0:12:17.980 --> 0:12:19.130
No, no, no, no.
0:12:19.140 --> 0:12:20.10
It's not like that.
0:12:17.780 --> 0:12:21.300
2023ht74060
That you can reduce the days, Sir, but don't start that one hour 1 at times.
0:12:20.20 --> 0:12:23.130
She is for that you are not listening again.
0:12:23.140 --> 0:12:25.980
I just Student you have to be good listeners first thing.
0:12:26.760 --> 0:12:31.290
OK, so I know all these problems if I keep it open.
0:12:34.670 --> 0:12:34.870
SENTHIL KUMAR M .
And.
0:12:31.380 --> 0:12:38.70
All of you, you people, may engage in discussions and then you will know the answers and then the
matter will be over.
0:12:38.80 --> 0:12:40.710
By exchanging this you using electronic media.
0:12:40.920 --> 0:12:43.490
I just wanted to avoid that this is an examination.
0:12:42.380 --> 0:12:43.610
2023ht74060
Why do you think so?
0:12:44.60 --> 0:12:44.720
Ohh second.
0:12:44.170 --> 0:12:45.980
2023ht74060
Why do you think S have rest on us?
0:12:45.990 --> 0:12:47.70
2023ht74060
Then why do you think like that?
0:12:45.850 --> 0:12:54.480
No, no, no, because also in our say discussions with the YOUR faculty from BITS, we'll program, OK.
0:12:54.490 --> 0:12:56.980
You should be given only half an hour for this kids.
0:12:57.150 --> 0:13:7.920
This work you can dry answer these questions that quickly instead because of the Internet connectivity
and some system problems I had given you a double the time required for this week.
0:13:8.450 --> 0:13:12.270
So that rigor of the examination has to be maintained, otherwise it will become meaningless.
0:13:13.700 --> 0:13:20.990
OK, you must have enough speed to answer the questions, and I've given you the more than what was
required.
0:13:21.970 --> 0:13:23.310
OK, this is possible.
0:13:23.370 --> 0:13:29.870
You are thinking only from the viewpoint that whether you are working, professional or regular student.
0:13:30.140 --> 0:13:36.700
That is a different story, so that should not say come across this examination process, OK.
0:13:37.490 --> 0:13:41.880
2023ht74060
But I have to think from my perspective only, and that is my right also, Sir.
0:13:40.580 --> 0:13:54.80
But I'm doing more and we already understand that because of your job requirements, family
commitments, you may now you will not be able to devote the time as is rooted by regular students,
that we and that's.
0:13:52.900 --> 0:13:54.950
2023ht74060
Was that any courses made, Sir?
0:13:54.960 --> 0:13:59.230
2023ht74060
It it it, it is made keeping some perspectives in mind.
0:13:58.330 --> 0:14:0.70
Umm uh it.
0:13:59.420 --> 0:14:4.550
2023ht74060
So WILP was for keeping our requirements also in mind.
0:14:5.100 --> 0:14:7.290
Now that is what we are doing.
0:14:4.760 --> 0:14:7.650
2023ht74060
Now, in the first semester, it was given the online examination.
0:14:7.440 --> 0:14:8.750
That is what we are now.
0:14:7.660 --> 0:14:10.100
2023ht74060
It was OK, but no, but it is not happening.
0:14:10.110 --> 0:14:10.430
2023ht74060
No, Sir.
0:14:8.760 --> 0:14:11.840
That was that is what we are doing well.
0:14:10.440 --> 0:14:14.890
2023ht74060
Please understand he every everything which is happening so it has some some purpose Sir.
0:14:15.120 --> 0:14:18.150
2023ht74060
That is why this program has been made now.
0:14:18.380 --> 0:14:20.750
2023ht74060
Why I'm saying that WILP concept is different?
0:14:23.360 --> 0:14:24.690
No, no, we are just, Please wait.
0:14:21.680 --> 0:14:24.830
2023ht74060
It's a it's a different ball game altogether, Sir, and it's.
0:14:24.700 --> 0:14:25.60
Please wait.
0:14:25.70 --> 0:14:29.940
Our day our discussion is going in the wrong direction, so I rather suggest you there.
0:14:29.950 --> 0:14:30.910
You don't speak now.
0:14:31.240 --> 0:14:35.490
OK, so it is just a matter of weeks I have from my also benchmark.
0:14:34.100 --> 0:14:36.980
2023ht74060
No, because I'm getting this time only to speak to you, Sir.
0:14:35.800 --> 0:14:37.430
See again you you know, please.
0:14:37.440 --> 0:14:38.670
Otherwise I will meet you.
0:14:38.760 --> 0:14:41.70
I have heard you enough and you are.
0:14:41.500 --> 0:14:42.670
You know way of proving.
0:14:41.240 --> 0:14:43.240
2023ht74060
So that is the only solution that can be done.
0:14:43.250 --> 0:14:45.390
2023ht74060
So please mute me then, then please mute me, Sir, because.
0:14:45.730 --> 0:14:46.400
OK, I will.
0:14:46.610 --> 0:14:51.370
OK, so speak with your not accepting to stop anywhere.
0:14:51.520 --> 0:14:53.290
You have to 1st listen to your teacher.
0:14:53.480 --> 0:14:53.850
OK.
0:14:54.280 --> 0:15:5.120
We are here to help you guide you make your learning experience said better and see purpose of this
process is to already we have some capability.
0:15:5.130 --> 0:15:6.270
You have to take you.
0:15:6.320 --> 0:15:9.490
We have to take you to higher level of capability, OK.
0:15:9.940 --> 0:15:14.600
So if you are doing this thing you are message basically standing against yourself only.
0:15:16.590 --> 0:15:19.650
So please introspect your approach towards examination.
0:15:20.850 --> 0:15:29.180
And the second thing is that you need to say understand examination procedures that will solve your
problem.
0:15:29.230 --> 0:15:35.300
When I address this thing, I'm repeating that you need not to especially prepare for this.
0:15:35.470 --> 0:15:37.990
You can go through the recordings for first two classes.
0:15:38.0 --> 0:15:39.680
These are basic quality concepts.
0:15:39.890 --> 0:15:42.180
You can apply your rational and you can answer this.
0:15:42.190 --> 0:15:52.350
You didn't follow this rather than you are bringing in so many things which are irrelevant to our
discussion and definitely not the the mean in your say span of control.
0:15:52.640 --> 0:15:54.310
OK, so one has to know this.
0:15:55.330 --> 0:15:57.850
OK then when can support forward arguments?
0:15:59.840 --> 0:16:3.260
So anyway, So what to know from you, Mr Rajkumar?
0:16:3.510 --> 0:16:3.900
OK.
0:16:4.30 --> 0:16:7.370
So would you please introspect your approach?
0:16:9.640 --> 0:16:12.350
They need you will not have any say.
0:16:12.360 --> 0:16:14.840
Such kind of stand on these things.
0:16:16.850 --> 0:16:18.410
Or, umm?
0:16:18.420 --> 0:16:22.260
Let no let us come back to the other thing is Mr Senthil Kumar.
0:16:22.270 --> 0:16:23.60
You're handing grades.
0:16:24.200 --> 0:16:24.650
SENTHIL KUMAR M .
Yes, Sir.
0:16:24.910 --> 0:16:27.890
SENTHIL KUMAR M .
I'm sorry to interrupt you.
0:16:28.440 --> 0:16:28.610
No.
0:16:28.680 --> 0:16:43.840
SENTHIL KUMAR M .
Umm actually as a in a working professional in the in the work environment, what is my intention it is I
have to keep that my the knowledge into that workers.
0:16:43.850 --> 0:16:47.520
SENTHIL KUMAR M .
Might in in in depth of scenario.
0:16:47.590 --> 0:16:50.420
SENTHIL KUMAR M .
It's not like what I understood it in the quiz.
0:16:52.120 --> 0:16:53.370
SENTHIL KUMAR M .
It is a presence of knowledge.
0:16:53.380 --> 0:16:55.810
SENTHIL KUMAR M .
You are testing actually a quiz.
0:16:55.820 --> 0:17:0.380
SENTHIL KUMAR M .
My understanding is instead of quick question, I have to revert the book.
0:17:1.0 --> 0:17:1.300
Ah.
0:17:0.690 --> 0:17:2.200
SENTHIL KUMAR M .
I have to have a broad knowledge on that.
0:17:3.110 --> 0:17:7.640
SENTHIL KUMAR M .
From that it is I I have to develop some some knowledge I have to gain some knowledge.
0:17:7.850 --> 0:17:13.940
SENTHIL KUMAR M .
That is the purpose of this instead of that it is on spot one word answer, getting Mark is not attention.
0:17:14.310 --> 0:17:15.810
SENTHIL KUMAR M .
Actually intention is different.
0:17:17.330 --> 0:17:18.990
SENTHIL KUMAR M .
Good to acquire the knowledge on the subject.
0:17:20.540 --> 0:17:21.390
SENTHIL KUMAR M .
So if you make it.
0:17:20.90 --> 0:17:22.960
No, no examination will only be on limited part.
0:17:22.970 --> 0:17:23.680
No, this cannot.
0:17:23.690 --> 0:17:25.600
You will not be examined on all.
0:17:25.610 --> 0:17:27.950
That's why you have this evaluation components.
0:17:28.660 --> 0:17:29.200
SENTHIL KUMAR M .
OK, Sir.
0:17:28.650 --> 0:17:34.590
There are some really evaluation mechanisms like you've written examination, then your screens then.
0:17:32.500 --> 0:17:36.310
SENTHIL KUMAR M .
Plane said it is intention it is not an examination Sir intention.
0:17:36.320 --> 0:17:39.510
SENTHIL KUMAR M .
It is transfer knowledge in this course through course.
0:17:38.970 --> 0:17:43.600
No, that is there in the classes, but how will you have attained that level through?
0:17:41.770 --> 0:17:43.720
SENTHIL KUMAR M .
In the classroom is not sufficient, Sir.
0:17:43.730 --> 0:17:44.380
SENTHIL KUMAR M .
It's one hour.
0:17:44.390 --> 0:17:47.290
SENTHIL KUMAR M .
Two hour is not sufficient for us to do credit the knowledge.
0:17:47.300 --> 0:17:48.970
SENTHIL KUMAR M .
That's what I'm saying in the work environment.
0:17:48.260 --> 0:17:49.730
No that no.
0:17:49.930 --> 0:17:50.820
SENTHIL KUMAR M .
What can we learn meant?
0:17:50.830 --> 0:17:52.40
SENTHIL KUMAR M .
I hopped in a position.
0:17:52.50 --> 0:17:53.280
SENTHIL KUMAR M .
I'm a manager position.
0:17:53.690 --> 0:17:53.880
Hmm.
0:17:53.590 --> 0:18:7.90
SENTHIL KUMAR M .
I hope to have a some extent for to put the knowledge in my colleagues appears and so coordinates and
one time two time, three time and maximum 10 times.
0:18:7.100 --> 0:18:9.180
SENTHIL KUMAR M .
Still, it is not going in their mind because it is.
0:18:9.330 --> 0:18:10.230
SENTHIL KUMAR M .
It is a human mind.
0:18:10.240 --> 0:18:23.360
SENTHIL KUMAR M .
It is so the piece is making wide knowledge of but AH improvement and that case it is you're making a
time limit, which is not really a good scenario.
0:18:22.380 --> 0:18:26.940
So now for every examination there is time limit, so it cannot be, say like this.
0:18:23.810 --> 0:18:28.360
SENTHIL KUMAR M .
This is if this is not your examination.
0:18:28.370 --> 0:18:29.860
SENTHIL KUMAR M .
The quiz is something different.
0:18:29.870 --> 0:18:30.850
SENTHIL KUMAR M .
Examination is a.
0:18:30.910 --> 0:18:31.500
SENTHIL KUMAR M .
Is it too?
0:18:30.80 --> 0:18:31.640
No creases examination.
0:18:31.510 --> 0:18:32.80
SENTHIL KUMAR M .
Is it 3?
0:18:32.90 --> 0:18:33.580
SENTHIL KUMAR M .
Is a examination.
0:18:33.800 --> 0:18:35.360
This is an evaluation component.
0:18:33.670 --> 0:18:35.640
SENTHIL KUMAR M .
This quiz is something knowledge development.
