Professional Documents
Culture Documents
S e r va n t- l e a d e r s
in Training
Foundations of the Philosophy
of Servant-Leadership
J o h n H e n ry H o r s m a n
Palgrave Studies in Workplace Spirituality
and Fulfillment
Series Editors
Satinder Dhiman
School of Business
Woodbury University
Burbank, CA, USA
Gary Roberts
Regent University
Virginia Beach, VA, USA
Joanna Crossman
University of South Australia
Adelaide, SA, Australia
Satinder Dhiman
Editor-in-Chief
Gary Roberts and Joanna Crossman
Associate Editors
By way of primary go-to-platform, this Series precisely maps the terrain of
the twin fields of Workplace Spirituality and Fulfillment in the disciplines of
business, psychology, health care, education, and various other allied fields.
It reclaims the sacredness of work—work that is mind-enriching, heart-
fulfilling, soul-satisfying and financially-rewarding. It fills the gap in schol-
arship in the allied disciplines of Workplace Spirituality and Flourishing.
Using a comprehensive schema, it invites contributions from foremost
scholars and practitioners that reflect insightful research, practices, and lat-
est trends on the theme of workplace spirituality and fulfillment. The
uniqueness of this Series lies in its anchorage in the moral and spiritual
dimension of various positive forms of leadership—such as Authentic
Leadership, Servant Leadership, Transformational Leadership, and Values-
Based Leadership.
We welcome research monographs and multi-authored edited vol-
umes representing myriad thought-positions on topics such as: Past,
Present and Future Directions in Workplace Spirituality; Workplace
Spirituality and World Wisdom/Spiritual Traditions; Culture Studies
and Workplace Spirituality; Spiritual, Social and Emotional intelli-
gence; Nature of Work; Mindfulness at Work; Personal Fulfillment and
Workplace Flourishing; Workplace Spirituality and Organizational
Performance; Inner Identity, Interconnectedness, Community and
Transcendence; Managing Spiritual and Religious Diversity at Work;
Spirituality and World Peace Imperative; Sustainability and Spirituality;
Spirituality and Creativity; and Applied Workplace Spirituality in
Health Care, Education, Faith-based Organizations, et al.
Servant-Leaders
in Training
Foundations of the Philosophy
of Servant-Leadership
This Palgrave Macmillan imprint is published by the registered company Springer Nature Switzerland AG
The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
Foreword
President and CEO from 1990 to 2007. In 1990, I had a chance to spend
time with Robert Greenleaf, and I eventually edited or co-edited all five
of Robert Greenleaf ’s available books, as well as a series of popular
servant-leadership anthologies. In 2008, I started a new phase of my
work in servant-leadership when I was invited to serve as Servant-
Leadership Scholar for Gonzaga University. That same year, I also
launched the Spears Center for Servant-Leadership, and thus, I began to
divide my time between these two institutions, which I continue to do.
While I have had a long history as a writer and editor of books on ser-
vant-leadership, in 2008 I was a complete novice when it came to teaching
graduate courses in servant-leadership. Thankfully, I was blessed to have
the wonderful guidance and support of several of my faculty colleagues at
Gonzaga—including John Horsman—who helped to orient me to teach-
ing servant-leadership within the construct of graduate courses.
Over the years, John and I have spent considerable time collaborating
and teaching two graduate courses at Gonzaga University: Servant-
Leadership and Listen, Discern, Decide. Both courses are deeply grounded
in Robert K. Greenleaf ’s fundamental understanding of what it means to
be a servant-leader. John is a consummate teacher, and I have learned
much from him. Thanks to John, I have come to discover that my own
calling in servant-leadership joyfully encompasses the role of teaching.
John’s many years of experience as a servant-leader teacher has contrib-
uted greatly to the powerful ideas contained within this book.
Robert Greenleaf was 73 years old when he published his first book,
Servant-Leadership. Much like Robert Greenleaf before him, John has
waited a long time until he was ready to publish this, his first book. Also
like Greenleaf, John has spent many years practicing and teaching servant-
leadership, leading up to the distillation of his thoughts here. In truth, I
believe that Foundations of the Philosophy of Servant-Leadership is one of
the most important books to be published in this field since Robert
Greenleaf first published Servant-Leadership.
Who is a servant-leader? Greenleaf said that the servant-leader is one
who is a servant first. In The Servant as Leader he wrote, “It begins with
the natural feeling that one wants to serve, to serve first. Then conscious
choice brings one to aspire to lead. The difference manifests itself in the
care taken by the servant—first to make sure that other people’s highest
Foreword
vii
priority needs are being served. The best test is: Do those served grow as
persons; do they, while being served, become healthier, wiser, freer, more
autonomous, more likely themselves to become servants? And, what is
the effect on the least privileged in society? Will they benefit or at least
not be further deprived?”
