TOYOTA MOTOR VIETNAM

July - 2008
1. GIỚI THIỆU CHUNG VỀ TOYOTA VIỆTNAM

2. CÁC HOẠT ĐỘNG NHÂN

a. Giới thiệu SỰ
Company Outlines
về công ty
b. Hoạt động bán hàng
3. DỊCH VỤ HÀNH CHÍNH
c. Sản phẩm
d. Đóng góp cho xã hội
4. CÁC HOẠT ĐỘNG AN TOÀN
 Phường Phúc Thắng, Thị trấn Phúc Yên, Vĩnh Phúc

TMV
40 KM from Hanoi

Hanoi
Capital

Vốn pháp
Share định : 49M US$
holder

1. Toyota (Japan) : 70%

Hochiminh 2. VEAM (Vietnam) : 20%

3. KUO (Singapore) : 10%

 Tình hình sản xuất kinh doanh của công ty
Sơ đồ tổ chức của công
ty:
Tổng giám đốc – Ông. Nobuhiko Murakami
Phó tổng giám đốc – Bà. Đặng Phan Thu Hương

Kiểm toán nội bộ/ Sản xuất Marketing

Hành chính Tài chính
Bộ phận pháp lý

(TMV: 17/Seasonal: 01) (TMV: 610/ OUT: (TMV:193/ OUT:5/

(TMV:55/OUC:14) (05) 430/Seasonal: 02) Seasonal:03))

Tổng: 1337 Trụ sở chính: 61

Văn phòng Hà Nội
(Chuyên gia từ Nhật & Sing: 11 ; Hợp đồng qua CT lao động và thời và Mỹ Đình: 93
vụ : 455) Văn phòng HCM và
Nhân lực tại các nhà cung cấp (Denso, Yazaki,...): 8.600
Nhân lực tại các đại lý: 1.848 kho Bình Dương : 47
 LỊCH SỬ TOYOTA MOTOR VIETNAM

2008 Sản lượng ước tính đạt mức 28.300 xe

2007 Doanh số đạt mức 20K units

2006 Tăng công suất xưởng chính (15K to 20K)

2005 Thành lập quỹ Toyota Việt Nam

July 2004 Thành lập trung tâm xuất khẩu phụ tùng ôtô

Mar 2003 Vận hành xưởng dập

Sept 1998 Nhàchế tạo Ôtô đầu tiên nhận ISO 14001

1997-1998 Trung tâm đào tạo / Khai trương các chi nhánh

Oct 1997 Vận hành xưởng chính

Oct 1996 Khởi động xưởng tạm thời

Mar 1996 Thi công mặt bằng

Sept 1995 Nhận giấy phép đầu tư

 Production : Export of Parts

Parts export by TMV Over 200M US$ a year

20M US$ a year
+
by Toyota-group suppliers

VN is already an integrated part of Toyota’s global production network

Company Name Main Product

Toyota Boshoku Hanoi Seat, Door Trim

Toyota Boshoku Haiphong Airbag Curtain

Toyota Gosei Haiphong Airbag Module

Denso Vietnam EGR Bulb

Harada Vietnam Antenna
Yazaki Vietnam Wire-harness

As a player of the Toyota’s IMV project, TMV export Sumi-Hanel Wire-harness

Innova parts to 10 destinations
1. GIỚI THIỆU VỀ CÔNG TY

a. Khái quát về công ty

b.b.Toyota Salesbán
Hoạt động Operation
hàng
c. Sản xuất
d. Đóng góp xã hội
 CÁC MẪU XE TOYOTA Ở THỊ TRUỜNG VN

Camry
Innova

Land Cruiser

Vios

Hiace

Corolla Altis
 DOANH SỐ BÁN THEO MẪU XE

22000
20,113
Vios
2,115
Corolla
1,133
17000 Hiace
1,256
14,784
Camry
1,580 3,004
11,769 11,813 950
12000 1,165
1,328
2,195 744
9,150
2,680 1,166
7,335 1,181 Innova
1,047
1,441 1,317
7000 5,759 1,905 1,470
1,087 12429
4,600 9,934
1,315 2,672 1,543
1,476
854
1,640
2,179 1,721 1,610 5,631
1,836
2000 1,277 1,141 3,217 3,632
566 608 778
201 862 1,906
821 617 1,025 1,348
456 653 454
0 251
210 92
109
0 0 0 255
Land Cruise
1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007

-3000
 THỊ TRƯỜNG 1996 - 2007

Thị trường 2007:

-Toyota: 20,113 ( 136% sv. 2006)
-Thị trường: 54,880 ( 169% sv. 2006)
5538 5940 5927 6369 13955 19556 26873 42556 40141 35264 32288 54880

34767

30787
30991 23451 17504

19538
13797
9355 20113
11769 9150 11813 14784
5337 4713 4091 4190 5759 7335
1836 2179 4600
201 1227