0:18:36.830 --> 0:18:37.380
No, no, no.
0:18:39.650 --> 0:18:40.340
SENTHIL KUMAR M .
Thank you.
0:18:40.420 --> 0:18:40.700
SENTHIL KUMAR M .
Want to.
0:18:37.430 --> 0:18:43.40
You are wrong impression about that and so so this is an exemption.
0:18:41.590 --> 0:18:43.100
2023ht74060
So that everybody cannot be wrong.
0:18:43.110 --> 0:18:45.680
2023ht74060
Sir, please understand, Sir, everybody cannot be wrong, Sir.
0:18:45.690 --> 0:18:52.360
2023ht74060
If everybody is giving the point to user, you have to listen to that, Sir, and you have to think also why
everybody's giving this point to you, Sir?
0:18:52.370 --> 0:18:54.660
2023ht74060
Only because there are other professors.
0:18:53.700 --> 0:18:56.250
No, no, no, no, no.
0:18:54.670 --> 0:18:58.440
2023ht74060
Also Sir, so please listen to us why we are giving this point to you continuously.
0:18:58.860 --> 0:18:59.670
No, just me.
0:18:59.680 --> 0:19:0.290
Just mate.
0:19:0.540 --> 0:19:4.10
See, I had also followed the students in the previous two semesters.
0:19:4.250 --> 0:19:10.850
Only thing is that I also wanted to know that how the students perform when some time limit.
0:19:10.860 --> 0:19:11.810
Is there OK?
0:19:11.820 --> 0:19:15.370
And there is definitely, which is an evaluation component.
0:19:15.380 --> 0:19:19.240
It is not an assignment where you can continuously work for 10 days.
0:19:20.40 --> 0:19:20.280
OK.
0:19:21.270 --> 0:19:24.160
Or you can say work for 5-6 days and then submit.
0:19:24.470 --> 0:19:35.800
See evaluation mechanisms are different components and each component is characterized by its own
say, no methodology, so there should not be any argument on that.
0:19:36.170 --> 0:19:42.480
Otherwise, I would have told you take this assignment of 20 questions or say written in Word.
0:19:43.70 --> 0:19:45.220
Then you can send me an email or uploading.
0:19:47.940 --> 0:19:53.730
You are just considering this thing from your point of view only to say somehow clear this components.
0:19:53.740 --> 0:20:2.130
That is what I have come to know that somehow the element of somehow is there and that's why you
people have this stand off.
0:20:2.900 --> 0:20:5.380
Ohm to what?
0:20:5.390 --> 0:20:10.690
You can call it as, umm having, you know see all the time the quiz should be open.
0:20:10.960 --> 0:20:12.290
It's not an assignment.
0:20:12.660 --> 0:20:17.370
If it is an assignment in find, you can sell complete your assignment in.
0:20:17.940 --> 0:20:18.990
It's an examination.
0:20:21.990 --> 0:20:25.30
And that's why some time limitations are specified in your portal.
0:20:32.270 --> 0:20:34.100
This is not a competitive examples.
0:20:34.150 --> 0:20:35.410
This is at individuals.
0:20:35.630 --> 0:20:40.430
Look ohh understanding please assist OK.
0:20:44.780 --> 0:20:46.470
So let me clarify this thing.
0:20:46.480 --> 0:20:51.950
That's why you people are, you know, say mood of or of putting forward your arguments.
0:20:53.660 --> 0:20:54.480
We can do that.
0:20:54.550 --> 0:20:55.370
There is no harm.
0:20:55.800 --> 0:20:59.470
You will all will be happily clearing here EC1 evaluation component.
0:20:59.480 --> 0:21:6.410
3 quizzes are there, but I just wanted to see what exactly is happening when you are given some time
restriction.
0:21:6.900 --> 0:21:8.30
You didn't manage it.
0:21:8.460 --> 0:21:14.180
It was your problem that you have to find some time to read the quiz for at least 3040 minutes.
0:21:15.910 --> 0:21:16.440
I do.
0:21:16.510 --> 0:21:18.640
And you want to say get Marshalls.
0:21:18.650 --> 0:21:20.360
So that is your intention.
0:21:20.550 --> 0:21:23.270
If there have been no marking, nobody have bragged about that.
0:21:24.370 --> 0:21:30.120
This is another human trait, so my suggestion is that, at least for this, I don't know what others are
doing.
0:21:30.860 --> 0:21:31.100
OK.
0:21:31.960 --> 0:21:34.810
And the why should I walk in the push steps?
0:21:35.160 --> 0:21:35.910
That is also there.
0:21:37.530 --> 0:21:38.740
Will they follow my way?
0:21:38.870 --> 0:21:40.490
Probably not.
0:21:40.830 --> 0:21:45.70
So one has to use his or his rational in dealing with the things.
0:21:47.240 --> 0:21:48.250
OK and.
0:21:50.520 --> 0:21:51.910
Learning has to be effective.
0:21:53.410 --> 0:21:57.40
That is the intention of pursuing placing some time limit.
0:21:58.640 --> 0:22:1.230
You have to get ready in a mindset to read the questions.
0:22:2.100 --> 0:22:5.490
OK did this definitely happens over the 10 days period.
0:22:5.500 --> 0:22:7.310
Keep the case open for 10 days.
0:22:7.740 --> 0:22:9.510
There will be exchange of information.
0:22:9.520 --> 0:22:10.900
All will know the answers.
0:22:11.380 --> 0:22:12.450
Oppressive 5 dates.
0:22:12.700 --> 0:22:16.470
Everybody will click those things and then what is the use of placing a quiz?
0:22:17.450 --> 0:22:24.690
You know, you tell me why we should do didn't use your argument should be there for your written
examination.
0:22:24.700 --> 0:22:30.90
Also closed book examination that you was 10 days.
0:22:30.580 --> 0:22:34.80
We will write the closed book examination in 10 days.
0:22:34.820 --> 0:22:36.670
It is because it is under my control.
0:22:36.680 --> 0:22:39.610
So you are arguing with me there in the institute?
0:22:39.620 --> 0:22:40.410
You will not do that.
0:22:41.560 --> 0:22:43.450
This clarity of thinking should be there.
0:22:43.800 --> 0:22:45.70
You like that clarity?
0:22:45.80 --> 0:22:47.780
Who are having argumentative stand on this?
0:22:48.360 --> 0:22:52.420
You will not say to the institute why you are keeping open closed book examination.
0:22:52.580 --> 0:22:54.60
You are 10 days, 15 days.
0:22:54.70 --> 0:22:56.390
We will collect the answers from all the resources.
0:22:56.620 --> 0:22:57.930
We'll write it and submit it.
0:22:57.940 --> 0:22:58.650
The matter is over.
0:22:59.690 --> 0:23:0.900
Institute is not doing this.
0:23:3.190 --> 0:23:12.500
You will have to strictly appear for the written examination clause booked, so then it is binding only
instead of blaming others, try to know where we are deficient.
0:23:12.610 --> 0:23:16.130
You try to work on the deficiency and then you will not blame others.
0:23:19.10 --> 0:23:20.800
2023ht74060
Everybody's not perfect, man like users.
0:23:20.900 --> 0:23:21.470
2023ht74060
Problem is that.
0:23:22.50 --> 0:23:24.580
Ohh, that is why you need to refine your thinking.
0:23:24.590 --> 0:23:27.140
That is what I'm saying, OK?
0:23:30.170 --> 0:23:30.500
Huh.
0:23:30.660 --> 0:23:31.990
Your evaluation components.
0:23:30.310 --> 0:23:32.380
2023ht74060
Now, since you are not listening, Sir, I have to write.
0:23:34.710 --> 0:23:36.190
You can definitely.
0:23:32.390 --> 0:23:37.990
2023ht74060
I have to write this to the management, Sir, because thing is not happening at your end, Sir.
0:23:38.320 --> 0:23:38.460
What?
0:23:38.670 --> 0:23:41.910
Yes, I did the best test for the instructions from the Institute.
0:23:42.40 --> 0:23:44.450
You write that I don't have any problem.
0:23:46.960 --> 0:23:50.80
OK, if they say that keep the keys open for 10 deriving.
0:23:53.810 --> 0:24:4.460
But Professor Peace reason he wasn't the Dean of your WILP program told us that you should give them
30-40 minutes for the Queens or 2025 questions.
0:24:4.520 --> 0:24:5.90
That's it.
0:24:5.560 --> 0:24:6.390
It is not for me.
0:24:9.710 --> 0:24:11.840
Now if you want like that the English, they will.
0:24:11.890 --> 0:24:16.160
If they say I will do that, but then you are losing the opportunity.
0:24:16.230 --> 0:24:19.40
Scoring is not a matter in a difficult course.
0:24:19.50 --> 0:24:24.340
If you score 50 masks still good, but in a way that probably you are assuming.
0:24:24.630 --> 0:24:27.110
Even if score 100 you are gains will be 0.
0:24:31.900 --> 0:24:34.810
Do you use your tell rational logical thinking?
0:24:34.820 --> 0:24:39.340
If you want to score then definitely you need to pay attention to the things properly.
0:24:43.200 --> 0:24:47.30
It is as per the instruction given by the Institute to us in our discussions.
0:24:49.240 --> 0:24:51.290
OK, I'll quickly.
0:24:51.300 --> 0:24:52.690
The evaluation component.
0:24:52.920 --> 0:24:55.270
It is a mechanism where you will be evaluated.
0:24:55.280 --> 0:24:56.380
It is not an assignment.
0:24:57.320 --> 0:25:3.880
OK, where the students will be individually independently working on the problems even today, it is for
the entire class.
0:25:3.890 --> 0:25:5.0
Same questions are there.
0:25:5.900 --> 0:25:6.250
OK.
0:25:6.460 --> 0:25:12.440
So that's why we have to conduct it as examination in your responsibility was we just fine.
0:25:12.450 --> 0:25:15.940
40 minutes maximum do this OK.
0:25:23.60 --> 0:25:29.240
And if you are not able to do that, then OK, then we will discuss this in our next meeting.
0:25:29.250 --> 0:25:41.280
We will tell the we'll ask once I will ask the professor, what should we do in key in this case, in all
processes, we have either strict limitation on the time or they will not have any limitation on time for
me.
0:25:44.60 --> 0:25:47.630
With the posting is happening, then you will have to prepare for all the courses.
0:25:47.720 --> 0:25:50.710
That is your choice in my opinion.
0:25:50.720 --> 0:25:58.590
You should follow your instructor who is giving you probably the add the things planned at 2 from your
instead.
0:26:3.420 --> 0:26:7.760
OK, anyway, because this is the same my opinion and I understand that.
0:26:8.10 --> 0:26:11.900
But you will also agree upon this if you think properly.
0:26:11.990 --> 0:26:16.370
You know, I linked situation silent mode.
0:26:16.700 --> 0:26:19.330
OK, you can configure.
0:26:19.340 --> 0:26:20.840
This makes this the easy to use.
0:26:20.850 --> 0:26:21.280
There you are.
0:26:21.290 --> 0:26:26.110
Closed book exam machine where you have to write your answers then you will not say US 10 days.
0:26:29.460 --> 0:26:35.520
It it will be binding for you to write your examination as you say, directed by the authorities.
0:26:37.610 --> 0:26:51.140
I think Indian attitude you when it comes to an individual, OK, people start and say gathering arms and
see want to attain their means somehow and this somehow easier roadblock in your progress.
0:26:55.140 --> 0:27:24.90
OK so I have given you say this opportunity actually to say apply your rational thinking in attempting the
Queens, probably most of you because of their umm are really already developed mindset missed or lost
or next week you will be no just please you will be doing justice to these things and somebody has
threatened I will write to the management OK that's nice.
0:27:26.620 --> 0:27:35.630
About you, please describe all these things and also please add that easy to those book examination
should also be given that much time for sharing answers.
0:27:36.260 --> 0:27:47.430
Your System Administrator told me that if the quiz is opened, say in Skype, to open sharing or pensions
will take place and thereby there nobody will be ever attempt to learn these things.
0:27:47.690 --> 0:27:51.530
It is under my control, so that's why you are telling all these things to me.
0:27:52.30 --> 0:28:2.790
So we'll do this something that you can please do that we'll also know, but what exactly, uh needs to be
done from the part of instruct you that we should be open for 10 days?