It is important to remember that servant-leadership begins within
every one of us. As a lifelong student of how things get done in organiza-
tions, Greenleaf distilled his observations in a series of essays and books
on the theme of “The Servant as Leader”—the objective of which was to
stimulate thought and action for building a better, more caring society.
The servant-leader concept continues to grow in its influence and
impact. In fact, we have witnessed a remarkable growth of awareness and
practices of servant-leadership. In many ways, it may be said that the
times are only now beginning to catch up with Robert Greenleaf ’s vision-
ary call to servant-leadership. The idea of servant-leadership, now in its
fifth decade as a concept bearing that name, continues to create a quiet
revolution around the world.
The words servant and leader are usually thought of as being opposites.
In deliberately bringing those two words together in a meaningful way,
Robert Greenleaf gave birth to the paradoxical term “servant-leader.” In
the years since then, many of today’s most creative thinkers are writing and
speaking about servant-leadership as an emerging paradigm for the twenty-
first century. Robert Greenleaf ’s writings on the subject of servant-
leadership helped to get this movement started, and his views have had a
profound and growing effect on many organizations and thought-leaders.
Organizations like Starbucks, TDIndustries, The Toro Company,
Southwest Airlines, The Men’s Wearhouse, Synovus Financial Corporation,
The Container Store, and many more are recognized today for nurturing
servant-led cultures. These and many more organizational practitioners
have been encouraged and supported by a long list of thought-leaders such
as James Autry, Warren Bennis, Ken Blanchard, Peter Block, John Carver,
Stephen Covey, Max DePree, Shann Ferch, Don Frick, Joseph Jaworski,
James Kouzes, Larraine Matusak, Parker Palmer, M. Scott Peck, Peter
Senge, Peter Vaill, Margaret Wheatley, and Danah Zohar, to name but a
handful of today’s cutting-edge authors and advocates of servant-leadership.
With Foundations of the Philosophy of Servant-Leadership, we add John
viii Foreword
2 Human Development 33
A Development Framework 33
Stages of Human Development 39
1st Tier–2nd Tier Development 54
References 57
3 Leadership Development 59
Leadership and Values Development 59
Servant-Leader Development 64
Leadership Skills 76
2nd Tier Integration 78
References 86
xv
xvi Contents
7 Nurturing a Servant-Consciousness 161
Humility 161
Holism and Wisdom 167
Four Breath Presencing Practice 179
Summation 187
References 187
Index 189
List of Figures
xvii
xviii List of Figures
Fig. 5.2 Galaxy spiral and listening spiral. A depiction of the Milky
Way Galaxy. Printed with permission of Gonzaga University.
Author’s photo of a listening spiral 135
Fig. 6.1 Futuring, foresight, and forecasting. Printed with permission
of Gonzaga University 140
Fig. 6.2 Aware healing and creative learning. Aware healing
(Lonergan & Scharmer) and creative learning (Lonergan
& Metesi) symbolize an awake vertical state of coming to
know that may occur in a moment of insight, or some other
form of learning. Both spirals emerge in the present moment.
The upper (lighter) spiral symbolizes aware healing descending
from above and the lower (darker) spiral symbolizes creative
learning arising from below. When both occur insights are
less distorted and biased. Printed with permission of Gonzaga
University (Color figure online) 145
Fig. 7.1 The hero and elder’s journey. Aware healing (Lonergan and
Scharmer) and creative learning (Lonergan and Metesi) relate
vertical state coming to know experiences that occur in the
present moment (awake, dreaming, or sleeping). The red
spirals depict the hero’s self-learning for the collective
(descent) and blue relates to the elder’s learning relational
values and skills in the collective (ascent). Both the hero and
the elder are necessary for mature development. Printed with
permission of Gonzaga University (Color figure online) 172
Fig. 7.2 Four breath presencing practice 185
List of Tables
xix
1
Profoundly Relational, Creative, Holistic,
and Integrative
For a very long time humans have been peering into the universe, as if
trying to find or recognize our home, or our way home. Since the time of
the last renaissance, we have located our place in our solar system, and in
our galaxy, and we have begun searching and probing deeper into the
cosmos. As we explore and discover more about our exterior space, we are
simultaneously exploring and discovering (bringing into consciousness)
more of the infinite interior depths within ourselves. As with any explora-
tion of new territory, we humans find it helpful in the early part of the
exploration to first map what we know. The more we map the universe,
the more intriguing it becomes, and we always find there is much more
to discover. As we have learned to map the structure of space, our per-
spective and our consciousness of our place in space and our relationship
with space evolve.
