Name: Arun Verma

Mobile: - 9026302773
Email id – arun123.av60@gmail.com

Current Role Description Information Process enabler with overall 2 years of work experience in
Insurance, BFSI domain

• Currently working with TCS from September 2021 to till date as Infor-
mation Process Enabler.

Skill / Experience Summary

• Hands on experience in Citrix application and Bancs
• Experienced in policy servicing for UK – Life & Pension customers, and
Payment out.
• Experience in checking Fraud, Anti Money Laundering and Data Pro-
tection Act for all transactions
• Ensuring continuous improvement in the process through best practices
sharing and implementing process improvement ideas
• Ensuring TAT and other business requirements are met at all times

Technology Experience • Citrix application

• BANCS Platform

Software • Documentation Tools –MS Word, MS Power Point, Advanced of MS Ex-

cel, Bancs

Domain Experience • UK – Life & Pensions Product & Platform

Education Summary
Degree and Date College/University Major and Specialization
• BCA (2020) • Integral University • Computer Application/Science
• HSC ( 2017) • ICSE Board • Science
• SSC (2015) • ICSE Board • N/A

Professional Memberships / Certifications

Professional Society / Certification Member Since / Date Certified
Analysis of professional skills and resilience 19 July 2023
Compliance and Fraud Management Assessment 16 Dec 2022

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Experience Profile – Key Projects

Project – I TATA Consultancy Services Duration : September 2021 to till date

Customer name: Diligenta Offshore Transition / Operations Aviva

Project Description: Aviva UK Life insurance Operations

Role Description:

• Responsible for handling cases for different geographies like UK, Singapore, Dubai, Hong Kong and Isle
of Man
• Have knowledge of Premiums and premium increase process. Currently associated with policy Alteration
part of the process.
• Experience in processing payment out for UK Life & Pensions customers
• Actively involved in systems migration process i.e transformation from Legacy to BANCS
• Maintain communication with supervisors and Audit team for better processing experience
• Proficient in understanding the end to end process of UK Life & Pensions area with strong analytical skills
and eye to details.
• Mentoring new joiners in my team for better transition from beginning to getting accredited
• Handled the responsibility of Work allocation for the team.
• Excellent interpersonal & organizational skills with proven abilities in customer relationship management.

Employment Summary

Joining Date Leaving Date Organization Role

September 2021 Till Date Tata Consultancy Services Information Process Enabler

Personal Details
Date of Birth 29 August 1998
Nationality Indian
Gender Male

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