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Textbook Cultural Sensibility in Healthcare A Personal Professional Guid1St Edition Sally N Ellis Fletcher Ebook All Chapter PDF
Textbook Cultural Sensibility in Healthcare A Personal Professional Guid1St Edition Sally N Ellis Fletcher Ebook All Chapter PDF
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Praise for
Cultural Sensibility in Healthcare
“Using the concept of cultural sensibility, Sally Ellis Fletcher provides readers with
a range of challenging but accessible activities to help them explore their own
histories and how their unique culture influences their healthcare provision.
Although written for nurses, this book will be invaluable to anyone who wants to
understand their perspectives better so that they can deliver excellent care to all
patients through mutual understanding, openness, respect, and constructive
dialogue.”
“Sally Ellis Fletcher does an outstanding job outlining the essentials for a deeper
understanding of cultural diversity, inclusivity, and culturally appropriate
healthcare. Her sincere approach encourages her audience to think more clearly
about the impact of cultural competency—recognizing biases, prejudices, and
stereotypes—as it relates to nurses. The discussion questions at the end of each
chapter provoke thought and emotion. Cultural Sensibility in Healthcare is a must-
read for all patient-centered care providers!”
“Cultural Sensibility in Healthcare is the first workbook I’ve found compelling and
personally useful in my lifetime. The central construct of ‘cultural sensibility’ goes
beyond the traditional cultural group approach by offering a culturally based
framework for individualizing healthcare. The author’s interactive, conversational
style, linked with well-thought-out exercises, engages the reader’s critical and
reflective thinking about cultural sensibility. Although focused on patient
[consumer]-provider relationships, the content is equally applicable to healthcare
worker/interprofessional relationships.”
–Madeline H. Schmitt, PhD, RN, FAAN, FNAP
Professor Emerita
University of Rochester School of Nursing
7 Epilogue
Cultural Sensibility: Getting There
The Elephant in the Room
But You’re Pretty!
It’s Dr. Larson to You
References
Index
Foreword
History and circumstances are asking all of us to examine vestiges of
the past that continue to plague us today and, at the same time,
embrace deeper insights of respectfully being with each other. As we
craft impactful responses to the requests, tremendous
understanding, a willingness to be vulnerable, and a honing of our
due diligence skills will be necessary. This timely book adds further
to what we know works and escorts new perspectives and
considerations since bias, prejudice, discrimination, and micro and
macro aggressions continue to be evident in the caregiving and
therapeutic processes.
Target Audience
This guidebook is primarily designed for nurses and prelicensed
nurses who are interested in cultural diversity, inclusivity, and
culturally appropriate healthcare. Throughout this guidebook, you
are challenged to examine cultural issues beyond just theory and to
instead explore culture as it affects your professional role.
Maya Angelou is credited with saying, “When you know better, you
do better.” It is my hope that after learning cultural sensibility skills,
we will know better, but more important, we will do better.
References
Dogra, N. (2003). Cultural expertise or cultural sensibility? A comparison of two
ideal type models to teach cultural diversity to medical students. International
Journal of Medicine, 5(4), 223–231.
Dogra, N., & Karnik, N. (2003). First-year medical students’ attitudes toward
diversity and its teaching: An investigation at one U.S. medical school.
Academic Medicine, 78(11), 1191–1200.
1
CULTURAL
SENSIBILITY:
PERSONAL AND
PROFESSIONAL
YCS: Dean, why did you devote your entire life to the church?
Dean: That’s a very good question, YCS. I wanted to serve God full time as a
minister.
YCS: Oh. Did you always want to be a full-time minister?
Dean: No, I wanted to become an actor and go into the theater like my family.
Dean: Perhaps, but for me, life is an enormous opportunity to act. So, I
minister full time and act when I’m confronted with the situations of life
that are opposite my personal desires. I do what I have to do as a
character, like from a play.
YCS: The YCS said nothing else but simply thought, “Gee, that’s strange.”
So, the first step in our cultural sensibility journey is to visit points in our
personal history from which we derive meaning, insight, encouragement,
and inspiration.
Culture influences how we see the world. It guides and shapes how we
think politically, socially, and personally. If we fail to know or recognize
our cultural history, we may be disconnected from the reality of why we
do the things we do. Cultural sensibility (a deliberate proactive
behavior by healthcare providers who examine cultural situations through
thoughtful reasoning responsiveness and discreet interactions) allows us
to recognize that we all have a personal history that has been woven
together from various experiences and events that guide our life today
and that will influence our future. Often, we recall only the positive events
that influence our life. In reality, though, both positive and negative
experiences build our personal history. As you work through this
guidebook, always reference your personal history, especially those
events that steered you toward a healthcare career and that may still
influence how you respond to cultural issues in healthcare today.
