QWP- 009

NCR

Project Name: Date Approved: Page No. : 1

NON-CONFORMANCE
REPORT
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NCR

Project Name: Date Approved: Page No. : 2

TABLE OF CONTENTS

PAGE

TITLE 1

TABLE OF CONTENTS 2

1 PURPOSE 3

2 SCOPE 3

3 RESPONSIBILITIES 3

4 DEFINITIONS 3

5 PROCEDURE 3

6 PROCESS FLOW

7 QUALITY RECORDS

8 REFERENCE

9 APPENDICES
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NCR

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1. Purpose

The purpose of this procedure is for the issuance and verification of non-conforming products/services that
does not comply based on the contract requirements, quality plan and other related documents. This shall serve as a
record which will help evaluate the performance of our partners. Non-conforming products is investigated of its root
cause or root cause analysis, actions to prevent re-occurrence and the action plan for the conforming item in order
to correct defects based from the recommendation of approving bodies and to improve the process in order to
establish preventive measures on the possible defective works in the upcoming works.

2. Scope

The scope of this procedure is for the verification and issuance of all non-conforming products. Including the
measurement of resolution rate or response of our partners about the issues/defects. NCR must include root cause
analysis and action to prevent re-occurrence from our partners to eliminate re-manifestation of defects.

3. Responsibilities

See flow chart NCR Flow Chart

4. Definition

RLC – Robinsons Land Corporation

CCM – Corporate Construction Management

CM – Construction manager

NCR – Non-Confromance Report

WIIR – Work Installation and Inspection Request

5. Procedure

5.1 Generation of NCR

RLC Construction Engineer / Architect will generate a non-conformace report based on the identified
non-conformity using the Non-Conformance Report Form (RLC-CCM-GF-007).

5.2 Validate

RLC Safety & QA/QC Engr. shall review and validate the accuracy of Non-Conformance Report
Generated based on the section of non-conformity it violates.

5.3 Record and Issuance

Document Controller will record the non-conformance report and issue to the concerned
contractor/s and secure receiving copy.
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NCR

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5.4 Receiving and Proposal

Contractor will receive the NCR and shall determine the root cause of the non-conformity then
recommend action plans to close-out existing Non-Conformity as well as the preventive actions to avoid re-
occurrence including their target schedule of close-out.

5.5 Review

RLC CM will review target schedule, root cause and action plans recommended by the contractor
and approves. RLC CM will review for cost impact/ deduction of the non-conformance (if any)

If the subject matter needs technical evaluation and recommendation, RLC CM will forward the
details of NCR thru document controller to the designers/consultants for their review, comments and
approval.

5.6 Implementation of Remedial Action

Document controller will check completeness and record the WIIR generated and attach to the NCR
Form.

Contractor may now proceed to the work activity based on the approval of RLC CM / Consultants

5.7 Close-out Request

After the activity the contractor will request for the approval and close-out of WIIR to the RLC
Construction Engr. Arch. in charge, RLC Safety and QA/QC, RLC CM and Consultant/Designer (if deemed
necessary).

5.8 Close-out

Once non-conformance items are approved and accepted, Contractor will submit the close-out
documents to Document Controller for checking of completeness and recording and filling and distribution
of NCR. RLC CM shall attach copy of NCR in the next contractor’s progress billing for the cost impact
deductions.

6. Process Flow (See appendix 10)

7. Quality Records NCR Form

8. References RLC Construction Quality Plan

9. Appendices Non-Conformance Work Flow

Prepared by: Jan David Jeff M. Timpog Approved by: Ronald G. Paulo

QA/QC Engr. RLC-CCM Senior Vice President