Somewhat similarly to our experience of probing interior and exterior
space, the study of Servant-leading also reveals an expanding perspective
that includes much about our interior relationship with ourselves as well
as our exterior relationships with others, groups, organizations, communi-
ties, and the entire human and ecological global system. Similar to our
efforts to map the structures of space to discover and locate where we
The primary focus of this writing is to take Greenleaf ’s thinking a little further,
not to complete it; rather, in a similar theme to Greenleaf ’s original approach,
to creatively attempt to make the vision a little more whole and a little more
integrative, and in doing so add some clarity and perhaps greater complexity to
the philosophy of Servant-leadership.
I IT
Self & Consciousness Brain & Organization
Structuralism (Phenomenology) (Autopoiesis) Empiricism
Vertical
Sensitive 6 I in You 6
Limbic system
Achiever 5 5
I in it
Mythic 4 4
Egocentric 3 Organic 3
1st Tier I in me States
Magic 2 2
exclusive list. Spears’ (1995) ten characteristics and Sipe and Frick’s
(2009) pillars of Servant-leadership, and more, are embedded in the
capacities, values, and skills.
–– Values people by believing in people, serving other’s needs before his or her
own, and by receptive, non-judgmental listening.
–– Develops people by providing opportunities for learning and growth, mod-
eling appropriate behavior, and by building up others through encourage-
ment and affirmation.
10 J. H. Horsman
Transforming Leadership
Servant-Leaders in Training
I have often wrestled with my own resistance in my struggle to introduce
and conceptualize Servant-leadership. Through this struggle, I have
increasingly become aware of the simplicity and paradoxically the
complexity of Servant-leadership. Too often, I have become embarrass-
ingly aware of how challenging it is to personally identify with what
Greenleaf called that natural feeling, let alone consistently yearn to serve-
first. I have often been humbled by the challenge to model Servant-
leadership in work groups and even more so at the broader organizational
level. The most perplexing challenges have been my efforts to model
Servant-leading with my spouse, my children, and my grandchildren.
I have learned over and over again that knowing and believing in some
principles does not make one an expert practitioner. Reflecting on these
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the only real Canaan of the American bondman, simply as a country
to which the wild goose and the swan repaired at the end of winter to
escape the heat of summer, but not as the home of man. I knew
something of Theology, but nothing of Geography. I really did not
know that there was a state of New York or a state of
Massachusetts. I had heard of Pennsylvania, Delaware, and New
Jersey, and all the southern states, but was utterly ignorant of the
free states. New York City was our northern limit, and to go there and
to be forever harassed with the liability of being hunted down and
returned to slavery, with the certainty of being treated ten times
worse than ever before, was a prospect which might well cause
some hesitation. The case sometimes, to our excited visions, stood
thus: At every gate through which we had to pass we saw a
watchman; at every ferry a guard; on every bridge a sentinel, and in
every wood a patrol or slave-hunter. We were hemmed in on every
side. The good to be sought and the evil to be shunned were flung in
the balance and weighed against each other. On the one hand stood
slavery, a stern reality glaring frightfully upon us, with the blood of
millions in its polluted skirts, terrible to behold, greedily devouring our
hard earnings and feeding it upon our flesh. This was the evil from
which to escape. On the other hand, far away, back in the hazy
distance, where all forms seemed but shadows under the flickering
light of the north star, behind some craggy hill or snow-capped
mountain, stood a doubtful freedom, half frozen, beckoning us to her
icy domain. This was the good to be sought. The inequality was as
great as that between certainty and uncertainty. This in itself was
enough to stagger us; but when we came to survey the untrodden
road and conjecture the many possible difficulties we were appalled,
and at times, as I have said, were upon the point of giving over the
struggle altogether. The reader can have little idea of the phantoms
which would flit, in such circumstances, before the uneducated mind
of the slave. Upon either side we saw grim death, assuming a variety
of horrid shapes. Now it was starvation, causing us, in a strange and
friendless land, to eat our own flesh. Now we were contending with
the waves and were drowned. Now we were hunted by dogs and
overtaken, and torn to pieces by their merciless fangs. We were
stung by scorpions, chased by wild beasts, bitten by snakes, and
worst of all, after having succeeded in swimming rivers, encountering
wild beasts, sleeping in the woods, suffering hunger, cold, heat, and
nakedness, overtaken by hired kidnappers, who in the name of law
and for the thrice-cursed reward would, perchance, fire upon us, kill
some, wound others, and capture all. This dark picture, drawn by
ignorance and fear, at times greatly shook our determination, and not
unfrequently caused us to