Practice-Entrepreneurial-Skills-In-The-Workplace (Hernani and Gutang)

lOMoAR cPSD| 42206632
Basic 9 - Practice
Entrepreneurial Skills in
the Workplace
Gutang and Hernani

HOW TO USE THIS COMPETENCY-BASED LEARNING MATERIAL?
Welcome to the module in “Practicing Entrepreneurship Skills in the Workplace”. This

module contains training materials and activities for you to complete.
The unit of competency “Practice Entrepreneurship Skills in the Workplace” covers the
knowledge, skills, and attitudes on identifying and measuring objects based on the required
performance standards. It is one of the specialized modules required to complete the qualification
on Housekeeping NC II
You are required to go through a series of learning activities in order to complete each of
the learning outcomes of the module. Each of the learning outcomes is provided with Information
Sheets, Self-checks, Answer Keys, Task Sheets, Job Sheets and
Performance Criteria Checklist. (Reference Materials for further reading to help you better
understand the required activities). Follow these activities on your own and answer the self-check
at the end of each learning outcome. Write your answers for the Self-Check on the answer sheets
provided by your trainer/facilitator. If you have questions, don’t hesitate to ask your
trainer/facilitator for assistance.
Remember to:
Read information sheets and complete the self-checks. Suggested references are
included to supplement the materials provided in this module.
Perform the task sheets and job sheets until you are confident that your outputs conform
to the performance criteria checklist that follows the sheets.
Submit outputs of the task sheets and job sheets to your facilitator for evaluation and
recording in the Achievement Chart. Outputs shall serve as your portfolio during the institutional
competency evaluation. When you feel confident that you have had sufficient practice, ask your
trainer to evaluate you. The results of your assessment will be recorded in your Progress Chart
and Achievement Chart.
You must pass the institutional competency evaluation for this competency before moving to
another competency. A Certificate of Achievement will be awarded to you after passing the
evaluation.
Note:
Training is the sole purpose of this learning materials. Some pictures are taken from google as
references.
LIST OF COMPETENCIES
No. Unit of Competency Module Title Code
Basic Competency
Participate in Participating in workplace

1 workplace communication 400311210
communication
2 Work in a team
environment Working in a team 400311211
environment Solving/Addressing
Solve/Address General General Workplace 400311212
3 Workplace Problems Problems
4 Develop Career and Developing Career and 400311213 Life
Life Decisions Decisions
5 Contribute to Contributing to Workplace 400311214

Workplace Innovation Innovation
6 Present Relevant Presenting Relevant 400311215

Information Information
Practice Occupational
Practicing Occupational Safety and Health
7 Safety and Health Policies 400311216 and Procedures
Policies and
Procedures Exercising Efficient and
Exercise Efficient and Effective Sustainable 400311217 Practices in
8 Effective Sustainable the Workplace
Practices in the Workplace
Practice Practicing
Entrepreneurial Skills 40031121
9 Entrepreneurial
Skills in the in the Workplace 8
Workplace
TABLE OF CONTENTS
Page No.
Competency - Based Learning Materials 1 How To Use This Competency-

Based Learning Materia l 2
List Of Competencies 3
Table Of Contents 4
Module Content 5
Learning Outcome Summary 6
Learning Experiences 7
Information Sheet 9.1-1 8 Self -Check 9.1-1
14 Answer Key 9.1-1 16 Information Sheet 9.1-2
17
Self-Check 9.1-2 21
Answer Key 9.1-2 23 Learning Outcome Summary
24
Information Sheet 9.2-1 26
Self-Check 9.2-1 32 Answer K ey 9.2-1
33 Information Sheet 9.2-2 34
Self-Check 9.2-2 39
Answer Key 9.2-2 40 Learning Outcome Summary
41
Information Sheet 9.3-1 43
Self - Check 9.3-1 46
Answer Key 9.3-1 47
Acknowledgment 48
MODULE CONTENT
Unit of Competency: Practice Entrepreneurial Skills in the Workplace Module Title : Practicing
Entrepreneurial Skills in the Workplace Module Descriptor :
This module covers the outcomes required to apply entrepreneurial workplace best practices
and implement cost-effective operations. This module covers materials to use such as Information
Sheets, Self-Checks, Task Sheets and Performance Criteria Checklists.
Learning Outcomes:
At the end of this module you MUST be able to:
1. Apply entrepreneurial workplace best practices
2. Communicate entrepreneurial workplace best practices
3. Implement cost-effective operations
Assessment Criteria:
1. Observe and select good practices relating to workplace operations following workplace
policy.
2. Comply with quality procedure and practices according to workplace requirements.
3. Apply cost-conscious habits in resource utilization based on industry standards.
4. Communicate observed good practices relating to workplace operations to appropriate
person.
5. Communicate observed quality procedures and practices to appropriate person.
6. Communicate cost-conscious habits in resource utilization based on industry standards.
7. Implement preservation and optimization of workplace resources in accordance with
enterprise policy.
8. Observe judicious use of workplace tools, equipment and materials according to manual
and work.
9. Make constructive contributions to office operations according to enterprise
requirements.
10. Sustain ability to work within one’s allotted time and finances.
Details of LEARNING OUTCOME
LEARNING EXPERIENCES
Learning Outcome 1: Apply Entrepreneurial Workplace best practices
Learning Activities Special Instructions
1. Read INFORMATION SHEET 9.1-1 in Read and understand the information sheet. After reading, answer the
Entrepreneurial mindset self- check to determine your learning.
Refer your answers to the answer key 9.1-1 for selfcheck. You are
2. Answer SELF-CHECK 9.1-1 on required to get ALL answers correct. If not, read the information sheet
Entrepreneurial mindset
again to answer all questions correctly.
Read and understand the information sheet. After