0:28:2.800 --> 0:28:3.120
Fine.
0:28:3.170 --> 0:28:4.80
We keep it open.
0:28:13.40 --> 0:28:21.30
OK, so uh, let us, uh, late and it is good that I came to know about your approach towards Queens in part
only.
0:28:21.40 --> 0:28:22.230
I'm talking about Queens.
0:28:22.320 --> 0:28:26.780
The other mechanisms are common, and it's I really object to person.
0:28:26.830 --> 0:28:34.840
I will not and ohh take this discussion the other way is only quiz one that you want it to be always open.
0:28:34.890 --> 0:28:54.470
This is first impression we can impression is that you are not considering it is, as an examination is as an
examination and the third most important part is that when sure you are not finding in your favor, then
you will stand against it without regard to the principles of learning and educational ethics.
0:28:56.0 --> 0:28:56.370
OK.
0:28:56.620 --> 0:29:1.640
Anyway, ashole always in that is possible with the student community.
0:29:1.650 --> 0:29:5.620
You are not the first to encounter with no.
0:29:8.700 --> 0:29:15.70
Ohh majority should be there but for good reasons. OK.
0:29:17.30 --> 0:29:22.540
I also accept that many, many people have opinions sounding alike.
0:29:22.910 --> 0:29:27.280
They should be respected, but we should be principle behind it.
0:29:27.330 --> 0:29:33.620
Without principles, such kind of majority, its brutal, OK, monstrous.
0:29:33.850 --> 0:29:37.810
That will destroy the baby purple off systems.
0:29:38.800 --> 0:29:39.790
In democracy also.
0:29:40.810 --> 0:29:45.900
OK, let's have we'll see maybe a huge majority for one, they will do like anything.
0:29:48.60 --> 0:29:51.220
There must be opposition, and that is the spirit.
0:29:51.710 --> 0:29:57.260
Where now you can trust the system you want to knock on this quality.
0:29:58.120 --> 0:30:0.30
All you do is coming from persistance.
0:30:0.300 --> 0:30:5.410
It is not as something that no majority will be saved.
0:30:5.560 --> 0:30:16.600
Do you accept this, Mr Central Kumar, that quality is because the majority of people in the organized and
feel no, it is a conscious thank you pic way of analyzing the situation.
0:30:16.610 --> 0:30:26.770
Application of this in the form of engineering practices and thereby realizing outcomes in conformity
with the objectives.
0:30:29.290 --> 0:30:30.700
These things you've forgotten.
0:30:30.710 --> 0:30:33.500
That's why this view people have been swarmed.
0:30:33.510 --> 0:30:40.950
Did you just want to attain their goals without being, say, understanding the very purpose of the thing?
0:30:46.430 --> 0:30:52.780
If the your Institute is telling me that I have to keep the case open for 10 days, when I I don't have any
problem.
0:30:52.830 --> 0:30:54.290
Yes, with some way you will learn.
0:30:55.150 --> 0:30:58.960
But what exactly will happen with the crease open for that long time?
0:30:59.180 --> 0:31:2.800
Exchange of information will be there using online resources.
0:31:3.150 --> 0:31:17.430
Nobody will be serious to answering the questions and somehow it would be to clear this some of those
who want thing probably umm, I think I don't have any solution.
0:31:23.220 --> 0:31:42.950
So try to speak to the say good practices and as somebody told me that in quality management system
which we are going to cover say nice or 9001, that's standard you know for having that certification
where most of the organizations they have only this certification nothing else.
0:31:50.40 --> 0:31:57.600
Also, in case of I had just reading one example I used to give see guarantee of say uh Indian universities.
0:31:58.720 --> 0:32:7.100
They're only certifying they are not embedding capability in the students, not don't worry, just interested
in reading or degrees for limits.
0:32:7.110 --> 0:32:15.690
OK, I don't have anything to say for them, but I'm sticking to the standard practices as we are instructed
from your institute. OK.
0:32:22.420 --> 0:32:26.210
If Bill and sleep, I'm instructed I will act up on accordingly.
0:32:26.220 --> 0:32:27.50
I see.
0:32:27.60 --> 0:32:30.610
I see used to stick to the course handout for quality management system.
0:32:31.0 --> 0:32:34.160
I do not add the syllabus pointers from my side.
0:32:35.410 --> 0:32:41.600
I used to conduct those, you know, prepare the crisis as per the instructions or assignments, whatever it
may be.
0:32:41.650 --> 0:32:45.760
I used to prepare the question papers strictly ticking, sticking to your syllabus.
0:32:47.750 --> 0:32:53.250
This is my commitment as a as an instructor, and I'm doing this from last 20 years, 20 plus years.
0:32:57.110 --> 0:32:57.390
So.
0:32:59.570 --> 0:33:3.240
If I if you write and if I'm communicated, I will do accordingly.
0:33:4.310 --> 0:33:7.340
Like students, opinions are ohh.
0:33:7.350 --> 0:33:13.640
See the creational and they are really not.
0:33:14.470 --> 0:33:16.560
Stick to the policy, OK?
0:33:16.600 --> 0:33:22.790
They may demand like anything K, so they are one has to be thoughtful.
0:33:22.880 --> 0:33:23.820
One has to be considered.
0:33:27.20 --> 0:33:35.500
So we designed all of your mature students good, so you should demand something which is rational and
it will be justified.
0:33:42.860 --> 0:33:52.780
Anyway, the intention of this class is a review class to make you prepare for your evaluation component
mid semester examination, which is a closed book examination of duration 2 hours.
0:33:56.300 --> 0:34:0.310
And it is not that when examination is there, you will be able to answer all the questions.
0:34:1.980 --> 0:34:5.150
Things you may you know, you may not have prepared for that part.
0:34:5.160 --> 0:34:7.90
Sometimes you may be wrong.
0:34:7.140 --> 0:34:8.680
You need to know where you have gone wrong.
0:34:14.670 --> 0:34:15.670
That's how you will learn.
0:34:16.570 --> 0:34:23.40
Schooling in a different believe me that when I was studying bachelors program, I didn't like
manufacturing engineering at all.
0:34:23.50 --> 0:34:32.480
Besides being a mechanical engineering student, in the second year I had a say means I think we had not
many classes and the paper to which was appointed.
0:34:33.840 --> 0:34:36.80
Why don't you senior faculty both of them?
0:34:36.90 --> 0:34:36.810
They were very good.
0:34:36.820 --> 0:34:38.160
I think only one at that time.
0:34:39.320 --> 0:34:46.120
Umm, but they couldn't find time to have conduct classroom classroom sessions.
0:34:47.960 --> 0:34:55.60
And somehow that develop in my mind say some attitude which is not suitable for a mechanical
engineer towards manufacture.
0:34:56.650 --> 0:35:18.90
Heat continued till I left my first job in CC and later on I read no letter and I went to one of the
manufacturing industry as a part of my Masters implant training and that by that time I didn't study and
actually practical experience of metal forming process costing.
0:35:19.120 --> 0:35:28.290
And during those 15 days, I observe everything in that ferrous and nonferrous founding near Sangli in
Maharashtra, OK.
0:35:29.410 --> 0:35:31.920
And then I started understanding the importance of.
0:35:31.980 --> 0:35:42.400
Then I read books written on manufacturing by Professor NT Rock or professor in some Malaysian
university, and I started developing interest in manufactured.
0:35:44.180 --> 0:35:49.930
The extent that I cannot think design, design video without manufacturing or manufacturing.
0:35:50.0 --> 0:35:54.780
I joined the PhD program in IC in Center for design and product manufacturing.
0:35:55.800 --> 0:35:59.60
OK, so this is the change mindset.
0:35:59.410 --> 0:36:0.940
Several factors affect this.
0:36:1.470 --> 0:36:5.180
If for Queens, I'm able to change your mindset, then I have done my job.
0:36:5.690 --> 0:36:7.250
OK, I think I said enough.
0:36:9.870 --> 0:36:12.550
Now you see the in air conditioner is a specification.
0:36:14.760 --> 0:36:16.290
OK, it's a characteristic.
0:36:18.120 --> 0:36:19.360
It's not a specific issue.
0:36:21.790 --> 0:36:34.130
Yes, there may be some interpretation related matters now you think carefully about these things and
hopefully you will go and correct answers are also there which I have entered in the your secrets.
0:36:35.950 --> 0:36:46.830
To let us now talk about your say, this is a review class, our we inform you that the let us take a look at
your course handout just to get the code signed out for you.
0:36:46.840 --> 0:36:48.580
I will show you where exactly we are.
0:37:8.810 --> 0:37:19.70
You open the core, signed out and then I will share it with you and I will show you where exactly we are
in this code post and I'm not suppressing my principles on you, OK?
0:37:19.870 --> 0:37:25.370
Ohh, I'm always say liberal person and I like to give the students the opportunity that they will learn.
0:37:26.170 --> 0:37:26.390
OK.
0:37:27.200 --> 0:37:33.160
I just wanted to know how your impressions K about this thing.
0:37:34.50 --> 0:37:35.460
He only limited to trees.
0:37:35.470 --> 0:37:40.770
One the things which are meant for you so I don't have any other things to say about that.
0:37:41.570 --> 0:37:45.570
OK, to follow, ethics or not, is it mutually individually matter?
0:37:46.580 --> 0:37:46.900
OK.
0:37:46.920 --> 0:37:50.90
B means Learning ethics, educational ethics, business ethics.
0:37:50.140 --> 0:37:53.980
Maybe for an organization world cannot work the way we want.
0:37:55.220 --> 0:37:55.590
OK.
0:37:55.980 --> 0:38:4.430
But if we really want to say we believe in good practices, then the principles are the guiding stars
because you want something.
0:38:4.440 --> 0:38:5.350
I told you that.
0:38:5.640 --> 0:38:5.990
No.
0:38:6.840 --> 0:38:17.190
During the person usually who starts thinking and yeah, establishes the organization as he in the case
with most of the organizations in the world and then the.
0:38:19.800 --> 0:38:20.700
Well, nice needs.
0:38:23.60 --> 0:38:23.230
No.
0:38:23.290 --> 0:38:26.540
Then you move to organization and went to organize and make sure.
0:38:26.550 --> 0:38:36.610
Then they start working in the organization with principles and such organizations have perpetual
existence, practically from moving from person to organization to principle.
0:38:36.620 --> 0:38:40.120
That think the importance of this principle so that umm.
0:38:41.260 --> 0:38:47.680
If somebody's not agreeing on fine because I also believe in individuals, those hoping mentality,
everything my see.
0:38:48.450 --> 0:38:51.420
OK, but when should not trace the things to the exchange?
0:38:51.430 --> 0:38:56.860
Possibly someone has done OK and should also respect the opinions of others.
0:39:0.130 --> 0:39:4.890
Majority can be misleading also and you have been going several times in India.
0:39:8.110 --> 0:39:10.470
OK, so uh product please one.
0:39:10.540 --> 0:39:10.650
No.
0:39:15.740 --> 0:39:17.880
I will just try to answer this question.
0:39:18.790 --> 0:39:22.640
Ohh, it is meaningful to compare the quality of different grades of products.
0:39:25.570 --> 0:39:27.230
Time series false, OK.
0:39:30.430 --> 0:39:32.580
You can compare the quality within the same way.
0:39:32.590 --> 0:39:34.640
You can compare the quality of two cars.
0:39:34.710 --> 0:39:43.240
That is the costing 4,00,000, but you cannot compare the quality of two cars we when it's costing $14.00
stay, we will be different grades.
0:39:44.120 --> 0:39:48.700
That's why it is false and this end sequence they will be confusing.
0:39:48.710 --> 0:39:58.360
You will not have the straightforward answers in any examination, multiple choice questions, and two
endpoints you enforce to think.
0:40:2.100 --> 0:40:3.710
You know when this foolish questions?
0:40:3.720 --> 0:40:12.760
Foolish questions will sound like this, and this perception will change from person to person about any
question or interpretation. Hmm.
0:40:15.350 --> 0:40:38.590
But we it is even my job because you even though you people have completed your valuations and we
have significant experience at your disposal, OK, Learning practices are most often in their correct format
or not knowing the most of the persons and give you an example that is Gage R&R study is there in your
Six Sigma course.
0:40:39.150 --> 0:40:44.790
Most of the people don't know how to implement this in their in their, in their workplace.