96 97 98 99 00 01 02 03 04 05 06 07
Toyota Hãng khác
 THỊ TRƯỜNG 2007

Năm 2007 So với năm 2006

Hãng
Doanh số Thị phần Đơn vị Tỷ lệ Thị phần
Toyota 20,113 36.6% 5,329 136% -9.1%
Vidamco 7,580 13.8% 5,946 464% 8.8%
Ford 5,975 10.9% 2,365 166% -0.3%
Honda 4,260 7.8% 3,150 384% 4.3%
Vinastar 4,595 8.4% 1,197 135% -2.2%
Isuzu 4,229 7.7% 1,885 180% 0.4%
Visuco 2,792 5.1% 985 155% -0.5%
Hino 1,125 2.0% 512 184% 0.2%
Mercedes-Benz 2,278 4.2% 1,076 190% 0.4%
Mekong 825 1.5% 228 138% -0.3%
VMC 935 1.7% 276 142% -0.3%
Tổng cộng 54,880 22,592 170%
 MẠNG LƯỚI BÁN HÀNG VÀ DỊCH VỤ

1 . TTHC *
2 . THKC
3 . TGP * Vinh Phuc HANOI
Hai
Phong

4 . THP 4 131 5
32
5 . TDN Dealer 16 Vinh
Vinh

6 . ASTA
Hue
7 . TBTC Hue
TASS Da Nang Toyota Dealer
. TESC TASS 6 Da nang
8
9 . TTSAMCO *
ShowroomBan Me Thuot 14
10 . TLTK * Nha trang
Service
Direct Sales Da Lat
11
. TBH HCMC 8 9 DongDong
Nai
nai

. TTL 7 10
12 12
13 . TBMT
14 .TMD
15 .THTC * *:Japanese capital

16 .TVC Toyota Workshop

 DỊCH VỤ SAU BÁN HÀNG

 Asian Technician Skill Grand Prix

•02 Bronzes in 2005
•Gold and Bronze Medal in 2003
•Gold Medal in 2002
•Bronze in 2001

 Express Maintenance

First ever high quality service introduced

in Vietnam
DỊCH VỤ SAU BÁN HÀNG

Việt Nam vô dịch phần thi Sơn

 Hình ảnh Toyota ở Việt Nam

TOM
（ Top Of Mind* ） Ưu điểm của Toyota

1 Toyota 41% 1 Bền

2 Uy tín
2 Ford 15%
3 Nhân lực lành nghề
9%
3 BMW

J.D. Power SSI & CSI (2006) TOYOTA No.1

TOYOTA FORD MITSUBISHI
SSI 854 854 845
TOYOTA FORD SUZUKI
CSI 853 831 804

*Top Of Mind:
Which brand comes to your mind firstly when you hear ‘the Car’
 TMV PRODUCTION OUTLINES
(As of Dec. 2007)

1. Nhân lực bộ phận sản xuất:

　　　　 Công nhân : 856(*)
(Outsourced 447) 　　
　　　　 Nhân viên/ Kỹ sư: 56 people 　
2. Hình thức sản xuất: 　 2 ca:
　　　　　　　　 1st Shift: 6:00-15:00
　　　　　　　　 2nd Shift : 18:00-3:00
3. Ngày làm việc: 274days/year
4.Quy trình sản xuất:
　　　 Dập /Hàn/Sơn/Lắp ráp/Kiểm tra sản phẩm.
(Trong số các công ty Ôtô nước ngoài tại VN, chỉ có
Toyota có quy trình Dập ）
(Tính đến cuối tháng 06-2008)
 CẤU THÀNH CỦA HÌNH THỨC SẢN XUẤT

1. Small Volume Many varieties ---6 Models/ 11 variations /20k units/year

2. Plant Concept---Production by hand for all processes
(No-Automation) 　　　　
　　　

TPS
High skill required in
Just in time

comparison with big

Jido-ka

Automation plant

Basic skill (Standadized)

 HOẠT ĐỘNG

Hoạt động đào tạo

ĐÀO TẠO AN TOÀN ĐÀO TẠO QCC

Hoạt động Kaizen

TIẾN HÀNH KAIZEN KẾT QUẢ KAIZEN BẢNG ĐIỀU KHIỂN

 QUÁ TRÌNH NỘI ĐỊA HÓA

Tổng: 214 Chi tiết khác nhau

(According to ASEAN’s calculation method, localization rate is 13 – 36%)

2006
2005
Mud guard (Nagata)

2004
Seat anchor plate (in-house)

2003
Accel module pedal Floor (in-house)
(Nagata)

Antenna (Harada) Side member (in-house) 2002

1997 Exhaust pipe (in-house)

Seat
Tool kit (EMTC) Battery (GS battery) Audio (TD&T)
Wire harness (Toyota Boshoku)
(Sumi Hanel)
 CAR PARKING

MOTOCYCLE PARKING

GUARD HOUSE(A)

CAR PARKING
GARDENT

HOUSE
DRIVER
SERVICE CENTRE

CANTEEN AFTER PDI CHECKING

TMV HEADQUATER
CANOPY (D)