3. Read INFORMATION SHEET 9.1-2 reading, answer the self- check to determine your
on Resource utilization
learning.
Refer your answers to the answer key 9.1 2 for self-

4. Answer SELF-CHECK 9.1-2 on check. You are required to get ALL answers correct. If
Resource utilization not, read the information sheet again to answer all
questions correctly.
INFORMATION SHEET 9.1-1
Entrepreneurial Mindset
Learning Objective:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Discuss the characteristic of an entrepreneur;
2. Differentiate the entrepreneurial mindset; and
3. Value the essential chrematistic of the entrepreneurial mind.
Entrepreneur is a person who starts a new business or organization taking some personal financial
risk to do so.
He or she may quit a secure job to devote time to starting the new business, use personal savings
as capital, or convince investors to finance the business idea.
Entrepreneurship is the process of discovering new ways of combining resources. When the market
value generated by this new combination of resources is greater than the market value these resources
can generate elsewhere individually or in some other combination, the entrepreneur makes a profit.
Entrepreneurial Mind Frame

Allows the entrepreneur to see things in a very positive and optimistic light in the midst of crisis or
difficult situations. In fact, in Chinese writing the word “crisis” is composed of this characters. The first
character means danger while the second character means opportunity.
Pasion is the great desire to attain a vision or fulfill a mission. It is about wanting something
so much that a person would be willing to totally devote oneself to the quest.
Entrepreneurial Heart Flame
The entrepreneurial heart flame is also about emotional intelligence or EQ, which often
manifested in the entrepreneurs’ effort to nurture relationships with customer, employees and
suppliers.
The entrepreneur also looks after the interest of his/her people by motivating and encouraging them to the
best that they can be. This creates caring culture within the organization that brings about synergy among
the people working toward a common vision.
Entrepreneurial Gut Game
The entrepreneurial gut game refers to the ability of the entrepreneur

to sense without using the five senses. This is also known as “intuition”.
The gut game also connotes courage or, in the local dialect, “lakas ng
loob” (strong intestinal fortitude).
New Product Development
The first and most important reason for any new development is to
provide new value to the customer. Without this, there is no reason for them to
trade their money for the new device.
Successful new products spring from the convergence of:
● Creative mind
● Technical mind
● Business mind
Creative Mind
The creative mind conceptualizes and designs a product that consumers find some use for
it. It likewise produces a product that is pleasing to see, touch, smell, hear and taste.
The Technical Mind
The technical mind is the technology originator. The entrepreneur may not necessarily possess the
technical mind but this is what drives him or her to convert new knowledge into something highly functional
and operational.
Business Mind
The business mind harness the potentials of new products by creating the market space
for them. It also organizes sufficient forces and resources to develop. Launch and commercialize
the new product in order to maximize its market value.
5 Essential Characteristics of Entrepreneur Mind
● Creativity
● Suspicion of predictors
● Comfort with Uncertainty
● Openness to Experimentation ● Functional Humility
Creativity
The seed of entrepreneurship is the ability to see things differently. Whether it’s with new products
or new processes, entrepreneurs are driven by the uncanny knack to see holes in the marketplace and devise
innovation to fill them.
Entrepreneurs tend to labor under the assumption that data is the sole predictor of an
outcome. Especially in new markets and with new products where data is largely interpretive or
extrapolated, entrepreneurs are undaunted by the typical predictors that may put off fainter hearts.
Comfort with Uncertainty
Similarly, a distrust of prediction and analysis creates an atmosphere with uncertainty rules. Indeed,
the uncertainty is the very essence of entrepreneurship.
Openness to Experimentation
A comfort with experimentation goes beyond educated trial and error. The ability to
experiment with products, processes and outcomes, no matter where the results may lead, is
the key element of this quality.
Functional Humility
Egos can destroy the very best ideas. Entrepreneurs who are committed to solving a business
problem or reinventing a product or service display a functional humility.
SELF-CHECK 9.1-1
Entrepreneurial Mind
A. MULTIPLE CHOICES.
Direction: Read the questions carefully and answer intelligently. Write the answer on your answer
sheet.
1. It allows the entrepreneur to see things in a very positive and optimistic light.
a. Entrepreneurial heart frame
b. Entrepreneurial mind frame
c. Entrepreneurial gut frame
d. Creative mind
2. It conceptualizes and designs a product that consumers find some use for.
a. Entrepreneurial heart frame
c. Entrepreneurial gut frame
d. Creative mind
3. It organizes sufficient forces and resources to develop, launch, and commercialize the new
product in order to maximize its market value. a. Technical mind
b. Business mind
c. Creative mind
d. Intuition
4. It drives the entrepreneur to convert new knowledge into something highly functional and
operational. a. Technical mind
b. Business mind
c. Creative mind
d. Intuition
5. A person who starts a new business or organization taking some personal financial risk to do
so. a. Entrepreneurial heart frame
c. Entrepreneur
ANSWER KEY 9.1-1
Entrepreneurial Mind
A. MULTIPLE CHOICE
1. b
2. d
3. b
4. a
5. c