0:40:46.390 --> 0:40:48.750
And type of weakness of that, I've witnessed that.
0:40:51.520 --> 0:40:53.870
This is why because you didn't learn.
0:40:53.880 --> 0:40:54.640
They don't know it.
0:40:56.900 --> 0:40:58.880
And learning with you want to know actually.
0:41:1.350 --> 0:41:3.880
Not yet, I hope, will Deepak Mahajan.
0:41:3.890 --> 0:41:4.990
I have answered your question.
0:41:9.910 --> 0:41:13.0
You cannot compare the quality of products in different grades.
0:41:13.270 --> 0:41:19.560
You cannot compare a resto watch we costing ₹1000 and 10,000 because there are different things.
0:41:22.310 --> 0:41:24.770
The correct must be the same grade to compare their quality.
0:41:27.840 --> 0:41:28.150
Yes.
0:41:28.160 --> 0:41:35.250
Now I think that if you class let me open that see word file I will share the screen.
0:42:7.450 --> 0:42:9.680
I think the core structure is visible to you.
0:42:16.110 --> 0:42:16.580
It's or no.
0:42:22.250 --> 0:42:22.730
KAUSHIK MUKHOPADHYAY .
No, Sir.
0:42:23.420 --> 0:42:23.570
No.
0:42:24.840 --> 0:42:25.20
No.
0:42:25.760 --> 0:42:26.730
Let me check the doggie.
0:42:28.210 --> 0:42:29.580
VASUDEVAKUMAR R .
Do you screen is visible Sir?
0:42:30.670 --> 0:42:31.580
You just won't go.
0:42:31.630 --> 0:42:32.80
No.
0:42:32.510 --> 0:42:33.70
Is it now?
0:42:35.780 --> 0:42:35.920
VASUDEVAKUMAR R .
Yes.
0:42:36.240 --> 0:42:36.630
Yes, Sir.
0:42:35.820 --> 0:42:37.10
Should be hot.
0:42:37.770 --> 0:42:38.0
SIRANJIVI KUMAR M .
This.
0:42:37.420 --> 0:42:43.950
OK, now you take a look at this and see all this discussion should lead you to say correct decision making.
0:42:43.960 --> 0:42:46.410
What you should you should know what you should do.
0:42:46.640 --> 0:42:52.990
It is not that say the student has said something against me and I will have curse approach to nothing like
that.
0:42:53.380 --> 0:42:56.670
I respect everybody's opinion and that's why I listen.
0:42:56.680 --> 0:42:57.560
Listen you patiently.
0:42:59.370 --> 0:42:59.620
OK.
0:43:1.470 --> 0:43:2.80
Ohh.
0:43:7.470 --> 0:43:7.960
Two things.
0:43:7.970 --> 0:43:15.90
All these topics you can start from contact hours one and two we have started with quality management,
QC and quality.
0:43:15.100 --> 0:43:17.910
These are first two sessions focused on basics of quality.
0:43:19.30 --> 0:43:19.380
OK.
0:43:19.650 --> 0:43:28.270
Then next you service quality, quality, vocabulary, PDCA, AQMP please face thinking management of
sustainability.
0:43:28.660 --> 0:43:31.290
This is actually planned for eight classes.
0:43:31.300 --> 0:43:42.800
We have already covered it in seven classes and that's why I usually keep the eight class resort for, say,
preparing the students for your mid semester examination or this course.
0:43:44.830 --> 0:43:49.680
Because even though the textbook is there for you, it is not that way.
0:43:49.690 --> 0:43:54.920
Complete it is having information only on basics of quality and ISO 9001.
0:43:55.90 --> 0:44:1.850
It doesn't discuss about, say, history of quality to the extent required, service quality or quality.
0:44:1.860 --> 0:44:2.20
Who?
0:44:2.30 --> 0:44:16.660
Capillary then also quality management principles respace these things are in the appendices of the
textbook, it doesn't have any inclusion of management process, tenability, quality management tools
and auditing process.
0:44:18.510 --> 0:44:18.840
OK.
0:44:19.160 --> 0:44:27.840
So now in this class, we'll just review the things and I will give you some clues for preparation for your
medicine history examination.
0:44:28.790 --> 0:44:32.270
OK, how to prepare for this otherwise?
0:44:32.850 --> 0:44:35.200
Ohh you will say that it will.
0:44:35.210 --> 0:44:36.380
It is the final blow.
0:44:36.810 --> 0:44:38.620
We are lost through the questions.
0:44:38.630 --> 0:44:43.440
We're very difficult for us to answer and it is a closed book examination again.
0:44:46.600 --> 0:44:46.880
OK.
0:44:49.0 --> 0:44:53.70
Ohh, are you convinced about the things that we had done so far?
0:44:57.550 --> 0:44:59.680
You will have syllabus till this point.
0:45:2.190 --> 0:45:2.470
Hey.
0:45:4.670 --> 0:45:5.380
Let me check.
0:45:5.550 --> 0:45:7.230
Let us be on hold for me.
0:45:11.520 --> 0:45:12.10
Oh.
0:45:12.340 --> 0:45:13.890
Ohh till we space thinking.
0:45:14.500 --> 0:45:19.530
OK, now this part will be in your next conference management of sustainability.
0:45:20.0 --> 0:45:22.0
I just want to say keep these standards.
0:45:22.830 --> 0:45:23.90
Uh.
0:45:23.100 --> 0:45:32.810
See like ISO 9000 four 9001 and this 19,011 for your competency language and something from earlier
part. OK.
0:45:35.30 --> 0:45:38.480
No, you you can focus your preparation only on.
0:45:38.490 --> 0:45:40.470
This was successions.
0:45:41.800 --> 0:45:44.910
The last station on no, which was on sustainability.
0:45:45.460 --> 0:45:47.330
You can skip it for the time being.
0:45:49.740 --> 0:45:49.970
OK.
0:45:54.870 --> 0:45:57.450
She wants to speak, yes.
0:46:1.670 --> 0:46:2.160
Uh-huh.
0:46:2.220 --> 0:46:2.750
No, Sir.
0:46:2.760 --> 0:46:4.860
It was just a falsely implicated.
0:46:4.870 --> 0:46:5.710
I'm just changing out.
0:46:6.830 --> 0:46:6.970
What?
0:46:7.80 --> 0:46:7.540
OK.
0:46:7.730 --> 0:46:11.770
Anybody else I have understood the contents informed thing.
0:46:14.170 --> 0:46:15.260
You can take a screenshot.
0:46:21.240 --> 0:46:22.60
I would just say.
0:46:21.440 --> 0:46:22.500
Fair. Yeah.
0:46:23.180 --> 0:46:28.770
So just to confirm, once again you told me last session that is management of sustainability is not there.
0:46:29.100 --> 0:46:32.930
This comprehensive examination of this forthcoming complexion examination.
0:46:33.550 --> 0:46:34.520
Just just minute.
0:46:34.530 --> 0:46:37.230
I will see you the contents.
0:46:39.600 --> 0:46:40.750
In your teams.
0:46:44.350 --> 0:46:46.730
Uh, so this is the part you need to focus.
0:46:59.10 --> 0:46:59.570
Would you OK.
0:47:1.870 --> 0:47:3.480
Is it OK now, Sir?
0:47:3.790 --> 0:47:4.630
Up to 14th.
0:47:4.70 --> 0:47:5.590
Umm OK.
0:47:9.910 --> 0:47:10.780
This is hilarious.
0:47:10.790 --> 0:47:11.480
Part is he 2.
0:47:19.80 --> 0:47:19.350
Yeah.
0:47:19.480 --> 0:47:19.620
Sorry.
0:47:25.950 --> 0:47:29.280
Yeah, I'm always maintaining the necessary transparency and clarity.
0:47:29.290 --> 0:47:34.660
I don't like that the student should be taken a straight from the objectives.
0:47:34.750 --> 0:47:35.760
No, no, that is.
0:47:35.770 --> 0:47:36.600
Never mind tension.
0:47:37.460 --> 0:47:45.780
That's why I'm giving you the things with all necessary clarity and the path that get you delete once you
know and then you practice.
0:47:47.730 --> 0:47:49.180
And when we progress also.
0:47:54.870 --> 0:48:10.860
And also one more thing, whatever course contains are there, it may be for any course like say for finite
element analysis or for see management system decision making systems or another course you can
consider on so workshop practices.
0:48:11.270 --> 0:48:14.470
So the course contains will be limited in a sense.
0:48:14.950 --> 0:48:16.660
OK, practical situations.
0:48:16.670 --> 0:48:17.780
We'll have their own.
0:48:18.850 --> 0:48:19.350
Say.
0:48:21.530 --> 0:48:26.380
Intrique seeds one has to apply intuition and experience Learning.
0:48:26.650 --> 0:48:29.80
Then you can handle the things properly.
0:48:30.860 --> 0:48:31.190
OK.
0:48:31.520 --> 0:48:39.910
You know, medical practitioners are successful because they do all these things as against the engineers,
engineers or poor restrictive in application applying their things.
0:48:40.100 --> 0:48:43.240
OK, so when should know this thing?
0:48:43.410 --> 0:48:46.640
You will find all the doctors are see most often.
0:48:46.650 --> 0:48:53.570
They are having their own clinics and I'll speak to this probably OK Applied their thing this week.
0:48:54.60 --> 0:49:3.620
That is one of the principal to events that individually they can be professionals, but for engineers that
thing it not happening anymore and unlikely to happen.
0:49:8.650 --> 0:49:9.0
Yes.
0:49:9.10 --> 0:49:11.330
Now, uh, let me close this.
0:49:18.310 --> 0:49:18.500
Huh.
0:49:19.340 --> 0:49:22.210
So the types of questions you will have.
0:49:22.620 --> 0:49:25.830
So actually I do not prepare.
0:49:25.880 --> 0:49:30.830
OK, I will open the presentation slide, but it will not have any contents for today.
0:49:32.580 --> 0:49:35.570
Still, I will open this presentation I hope.
0:49:47.480 --> 0:49:51.390
Out of this Class 7 you can exclude hmm.
0:49:57.440 --> 0:49:58.20
This park.
0:50:0.630 --> 0:50:3.80
You should expect OK.
0:50:5.220 --> 0:50:11.610
And we'll now be having sex discussion on questions for meetings, like the mention on the what I look
like this topics.
0:50:24.630 --> 0:50:28.600
I so you will have two parts actually means those who are missing your regular.
0:50:28.610 --> 0:50:32.140
They will have to appear for makeup examination.
0:50:34.670 --> 0:50:45.150
So we can make a, say, the preparation more focused K you have to umm did something from say quality
control, quality assurance?
0:50:46.340 --> 0:50:52.690
OK, I've been quality management principles, PDCA.
0:50:54.290 --> 0:50:54.840
Umm.
0:50:54.970 --> 0:50:59.990
Then service quality model, peace based thinking and management.
0:51:0.0 --> 0:51:0.850
Yes, they are there.
0:51:1.340 --> 0:51:3.470
So you'll be examining on all these topics.
0:51:4.60 --> 0:51:9.510
I will not share what exactly is the question, OK somebody can go to the extent.
0:51:9.520 --> 0:51:9.990
Sir, please.
0:51:10.0 --> 0:51:13.840
We are working professional disclose these so this should not be there.
0:51:15.540 --> 0:51:20.660
OK, so I'm just giving you the Major General nature of questions.
0:51:20.730 --> 0:51:21.960
You are likely to.
0:51:22.290 --> 0:51:37.420
So your question paper will have four questions for both exams, regular and makeup, and within half an
hour you should be able to answer the question and both modes are available to you, and I expect that
you should be writing in a good way.
0:51:38.240 --> 0:51:51.110
Has Mr Senthil Kumar said that now we have to learn and increase our knowledge and this see how to
create your skills, knowledge and skills that are definitely.
0:51:51.160 --> 0:51:52.870
That's why I'm taking your.
0:51:52.880 --> 0:51:56.400
Taking your sorry telling you all these things well in advance.
0:51:56.410 --> 0:52:1.630
At least two weeks before you can refer the textbook by RAJENDRA Kumar Gupta.
0:52:3.160 --> 0:52:8.400
OK, but better you should go through these recordings properly 1 + 6 classes.
0:52:11.50 --> 0:52:11.280
OK.
