Estela Abueva-Rivera

Prepared By:
 Students bring different ideas, goals, values, beliefs and
needs to their teams and these differences are a primary
strength of teams.
These same differences inevitably lead to
conflict, even if the level of conflict is low.

Since conflict is inevitable, one of the ways in

which faculty members can help students improve their abilities
to function on multidisciplinary teams is to work with them to
develop their understanding of conflict and their capabilities to
manage and resolve conflict.
an expressed struggle between at least two interdependent parties who perceive
incompatible goals, scarce resources, and interference from the other party in
achieving their goals
Or
a process that begins when one party perceives that another party has negatively
affected or about to affect something that the first party cares about
 Conflict Management
Style #1 THE TURTLE
 Key Characteristic: DENIAL

 Key Response: AVOID

 Key Aim: TO WEATHER THE STORM

 Favorite Statement: What conflict?

 Conflict Management
Style #1 THE TURTLE
 Refuses to even consider the fact that a
conflict exists and would prefer that others
do the same. Because of this, he refuses to
dialogue and gather information to fix it.

 Key Strategies: Flee, avoid, deny, ignore,

withdraw, delay, hope & pray

 Leadership Qualities: Passive & timid,

tends to spiritualize everything
 Conflict Management
Style #2 THE SHARK

 Key Characteristic: COMPETITION

 Key Response: FORCE

 Key Aim: TO WIN AT ALL COST

 Favorite Statement: It’s my way or no way.

 Conflict Management
Style #2 THE SHARK
 He is impatient with dialogue and information gathering
and would rather everyone just submits.

 Key Strategies: Compete, coerce, control, fight, outwit,

 outdo

 Leadership Qualities: Authoritarian, seeks to maintain the

status quo, feels threatened by any act of defiance and so
will quash it all the time
 Conflict Management
Style #3 THE TEDDY BEAR
 Key Characteristic: GIVE IN

 Key Response: ACCOMODATE

 Key Aim: TO KEEP THE PEACE

 Favorite Statement: Whatever you say.

 Conflict Management
Style #3 THE TEDDY BEAR
 Interested in other’s approval and would rather
others insist on their way.

 Key Strategies: Agree, give in, appease, flatter

 Leadership Qualities: Ineffective in any group

discussion because he doesn’t have a solid opinion,
could be easily swayed either way
 Conflict Management
Style #4 THE FOX
 Key Characteristic: TOLERATE

 Key Response: COMPROMISE

 Key Aim: GIVE EACH ONE A MEASURE OF

VICTORY

 Favorite Statement: Meet me half way.

 Conflict Management
Style #4 THE FOX
 Tolerates the exchange of ideas but finds this
uncomfortable so he would rather bargain
quickly.

 Key Strategies: Reduce the expectations and Split

the difference

 Leadership Qualities: Good negotiator, cautious

but open, urges everyone to speak out but not
too much
 Conflict Management
Style #5 THE OWL
 Key Characteristic: COOPERATION

 Key Response: DIALOGUE

 Key Aim: COLLABORATION

 BETWEEN ALL PARTIES

 Favorite Statement: My preference is…But what is

yours?
 Conflict Management
Style #5 THE OWL
 Focuses heavily on information gathering
and always prefers collaboration over
compromise.

 Key Strategies: Gather information,

dialogue openly, explore alternatives

 Leadership Qualities: Focuses on the

process, open to change & growth
 High Concern for Personal Goals

SHARK: OWL:
Win-Lose Win-Win
Values goal over Values both goal
relationships & relationship

FOX: High
Low
Concern
Win some-Lose some Concern
For Values both but is For
Rela- willing to sacrifice Rela-
tionships certain aspects of either under tionships
certain circumstances

TURTLE: TEDDY BEAR:

Lose-Lose Lose-Win
Low concern for either Values relationships
goal or relationship Over goal

Low Concern for Personal Goals

Which “animal” Which “animals” do you have in
are you? your Leadership Team?
 Turtle

 Shark

 Teddy Bear

 Fox

 Owl
 GO TO THE ROOT!

False
Humility