Our lives change over the years based on any number of factors,
including those listed in question 2. Perhaps you’ve been a healthcare
provider for only a relatively short time, though, and none of the factors
listed in that question apply to you. Even so, maybe you’re experiencing
21st century rapid change and information overload (question 3). After
all, our email inboxes are chock-full of information daily (sometimes
hourly), and you might find such a rapid pace of information overload
overwhelming. Maybe you create task lists that you end up continually
adding to as more information (instructions/orders) becomes available
(and therefore you can never quite complete the task list).
AUTHOR’S NOTE
Farrell (2013) holds that email is an outdated communication method. It is too slow
and too singular in its reach. So, we turn to Facebook, Twitter, and other social media.
Those other platforms enable us to share (both send and receive) information with
wider audiences more rapidly. Within 5 to 10 years, though, the popular social media
of today will likely be replaced by newer technologies that more appropriately meet
our future requirements.
Maybe our past, present, and imagined future come into conflict today, diminishing
the once wide-eyed idealism of a new healthcare professional. Think carefully about
these issues; they have a profound impact both personally and professionally. After all,
when we lose our idealism and career goals/vision, we risk being physically present at
work but professionally absent in our career as a healthcare provider.
Author’s Note: If factors that led you into healthcare involve traumatic
experiences, you might want to just glance through this section,
especially if you have not fully emotionally healed from those events. You
are also encouraged to seek professional assistance through an employee
assistance program or personal counselor if you find this timeline activity
emotionally disturbing.
Let’s begin by examining the life event timelines of two nurses. The
information presented in the timelines was collected by asking each
person to share why she selected nursing as a career and what kept her
interested in nursing throughout the years.
Welcome’s Timeline
1919 Welcome is born to Bill and Arizona.
She was raised in a close-knit community in a Midwestern town in the
United States.
Her father was a World War I veteran who worked odd jobs after the
war and became a fireman, working the required 24-hour shifts at
the town fire station.
Her mother worked odd jobs and was a housewife.
1925 Arizona (Welcome’s mother) dies after a ruptured appendix. Welcome
is 6 years old at the time.
Bill cherishes Welcome and teaches her self-reliance and respect for
others.
1929 Bill marries Nila, a schoolteacher, who rules with firmness and a
loving heart. Besides teaching, Nila is very involved in the community.
Welcome is 10 years old.
1931 Almost every year, after the snow melts, a fire breaks out at the
paper mill (as do other fires in other places throughout the year).
Whenever disasters strike in the community, Nila and Welcome cook
food to take to the disaster site for workers, families, and the
injured.
1933 Bill is injured in a paper mill fire and hospitalized. Mr. Jaspers, a
fellow fireman and family friend, also is injured. Welcome describes
him as being very swollen and puffy when she arrives at the hospital
to visit. Welcome is in the hospital room visiting both men when Mr.
Jaspers dies. She is distraught and fears that her father will swell and
die (a common occurrence with injured firefighters). Welcome is
comforted and supported by the Catholic nuns who are nurses.
Welcome is 14 years old. Her father recovers.
1936 Welcome graduates from high school at 17 years old. She wants to
go to New York and design clothes, but Bill and Nila encourage her to
seek a career that will provide greater independence and stability.
1938 Welcome remembers how much she enjoyed helping out after
disasters, her fascination with hospitals, and how impressed she was
with the nuns who were nurses. She knew of several nurses in the
community who graduated nursing school from General Hospital #2
in the state of Missouri.
Welcome applies and is accepted to begin nurse training at General
Hospital #2 in Kansas City, Missouri. Welcome is 19 years old.
1946 Now married to a physician, Welcome and her husband work at the
city hospital. She also teaches student nurses and, serving as a
supervisor, responds to a large number of the emergencies in the
hospital.
2013 Though retired for 32 years, Welcome continues to use public health
nursing principles daily, regardless of the setting.
She states that she is still fascinated with aspects of healthcare and
has a deep compassion for people.
The following facts and experiences (among others) might affect how
Welcome perceives different cultures:
Mary’s Timeline
1955 Mary is born in the northern Midwest part of the United States to
loving parents.
She recalls a deep fascination with human behaviors.
1968 Throughout her childhood, an aunt suffered with mental illness, and
other family members exhibited behavioral issues.
As a child, she enjoys playing school, with her always in the role of
the teacher. She creates classrooms with boxes and teaches her toys
and sometimes her playmates.
1972 As a member of church and youth groups, Mary visits nursing homes
and assists members in the community. This experience provides an
exposure to community healthcare for Mary.
1973 Mary is the first generation in her family to attend college.
While visiting with the high school career counselor, she notices a
brochure on mental healthcare providers. A program is being offered
through the community college. She decides to enroll in the program.