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ASSIGNMENT

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OUMH2203
ENGLISH FOR WORKPLACE COMMUNICATION
MAY 2024 SEMESTER

INSTRUCTION

1. All tasks must be delivered in English.

2. The cover sheet of your assignment must contain the following information: Training
code and name / Semester / Your full name and student number / Your email address
and mobile number.
3. For the written assignment, use Times New Roman or Arial, 12-point font, with 1.5-line
spacing in A4 format. Ensure that the assignment you submit is paginated.
4. Present your responses to the tasks in a MULTIPLE portfolio file. Adhere to the following
structure:

i. Part I Task 1 – A recorded video presentation (max 400MB)

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ii. Part I Task 2 – Reflective Proposal

iii. Part II – Proof of Online Class Participation

5. Submit your portfolio ONLINE in MULTIPLE files by 4 August 2024.

6. Late submission without prior permission will be penalized with a mark deduction.

8. This assignment accounts for 70% of the total marks for the training:

Part I Task 1 Video Presentation – 40%


Task 2 Reflective Report – 20%
Part II Proof of Online Class Participation – 10%

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ASSIGNMENT QUESTION

This assignment has TWO parts, namely Part I (consists of TWO tasks) and Part II.

PART I TASK 1: INDIVIDUAL VIDEO PRESENTATION (40 MARKS)

PURPOSE
The assignment aims to assess your ability and confidence in preparing and practicing
effective communication skills in a professional setting.

TASK
You are a team leader in a Malaysian multinational company with remote teams spread across
different continents. The board of directors has requested a video report presentation
addressing the challenges and opportunities of cross-cultural communication in this scenario.

The report presentation should also include how cultural differences impact communication
styles, conflict resolution, and decision-making processes within remote teams. Provide specific
examples and practical recommendations for promoting effective cross-cultural
communication to ensure team cohesion and productivity despite geographical distances.

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You are required to submit a 7 - 10-minute video presentation to report the discussion of
cross-cultural communication among the team members. The video will be presented in a
board meeting; therefore, your video presentation must be professional and suitable.

The following are the requirements that you need to consider in preparing the report
presentation:

a. As the first step, set the context by describing the multinational company and its
remote teams across the continents. Provide some background information on the
nature of the work, the diversity of the teams and the significance of effective
communication in this setting.
b. You can discuss the content of the report presentation in the online forum with your
e-tutor: opportunities (benefits) in cross-cultural communication, challenges
(disadvantages) and several examples to illustrate, in addition, to proposing some
practical solutions or recommendations.
c. Remember to refer to Topics 3, 4, 7 and 10 of the OUMH 2203 Module. You must
understand the conventions of a board meeting, making presentations, using
graphical presentations and the format of a report.
d. Prepare your notes and visual aids for the report. You might want to use applications
to further exemplify the presentation like PowerPoint Presentation, iMovie,
Funimate, Adobe and many others.
e. The graphical presentations (graphs/charts etc) must support your report and
further clarify the success of the training sessions.
f. Record the 7 – 10 minutes report presentation. Marks will be deducted for speeches
that do not adhere to the time duration.

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i. Look confident and professional. Your background and recording details must be
of good quality too.
ii. Make sure you have an introduction in the video presentation.
iii. The video screen must capture the top half of your body so that your hand
gestures and facial expressions are visible at all times OR at least 80% of the
recording duration.
iv. Make sure that you greet the board and briefly introduce yourself and the
report. You must exude professionalism.
v. Structure your video according to the report format.
vi. Organise the content to report on the basic details of the English
Communication Training sessions to the board. The report presentation must be
organised to support the success of the training sessions.
vii. You must provide the video with a conclusion that summarises the training
objectives achieved and other training recommendations.

g. Make sure the recording content is authentic, clear and engaging. In other words,
“you are the scriptwriter, the speaker and maybe even, the producer!” Thus, you
need to be creative as if you are presenting in a board meeting.
h. Submit your video online according to the instructions. If your video is larger than
400MB, please refer to the guidelines on how to compress your video for
submission. You may also include a link to your video as a backup in Task 2. To get
this link, upload your video to YouTube or an online storage service such as GDrive or
OneDrive. Make sure that your link is NOT set to private access only and that the link
is accessible before you submit your assignment.
i. Your speech will be assessed through 6 criteria:

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i. Content: report on the discussion of cross-cultural communication
ii. Suitability & Creativity of Report Presentation,
iii. Presenter’s style and Delivery,
iv. Organisation of Video presentation,
v. Overall and Clarity of the Video; and
vi. Use of Language

NOTE:

● This is an individual task. The aim is to present confidently and naturally, and NOT to
make a creative video for social media platforms.
● Refer to the assignment rubrics as a guide to achieving cohesion and coherence.

