FEDERAL POLYTECHNIC NEKEDE

P.M.B 1036 OWERRI IMO STATE

ASSIGNMENT ON

WRITE A FACILITY REPORT OF A PARTICULAR BUILDING

E.G FAST FOOD, RESTAURANT, AND HOTEL.

FOUR POINTS BY SHERATON HOTEL IKOT EKPENE, AKWA IBOM

STATE NIGERIA.

WRITTEN BY

NAMES: ENEMUO CHIDERA DAVID

DEPT: ESTATE MANAGEMENT

LEVEL: HND 1 MORNING

COURSE TITLE: ENVIRONMENTAL SCIENCE

COURSE CODE: EST 320

DATE: APRIL, 2024

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 FACILITY REPORT OF FOUR POINTS BY SHERATON HOTEL IKOT
EKPENE, AKWA IBOM STATE NIGERIA.

INTRODUCTION

The definition provided by the International Facility Management Association (IFMA)

is: "The practice or coordinating the physical workplace with the people and work of

the organization; integrates the principles of business administration, architecture, and

the behavioral and engineering sciences." Some educators define FM as “a strategically

integrated approach to maintaining, improving and adapting the buildings and

supporting services of an organisation in order to create an environment that strongly

supports the primary objectives of that organisation.” Peter Barret 2003.

Hotel facilities management is the area of hotel operations concerned with

implementing and keeping facilities. It refers to those tools and/or services focused on

maintaining the sustainability and safety of a hotel’s facilities as well as ensuring that

facilities are in good order and in suitable condition for guests. Facilities management

also covers decisions about which facilities should be offered and how.

Safety and presentability have always been primary concerns for facilities management,

ensuring that facilities are risk-free and inviting. In recent years, there’s been an

increasing focus within hotel management on the concept of sustainability from an

environmental perspective. Hotel trends lean increasingly towards ecological concerns

as environmentally aware guests seek out properties incorporating sustainability into

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their ethos. This means that part of modern facilities management is the implementation

of sustainable technologies into facilities where possible.

DESCRIPTION OF THE STRUCTURE

Four Points by Sheraton is a hospitality development located in Ikot ekpene, Akwa

Ibom state the Sothern Nigeria, The Hotel has 146 Rooms, 2 presidential suits, 6 suits.

This complex includes a 450 capacity ballroom, meeting rooms, boardrooms, and full

business facilities. There is an outdoor swimming pool, saunas, spa, gym and massage

facilities, a lounge area and a bar. It has an elegantly furnished large restaurant with

garden terrace banquet areas. The 12-storey Sheraton Four Points Hotel consists of

restaurants, night clubs, a swimming pool, a tennis court, and a rooftop cafe. The total

construction area of the project is 13,000m². The operator, four points by Sheraton is

one of the best –known hotel brands represented in over 24 different countries with

around 149 properties worldwide.

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The Building of Sheraton Hotel Ikot Ekpene
Presidential Suit
Akwa Ibom State

Presidential Conferences room interior settings

Swimming pool

VIP suit Rest room facilities

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Gym facilities Event center facilities

Bar facilities General conference room facilities

Internet facility Air conditioning system

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Facilities and Operational Considerations for Hoteliers

Facilities Examples Operational Considerations

– Fine dining restaurants

Menu planning, kitchen staffing,
Dining & – Casual dining options
food safety, reservation
Restaurants – Buffet or breakfast areas
management.
– Rooftop bars and lounges

– Casino and gaming areas

– Nightclubs or lounges
Licensing, security, entertainment
Entertainment – Game rooms or arcades
scheduling, and staff training.
– Live music or
entertainment venues

– Accessible rooms and

facilities (e.g., ramps,
elevators)
– Braille signage and visual Compliance with accessibility laws,
Accessibility aids regular facility checks, and staff
– Hearing-impaired training.
services
– Wheelchair-accessible
bathrooms

– Childcare or babysitting
services
– Kids’ clubs and play
Children & Staffing ratios, safety measures, and
areas
Family age-appropriate activities.
– Family-friendly room
options
– Teen activity programs

– Swimming pools (indoor

and outdoor) Maintenance, lifeguard staffing, spa
Recreation &
– Fitness centers or gyms therapy scheduling, equipment
Wellness
– Spa and wellness centers upkeep.
– Tennis courts

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Food & Beverage Hotel Facilities

Meals at a hotel restaurant are often the high spot of a guest’s stay. Hotel bars are also

vital, providing guests with a space to interact and relax. The hospitality industry’s food

and beverage service sector significantly overlaps with the hotel industry and is very

important to hotels and the broader economy. Most hotels provide their guests with

food and beverages; sometimes, this might be a simple breakfast buffet, as in smaller

and lower-budget hotels, but a hotel’s restaurant is often a significant feature. Hotel bars

and restaurants are often places where a hotel can showcase its character.

