Barriers to KM

Implementation in Public
sector organizations
APO Workshop on Implementing KM

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 14. Barriers to KM implementation
 Lack of innovation mindset
 Lack of service orientation
 Risk aversion
 Lack of transparency
 Bureaucratic
 Lack of effective performance measures
 Lack of staff motivation
 Lack of collaboration
 Lack of knowledge sharing
 Lack of clear responsibilities
 Lack of skills
 Lack of resources
 Too much political
 Inefficiency

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 1. Lack of Innovation Mindset

 Lack of innovation in service

 Less innovation driven
 Welfare needs

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 2. Lack of Service Orientation

 Equal attention to all customers

 Lack of service orientation
 Lack of customer friendly
 No service mind
 Customer/citizen focus
 Changing expectations of citizens
 Value for citizens
 Uneven quality of service in agencies

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 3. Risk Aversion

 Adverse to risk
 No one takes responsibility

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 4. Lack of Transparency

 Lack of transparency

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 5. Bureaucratic
 Bureaucratic culture
 Too much focus on process
 Over regulation
 Under regulation
 Fixed mindset
 Reluctance to change
 Legacy issue
 Rigid / inflexible
 Difficult to ‘stop’ projects
 Hierarchy
 Compliance

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 6. Lack of effective performance measurement

 Ineffective performance measurement systems

 Lack of performance measurement
 Less result oriented
 Difficult to dismiss low performer

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 7. Lack of staff motivation

 Lack of incentive mechanism

 Staff motivation
 No link to salary
 Same age same promotion

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 8. Lack of collaboration

 Communication across Ministries

 Lack of communication among officers
 Lack of collaboration
 Lack of coordination
 Lack of shared vision
 Silo
 Self centred mindset
 Openness
 Guarding the turf

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 9. Lack of knowledge sharing

 Don’t share knowledge (K is power)

 Lack of K sharing culture
 Lack of trust
 Public trust
 Loss of knowledge due to aging workforce

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 10. Lack of clear responsibilities

 Duplication of responsibilities
 Overlap services
 Output of work not clear
  

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 11. Lack of skills

 Human Resources development

 Not focus on specific expertise

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 12. Lack of resources

 Save money
 Lack of funds
 Lack of resources
 Lack of capacities

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 13. Too much political

 Top down decisions

 Boss always right
 Lots of politics
 Political involvement
 Rapid change of organization leaders
 Senior leaders not a good role model

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 14. Inefficiency

 Low performance
 Low efficiency
 Inefficiency
 Overstaff

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