0:52:12.250 --> 0:52:17.910
And starting from the quality concepts, you can understand what is it mean by quality.
0:52:18.970 --> 0:52:20.110
No quality control.
0:52:21.210 --> 0:52:21.410
OK.
0:52:22.440 --> 0:52:24.280
And they know quality management.
0:52:24.290 --> 0:52:24.630
Sorry.
0:52:24.680 --> 0:52:25.170
Uh.
0:52:25.580 --> 0:52:29.820
Quality assurance and then total quality manager. OK.
0:52:29.830 --> 0:52:33.490
Can you please tell me the exact because we don't quality control and quality assurance.
0:52:47.950 --> 0:52:48.720
Also I will.
0:52:48.60 --> 0:52:50.600
BASKARAN G .
Who's quality assurance could be a system system?
0:52:50.620 --> 0:52:52.160
OK, I will allow allow Mike.
0:52:54.50 --> 0:52:54.210
BASKARAN G .
Hello.
0:52:55.200 --> 0:52:58.80
Not just parties, yes.
0:53:7.430 --> 0:53:10.990
Are you ohh allowed my wallet and you know.
0:53:22.600 --> 0:53:22.740
BASKARAN G .
Hello.
0:53:23.480 --> 0:53:23.820
Uh, yeah.
0:53:25.430 --> 0:53:40.260
BASKARAN G .
You is a kind of a a system which will help us in terms of controlling, controlling the end to end product
quality or a product quality assurance, whereas QC is a kind of a check in balance mechanism in order to
monitor, monitor.
0:53:42.800 --> 0:53:46.170
BASKARAN G .
The specifications are attributes or characteristics are being met.
0:53:46.480 --> 0:53:49.90
BASKARAN G .
It's a more of a check in balance controls.
0:53:49.280 --> 0:53:52.470
BASKARAN G .
It doesn't helps in terms of control the product quality.
0:53:56.850 --> 0:54:3.160
OK, now quite you have some perception about you, but you should refine your understanding about
these concepts from quality concepts.
0:54:3.570 --> 0:54:3.980
OK.
0:54:4.530 --> 0:54:9.680
And you're comparison, should they be clear about the degree and QA QC.
0:54:10.570 --> 0:54:16.140
OK, so this topic you should properly unless you can use Internet also for your preparation.
0:54:16.280 --> 0:54:16.490
Hmm.
0:54:17.420 --> 0:54:29.550
OK, kind of being your your quality management system, you should go be able to explain what exactly
the quality management system and what are the expectations?
0:54:31.780 --> 0:54:38.610
The rather we can say that what is the quality management system and how do you perceive it in an
organization?
0:54:42.170 --> 0:54:43.310
What is its framework?
0:54:43.320 --> 0:54:52.780
How it is implemented and with the and the intention for its implementation and the physical structure
of QMS, OK, you need the physical part.
0:54:52.790 --> 0:54:54.330
You will have organization.
0:54:54.560 --> 0:54:58.920
People home means all interested parties documentation, OK.
0:55:1.850 --> 0:55:3.970
So this part you should be studying properly.
0:55:9.190 --> 0:55:9.950
It makes movies.
0:55:11.910 --> 0:55:13.60
You have to say no.
0:55:13.70 --> 0:55:14.880
Go through this quality management principles.
0:55:17.430 --> 0:55:24.10
I know because it's it is there and we will try to understand that.
0:55:24.20 --> 0:55:26.830
What is the rational behind each quality management principle?
0:55:29.210 --> 0:55:29.400
OK.
0:55:31.170 --> 0:55:31.920
And why?
0:55:31.960 --> 0:55:33.60
What should be?
0:55:33.70 --> 0:55:38.220
What benefits you are data driving by having it in your at the foundation of your QMS.
0:55:39.690 --> 0:55:42.480
In order to achieve these benefits, what actions you can take?
0:55:45.390 --> 0:55:53.280
To uh, there are two uh, which there will be 4 questions for each of your regular and makeup
examination.
0:55:53.910 --> 0:55:57.610
You can spend at least 25 to 30 minutes for each question.
0:55:58.410 --> 0:56:0.590
That answer should be written in a good way.
0:56:1.150 --> 0:56:1.940
Type or written.
0:56:1.950 --> 0:56:3.0
Both options are available.
0:56:4.0 --> 0:56:4.240
OK.
0:56:5.470 --> 0:56:9.520
Ohh 9/2 hours somebody will ask 2 hours examinations.
0:56:14.60 --> 0:56:14.340
OK.
0:56:14.350 --> 0:56:21.30
Another area I'll see from your UK you have to understand what how PDCA cycle is implemented for
different process.
0:56:21.100 --> 0:56:24.360
Because ISO 9001 is a process based QMS.
0:56:27.640 --> 0:56:34.470
They know in All in all, the failures from plan do take act in plant phase.
0:56:34.480 --> 0:56:38.860
You need to provide a thorough plan with all 5W S and one H.
0:56:39.580 --> 0:56:44.320
OK, I didn't know your implementation plan in two.
0:56:46.640 --> 0:56:50.10
Implementation in the blue part OK.
0:56:52.750 --> 0:56:54.650
Then you need to help make any long for.
0:56:56.430 --> 0:56:58.660
Chickens measuring and monitoring.
0:56:59.830 --> 0:57:2.0
And then your black, then again.
0:57:2.970 --> 0:57:9.130
Uh, if you are achieved the state and you will move to higher level of improvement.
0:57:9.180 --> 0:57:13.390
One PDCA cycle leads Ohh followed by PDSA.
0:57:14.750 --> 0:57:15.730
His post ended Edge.
0:57:18.440 --> 0:57:31.440
Who your answer should be, including all of these things if you are asked to implement a PDCA cycle for
a given process, just don't write playing, do actually and see when people write things they know about
it.
0:57:31.450 --> 0:57:33.680
They don't write what they are expected to write.
0:57:34.130 --> 0:57:35.820
That is a major problem at all levels.
0:57:41.110 --> 0:57:41.540
Who?
0:57:41.630 --> 0:57:48.420
Uh, getting what I would like to attract your attention to, and you need to understand service quality
model.
0:57:48.830 --> 0:57:50.40
Let me take some water.
0:57:50.670 --> 0:57:51.840
It is already one hour.
0:57:51.850 --> 0:57:57.510
Can we take a break up couple of minutes by your break and then we will discuss remaining part.
0:58:0.770 --> 0:58:1.360
OK, Sir.
0:57:59.740 --> 0:58:1.920
Today we are we are likely to finish our class.
0:58:1.370 --> 0:58:2.150
Writes a ticket.
0:58:2.160 --> 0:58:2.920
The breakfast? Fine.
0:58:3.680 --> 0:58:5.970
OK, we can take a break for 4-5 minutes.
0:58:5.980 --> 0:58:7.970
No, thank you.
0:58:8.410 --> 0:58:8.650
OK.
1:1:47.230 --> 1:1:48.870
Hoping people are begging your sweet.
1:1:48.910 --> 1:1:51.900
We can continue our see this report.
1:1:56.380 --> 1:1:58.940
Ohh, I'd so while writing your answers.
1:1:59.640 --> 1:2:0.370
Yeah.
1:2:0.620 --> 1:2:2.70
Can you cook quality?
1:2:2.140 --> 1:2:4.190
You could say sheets OK.
1:2:4.550 --> 1:2:7.550
Your answer should be legible handwriting and.
1:2:9.690 --> 1:2:11.860
It should be to the extent possible.
1:2:12.330 --> 1:2:14.10
Stick to what is expected.
1:2:16.140 --> 1:2:17.500
Don't try to Landon things.
1:2:19.930 --> 1:2:24.200
That will probably divert my attention, no?
1:2:26.260 --> 1:2:28.20
Then come to Duction will be gone.
1:2:28.400 --> 1:2:31.180
Why read the question properly?
1:2:31.190 --> 1:2:34.300
Simplest instruction right as per the question asked.
1:2:34.770 --> 1:2:41.0
And third most important thing is that the IT should be legible handwriting K.
1:2:46.150 --> 1:2:46.920
Yes you can.
1:2:43.270 --> 1:2:48.0
SIRANJIVI KUMAR M .
The so can't we just type type the answers in the response?
1:2:47.30 --> 1:2:49.920
Yes, both options are there for you for this exam machine.
1:2:51.240 --> 1:2:51.490
OK.
1:2:51.500 --> 1:2:56.210
But those who are writing on a piece of paper, and they should follow this and will.
1:2:58.520 --> 1:3:3.660
So you, you, you somewhere you are required to prepare some diagram which I will tell that.
1:3:5.620 --> 1:3:6.520
Now, but before that.
1:3:7.830 --> 1:3:11.740
SIRANJIVI KUMAR M .
They yourself fairly expressing the diagram we use the force field to.
1:3:12.100 --> 1:3:12.340
No.
1:3:11.850 --> 1:3:12.890
SIRANJIVI KUMAR M .
You can scan and upload.
1:3:12.350 --> 1:3:13.90
Yes, just wait.
1:3:13.100 --> 1:3:13.550
Just wait.
1:3:13.560 --> 1:3:14.570
Let me finish first.
1:3:15.950 --> 1:3:24.360
OK, so I'm just giving you some clues that how you should be writing in a better way and also
simultaneously will be serving.
1:3:24.480 --> 1:3:27.720
Will be getting good Marks and also no.
1:3:27.730 --> 1:3:30.170
It will be developing a skill to write in a good way.
1:3:31.930 --> 1:3:35.540
Very good important aspect for all engineering professionals.
1:3:36.970 --> 1:3:39.810
Well, you have to understand the service quality model properly.
1:3:41.460 --> 1:3:43.560
OK, now you will not be just questioning that.
1:3:43.570 --> 1:3:44.540
What is this gap?
1:3:45.250 --> 1:3:49.840
The customer expectations for this management perceptions or employee perceptions?
1:3:49.850 --> 1:3:51.320
No, you are.
1:3:51.570 --> 1:3:54.590
You have to thoughtfully answer the questions on service quality model.
1:3:55.460 --> 1:4:7.100
You have to understand the dimensionality of the service quality model K and also you play pay proper
attention to say the zone of tolerance.
1:4:9.0 --> 1:4:10.630
And how very it is.
1:4:10.640 --> 1:4:12.820
Dimensions are, uh.
1:4:13.420 --> 1:4:15.720
See influencing this John of tolerance.
1:4:17.990 --> 1:4:20.570
There are five dimensions, form service, quality model.
1:4:22.480 --> 1:4:23.910
We'll prepare this properly.
1:4:24.110 --> 1:4:26.510
Then you will be able to answer questions on this topic.
1:4:28.40 --> 1:4:28.350
OK.
1:4:28.820 --> 1:4:38.570
And also uh, you know, go to assist the service quality you need to get customer feedback you need to
provide me with some form of Performa or questionnaire.
1:4:39.300 --> 1:4:39.510
OK.
1:4:40.680 --> 1:4:44.690
And do you want to access to each dimensions of service quality?
1:4:44.700 --> 1:4:46.930
So you need to think about and.
1:4:46.940 --> 1:4:47.750
There are two parts.
1:4:47.760 --> 1:4:51.280
One is expectation from the service and 2nd is perception from the service.
1:4:52.950 --> 1:5:3.560
So you can prepare or see or you can relationship come for customer who assist the video dimensions of
service quality.
1:5:8.320 --> 1:5:11.750
That much is sufficient, I think, for on the topic of service quality model.
1:5:15.110 --> 1:5:20.430
How you understand and interpret this will definitely should say.
1:5:22.620 --> 1:5:24.100
Reflect in your answer.
1:5:25.800 --> 1:5:36.730
You can choose some organization like the restaurant or hospital for which you are preparing a proforma
for assisting the timing, various dimensions of service, colleague.
1:5:39.370 --> 1:5:40.30
I will.
1:5:40.160 --> 1:5:51.530
Not take you to the details that how you how you are finding the difference weightages are assigned for
different dimensions and then how to calculate the score for each dimension and the overall score.
1:5:52.380 --> 1:6:4.590
Now here, during our classroom discussion on service quality, I regret that I missed one thing that you
are arriving at the total score after evaluating this service colleague.
1:6:5.990 --> 1:6:7.820
And should I show you one of those slides?