Swimming Pool

Hotel facilities are often a major factor in a guest’s decision to stay at a hotel. Whether

or not a hotel has swimming pool facilities can be the deciding factor for many guests.

A hotel in a warm location is more likely to offer a swimming pool for guests to use,

but even hotels in colder climates can benefit from offering swimming facilities.

Indeed, a heated indoor pool is often a feature of a luxury hotel. Swimming pool

facilities are often expanded to include additional features. For instance, a shallow pool

for children to play in is great for family hotels.

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 Spa Facilities

As wellness tourism continues to grow, spa facilities become more prevalent in hotels,

according to the Wellness Tourism Market Outlook Report by Fact.MR, the global

wellness tourism market is expected to increase to N2.3 trillion by the end of 2033.

Many hotels offer their guests spa facilities, particularly beach-front hotels and high-

end resorts. Guests can take advantage of the hotel spa’s various beauty treatments and

services. Facials are very popular, as are manicures and pedicures. Many hotel spas

offer massages and perhaps more advanced procedures, such as a fish pedicure. It’s

common for hotels with spas to offer hair-care services and to include a salon on-site.

Some hotels also provide in-room treatments, where a technician or aesthetician will

visit a guest in their room to perform a massage, manicure, etc.

Repairs and maintenance

The Hotel maintenance include upkeep of refrigeration, elevators, cable TV, phone

lines, personal computers, room furnishings, and lighting fixtures. This wide scope of

maintenance needs requires a large breadth of expertise from hotel maintenance crews.

The four most common types of maintenance in the hospitality sector include routine,

preventive, breakdown, and development maintenance.

 Hotels: An average hotel needs a wide variety of maintenance work, including heating,

cooling, plumbing, lighting, ground skeeping, electronic equipment, and myriad others.
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 Serviced apartments: Residential hotels offer longer stay times, and their maintenance

needs tend to resemble those of apartments rather than hotels. Even so, their

maintenance needs are still quite varied.

 Resorts: Resorts located in remote locations have unique maintenance needs. Often,

they need to supply their own electricity, water, and waste disposal, all while keeping

up on the additional features they offer. Examples of extra features include golf courses,

skiing, and swimming.

 Timeshare rentals: Renters purchase accommodations for a certain period of time each

year, and they are often responsible for funding some of the maintenance of the

property.

 Casino hotels: Casinos provide lodgings as a secondary function to their primary

means of business. Those lodgings require just as much upkeep as other hotels. In

addition, the machines and food service areas on the property also require consistent

maintenance work.

Benefits of Facilities Findings

The research notes that consumers may be unhappy with other consumers even though

they are pleased with their company's service. If customer interaction is strong, "faulty"

or improper customers can damage the environment of the facilities and the well-being

of other customers. The research assumes that not all networks or service environments

provide similar signification for consumers' compatibility and management. There are

ranges of functions that render the customer compatible. These include; customers that
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are physically close together; verbal contact between customers is likely; customers are

involved in several different ways; the service atmosphere attracted a wide variety of

customers; the central service offered at consumer's compatibility service centres. Many

of these elements are available in hotels. Close to each other, visitors accommodated.

E.g., visitors relax in the swimming pools and around them. Verbal contact between

customers is possible in lobbies, restaurants, and other entertainment places. Hotels give

visitors several various events, offering the chance to connect. There is still a good

incentive to draw buyers from various backgrounds. Often consumers must wait before

checking in or out of a hotel or eating in a restaurant. Customers can also share time,

room and facilities, normally in a restaurant or dining area. Much of the clients invest

over half an hour in the hotel's service environment. All this indicates that compatibility

with the client and its management are worthy of consideration in the hotel business

Recommendation and Conclusion

Hotels provide several standard features for service companies needing the maintenance

of consumer compatibility. Service encounters in certain cases occur at hotels when

other clients are around. Customers in the hotel's maintenance field communicate more

frequently. This interaction may contribute to empathy. Even though consumers are

pleased with the service they get from a service provider, they might not be happy with

the way other customers have handled them. When the consumer contact is big, 'faulty'

customers can have a detrimental influence on the air of the service facility and the

welfare of other customers. Hotels found all customer-based activities essential, except
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for 'introducing guests to one another and 'supervising guest-by-guest contact.' Listing

most hotels as the least significant retaining element in managing guest engagement.

Hotels also execute all consumer compatibility maintenance behaviour but "Introduce

guests to each other," "Monitor guest engagement", and "recognize and praise guests for

good actions, e.g. thank a guest for assisting someone else'. The research has help to

identify the basic amenities and facilities found at four points by Sheraton hotel Ikot

Ekpene Akwa Ibom State.

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