Human relations

management
Behaviour

• Submissive

• Aggressive

• Assertive

• Passive-aggressive
Behaviour
• Submissive behavior confines one’s actions to narrow margins.
They often perform tasks that they do not wish to do .

• Aggressive people communicate with others in an “uncivil-tone” and

tread on others rights.

• Assertive people speak up or stand up for themselves or others

without diminishing someone else’s rights.
Submissive behaviour

• People low in self esteem/self confidence believe that they are

menials, their needs are not valuable and they deserve no attention
or care.

• They tend to leave decisions to fate or to others.

• They hope to get all that they want but expect others to guess their
needs and even arrange for them
Submissive behavior
• They depict a typical body language of: hesitant stance/shy posture;
head bowed/held to one side, avoiding eye contact.
• Their behavior could easily be recognized by the lure of statements
such as: “would you be upset if we…..” “It’s only my opinion,but…”
“well,if you say no….”
• They work inorder to avoid unpleasant situations,conflicts,short term
tensions.confrontations,take no responsibility for their actions,remain
vulnerable to manipulation to others;remain isolated and suffer in
silence and in the process they often don’t get what they want.
Submissive behaviour
• Managers of this nature often leave their peers, subordinates and
customers in a state of suffocation,anger, guilt,frustration/disgust
• They are of no use either in directing them or in improving their
performance
• They can be pushed over by everyone including the trade union
representatives and clientele .
• They provide little support-administrative or moral-to their
subordinates, who adhere to organizational requirements
Aggressive behaviour
• Is one where one expresses views/feelings in a way that
punishes,threatens or puts the other person down.
• The aim is to achieve what they want even if it is done by being harsh
to others/manipulating others/making scathing remarks etc
• They feel self-righteous,controlling, and superior.
• They donot respect others’ rights.
• They often talk in harsh tone and prefer to win in all situations at any
cost
Aggressive behaviour
• Their statements look like “Do It or else”, “That’s stupid”, “It’s nothing
to do with me… it’s all your fault”
• Aggressive managers are known to gain a sense of superiority out of
aggression.
• They feel they are exercising control over the administration and
believe that they get what they what at others’ expense
• They love power and never delegate authority.
• They give orders and expect subordinates to follow unquestioningly.
Aggressive behavior-managers

• They fail to realise in the process of being aggressive, their future

transactions with others become more difficult and they get hostile
response.

• They make their colleagues feel humiliated/hurt;make them

hostile/angry;resentful,distressed and silently work for revenge

• Result poor organizational productivity.

Assertive behaviour

• It’s an open and flexible behavior , genuinely concerned with the rights of
others,yet at the same time able to establish very well one’s own rights.

• An assertive manager can tell people what he wants, and deal with them
confidently without threating them.

• An assertive manager exhibits the ability to cope with other’s manipulation

and criticism without responding to counter-criticism/manipulation or
withdrawing with hurt feelings,guilt or shame
Assertive behaviour

• He will make requests and state points of view in a

confident,straightforward manner without getting loud,annoyed or
angry even with the trade union leaders.

• He cooperates with others in solving problems at an adult levelso that

both parties can share the thinking process and most of what they
want.
Assertive behavior
Assertive behavior means
• Valuing yourself and believing that you have the right to express your
opinions and get your needs met.
• Willing to share yourself with others,rather than holding everything
inside
• Respecting the rights and needs of others.
• Knows how to respond to people or situations.
• Feeling okay about yourself,your needs and actions
Assertive behaviour
• An assertive manager, having displayed a capacity for determining
what merits his time and attention, always conveys appropriate self
interest.
• Assertiveness has a positive connotation and hence make the
manager feel good about himself and others.
• He feels little or no physical distress because any unpleasantness gets
minimized by being assertive
• It builds up his self esteem, as often he gets what he wants.
• Converts win-lose situations into win-win situations
Behaviour patterns What is in store
submissive assertive aggressive
For you Let down ok.! Ok! Work done
Blame Confidence Stress related
Self-pity Achievement Guilt
Martyr Self respect Repentence
Focus on self Needs met Discontent
Dissatisfaction Insecurity
No needs met Needs met in short
run
For others Take you for Respect you Fear
granted Repose confidence Aloofness
Ignore you Open,cordial conflict
Take advantage of relations
you Emotionally close
Overrule you Honesty
No-emotional trust
closeness
Yadgiri, a young lad from country side, came to Hyderabad in search of greener pastures.

For the last one year, he had been eking out a living by working at two or three place as a part time worker. One among

Was a food court located in a high end mall.

One evening , as Yadgiri was entering the food court, the manager yelled at him, “ Hey BBA boy! Someone spilled sambar

On that corner. Why don’t you go and mop it fast?

Seething in rage, Yadgiri grabbed the mop and headed off to clean the spill. Ever since he told some of his co-workers

About joing in BBA program, the manager Mr.Ram started teasing him- calling him-Hey BBA boy. This has become

Routine with him.Imitating the manager, some of his senior coworkers too started calling jim tauntingly,”Hey BBA boy”