1:6:7.830 --> 1:6:9.60
Would you like to take a look at that?
1:6:13.500 --> 1:6:14.500
BAGGA JASDEEP SINGH AJIT SINGH .
Yes, yes, yes.
1:6:14.100 --> 1:6:14.580
SIRANJIVI KUMAR M .
Yes, Sir.
1:6:15.60 --> 1:6:24.910
OK, I will show you one of the slides and then that will be definitely be helpful in improving your it
understanding about these.
1:6:25.650 --> 1:6:29.840
I will open that slide on service quality class from service quality class.
1:7:2.80 --> 1:7:3.400
It's on this slide.
1:7:3.410 --> 1:7:4.600
Ohh example slide.
1:7:7.980 --> 1:7:10.180
You can see these various service quality time, can you?
1:7:16.860 --> 1:7:17.440
SIRANJIVI KUMAR M .
Yeah, a second.
1:7:17.820 --> 1:7:24.950
Ohh so we got the say expect expectations here and these are the person.
1:7:24.960 --> 1:7:33.540
This is core coming from the feedback or see the questionnaire that you are getting filled from your
customer or or the service receptor receiver.
1:7:33.550 --> 1:7:38.170
So and you can calculate this gap score and then these are the weightages.
1:7:41.100 --> 1:7:42.540
How do you find in vintages?
1:7:44.710 --> 1:7:46.240
Or these different dimensions.
1:7:46.520 --> 1:7:48.900
OK, you can think about this.
1:7:49.360 --> 1:7:49.780
OK.
1:7:49.860 --> 1:7:52.450
And this is the weighted average and this is the total score.
1:7:55.570 --> 1:7:58.10
But how will you come to know that this core.
1:7:59.130 --> 1:8:2.70
Ohh, he's OK, not OK.
1:8:4.70 --> 1:8:5.460
You can do your time to speak now.
1:8:28.570 --> 1:8:31.620
Against what you will compare this core service quality score.
1:8:30.880 --> 1:8:32.630
BASKARAN G .
Would you, would you come again, Sir?
1:8:32.640 --> 1:8:35.170
BASKARAN G .
What what exactly you are trying to refer here?
1:8:35.360 --> 1:8:36.500
BASKARAN G .
Sorry, I could not follow.
1:8:37.670 --> 1:8:54.310
It is OK for one organization will say OK Ring service organization which service quality is assessed for, V
is dimensions OK, so for different dimensions it they will be preparing some questions and from that
they will be arriving the score for expectations and perceptions.
1:8:54.880 --> 1:9:1.350
There will be a scale from one to seven or one to 10 for each question, and the customer will be your.
1:9:2.20 --> 1:9:11.160
Giving this say response and you will be subtracting this core expecting your perception minus
expectation.
1:9:11.510 --> 1:9:15.930
OK, so this is the gap score you remember.
1:9:15.940 --> 1:9:23.680
There are gaps in service quality model for each dimension there is weightage because each dimension
will not have equal influence.
1:9:23.780 --> 1:9:25.140
The total of this is 100.
1:9:26.540 --> 1:9:37.250
If you multiply these caps score by this, you will arrive the weighted average for each service dimension
and then you are adding all these to arrive at this score minus one point.
1:9:37.500 --> 1:9:38.0
Is it OK?
1:9:40.180 --> 1:9:40.930
BASKARAN G .
Umm.
1:9:42.840 --> 1:9:43.110
Sir.
1:9:39.560 --> 1:9:43.770
What having this number at hand, how will you say about the?
1:9:43.120 --> 1:9:43.930
Come up again, Sir.
1:9:43.940 --> 1:9:44.150
Sir.
1:9:44.160 --> 1:9:44.980
Sir, we will.
1:9:44.990 --> 1:9:46.750
We again again explain the thing, Sir.
1:9:47.850 --> 1:9:49.920
No, I have explained twice how?
1:9:49.930 --> 1:9:52.100
How many times you want me to do?
1:9:52.170 --> 1:9:53.540
You could take a look at this.
1:9:53.550 --> 1:9:54.380
This is simple thing.
1:9:57.610 --> 1:10:3.530
But just adding this weighted averages, this is simply the difference multiplied by weightage for each
damage.
1:10:5.130 --> 1:10:5.300
Cool.
1:10:6.290 --> 1:10:9.350
Uh, this is the overall weighted score minus one points.
1:10:9.360 --> 1:10:15.270
If you add this so how will you under say correlate this core?
1:10:17.530 --> 1:10:23.140
Whether the service quality is adequate more than desired or it is less than or it is poor, right?
1:10:28.410 --> 1:10:30.600
BASKARAN G .
Since it is negative, it is not great.
1:10:34.210 --> 1:10:34.400
Umm.
1:10:32.140 --> 1:10:34.830
BASKARAN G .
It is the one one way Net Promoter score NPS.
1:10:43.210 --> 1:10:43.750
SENTHILKUMAR A .
In the school.
1:10:42.300 --> 1:10:55.570
So with what you will be comparing this I mean to say how will you find out the maximum core that will
be say uh feeling you is this is the best line with which we are comparing?
1:11:1.120 --> 1:11:2.610
Can you apply some logic here?
1:11:4.330 --> 1:11:4.860
UTTAM KUMAR .
So maybe.
1:11:4.480 --> 1:11:6.660
SENTHILKUMAR A .
Sorry if the score is more than one.
1:11:4.380 --> 1:11:6.870
EKTA AGRAWAL .
So if we can make the gaps course 0.
1:11:6.50 --> 1:11:7.900
Just, just, just me, just how?
1:11:8.480 --> 1:11:8.930
SENTHILKUMAR A .
Sorry Sir.
1:11:7.910 --> 1:11:9.160
Yes, somebody said please.
1:11:9.210 --> 1:11:12.300
That will, Madam, just just wait.
1:11:10.50 --> 1:11:13.350
SENTHILKUMAR A .
So more than once, if the score is more than positive one.
1:11:13.900 --> 1:11:14.730
Just me, just me.
1:11:14.740 --> 1:11:18.290
Some, Madam, can you please repeat get score 0?
1:11:19.190 --> 1:11:19.460
EKTA AGRAWAL .
Yes.
1:11:21.100 --> 1:11:21.590
Correct.
1:11:21.600 --> 1:11:22.40
Very good.
1:11:22.980 --> 1:11:23.530
Correct, correct.
1:11:19.470 --> 1:11:28.760
EKTA AGRAWAL .
So if we can make the gaps go zero, then the what is the Max maximum weighted average we can add
and then we can compare with the score, yeah.
1:11:25.890 --> 1:11:33.70
But if this is zero OK thing, weighted average will be, yeah.
1:11:32.910 --> 1:11:36.290
EKTA AGRAWAL .
A point here it will be 0.19.
1:11:37.20 --> 1:11:37.250
Umm.
1:11:37.930 --> 1:11:41.800
EKTA AGRAWAL .
And then it will be .29 here, then .1 and we'll Add all the things.
1:11:41.810 --> 1:11:44.610
EKTA AGRAWAL .
Then we can get the positive score and then we can compare with the.
1:11:44.640 --> 1:11:45.90
No, no.
1:11:48.430 --> 1:11:48.610
EKTA AGRAWAL .
Yeah.
1:11:45.100 --> 1:11:52.820
See first of all, if this gap scores are zero, OK, we are arriving at weighted average by multiplying gap
score with this packages.
1:11:52.810 --> 1:11:53.260
EKTA AGRAWAL .
OK.
1:11:54.110 --> 1:11:55.610
UTTAM KUMAR .
So that you have to come 07.
1:11:53.270 --> 1:11:55.780
EKTA AGRAWAL .
Yes, so zero, it will be zero.
1:11:55.230 --> 1:11:56.280
Ah, you zero.
1:11:55.990 --> 1:11:56.890
EKTA AGRAWAL .
Yeah, it will be 0.
1:12:5.260 --> 1:12:5.420
EKTA AGRAWAL .
Yeah.
1:11:57.580 --> 1:12:7.300
OK, so here if you're gaps for all these dimensions is 0, then you will have this zeros here fine and then
this will be zero.
1:12:8.930 --> 1:12:12.860
OK, if you are gap score is positive fine.
1:12:14.470 --> 1:12:14.880
Pain.
1:12:15.90 --> 1:12:17.370
This all these things are off to a positive number.
1:12:18.340 --> 1:12:18.740
Pain.
1:12:18.950 --> 1:12:22.820
Your perceptions will be pursued, quality will be more than the expected.
1:12:22.830 --> 1:12:27.230
Quality will be exceeding the expectations of the customer followed.
1:12:30.580 --> 1:12:31.230
BASKARAN G .
Yep, understood.
1:12:32.500 --> 1:12:33.40
Huh.
1:12:31.240 --> 1:12:34.80
BASKARAN G .
I'm on on uh, one question.
1:12:33.80 --> 1:12:40.50
So zero will be take zero will be your baseline with which you will be comparing the service quality score
when there exist.
1:12:40.400 --> 1:12:43.390
Now, actually no gap between expectations and perception.
1:12:45.830 --> 1:12:46.90
Hope.
1:12:45.400 --> 1:12:47.650
BASKARAN G .
Let's correct about the expectation.
1:12:47.660 --> 1:12:53.880
BASKARAN G .
It is again, it's more of a a more often objectives that are all good design.
1:12:55.320 --> 1:12:55.490
Sorry.
1:12:55.620 --> 1:12:55.970
BASKARAN G .
What?
1:12:55.980 --> 1:12:59.660
BASKARAN G .
What's the difference between except except expectation and perceptions?
1:12:58.660 --> 1:13:2.210
Did you attend the class on say, this service quality model?
1:13:2.440 --> 1:13:3.610
Or you might might have.
1:13:2.540 --> 1:13:3.950
BASKARAN G .
And probably would have missed it.
1:13:4.320 --> 1:13:4.800
BASKARAN G .
My love.
1:13:4.110 --> 1:13:4.890
OK.
1:13:4.810 --> 1:13:5.270
BASKARAN G .
Missed it? Yeah.
1:13:5.360 --> 1:13:5.870
Yes, yes.
1:13:7.540 --> 1:13:7.770
BASKARAN G .
Umm.
1:13:5.880 --> 1:13:10.290
So please go through that and see now if you consider a restaurant.
1:13:10.540 --> 1:13:10.790
OK.
1:13:11.600 --> 1:13:12.920
Not the customers.
1:13:12.930 --> 1:13:15.560
Expectation is the restaurant should be clean.
1:13:16.630 --> 1:13:24.960
OK, so you can think about the question, uh, that the restaurant is clean, is the restaurant clean?
1:13:25.890 --> 1:13:28.870
They knew will give the expectations course from one to seven.
1:13:29.750 --> 1:13:30.100
OK.
1:13:30.510 --> 1:13:33.40
And you're perception is that. Ohh.
1:13:35.350 --> 1:13:43.970
So listening to everything in the restaurant was found now clean and neat or say clean only, so that will
be your perception.
1:13:46.90 --> 1:13:47.60
But what do you expect?
1:13:47.70 --> 1:13:54.700
The restaurant clean getting expectation and would you do you observe the restaurant clean?
1:13:54.710 --> 1:13:55.570
This is perception.
1:13:57.360 --> 1:14:16.130
These two questions, one on expectation and the other on perception, will be giving into the so
customer will be giving his response to some skill based mostly 125 or one to seven or one to 10 and
then you will be arriving at this course, OK.
1:14:16.380 --> 1:14:20.620
If he is, perception is more than expectation then this get score will be positive.
1:14:23.0 --> 1:14:26.300
I think you will have positive value very extreme.
1:14:27.760 --> 1:14:28.500
Expectations.
1:14:29.840 --> 1:14:30.530
BASKARAN G .
Your God, is it?
1:14:30.820 --> 1:14:31.760
BASKARAN G .
Understand. Yeah.
1:14:30.230 --> 1:14:33.970
But you're the baseline to compare with zero here.
1:14:34.910 --> 1:14:36.360
Bing, you get schools are zero.
1:14:38.430 --> 1:14:38.740
Followed.
1:14:40.660 --> 1:14:41.30
BASKARAN G .
Yeah.
1:14:41.40 --> 1:14:41.980
BASKARAN G .
Clear. Thanks.
1:14:42.60 --> 1:14:42.570
OK.
