Professional Documents
Culture Documents
Textbook Managing As Mission Nonprofit Managing For Sustainable Change 1St Edition Lori Heninger Ebook All Chapter PDF
Textbook Managing As Mission Nonprofit Managing For Sustainable Change 1St Edition Lori Heninger Ebook All Chapter PDF
https://textbookfull.com/product/managing-landscapes-for-change-
robert-m-scheller/
https://textbookfull.com/product/managing-human-behavior-in-
public-and-nonprofit-organizations-robert-b-denhardt/
https://textbookfull.com/product/managing-sustainable-business-
gilbert-g-lenssen/
https://textbookfull.com/product/managing-change-enquiry-and-
action-nic-beech/
Infrastructure as code managing servers in the cloud
Morris
https://textbookfull.com/product/infrastructure-as-code-managing-
servers-in-the-cloud-morris/
https://textbookfull.com/product/organizational-innovation-and-
change-managing-information-and-technology-1st-edition-cecilia-
rossignoli/
https://textbookfull.com/product/managing-and-measuring-
performance-in-public-and-nonprofit-organizations-an-integrated-
approach-2nd-edition-theodore-h-poister/
https://textbookfull.com/product/managing-for-responsibility-1st-
edition-radha-r-sharma/
https://textbookfull.com/product/managing-forest-ecosystems-the-
challenge-of-climate-change-2nd-edition-felipe-bravo/
Managing As Mission
Managing As Mission:
Nonprofit Managing for
Sustainable Change
By
Lori Heninger, PhD
CRC Press
Taylor & Francis Group
6000 Broken Sound Parkway NW, Suite 300
Boca Raton, FL 33487-2742
Except as permitted under U.S. Copyright Law, no part of this book may be reprinted, repro-
duced, transmitted, or utilized in any form by any electronic, mechanical, or other means, now
known or hereafter invented, including photocopying, microfilming, and recording, or in any
information storage or retrieval system, without written permission from the publishers.
For permission to photocopy or use material electronically from this work, please access www.
copyright.com (http://www.copyright.com/) or contact the Copyright Clearance Center, Inc.
(CCC), 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400. CCC is a not-for-profit organiza-
tion that provides licenses and registration for a variety of users. For organizations that have been
granted a photocopy license by the CCC, a separate system of payment has been arranged.
Preface........................................................................... xi
Acknowledgments ....................................................... xix
I Why Managing As Mission?......................................1
1.1 Why Managing As Mission?........................................ 1
II The Mission............................................................ 17
2.1 One Vision, Three Missions.......................................18
2.2 For-Profit and Nonprofit Vision and Mission
Statements: Similar and Different..............................22
2.3 Defining Mission and Where That Definition
Takes Us......................................................................27
2.3.1 Special and Important.....................................30
2.3.2 Higher Calling..................................................35
2.3.3 Decided upon by Higher-Ups.........................39
2.4 Summary.................................................................... 44
III Process....................................................................51
3.1 Ideas, Beliefs, Values, and Behaviors........................55
3.2 Relationships...............................................................78
3.3 Trust............................................................................85
3.4 Uncertainty and Change............................................93
3.5 Process: The System and the Act.............................. 96
3.6 Mission as Process: Harmonizing Means
and Ends ..................................................................103
3.6.1 A Way to Harmonize Means and Ends .........103
3.6.1.1 Mission ...............................................105
vii
viii ◾ Contents
Just over a year ago, I was standing on the New Jersey Transit
platform, waiting for the train to New York to take me to my
job as Office Director and United Nations Representative for a
large international non-governmental organization (or INGO,
because around the UN everything is reduced to acronyms;
there’ s no time to actually say things in their entirety given the
pace of world events), for the last time. Five weeks before, I
gave notice because I could no longer manage my office due
to problems within the organization, problems whose results
trickled down to me. For the first time in my adult life, I quit
one job without having another lined up.
I was not having an “ Eat, Pray, Love” moment, although my
ability to resign was because my husband, Marc, works full
time, my daughter is grown, and we have some savings. But
as I write, she is getting married, and Marc and I are paying
for much of the wedding. We have a mortgage, student loans,
and Molly, a 90-pound Labrador (the title of her book is “Eat,
Eat, Love”). So although this was in most ways a first-world
problem, there were consequences to my actions. Quitting was
more of a “ Leap” (Vigeland, 2015) moment; a step off the edge
of the career ledge without much of a net.
The worst part of quitting was that I felt that I was let-
ting myself down. That somehow I had failed. I had accepted
a job and, with over 20 years of national and international
management experience, I could not make it work. I saw the
xi
xii ◾ Preface
***
money for it. Just implement the expert’ s solution. Build insti-
tutions that ensure the technical people are at the top, and the
rest of the structure is just the means to getting things done.
The “ hands-on/technical work” is the real work; your credibil-
ity comes from that, whether it is humanitarian work in a war
zone or preventing child marriage.
If technical knowledge is placed above all, if there are
those who know and others who need to learn (or, more cyni-
cally, those who don’ t know and need to be told), if manag-
ing and the process involved always seem less important, it
follows that organizational systems exist only to support the
technical work. The idea of managing as a vehicle to the
organizational vision and mission is an afterthought— or no
thought at all. If organizational structures, systems, and man-
agement including meetings, hiring, and supervising staff, fun-
draising, budgets, and so on are seen as components needed
to support technical expertise, then everything is constructed
with expertise sitting at the top. If the goal is getting things
done/made/fixed, and technical people are in charge and
know how to do/make/fix, there is an inherent power hierar-
chy in organizational structure and systems, and a potential
separation between people based on that power differential.
And while this may be fine for building air-
planes— although my knees disagree— we in nonprofits need
to ask ourselves if this is really the best way to go about
structuring our work and our organizations. In the nonprofit
world, we are working with people, environments, cultures,
not building the same plane/car/computer over and over. If we
have organized ourselves to crank out “ cures” — which have
been amazing for preventing illnesses because most people’ s
physiology responds similarly— we are treating everyone the
same, and we know that this is not optimal in the highly com-
plex situations in which nonprofits often work. If we are rely-
ing mainly on technical solutions to solve our problems and
meet our needs, and we are not considering how we make
decisions on what should be done, how they are implemented,
Preface ◾ xvii
This book would not have been written in its present form
without title guidance from Irwin Epstein, who has pulled me
through large writing projects on more than one occasion.
Thank you, Irwin. Readers of early drafts— to whom I am
deeply grateful— are Chloe Frielen-Olewitz, Thea Heninger-
Lowell, Nazima Kadir, Steve Ross, Michael Snarr, and Kerstin
Tebbe. Gay Edelman read, commented on, and edited the pro-
posal, steering my writing back to the ocean after I had gone
too far down a small river. Thank you. To Subhadra Belbase,
Heyon-Ju Rho, Holly Fancher, Matt Michels, Sarah Stevenson,
and Terri Blair, thank you for your generosity of spirit and
inputs. To my memorable managers, Julie Lorenzo and Joe
DiGenova at the Center for Urban Community Services, thank
you for your examples as managers/leaders and your commit-
ment to housing for all. Thank you to team members in many
organizations who taught me how to manage as mission— you
have made this book possible and have made my life better
by knowing and working with you.
A special thank you to my husband Marc Engle, who
believed in this book and in me, and provided all the sup-
port and tea I could ever have needed while writing it. Marc
also provided cover design and all original artwork. This book
would not exist without you.
xix
Chapter I
Why Managing
As Mission?
1
2 ◾ Managing As Mission