ASSERTIVE

COMMUNICATION
 Styles of Communication:
Passive
• Peacemakers • Hard to say no
• No winners • Making excuses
• Ignoring own rights • Soft, weak, wavering voice
• Allow others to be first • Rambling
• Apologetic • Vague
• Inhibited • Fidgety
• Avoiding eye contact • Making distracting gestures
• Tending to let others make
decisions

Goal – Avoiding conflict at all cost.

2
 Styles of Communication:
Aggressive
• Competitive • Demanding
• Winners-losers • In-your-face
• Expressing self at expense of • “You” language
others • Blaming
• Dominating • Sarcasm
• Controlling • Put-downs
• Manipulating • Stirring up guilt and
• Making choices for others resentment.

Goal – Winning regardless of price to others.

3
 Styles of Communication:
Assertive
• Respecting self and others
• Expressing self and standing up • Taking responsibility for own
for self without violating rights behavior and feelings
of others
• Seeing and making choices
• Showing calmness, confidence
• Being open to negotiation and
• Having relaxed eye contact compromise.

Goal – Having open, honest communication and

respect for self and others.
4
 Comparison of Behaviors
Nonassertive Assertive Aggressive

Low-self-esteem Self-esteem feels self- High-self-esteem

worth open and honest
Feels self-pity Act in best interest of Mixed feelings of worth
self, pts, clients
Shy, withdrawn Feels self to be on peer Forward & attacking
level.
Apologetic Controls situation Hostile, manipulative
Denies self and clients Feels must fight for rights
rights and needs

Feels victimized Allows Attacks situation

situation to control
rather than controlling
situation
 MODEL TIPIKAL PERILAKU ASERTIF
1. Ungkapan perasaan/emosi yg jelas & jujur
2. Memberikan hak jawab secara fair
3. Memberikan hak orang lain untuk menolak
4. Tidak mendua arti
5. Ringkas dan jelas
6. Memberikan pujian yang tulus, jelas & tegas
7. Bicara dengan prolog yg ringkas tidak berputar
putar
8. Bahasa tubuh ramah, terbuka & mau mengerti
 MANFAAT PERILAKU ASERTIF
1. Membuka kemungkinan negosiasi
2. Membuka kemungkinan win-win
3. Memberi kelegaan
4. Membangun sikap saling menghargai
5. Meningkatkan rasa percaya diri
6. Meningkatkan dasar saling percaya
7. Membantu kelancaran proses komunikasi
8. Meningkatkan efektifitas kerjasama