Resource Utilization
Learning Objective:
After reading this INFORMATION SHEET, YOU MUST be able to:

1. Explain what is resource utilization;
2. Differentiate resource allocation from resource utilization;
3. Value the benefits of resource utilization.
What is resource utilization?

Resource utilization defines the procedure of making the
“MOST” out of the resources, which are accessible to you in sort to
achieve your purpose. This is an efficient and effective procedure for
an organization.
By having the information about the availability of resources

and conclude them at the right time for the project, plays a vital role in managing the costs and
smooth execution on the project activities.
So, in the last few years, the scenario of resource management has been developed in order
to manage the resource optimally for the business which is an integral part of project management.
Why Business Owners need it?

No business owner would like to waste their resources. Managing resources is all about doing
more with less as is the part of project management. And it is always centered on optimization and
efficiency. In order for making the project successful, you can plan out the best method to use your
resources.
As Example:
For some industries, most constructive effectiveness is so important for them that they hire
appropriate managers who would be committed to just resource management and are known as resource
manager. But the question arises, what does a resource manager do even you already have a project
manager in the team?
Certainly, the project managers are responsible for assigning and creating tasks to
get the project complete. And the resource managers are only accountable for distributing
the resources required to make the project success.
So, by considering your resources availability, and having the plan how to use them,
you can fix the problems before they arise.
What are the formulas and Benefits?
Well, there is no commonly related formula for resource management neither there are
any golden rules for it. Still, we can follow some checkpoints to make it happen.
The first step is estimating the required number resources for a project. Then estimate the
date of complete by dividing in hours or weeks and include the employee hours needed on the
project.
The checklist can include:

● Understand which resources are critical and less in number
● Agree on a common approach to prioritizing work across shared resources
● Embrace different ways of working across the organization and resources
● Realize resource management is an ongoing process
● Divide work to resources using a blend of granularities
● Proper planning of the work
● Manage Resource assignments
● Report time
● Apply assignment types that align to your business needs

● Account for non-project time
● Avoid or limit multi-tasking
● Keep your most valuable assets and resources productive and happy
Once you complete the allocating of tasks, your team members will execute their
activities conscientiously and complete them.
As a result, you’ll be able to:

● Centralize demand intake and optimize project group and resource ability to deliver
your organization’s planned programs.
● Will get the right people for working on the right projects at the right time.
● Segregate your resources to changes in the market and organization demands
● Keep your assignment process on track, on time, and on budget
All above are pointing to the process of resource utilization, how to accommodate and
expected key points. Now let’s see “how it could help on business growth”.
By Resource management protocol, you would be able to put your complete control over the
resources. It leads to significant benefits to any kind of business or organization. Here I have given the forecast
of future benefits, which you get through Proper resource utilization.
● Conflict resolution – By having the complete

control over the resources, their skills, experience,
and their knowledge, you can quickly assign a
qualified team for the project. So, you do not need
to conflict the resources in between the workflow.
● Reduce Project Deadline – Same way, improving

the project delivery time could help to minimize the
cost and maximize the margin. Research shows the
organizations who adopt the Resource Utilization
methods have significantly reduced the project
cost.
● Resource Strength – Resource management

procedure could give you the real live visibility to
the resource capabilities and the capacity for future
projects. And it would enable a better customer
prospect for future revenue opportunities.
● Reduce administration costs – Having the full

control over your resources would reduce the
administrative costs, which are linked for project
and maintenance
● Increased revenue – The proper resource utilization

could help to assess and manage the whole pool in
on hourly, daily, weekly on by monthly basis. So, it
may develop a process to ensure your most
precious resources are being used for a maximum
effect, and all the workload is balanced to avoid
waste.
Resource allocation vs. resource utilization