● Remember to refer to Topic 1,3,4,5 and 7 of OUMH 2203 Module

[Total: 40 marks]

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ATTACHMENT
ASSIGNMENT RUBRICS

OUMH2203 ENGLISH FOR WORKPLACE COMMUNICATION / MAY 2024 SEMESTER


PART I TASK 1: INDIVIDUAL VIDEO PRESENTATION (40 MARKS)
Unsatisfactory
Excellent Good Fair Poor Or
Max
No response
QN CLO Criteria Weight Marks
4 3 2 1 0
Task 3 Content: 1.5 Covers the discussion Includes basic knowledge Includes essential The content includes Fails to explore the 6
1 report on the topic in-depth with details of the discussion topic and information about the minor details and it has opportunities
discussion of and examples. important examples. The discussion topic, but several confusing facts. presented by cross-
cross-cultural content is good and inviting contains few mistakes in The content is not cultural
communicatio Provides a comprehensive to the board. the facts. The content is inviting to the board. communication
n among the discussion of cross- particularly not really effectively. The
team members cultural communication in Provides a discussion of inviting to the board. Identifies a few analysis is vague or
- Benefits remote multinational cross-cultural opportunities absent. Lacks
- Challenges teams. Offers insightful communication in remote Explores some of the presented by cross- relevant examples
- Recomme analysis supported by multinational teams. Offers opportunities presented cultural communication or
ndations relevant examples or analysis supported by by cross-cultural in remote multinational recommendations.
evidence. Demonstrates a relevant examples or communication in remote teams. Analysis may be
deep understanding of the evidence. Demonstrates a multinational teams. superficial and lacks
potential benefits, good understanding of the Adequate analysis but depth. The examples or
challenges and practical potential benefits, may lack depth or recommendations

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recommendations. challenges and practical thoroughness. Provides provided may be
recommendations. only some examples or limited or not fully
The purpose of the report recommendations to relevant.
is excellently met with The purpose of the report support key points.
excellent reflections on is met with many The purpose of the
the context. reflections on the The purpose of the report report is not clear and
Malaysian context. is somewhat met with lacks reflections on the
some reflections on the Malaysian context.
Malaysian context.
3 Suitability & 1.5 The report presentation The report presentation The report presentation is The report No originality and 6
Creativity of the shows great originality, shows professionalism with rather stiff and not presentation is no creativity at all.
Report creativity and the use of appropriate professional and should presented as “reading”
Presentation professionalism. The creativity and concise be edited suitably for a and not suitable for a
information presented is information suitable for the board meeting. board meeting
concise and suitable for board meeting. presentation.
the board meeting. Moderate use of visual
Good use of visual aids and aids and few creative Lacks visual aids and
Excellent use of visual aids there are additional efforts to enhance any creative efforts
and extra creative efforts creative efforts to enhance understanding of the
to enhance understanding understanding of the presentation.
of the presentation. presentation.
3 Presenter’s Style 3.0 Delivery is effectively Delivery is natural, fluent, Delivery is quite natural, Delivery is not natural/ No attempt to 12
and Delivery natural, fluent, professional and confident. and fluent, with some fluent and or audible. deliver the speech
professional and evidence of individually.
confident. Voice delivery is clear with professionalism and A lot of reading the
good pronunciation and almost showing script which hinders the
Voice delivery is very clear enunciation, stress and confidence. presentation and focus

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with excellent intonation. of the presenter.
pronunciation and Voice delivery is
enunciation, stress and The gestures and somewhat clear with
intonation. expressions are quite some errors in
spontaneous. pronunciation and
The gestures and enunciation, lack of stress
expressions are natural, and intonation.
very relaxing and
spontaneous. The gestures and
expressions show some
signs of nervousness.
3 Organisation of 1.25 The direction and The direction and A moderate direction and Little effort has been No effort has been 5
Video organisation of the video organisation of the video organisation of the video made to direct the made to make the
presentation are well-planned and are good and capture the and at times able to video. video organized or
capture the audience’s audience’s attention capture the audience’s interesting.
attention throughout. throughout. attention. The time duration is
either too short or too
The time duration is The time duration is good. The time duration is long.
excellently met. between 7-10 minutes.
There are clear attempts to The structure and
The structure and details link details in the video but There are attempts to link organization of ideas in
of the video are placed in in one or two parts, the details in the video but the video are not
a logical order and the details appear incoherent. the structure and smooth and/or might
way they are presented organisation of the video contain some mistakes
effectively keeps the The beginning and ending lack direction that in the facts that affect
interest of the viewer. parts of the video are affected the viewer’s the general
recognisable, but do not comprehension. understanding of the