1:14:43.40 --> 1:14:44.880
So let us get back to you again.
1:14:48.460 --> 1:14:58.920
So you will go to this topic properly and I have given you some clues how to prepare for this topic, not
just say what is this gap and how will you close this gap.
1:14:59.480 --> 1:14:59.910
OK.
1:15:0.100 --> 1:15:5.190
And also how this service quality dimensions are influencing the zone of tolerance?
1:15:7.80 --> 1:15:15.630
Something there are various features, OK, like customer satisfaction, because I can expect to be
customer will have only loyal.
1:15:16.40 --> 1:15:18.830
He will request for another service cycle.
1:15:19.800 --> 1:15:20.850
Please go through this.
1:15:21.240 --> 1:15:23.200
I think I have discussed enough on this topic.
1:15:25.920 --> 1:15:31.620
And next is on this based thinking and management now provide think it is the last no one more is there.
1:15:32.590 --> 1:15:38.850
OK, so uh, there are variety of tools for this based thinking and this management.
1:15:41.920 --> 1:15:42.300
Yep.
1:15:43.760 --> 1:15:56.30
And you follow a typical part for this assessment and this treatment, there are five stages problem
identification.
1:15:56.120 --> 1:15:59.970
They needs analysis evaluation.
1:16:1.810 --> 1:16:2.240
OK.
1:16:2.380 --> 1:16:11.700
Then his treatment and evaluation with these five stages, you are expected to assessment boards and
they're all then you manage it.
1:16:13.790 --> 1:16:24.600
And there are certain tools for reasoning like color Mode effect analysis, PDPC you'll be asked some
questions on these students also on this this management.
1:16:27.560 --> 1:16:33.620
No, and you can find out the recently involved if you need the tool.
1:16:36.120 --> 1:16:44.540
You can study some of the examples given in the presentation, or you can also go through some
examples available online.
1:16:45.580 --> 1:16:51.250
I don't think you can tell you identify the failure modes and calculate the.
1:16:52.500 --> 1:16:55.150
It's sorry that RPN is priority number.
1:16:56.470 --> 1:16:57.430
What do you do then?
1:16:57.440 --> 1:16:58.20
You find out?
1:16:58.980 --> 1:17:2.560
Umm, Ohh good necessary actions.
1:17:2.570 --> 1:17:8.730
Then you reassess RPN, and then no you suggest.
1:17:8.740 --> 1:17:13.50
And there also you must have some baseline above which you are RPN E uh.
1:17:13.200 --> 1:17:14.280
Say whiskey.
1:17:16.270 --> 1:17:18.320
Who speak to or to adhere to.
1:17:19.400 --> 1:17:19.600
OK.
1:17:20.670 --> 1:17:39.20
You you can, you can say ohh provide your remarks on the failure modified analysis so you are advised to
go through these space management and thinking properly and it's the tools initialize for it and the
outcomes of say annasay analysis.
1:17:40.520 --> 1:17:40.870
OK.
1:17:41.300 --> 1:17:45.880
And the last topic that from our discussion is process approach and process management.
1:17:46.940 --> 1:17:49.720
And that's what actually the second topic next year.
1:17:50.650 --> 1:17:52.10
Ohh quality concepts.
1:17:52.190 --> 1:17:54.970
You go through these properly, OK?
1:17:55.880 --> 1:18:4.830
Ohh angle, you can imagine some situations wherein you need to no translate the process to a process
map.
1:18:5.990 --> 1:18:9.540
OK, you can mix suitable assumptions if required.
1:18:11.610 --> 1:18:12.980
We have you may be required to.
1:18:12.990 --> 1:18:24.180
Yes, you can describe or you can prepare a process map diagram properly and the format is your choice
how you want to present the process map.
1:18:24.400 --> 1:18:37.740
But you should stick to your textbook K so these are some of the clues that you should be see no
poquessing on and I have covered all the topics in both examinations, regular and makeup.
1:18:49.630 --> 1:18:51.360
So now it is your turn to speak.
1:18:51.790 --> 1:18:55.160
Yeah, I have completed my discussion until you part and I have planned.
1:18:55.570 --> 1:19:1.640
I think my maximum 100 minutes discussion today he nothing you.
1:19:1.690 --> 1:19:16.160
The class will be closed somewhat earlier, so in the next part after you are saying from next class because
there will be a class on nine, Saturday will be discussing about quality management tools and you need
not to say consider it for mid semester examination.
1:19:16.170 --> 1:19:19.410
It will be a part of compliance, OK.
1:19:34.690 --> 1:19:34.980
Yes.
1:19:34.990 --> 1:19:35.920
Any other question?
1:19:38.660 --> 1:19:39.430
UTTAM KUMAR .
Uh said.
1:19:39.640 --> 1:19:40.370
UTTAM KUMAR .
Good morning, Sir.
1:19:40.380 --> 1:19:46.520
UTTAM KUMAR .
Sir, can you please clarify on the verification and the validation because it was also in the quiz.
1:19:47.910 --> 1:19:49.770
UTTAM KUMAR .
About the quality assurance.
1:19:50.720 --> 1:19:51.310
Ah, yes.
1:19:51.420 --> 1:20:0.370
The weekend we will do that because we have enough time for today and I have also given you some
idea about the nature of questions you are likely to answer.
1:20:0.880 --> 1:20:1.120
OK.
1:20:2.120 --> 1:20:7.10
Umm, because the blindly playing with the examination is not good.
1:20:9.180 --> 1:20:11.400
And now you should be writing in a good way also.
1:20:13.400 --> 1:20:14.580
I guess what is your question?
1:20:15.730 --> 1:20:20.920
UTTAM KUMAR .
Sir, can you please differentiate vitamin verification and validation because.
1:20:23.620 --> 1:20:29.410
UTTAM KUMAR .
Will this verification is related with the quality assurance or validation?
1:20:29.650 --> 1:20:36.50
UTTAM KUMAR .
As per my understanding verification is about comparing against the standard or specification of
validation is to.
1:20:34.630 --> 1:20:36.190
It is part of quality control.
1:20:37.150 --> 1:20:37.320
No.
1:20:38.290 --> 1:20:38.690
UTTAM KUMAR .
OK.
1:20:38.290 --> 1:20:39.620
And you can see no.
1:20:40.460 --> 1:20:42.350
Uh, actually, I haven't.
1:20:41.400 --> 1:20:43.910
UTTAM KUMAR .
Verification is a part of quality control.
1:20:44.470 --> 1:20:44.860
UTTAM KUMAR .
Is it's a?
1:20:43.340 --> 1:20:45.80
Just just we just.
1:20:46.10 --> 1:20:46.440
Just wait.
1:20:46.450 --> 1:20:47.40
Just wait.
1:20:47.50 --> 1:20:53.230
So you know, Broadway, I'm not assigning any other words to these.
1:20:53.920 --> 1:20:59.650
So if you consider quality control, it is happening at the downstream.
1:21:0.90 --> 1:21:9.710
You are checking your products against some standards or no see nor the specifications of the product.
1:21:10.740 --> 1:21:12.80
OK so.
1:21:13.740 --> 1:21:15.790
Implication is that way.
1:21:17.790 --> 1:21:18.530
Umm, OK.
1:21:18.540 --> 1:21:20.770
Also considered eating quality assurance also.
1:21:23.160 --> 1:21:23.530
OK.
1:21:23.880 --> 1:21:27.250
Because you see the buttons, all these things are interrelated.
1:21:27.420 --> 1:21:31.650
We cannot say that this is a part of this or this is a part of that, but.
1:21:34.280 --> 1:21:36.60
Quality control is a kind of say.
1:21:39.180 --> 1:21:41.820
The invitation but quality assurance is a preventive approach.
1:21:44.450 --> 1:21:51.130
So and it is process based quality assurance already control is product based.
1:21:54.410 --> 1:21:56.930
Or service based and maybe the case?
1:21:59.100 --> 1:22:2.800
So when you are talking about the verification.
1:22:4.760 --> 1:22:10.340
You are comparing it against some standard or I'm spicy as you have eaten your specification.
1:22:12.130 --> 1:22:12.720
It's here.
1:22:12.730 --> 1:22:15.120
In verification, you'll be comparing with specifications.
1:22:25.530 --> 1:22:30.930
You know whether you're achieve the targets or not in case of validation.
1:22:35.100 --> 1:22:38.440
You will have certain benchmarks or you will have certain baseline.
1:22:38.450 --> 1:22:39.640
I've been preaching the company.
1:22:42.240 --> 1:22:45.590
Ohh rather win, but at this stage.
1:22:46.520 --> 1:22:50.160
Ohh you can when you say process validation and see.
1:22:55.690 --> 1:23:1.470
Something that you will be sampling and then you'll be ascertaining that yes, it is.
1:23:1.600 --> 1:23:3.820
The process is behaving as it is intended.
1:23:6.920 --> 1:23:9.70
So they're just to talk about process validation.
1:23:9.80 --> 1:23:13.860
I have not discussed in the closing process validation why it all process validation will be required.
1:23:18.310 --> 1:23:21.860
But before that you must have the process to be standardized, either or.
1:23:21.870 --> 1:23:25.170
You cannot go validate AC process unless it is standards.
1:23:26.390 --> 1:23:28.80
You need to standardize the process.
1:23:28.470 --> 1:23:31.280
You have to state the conditions under which your process will be.
1:23:33.370 --> 1:23:33.870
Operational.
1:23:40.510 --> 1:23:42.660
And then imposes value is new.
1:23:42.670 --> 1:23:46.440
If you refer the table by using the model in the appendix, I see it happening.
1:23:46.450 --> 1:23:48.30
This is you will find one.
1:23:49.20 --> 1:23:52.250
You have been ***** in contributed to this process validation.
1:23:52.300 --> 1:24:2.540
Instead of discussing about it in the class, I recommend that you should go through this process
valuation part on this textbook, which is in the toward the end part of the textbook.
1:24:6.550 --> 1:24:8.480
What were your questions to them, Kumar?
1:24:11.940 --> 1:24:12.280
UTTAM KUMAR .
Yes.
1:24:12.290 --> 1:24:12.760
UTTAM KUMAR .
Yes, Sir.
1:24:12.770 --> 1:24:13.280
UTTAM KUMAR .
Thank you.
1:24:13.350 --> 1:24:13.840
UTTAM KUMAR .
Thank you, Sir.
1:24:14.520 --> 1:24:16.570
So you go through this process validation.
1:24:16.840 --> 1:24:19.890
First you need to standardize your process and then validate it.
1:24:23.690 --> 1:24:24.20
UTTAM KUMAR .
Later.
1:24:23.440 --> 1:24:24.410
But what?
1:24:24.810 --> 1:24:26.630
How do you compare this work?
1:24:26.640 --> 1:24:28.220
Verification invalidation like.
1:24:35.360 --> 1:24:35.800
UTTAM KUMAR .
Sorry Sir.
1:24:36.490 --> 1:24:36.900
UTTAM KUMAR .
Yeah.
1:24:36.730 --> 1:24:38.560
How do you compare this one for?
1:24:38.570 --> 1:24:41.400
Since you say verification and validation.
1:24:48.550 --> 1:24:58.240
UTTAM KUMAR .
Sir, comparing will be against some standard or specification and validation is like as you rightly said Sir.
1:24:58.570 --> 1:25:8.970
UTTAM KUMAR .
Firstly, we have to standardize and then we have to check the process whether the process is going as
per that standardized condition or not.
1:25:11.40 --> 1:25:11.570
You're right.
1:25:11.980 --> 1:25:14.50
No, but therefore you will have certain metrics.
1:25:15.170 --> 1:25:17.180
OK, then you're cooking rice.
1:25:23.10 --> 1:25:23.870
UTTAM KUMAR .
Yes, yes.
1:25:17.270 --> 1:25:24.240
You don't taste the everything in the pot, you just they take one sample now using a small spoon right
now.
1:25:24.250 --> 1:25:27.590
So this is actually what happens actually in case of process relatives.
1:25:29.870 --> 1:25:31.970
I hope you have understood.
1:25:33.500 --> 1:25:35.120
UTTAM KUMAR .
And later Yep.
1:25:34.900 --> 1:25:35.170
No.
1:25:37.260 --> 1:25:37.560
Because.