These processes might sound similar, but they have some slight and important differences:
● Resource allocation sees a project manager choosing

suitable staff for a project and then managing them as the
project is completed, reassigning them or altering their
workload if necessary.
● Resource utilization, however, is the process of strategically

measuring how effective resources are. While allocation
organizes your project, it’s utilization that makes your project
successful.
Both processes are key to achieving project success, however resource utilization is often
undervalued. Creating a robust framework for assessing the quality of existing resources might seem
complicated, but with the right tools it can be easy. Once you’ve decided on the budget and resources
available, and the metrics you want to use to measure efficiency, you can implement resource management
into your projects.
What are the benefits of resource utilization? Resource utilization,

ultimately, helps you make the most of your available resources:
● Proper utilization of resources is important for

maintaining productivity, because it prevents staff from
underperforming or being overburdened by workloads
and burning out.
● Projects can be managed with better visibility, reducing
the risk of oversights.
● Using resources to their maximum potential gives you a better ROI
● It ensures that specific resources aren’t being over or underutilized.
● It allows PMs to be agile and reschedule resources as quickly as possible to avoid problems
surfacing or becoming worse.
SELF-CHECK 9.1-2
Resources Allocation
A. Short Essay Questions
sheet.
1. Contrast resource allocation from resource utilization.
Which is more important?
2. Discuss the benefits of resource utilization
ANSWER KEY 9.1-2

Resources Allocation
A. Short Essay Questions
1. Resource allocation is how your company assigns or splitsup its resources to meet
tasks, deliverables and overall goals while Resources utilization measures ‘how’
effectively your company is making use of the available resources.
2. It is not enough to simply focus on allocating resources correctly. It is also essential

to be able to measure how well resources are being utilized and to make
meaningful adjustments. The ineffective utilization of any resources, especially
talent, can lead to dissatisfied customers, unmotivated staff or burn-out, and
possibly catastrophic results like the partial or complete loss of business.
Interview
Learning Outcome 2: Communicate Entrepreneurial workplace best practices Learning Activities

Special Instructions
1. Read INFORMATION Read and understand the information sheet. After SHEET 9.2-1 in Office reading, answer
the self- check to determine your Communication Protocol learning.
Refer your answers to the answer key 9.2-1 for

2. Answer SELF-CHECK self-check. You are required to get ALL answers 9.2-1 on Office correct. If not, read the
information sheet again to Communication Protocol answer all questions correctly.
3. Read INFORMATION Read and understand the information sheet. After SHEET 9.2-2 on Ways to reading,
answer the self- check to determine your improve Quality in learning. Business
4. Answer SELF-CHECK Refer your answers to the answer key 9.2-2 for 9.2-2 on Ways to self-check. You are
required to get ALL answers improve quality in correct. If not, read the information sheet again to business
answer all questions correctly.
Office Communication Protocol
Learning Objectives:
After reading this INFORMATION SHEET, YOU should be able to:
1. Explain what is protocols;
2. Discuss office communication protocol;
3. Value the importance of communication protocol.
Protocols
Simply said, protocols are internal rules that an
organization's members are required to follow and use.
By making sure targeted activities are handled under
protocols, the organization ensures consistency and
conformity at every level. The downside, however, is that
too many protocols lead to redundancy, bureaucracy and,
worse, unnecessary delays. This works against an
organization trying to be nimble and flexible. Strike a
balance between conformity and responsiveness.
Writing Rules
As part of the protocols, organizations also
benefit from making sure that any communications
follow clear-use rules. This means making sure staff
understands how to communicate properly in writing.
Quick, techy acronyms, such as LOL, WTB, WU,
LTR and so on, don’t belong in professional writings.
Staff should understand they need to
communicate in proper language that places a
premium on spelling and grammar.
Communication
Communication means the

imparting or exchanging of information or news.
Businesses and organizations
depend on communication lines staying open and
remaining dependable between different parts and
divisions.
Without the ability to communicate effectively, company