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The beginning and ending necessarily contribute to viewer.
parts of the video are the viewer’s understanding. There is no clear OR
recognizable and give a beginning or ending or The recorded video is
very clear and meaningful unexpected/ not organised for a social
understanding. interesting. media platform rather
than to deliver a
presentation to a board
3 Overall and 1.25 The overall quality of the Most of the quality of the The quality of the video is The quality of the video The quality of the 5
Clarity of the video and the focus were video and the focus were not very good but the is acceptable but the video and the
Video excellent. The presenter is good. The presenter is seen overall focus was overall focus was not overall focus are
seen from the top-half from the top-half angle at acceptable. The presenter good or quite bad. very poor and not
angle at all times. all times. is seen from the top-half acceptable.
angle most of the time. The video angle and
The video angle and The video angle and good lighting poorly capture
perfect lighting excellently lighting capture the The video angle and the speaker, too many
capture the speaker. speaker. lighting somewhat animations.
capture the speaker
The audio is excellent. The audio is good. moderately. Inaudible audio

The audio is OK.


3 Use of Language 1.5 No errors in grammar and Minimal errors in grammar Some errors in grammar A lot of errors in Too many major 6
language that distract the and language that do not and language affect grammar and language errors and very
viewer from the content. affect the viewer’s viewers’ understanding. affect viewers’ poor grammar and
The choices of words are understanding. The choices Some of the words used comprehension. The language. The
very appropriate and of words are most are not suitable for the choices of words are language used is
suitable for the video and appropriate and suitable video and targeted very poor and not not suitable for the
targeted audience. for the video and targeted audience. appropriate for the video and targeted

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audience. video and targeted audience.
audience.
Total 10 40
*QN = Question Number

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PART I TASK 2: REFLECTIVE REPORT PRESENTATION (20 MARKS)

PURPOSE
The assignment aims to assess your ability to describe basic language-based skills in
interpersonal communication, business etiquette and relationship-building in workplace
contexts.

TASK
IMPORTANT: This task is a continuation of your video presentation of Task 1: A video report
on the discussion of cross-cultural communication among the team members.

Write a critical reflection on the process of carrying out the Report Presentation. The
structure of this report presentation follows the basic essay structure of the introduction,
body and concluding paragraphs. Refer to the sample outline below.

Your Reflective Report presentation MUST include the following FIVE criteria and each
criterion should be written in paragraphs between 300 and 350 words:

i) Reflection on the PROCESS; the planning stage of the video, during the recording
of the video and after the video has been recorded. Describe the timeline of
completing the task and the preparation of visual aids. How long did you plan and
record etc.? How important are creativity and innovation in this task? Why do you
say so?
ii) Reflection on the CONTENT (the topic/ issue). Did you manage to refer to the
module for the content? Do you feel that there is/ are differences between writing
a report presentation and presenting a report presentation? During the process of
recording the video report presentation, there might be some instances where
you realise the content could have been organised better, share this experience
too.
iii) Reflection on the CHALLENGES that you faced in this assignment. How did you
overcome your shyness/ lack of confidence in delivering the speech? Did you face

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any issues with the recording and editing? Share your challenges on the language
process too – vocabulary and grammar in writing and delivering the speech.
Describe your experience precisely.
iv) Show the video to ONE PERSON and inquire if the Report Presentation is suitable
for a board meeting. If he/she believes the presentation is not suitable, ask for
other suggestions that might help improve the presentation or the presenter
(you). Share this person’s thoughts on the strengths and limitations of your
presentation and compare them with your own beliefs.
v) Your PERSONAL THOUGHTS about completing this assignment (the video report
presentation and Reflective Report presentation). How do you feel about it?
Describe too, what are the advantages/disadvantages of this assignment. If you
feel the video report presentation recording and/or Reflective Report
presentation is/are not advisable, what would be a better alternative? Explain
your rationales.

REMINDERS:

i. A Reflective Report presentation is writing to evaluate, summarise, analyse, and


reflect on an individual’s journey of some particular actions. It is almost similar to
journal writing.
ii. Plagiarism is a serious offence. Avoid using or claiming other people’s writing in
this assignment.
iii. Refer to the assignment rubrics as a guide to achieving cohesion and coherence.