1:25:40.180 --> 1:25:43.240
And while you do need a, what do you need? Process validated?
1:25:43.640 --> 1:25:48.360
Next question, you need standardized process, but why do you at all need process to be validated?
1:25:58.180 --> 1:25:58.840
BASKARAN G .
Don't want.
1:25:57.900 --> 1:25:59.570
In the need for validating a process.
1:26:1.160 --> 1:26:4.600
BASKARAN G .
To ensure that the dog put output of materials.
1:26:3.790 --> 1:26:5.200
Thanks. Ohh.
1:26:6.480 --> 1:26:7.510
BASKARAN G .
As it deserved.
1:26:6.240 --> 1:26:8.710
You can't do that.
1:26:10.120 --> 1:26:20.80
OK, since you are very close to the answer but still you go through this process validation part from your
Facebook, I don't matter rocks in your personal study.
1:26:24.580 --> 1:26:24.740
BASKARAN G .
Yeah.
1:26:20.120 --> 1:26:24.800
You have written in a good way an example if it also OK now.
1:26:24.810 --> 1:26:26.810
Any other thing, sorry.
1:26:24.920 --> 1:26:27.610
BASKARAN G .
One question, sorry, one question.
1:26:31.410 --> 1:26:31.660
Umm.
1:26:28.300 --> 1:26:34.730
BASKARAN G .
I think in the chat box also we were discussing uh, QA is a verification or a validations.
1:26:36.830 --> 1:26:41.60
BASKARAN G .
Living rather, there is a difference between Q&Q QC.
1:26:41.220 --> 1:26:42.600
BASKARAN G .
Actually, we were discussing right?
1:26:42.610 --> 1:26:45.620
BASKARAN G .
So Aqua could uh verification could be.
1:26:43.960 --> 1:26:47.130
The green verification quality assurance is verification.
1:26:48.430 --> 1:26:49.950
BASKARAN G .
And validation you see.
1:26:49.270 --> 1:26:54.530
And I not the process is already validated before you implement QA.
1:26:56.60 --> 1:26:56.370
BASKARAN G .
Umm.
1:26:56.960 --> 1:27:1.790
OK, the process is validated and during different stages of the process you are very fine.
1:27:3.110 --> 1:27:4.920
Either the things are happening as planned.
1:27:6.820 --> 1:27:7.660
BASKARAN G .
OK, validation.
1:27:7.670 --> 1:27:11.640
BASKARAN G .
Could we consider under QA or QC or it's a large part of a QA system?
1:27:11.820 --> 1:27:19.160
Would this process validation the way it's process say sentric Lucy is not persistent.
1:27:20.460 --> 1:27:25.170
You see at the downstream only will check whether the conformity.
1:27:25.620 --> 1:27:26.490
OK, I see.
1:27:26.540 --> 1:27:26.920
Or not.
1:27:28.600 --> 1:27:37.790
He could not to say you since not talking about the courses it is talking about the conformity of the
product or services with the specifications.
1:27:38.880 --> 1:27:40.510
That's why it is very limited role.
1:27:38.720 --> 1:27:42.300
BASKARAN G .
And that I I understood, Sir.
1:27:42.310 --> 1:27:43.710
BASKARAN G .
But I I think I.
1:27:41.840 --> 1:27:45.910
But uh, and in quality development, so say.
1:27:47.990 --> 1:27:52.860
Or the period of time people have moved from inspection to QC, then to QA.
1:27:53.110 --> 1:27:56.310
So QA that is a higher place than QC.
1:27:57.670 --> 1:27:59.550
And thinking QM and then QMS.
1:28:2.960 --> 1:28:7.810
Now you'll probably understand because this progressive evolve evolution of quality.
1:28:7.820 --> 1:28:9.470
This is progression evolution of quality.
1:28:11.570 --> 1:28:15.980
Once you are manufacturing a product, let us say you need diameter 650 millimeters.
1:28:15.990 --> 1:28:18.90
So you need to check that if it is OK then fine.
1:28:19.50 --> 1:28:19.460
OK.
1:28:19.690 --> 1:28:20.350
What that piece?
1:28:20.360 --> 1:28:28.860
Confirming the specification, you will say Mark your QC pass, but you are not talking about the process
involved.
1:28:28.870 --> 1:28:34.260
In order to achieve this in case of mass scale production, that's why give you come into picture.
1:28:35.130 --> 1:28:42.880
We will talk about everything in order to get the specifications attained and accordingly it will ship the
process.
1:28:58.60 --> 1:28:58.280
OK.
1:29:2.540 --> 1:29:3.440
You know other thing.
1:29:9.920 --> 1:29:11.390
But it is almost 12:00 o'clock.
1:29:14.40 --> 1:29:15.370
You can spend 2 minutes.
1:29:15.860 --> 1:29:31.390
I have given you everything now to prepare for your examination and I was happy to know that if you
find something not in your favor then howsoever it is unprincipled still you can raise your voice so they
can demo.
1:29:31.790 --> 1:29:32.600
Believe me, that too.
1:29:33.620 --> 1:29:35.620
And majority can be monstrous.
1:29:36.610 --> 1:29:45.430
All those who are learned people and that they can make use of the rational thinking, so they should not
involved in such pain points.
1:29:49.250 --> 1:29:51.50
That's why democracy is limitations.
1:29:52.80 --> 1:29:57.640
I hope you understand this democracy, which is and that's why I say in countries like India.
1:29:59.450 --> 1:30:11.730
We have been after independence, we have been so very large democratic system and yes, we are happy
to say that things are there, but it has still to overcome several say transformations.
1:30:13.100 --> 1:30:15.500
We have to go for a mature democratic system like you.
1:30:15.510 --> 1:30:15.880
OK.
1:30:17.320 --> 1:30:19.790
OK, give me like the students community.
1:30:19.800 --> 1:30:24.590
Definitely students voice needs to be heard and they should be given ample opportunity to learn.
1:30:25.620 --> 1:30:29.510
OK, so I rather suggest you that.
1:30:32.760 --> 1:30:33.950
From you should.
1:30:35.950 --> 1:30:42.650
Stand in your favor first, assessing the situation and then you should make statements that is always
better.
1:30:44.170 --> 1:30:47.110
People speak without thinking, and then the problems are there.
1:30:57.370 --> 1:31:9.900
Any other thing because the review class I planned this much only today and I just don't want to start a
new topic in the class as we have covered to the extent required for your EC2.
1:31:10.800 --> 1:31:11.100
OK.
1:31:11.670 --> 1:31:18.260
And we are, as you know that we are sticking to the worst contains as plan for us.
1:31:28.980 --> 1:31:31.790
And you can dig deep in the area of your interest.
1:31:31.850 --> 1:31:40.10
So there is no limitation you will know far better than me if you really put your efforts in the particular
area.
1:31:43.210 --> 1:31:51.640
Because I think I have shared one example I was working as a graduate engineer and they won't junior,
senior manual general manager was there.
1:31:51.810 --> 1:31:59.130
We are while you are working on statistical quality control like process control is what is difference
between SQC and SPC.
1:32:9.940 --> 1:32:16.370
OK, you can take your time because your Google will provide you answers to your questions and you will
get satisfied also.
1:32:16.920 --> 1:32:20.230
Now for most of the cases, at least ostensibly.
1:32:21.330 --> 1:32:31.600
But anyway, my intention was that you was practicing SPC and in plastic injection molding Applied with
methodology.
1:32:33.340 --> 1:32:33.750
OK.
1:32:33.760 --> 1:32:50.390
In case of large components you like say dashboards or or bumpers, there is no see defect like short
mold or like OK on the with this situation which they you know that lot of material in respect I know.
1:32:52.930 --> 1:33:7.850
I've been, you need to say, grinding it and in that will not be virgin material, which can be used for them
components of secondary importance and this will prove situation where your molding process is not
stabilized.
1:33:8.970 --> 1:33:9.360
OK.
1:33:9.370 --> 1:33:17.170
So, umm, he used statistical process control in order to remove this problem and stabilize the machine.
1:33:17.320 --> 1:33:19.50
Because when should you start the machine?
1:33:19.60 --> 1:33:32.170
At that time the process variables are not under stable and it takes that machine to settle to give you see
a good component.
1:33:33.160 --> 1:33:34.570
OK, this is our perception.
1:33:35.470 --> 1:33:37.870
How initially one or two components may not be good.
1:33:39.620 --> 1:33:40.60
Let's see.
1:33:40.70 --> 1:33:47.230
In this process, you will find that you multi phone not even sorry, they shot molds are coming.
1:33:48.450 --> 1:34:4.750
I'm going right to analyze the machine and the process to check the material incoming material and from
that point onwards, so used to read the entire process and go where the short mode was coming using
some incorrect temperature sensor.
1:34:5.590 --> 1:34:8.870
He measured the temperature and the temperature was let's see.
1:34:9.400 --> 1:34:10.730
No, at that point.
1:34:11.260 --> 1:34:11.590
Sorry.
1:34:11.800 --> 1:34:15.130
At that point, at some point inside the mode, OK.
1:34:15.570 --> 1:34:18.170
And should I win, say?
1:34:20.950 --> 1:34:28.270
Umm, no and much lower than that in order that the proper solidification should take place.
1:34:29.500 --> 1:34:37.20
Then he started investigating the coolant circulating lines for that mold and bring the transit of the
machine.
1:34:37.30 --> 1:34:38.610
It was found that one of the lines.
1:34:39.510 --> 1:34:40.340
No, you don't.
1:34:40.350 --> 1:34:42.330
We learn circulating lines to that machine.
1:34:43.290 --> 1:34:44.700
What priest?
1:34:45.250 --> 1:34:51.960
And that's why the coolant flow was not enough, so the temperature was high and this was the reason
for ohh chart.
1:34:51.970 --> 1:34:54.100
Molds were coming from this machine.
1:34:55.70 --> 1:34:55.470
OK.
1:34:55.670 --> 1:35:4.690
But I think they're conducted this experiment experimentation for a long time, right from starting the
raw material, it's say probability index.
1:35:4.700 --> 1:35:7.990
Some laboratory tests are there liability index and.
1:35:10.90 --> 1:35:10.700
I let's see.
1:35:10.750 --> 1:35:14.820
Next is that the check today Machine parameters, everything.
1:35:15.130 --> 1:35:28.320
They wait every component for a long period of time, and then he came to know that while it was
happening Monday, probably he might have done some root cause analysis also and then he used some.
1:35:28.850 --> 1:35:32.280
Ohh good temperature sensors to assist the tempering.
1:35:32.730 --> 1:35:34.950
You know the temperature field inside the mold.
1:35:35.950 --> 1:35:41.490
Then we notice that where the temperature is high is it is not getting movie.
1:35:42.260 --> 1:35:50.590
I think they replaced that line and then the machine was stabilized for 25 ton capacity molding machine
for dashboards in lump also.
1:35:51.460 --> 1:35:58.740
So this is an approach that is practically applied, you know, and it is so statistical process control.
1:36:2.290 --> 1:36:3.20
Molding process.
1:36:5.0 --> 1:36:9.130
And you have been industry engineers come across several situations.
1:36:9.180 --> 1:36:14.230
We have to blame their learning, experience, skills, creativity, everything.
1:36:14.480 --> 1:36:15.160
What I write.
1:36:15.990 --> 1:36:17.300
Uh, I'm solutions.
1:36:17.630 --> 1:36:17.960
OK.
1:36:18.170 --> 1:36:18.590
Maybe.
1:36:18.600 --> 1:36:19.660
OK, life is all about.
1:36:25.320 --> 1:36:31.860
So you can, uh, and this case study we are given to you to say, you know, broaden your thinking.
1:36:34.40 --> 1:36:41.760
And understand that's significance of say no Learning outside books.
1:36:43.970 --> 1:36:46.700
So with this I would like to conclude or the session.
1:36:46.870 --> 1:36:50.980
I hope you don't have any questions on EC2, OK.
1:36:53.80 --> 1:36:56.0
In the next class, we will be discussing quality management tools.
1:36:57.160 --> 1:36:57.600
Thank you, Sir.
1:36:59.770 --> 1:37:0.250
Thank you all.
1:37:2.990 --> 1:37:3.350
GAURAV VISHWAKARMA .
Is it?
1:37:5.480 --> 1:37:6.720
Now I'll stop recording.

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