functions start to fall apart really quick. However, everyone
communicating their own way at the same time also leads to
chaos. This is where workplace protocols come into play.
Electronic Communication
To add to the challenge of managing how people in the
same organization communicate, electronic and computerized
methods have complicated the issue.
The speed of electronic communication frequently results
in problems happen faster and spreading further when mistakes
are made. Smart phones, email, instant messaging and computer
files only add to a flurry of communications.
Written Communication
Written messages, the most traditional of business communication methods, are easily
standardized by organizations so they can be correctly routed correctly and properly prioritized.
This is done by choosing different methods for different levels of importance. Emails, notes
and basic messages can be used for daily communication.
Memorandums and letters on company letterhead present communicated issues in a more

formal manner. Reserve issue papers and reports for policy discussions and important decision-
making efforts.
Electronic Messaging
Electronic Messaging means the type of Electronic
Record that is transmitted via an electronic network to the
e-mail address of a person.
The problem with emails, instant messaging and
the Internet is that organizations frequently lose control
of the message and its audience very quickly.
Organizations are well-served by regularly training
staff on the risks and perils of electronic communication,
reserving these tools for daily, regular communication and
training staff on understanding how to regularly purge old
communications and keep only important information.
Too often, people use these tools for silly or
personal messaging. The results can range from
embarrassing to serious should these files later get
resurrected in lawsuits or legal matters.
Verbal Communications
Verbal communication is the

use of sounds and words to express yourself,
especially in contrast to using gestures or
mannerisms (nonverbal communication).
Protocols for verbal
communication can be implemented
in similar fashion as written
documents. There should be
levels for verbal meetings, including casual
discussion, formal meetings,
hierarchy meetings, and
policymaking/decision-making
interactions.
Each of these contact events should have an understood expectation of how to
communicate, for how long and how to process reactions and decisions. Failure to do this in a
business frequently results in ad hoc interaction which, while comfortable in small groups, begins to
cause problems as organizations grow.
Virtual Communication
Virtual communication, is when people
communicate without being face- to-face. Instructors can
communicate and provide lessons from anywhere and
anytime, as long as they (and the audience) have the right
tools.
Effective virtual communication is a necessity in
today’s business environment. It’s common in many
organizations to have full-time or part-time remote
employees.
Partners and customers do business with
organizations in various countries. In order to ensure
organization, meet their goals, employees need to
understand effective virtual communication practices
and put them into action.
Things to Consider for an Effective Virtual
Communication Use the Right Technology

There are a variety of technology solutions
available to help employees communicate virtually. Aside
from telephone and email, businesses can utilize instant
messaging platforms such as Skype to enable employees
to ask quick questions and keep each other updated.
Collaborating with teams on projects becomes
easier with tools such as Slack, which businesses can use
to
better organize project-related communications. Video
conferencing with tools like Zoom and GoToMeeting are
popular for having a virtual face-to- face conversation.
It’s important to choose the proper technology
for the task at hand when communicating virtually. For
example, it may not be necessary to have video
conference to ask a quick question.
That might be better suited for an instant message. Similarly, project management tools such
as JIRA are the best place to record project updates so they don’t get lost in your email inbox.
Be Fully Present in Virtual Communication

Multitasking at work helps employees to be more
productive. However, in virtual communication, it’s important to
be focused on the conversation. Avoid the impulse to check
emails while having a phone meeting or text a friend while
updating teammates on Slack.
Virtual communication requires employees to actively
pay attention to the conversation. Since colleagues are often not
in the same physical location, it’s vital to ensure all
communication is accurate, focused and clear.
State Goals, Intentions and Results

Like in-person
communication,
virtual communication can sometimes go off track. In
order to value everyone’s time, it’s productive
to begin each communication by stating goals
and intentions and outlining what kinds of results
you want to achieve.
Treat virtual meetings with the same kind of
preparedness as inperson ones. Draft an agenda
if you’re leading the meeting and send it out to
attendees beforehand. If you’re attending
the meeting, review the agenda and prepare your
contribution.
For text-based communication, such as emails, messages and updates, be sure to respond to
show the sender that you have read the communication. State your intentions to act on the information
as necessary. Sometimes, a simple “thanks for the update” is all that is required and tells your colleagues
that you have received the message.
Keep Teams Updated

Effective virtual communication requires honesty
and responsiveness. Since body language and tone of voice
can get lost in certain kinds of virtual communication, it’s vital
to be aware of what the recipient can and cannot ascertain
from your message. For example, if something in a Slack
message has upset you, the sender likely won’t know unless
you tell them because they cannot see your expression or
hear your voice.
In addition to updating teams with honest
communication, it’s important to be available during business
hours to respond to colleagues in a timely manner. Many
remote teams handle time-sensitive issues, and colleagues
cannot wait hours for an email response. As a result, be sure
to have the virtual communication channels open on your
computer at all times during working hours so you can receive
notifications and reply as needed.
Provide
Guidelines
and Training
If your business doesn’t have a virtual
communication policy, it’s wise to
establish some guidelines to help employees
understand how to communicate effectively.
Providing introductory training on how to get
the most out of the virtual communication
tools helps employees to utilize all the
features and realize productivity
benefits.
SELF-CHECK 9.2-1
A. True or False
Direction: Read the questions carefully and answer intelligently. Write the
answer on your answer sheet.
1. Effective virtual communication requires honesty and responsiveness.
2. Virtual communication requires employees to actively pay attention to the
conversation.
3. It’s important to choose any technology for the task at hand when
communicating virtually.
4. Protocols for verbal communication can be implemented in similar fashion as
written documents.
5. Too many protocols lead to redundancy, bureaucracy and, worse, unnecessary