[Total: 20 MARKS]

REFLECTIVE REPORT PRESENTATION OUTLINE


Video Link: xxxxxxxxxx

Introduction
(7-10 lines)

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Body
(all the 5 criteria mentioned above)

Conclusion
(7-10 lines)

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OUMH2203 ENGLISH FOR WORKPLACE COMMUNICATION / MAY 2024 SEMESTER
PART I TASK 2: REFLECTIVE REPORT PRESENTATION (20 MARKS)

Unsatisfactory
Excellent Good Fair Poor Or
*QN/ Max
CLO Criteria Weight No response
*NS Marks
4 3 2 1 0
Task 1 Introduction 0.5 The introduction is The introduction is The introduction is There is no clear There is no 2
2 excellently written. good. sufficient introduction. introduction.

1 Reflections 3.5 A convincing, critical A critical and A thorough and Demonstrates a lack High possibility of 14
and detailed detailed discussion detailed discussion of understanding plagiarism.
discussion of the of the activity; pre, of activity; pre, and insights into the
activity; pre, during during and post during and post 5 criteria required.
and post

Demonstrates very Demonstrates good Demonstrates Less than 5 criteria Does not
good understanding understanding and satisfactory are elaborated. demonstrate
and insights into the insights into the 5 understanding and understanding nor
5 criteria required. criteria required. insights of 5 criteria insights into the 5
required. criteria required
OR
All 5 criteria are All 5 criteria are All 5 criteria are Too few personal The word count is
elaborated elaborated well, moderately reflections and less than 249 words.
extensively and very within 300-350 elaborated, within examples are

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descriptively, within words 300-350 words. unimportant or not
300-350 words or detailed.
more per criterion. Personal reflections Some personal OR
and relevant reflections and Word count is much
All personal examples are relevant examples less than 300 words
reflections and essential and are somewhat (150 – 249 words).
relevant examples detailed. essential and
are very essential detailed.
and detailed.
1 Conclusion 0.5 The conclusion is The conclusion is The conclusion The conclusion is There is no 2
well connected to all connected to all the shows some not clearly written. conclusion.
the reflections. reflections. connections to the
reflections.

1 Language/ 0.5 The writer makes no The writer makes The writer makes The writer makes a Writing is generally 2
Grammar errors in grammar or minimal errors in some errors in lot of errors in incomprehensible
spelling that distract grammar, structure grammar, structure, grammar, structure due to grammar,
the reader from the and spelling that do or spelling that affect or spelling that structure and
content. not affect the the reader’s affect the reader’s spelling mistakes.
reader’s understanding. comprehension.
understanding.

Total 5 20
*QN = Question Number

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PART II
ONLINE CLASS PARTICIPATION (10%)

Discuss the following topic(s) in the forum and submit proof of your participation in the
online discussions:

1. Share interesting stories about writing emails that may have made an impact on your
writing skills.

2. Discuss the following comic strip in terms of the benefits of working from home.

dilbert.com

[Total: 10 Marks]

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INSTRUCTIONS ON HOW TO SUBMIT PROOF OF ONLINE CLASS PARTICIPATION (10%)
Do the following:

1. Select the BEST FIVE (5) posts of your own from the e-forum discussion set up by
your tutor.
2. Take screenshots of the posts and include them in your assignment as IMAGES.
3. The screenshots should be in an image file (either JPG or PNG format). See the
screenshot example below.
4. The screenshots should show CLEARLY display: Name, Discussion Title, Day, Date,
and Time.

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OUMH2203 ENGLISH FOR WORKPLACE COMMUNICATION / MAY 2024
PART II: ONLINE CLASS PARTICIPATION (10 MARKS)

Excellent Good Fair Poor Unsatisfactory

Max
QN CLO Criteria Weightage marks

4 3 2 1 0

1,2 2 2.5 All five comments are Four of the Two or three of the One post was Postings are done 10
good, appropriate, comments are good, comments are submitted.OR past the
active, relevant, appropriate, active, somewhat good, All posts are done in assignment
meaningful, and relevant, appropriate, active, one day. timeline.
respectful. meaningful,and meaningful and OR None of the OR No postings
Quality of Postings reflect active respectful. respectful. comments is good given as proof of
Postings participation within Postings reflect Postings show and relevant. participation in
the assignment participation within relatively short OR Comments are discussion
timeline. the assignment participation time. short responses that
timeline. are not substantial
or meaningful.

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Minimum effort (e.g.
“I agree with Tina”)

Total Marks 2.5 10

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