Professional Documents
Culture Documents
Devotion
Respect
Development
Respect to the customer
Excellance
Honesty
Integrity
Professionalism
Strategic goals
Development and diversification of the services offered
Continuous training of the company's employees
Customer orientation – understanding immediate and
future requirements
Implementation the most effective ways to fulfil customer
needs
Description of the product/service
provided
The main products offered by our company are bakery and pastries products:
•Sweets (Tiramisu, Tarts, Mouss, etc.)
•Pastries (pastry with cheese, mushrooms, meat, apple, sweet cheese, etc.)
•Cakes (For anniversaries, weddings, baptism, Christmas, Halloween, Easter
theme cakes etc.)
•At the bar you can serve refreshments (Pepsi, Lipton, limonades, etc.), coffee
( Espresso, Cappuccino, frappe etc. ) as well as alcoholic beverages (Martini, Gin,
Vodka).
•Also inside the building you can play billiard and bowling and you can hold
various events with packages offered by us ( packages for 15, 25 people with cakes
and drinks, as well as bowling or billiard packages for 2, 4 or 8 people).
Target audience
We address to all age segments;
We expand the market segment by promoting products
and services, quality and attractive features
Target audience
Although we address all
age segments, the target
customers we want to
achieve is the 18-40-year
segment
This segment is mainly
drawn to our
nonconformist, fun
parties
PEST analysis
• The biggest threat comes from a political point of view because there will
always be regulations on consumer protection, which makes our work difficult
because everything must be thought out in detail and analyzed so that we do
not violate these regulations. Hidden political threats of general interest to
society such as reducing environmental pollution and preserving resources
can also arise.
• From an economic point of view, there is a higher degree because we are
exposed to certain risks due to the period of crisis in which our country is
located and other factors such as: the high price of natural ingredients and new
technologies that are often expensive but require a permanent adaptation to
everything that is new in the field in order to keep us in a good position on the
market.
PEST analysis
• On the social chapter there is a medium danger level because we rely on
bilateral communication between Aroma Della Vita and customers, which gives us
social stability.
• The society is the least technologically threatened because all the equipment we
have purchased is new and performance. Without state-of-the-art devices we
would not be able to transform and restore our customers' ideas to the best of our
potential.
The main competitors
• Competition can be regarded as quite high in this area of the marketing of confectionery
and pastries.Although there is competition in the field, the firm has managed to
differentiate itself from its competitors in terms of the quality and prices it can provide,
by offering customers superior products.
• In a growing market, Aroma della Vita has trained human resources, leading to a high
quality of the products and services offered, and a high quality satisfaction of the
customer's requirements.
Opportunities Threats
o The fast growth of the market for Competition;
pastry and bakery; Economic instability.
o The conquest of new market segments;
o Variability of the range of products
and services.
SWOT analysis of the main
competitor, Cassandra bakery
Strenghts Weaknesses
Opportunities Threats