delays.
ANSWER KEY 9.2-1

A. True or False
1. True
2. True
3. False
4. True
5. True

Ways to Improve Quality in Business
1. Enumerate the steps to improve quality of business
Quality
Quality is a distinctive attribute or characteristic
possessed by someone or something.
Whether you sell a product or a service, these five steps
will help you ensure that you are constantly improving the way
you do business-to the delight of your customers.
Every business owner likes to think that he or she has a
commitment to quality. If that were truly the case, of course, no
product would ever disappoint, and no service would result in a
complaint. So how can you improve quality at your company?
Here are 5 steps you can take to put you on the right path.
1. Make a commitment.
W. Edwards
Deming, the father of the
quality movement, argued that a company’s
commitment to quality had to come from the top, and
it had to be reinforced over and over again.
"Constancy of purpose means that quality
decisions are not situational," writes the
operational expert Rebecca A. Morgan. "End of
month quality is the same as beginning of month.
So are you ready to commit? If you are, you
should tell your staff and then think about how you will
handle the first conflict between your stated objective
and a pressing deadline or an attractive short cut.
2. Track mistakes.
If you are going to commit to quality, first you must define

exactly what quality is. For manufacturers, this process involves
statistical quality control, the process of setting a product's
specifications and then sampling a small number of units from the
production line to see how closely they measure up to those specs.
Standards are set and, if too much deviation occurs (or if
quality appears to be trending in the wrong direction), the
manufacturing process is altered.
Tracking quality is admittedly more difficult in a service

business, and efforts by groups such as the International Organization
for Standardization (known as ISO) to create meaningful benchmarks
beyond manufacturing have had mixed results .
One way to gauge customer satisfaction is by tracking what is
called a net promoter score. Devised by a Bain consultant named Fred
Reichheld, a net promoter score keeps tabs on the number of
customers who would recommend a business to their friends.
A customer who answers 9 or 10 is seen as a promoter; a
customer who answers 7 or 8 is seen as passive; and a customer who
gives a company a score of 6 or lower is seen as a detractor. By
subtracting the number of detractors from the number of promoters,
a company arrives at its net promoter score.
3. Invest in training.
An old saw of the quality movement is that any business with a
quality control department is doomed to poor performance, for it has
demonstrated to every other employee that quality is not his or her
chief concern. Instead, quality experts recommend that businesses train
workers at all levels to look for ways to
improve quality and to ameliorate
problems.
Training takes on several
dimensions. For starters, you should set
up a new-employee initiation program that trains workers to
focus on quality issues from their first day on the job. Different
CEOs have different perspectives on how best to do this. Ralph
Stayer, the quality-obsessed CEO of Johnsonville Sausage in
Sheboygan Falls, Wisconisn, believes your existing employees
should be put in charge of training new employees, because
only they can provide a firsthand perspective on how your company's operations work.
Ari Weinzweig, founder and CEO of the Zingerman's Family of Companies in Ann Arbor, Michigan,
takes a different approach: He personally leads all new-employee orientation training sessions (which last
several days) because he believes an employer never has a better chance of instilling values and a sense of
purpose than right after he or she has hired a new employee.
Whether you hand train duties to your employees, take them on

personally, or some combination of the two approaches, it's important that
you provide workers with a history of the company through the lens of
quality.
Let them know what problems you have had in the past, how you
corrected these problems, and where you company stands with respect to its
quality goals today. You should also go over your definition of quality in detail,
and show them how you measure quality (see the previous section.)
Finally, train workers to see the connection between their actions
and, more broadly, their work ethic, and the company’s overall performance.
By tying individual behavior to an overall system of work, and then showing where that system can, on
occasion break down, you will be giving workers the information they need to be good stewards of your
business.
4. Organize quality circles.

Your staff members may roll their eyes at the introduction of such a
dated technique, but organizing employees into quality circles can be an
effective way to identify and address problems. Simply put, quality circles
are groups of employees who are encouraged to assess processes and
recommend improvements, all with the goal of promoting quality,
efficiency, and productivity.
The concept was developed by Deming in post-war Japan, and made
its way to the United States in the late 1970s. At one point, half of all large
corporations had adopted quality circles, but then interest in them faded.
That's a shame. Quality circles, by any other name, are teams of workers who are given the
authority and responsibility for making a business better. To succeed, experts say that participation
in a quality circle should be voluntary; circles should draw members from all corners of a company;
and the circle should set its own agenda (rather than pursuing a company owner's agenda.
Once you have invited workers to join a quality circle, provide

them with adequate resources to pursue their analysis, and schedule a
time in the future at which they may present their findings. It is important
that you act on their recommendations, even if the group's conclusion is
not necessarily one you would have drawn yourself. Remember, the
purpose of the exercise is less to solve a particular problem than it is to
engage workers in the process of finding and addressing concerns.
Moreover, you should be tracking customer complaints or product defects
on a regular basis, so if the circle's recommendations do not produce the
desired result, you'll know it, and be able to act.
5. Have the right attitude.

Too many people turn the quest to improve quality into
something oppressive. No less an authority than Deming rejected the idea
that the quality management had to be dreary and involve a lot of
negativity.
"The prevailing system of management has crushed fun out of the
workplace," Deming moaned in an interview in the 1990s.
This attitude is not necessarily easy to adopt and runs afoul of
some of the basic management practices we take for granted. For
example, Deming was not a fan of performance reviews, as the writer
John Case has explained.
If your evaluations are fair, you will determine that half your
workers (by definition) are below average, and you will tell them so," Case
writes. "Result: half the work force is instantly discouraged and
demoralized, and any sense of common purpose is undermined."
Rather than pointing out inadequacy wherever it might be found,

Deming believe that the job of managers was to frame the pursuit of quality
as an interesting, noble, and worthwhile goal.
If you are to truly improve quality at your business, whether you
manufacture products, distribute goods, or perform a service for your clients,
your first step (and also the hardest) is to resist the temptation to dwell on
your company’s flaws and instead rally your team around the cause of rooting
them out.
SELF-CHECK 9.2-2
A. Enumeration
sheet.
1. Enumerate ways to improve quality in business.
ANSWER KEY 9.2-2

1. Make a commitment
2. Track mistakes
3. Invest in training
4. Organize quality circles
5. Have the right attitude
Learning Outcome 3: Implement cost-effective operations Learning Activities Special

Instructions
• Read INFORMATION Read and understand the information sheet. After SHEET 9.3-1 in Easy reading, answer the
self- check to determine your steps to cut cost at work learning.
• Answer SELF-CHECK Refer your answers to the answer key 9.3-1 for self9.3-1 on Easy steps to check. You are
required to get ALL answers correct.
cut cost at work If not, read the information sheet again to answer all questions correctly.
Easy Steps to Cut Cost at Work
1. Enumerate steps to cut cost at work;
2. Value the importance of cost cutting.
Saving your Company Money by Mark Swartz
All workplaces spend money. So just about
any employee can try to think up cost cutting
tactics. The savings don’t have to be massive. Every
dollar not spent needlessly goes toward the
company’s bottom line.
Here are some simple ways you can help reduce
workplace expenses.
Saving Costs Is Equal to Making Money

Eliminating excess costs is equivalent to earning revenue. Employers prize people who can
add to net profits.
If you dream up an idea that saves P1,000, it’s similar to increasing sales by P10,000
(assuming a 10% profit margin). If you find a way to cut two hours a month on the production of a
report, that’s 24 labor hours saved every year.
How This Helps You?

These are the key reasons you should help your employer save money:
● It makes you look like a committed worker. Employers appreciate the extra effort
made to improve the bottom-line.
● You can add it to your resume. This is something that can help you stand out during
interviews, at performance reviews, and when making a case for your raise or
promotion.
● Sharpens your thinking. Although many of the ways to save money can be modest,
some really challenge you to be innovative.
● Less waste means less haste. When employers spend less money pointlessly, there’s
less chance they’ll have to shave costs by other means, such a salary freezes and perk
cutbacks.
There is also a possibility that you’ll share a portion of the savings. Some employers
offer an incentive plan that rewards its people for ideas and actions that lead to cost
reductions.
How to Reduce Expenses
The most direct route to cost cutting is to minimize

expenditures. This can be accomplished by looking for savings
opportunities.
Are you always pestering the boss to buy the latest release of
software or newest model of device? Unless this can bring
demonstrable productivity increases, work with the existing version
longer. Or use your personal device(s) for business as well.
Scheduled to go on a business trip? Maybe it would be cheaper
– yet still effective – to organize a video conference at a local facility that provides those amenities. If not,
think about staying at a less expensive hotel (or with friends/family if available), and booking well in
advance to get the best fare.
In terms of work routine, how about adding a day or two of telecommuting? Desk-sharing too.
They reduce the need for expensive office space and they lower outlays for energy.
Whenever making purchases for work, ask to use the company credit card. It can cut a few
percentage points off the bill. Or it can add travel points to be used for business trips.
Decrease Waste
Wasted resources squander an employer’s funds. Recycle, reuse,
and repurpose whenever feasible. By going greener, costs get leaner.
Striving for a paperless office is a solid starting point. Don’t print
out hard copies where electronic documents will do. Use two-sided
copying. Distribute hard copies only to those who must have printed
versions. These three steps alone will lessen paper, toner and storage
charges.
If you work in a manufacturing environment, waste increases costs.
Can you come up with any ways to use fewer (or less expensive) materials?
Are there duplicated procedures, or productionslowing processes, that can
be altered?
Cost Cutters Are Problem Solvers
Every time an employer overspends it becomes an issue. No

organization has a shortage of these challenges, especially in the face of
competitive and financial pressures.
You can be a dollar detective. It can be as simple as making sure the
last person who leaves turns off lights and powers down devices. Or it can
be more involved, like when reducing overtime or cutting the number of
units that fail to meet specs.
Keep your eyes peeled for opportunities to be fruga l. You’ll be
helping to save money, waste, and (when times are tough) maybe even
your job.
SELF-CHECK 9.3-1
sheet.
1. Why is it importance to save company money?
2. How is it to reduce expenses?
ANSWER KEY 9.3-1

A. Short
Essays
1. Eliminating excess costs is equivalent to earning
revenue. Employers prize people who can add to net profits.
2. The most direct route to cost cutting is to minimize expenditures. This can be
accomplished by looking for savings opportunities.
ACKNOWLEDGMENT
1. https://neilpatel.com/blog/perfect-entrepreneurialattitude- according-science/
2. https://blog.orangescrum.com/2018/12/how-does-resourceutilization-help-to-improve-
business-performance.html
3. https://www.monster.ca/career-advice/article/easy-tips-to-save- your-company-money
4. ttps://www.investopedia.com/terms/e/entrepreneur.asp
5. https://www.prosymmetry.com/blog/resource-utilization/
6. https://www.inc.com/guides/2010/09/5 -ways-to-improve- quality.html

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Gutang and Hernani

HOW TO USE THIS COMPETENCY-BASED LEARNING MATERIAL?

Welcome to the module in “Practicing Entrepreneurship Skills in the Workplace”. This

No. Unit of Competency Module Title Code

Participate in Participating in workplace

5 Contribute to Contributing to Workplace 400311214

6 Present Relevant Presenting Relevant 400311215

Competency - Based Learning Materials 1 How To Use This Competency-

Learning Activities Special Instructions

Read and understand the information sheet. After

Refer your answers to the answer key 9.1 2 for self-

Entrepreneurial Mind Frame

Entrepreneurial Heart Flame

Entrepreneurial Gut Game

The entrepreneurial gut game refers to the ability of the entrepreneur

Successful new products spring from the convergence of:

The Technical Mind

5 Essential Characteristics of Entrepreneur Mind

Comfort with Uncertainty

INFORMATION SHEET 9.1-2

After reading this INFORMATION SHEET, YOU MUST be able to:

What is resource utilization?

By having the information about the availability of resources

Why Business Owners need it?

What are the formulas and Benefits?

The checklist can include:

● Apply assignment types that align to your business needs

As a result, you’ll be able to:

● Conflict resolution – By having the complete

● Reduce Project Deadline – Same way, improving

● Resource Strength – Resource management

● Reduce administration costs – Having the full

● Increased revenue – The proper resource utilization

Resource allocation vs. resource utilization

● Resource allocation sees a project manager choosing

● Resource utilization, however, is the process of strategically

What are the benefits of resource utilization? Resource utilization,

● Proper utilization of resources is important for

A. Short Essay Questions

ANSWER KEY 9.1-2

A. Short Essay Questions

2. It is not enough to simply focus on allocating resources correctly. It is also essential

Learning Outcome 2: Communicate Entrepreneurial workplace best practices Learning Activities

Refer your answers to the answer key 9.2-1 for

Communication means the

Without the ability to communicate effectively, company

Memorandums and letters on company letterhead present communicated issues in a more

Verbal communication is the

Things to Consider for an Effective Virtual

Communication Use the Right Technology

Be Fully Present in Virtual Communication

State Goals, Intentions and Results

Keep Teams Updated

5. Too many protocols lead to redundancy, bureaucracy and, worse, unnecessary

ANSWER KEY 9.2-1

INFORMATION SHEET 9.2-2

If you are going to commit to quality, first you must define