PDI AREA

STANDBY
UNPACKING AREA SUB- ASSY AREA

LOCKER ROOM

Parts flow
ASSY
TOILET(3)
TEST ROAD

ASSY PART
TRAINING ROOM

PARTS
PROJECT AREA
INSPECTION

WARE
ASSEMBLY

WARE
TOILET(1)

HOUSE
HOUSE
COOLING
TOWER TANK
PAINTING

SLUDGE
POOL

CANOPY

WELDING PART
WELDING

WASTE WATER TANK

POWER STATION

TOILET(2)
PARTS DEPOT

Process flow
Quy trình sản xuất và sản phẩm

OIL TANK

WATER
TANK
WELDING WARE HOUSE

WASTE WATER
TREATMENT
PRESS
WELDING PARTS WARE HOUSE

STAMPING SHOP
Land Area : 210,000 ㎡　　 Plant Area : 28,000 ㎡　　 Construction Total : 35,000 ㎡
1. TMV OUTLINE

a. Company Outlines
b. Toyota Sales Operation
c. Production
d.d.Contribution
Contribution to to Society
Society
Đóng góp xã hội
 Đóng góp xã hội

Hòa nhạc Toyota Ủng hộ lũ lụt

Giải Quần vợt Toyota Bằng khen của Bộ VHTT

 SOCIAL CONTRIBUTION

TOYOTA VIETNAM FOUNDATION ESTABLISMENT

1 2
Monozukuri course TSEP for Primary Pupils
Pict
ure
25

Picture 24

23
ure
Pict

3 4
Toyota Scholarship Support for upgrading VNSO
 MÔI TRƯỜNG

Phát triển dự án môi trường mới Hoạt động

Truyền
thông
- Nâng cao giáo dục nhận thức bảo vệ môi trường TOYOTA
- Ngăn chặn/giảm thiểu vấn đề môi trường
- Hỗ trợ những cá nhân bị ảnh hưởng của vấn đề môi Cộng đồng
trường Toyota là trung tâm cầu nối 3
khu vực
TẤT CẢ CÁC ĐẠI LÝ VÀ THÀNH VIÊN
TOYOTA THAM GIA TỪ ĐẦU Hoạt động thử nhiệm tổng vệ sinh công cộng

Hội chợ hàng sinh thái quốc tế (1-4 tháng 3 ’08)

1.
2. TMV OUTLINE
HUMAN RESOURCES ACTIVITIES

2. HUMANa.RESOURCES
WORKING HOURS -ACTIVITIES
WORKING CALENDAR

b. CLINIC ACTIVITIES

3. GENERAL AFFAIRS SERVICE

c. COMMUNICATION channels

d. Hr development system

4. SAFETY ACTIVITIES
OFFICE MEMBER NON OFFICE MEMBER

Ca sáng Ca chiều

Thời gian làm Thời gian làm 6:00~15:00 or 17:00~2:00 or

việc: việc 7:00~16:00 18:00~3:00
8:00-17:00
Thời gian 8:00~8:10 19:00~19:10
nghỉ 13:00~13:10 or 00:00~00:10 or
9:00~9:10 20:00~20:10
Giờ ăn: 14:00~14:10 1:00~1:10
12:30-13:15 Bữa ăn 10:00~10:45 or 21:00~21:55 or
11:00~11:45 22:00~22:55
 TOYOTA MOTOR VIETNAM

TMV WORKING CALENDAR - 2008

National Holidays: 9 Sunday: 52 Total operating day: 274
Company-wide Ann.Leaves: 3 Off-Satuday: 28 2261 hours
24 18 24
J AN - Tháng 1 FEB - Tháng 2 MAR - Tháng 3
SUN MON TUE WED THU FRI SAT SUN MON TUE WED THU FRI SAT SUN MON TUE WED THU FRI SAT
1 2 3 4 5 1 2 1
23/11 24 25 26 27 25/12 26
6 7 8 9 10 11 12 3 4 5 6 7 8 9 2 3 4 5 6 7 8
28 29 1/12 2 3 4 5 27 28 29 30 1/1 2 3 25 26 27 28 29 30 1/2
13 14 15 16 17 18 28 10 11 12 13 14 15 16 9 10 11 12 13 14 15
6 7 8 9 10 11 12 4 5 6 7 8 9 10 2 3 4 5 6 7 8
20 21 22 23 24 25 26 17 18 19 20 21 22 23 16 17 18 19 20 21 22
13 14 15 16 17 18 19 11 12 13 14 15 16 17 9 10 11 12 13 14 15
27 28 29 30 31 24 25 26 27 28 29 23 24 25 26 27 28 29
20 21 22 23 24 18 19 20 21 22 23 16 17 18 19 20 21 22
30 31
22 22 23 24 22

APR - Tháng 4 MAY - Tháng 5 J UNE - Tháng 6

SUN MON TUE WED THU FRI SAT SUN MON TUE WED THU FRI SAT SUN MON TUE WED THU FRI SAT
1 2 3 4 5 1 2 3 1 2 3 4 5 6 7
25 26 27 28 29 26 27 28 28 29 30 1/5 2 3 4
6 7 8 9 10 11 12 4 5 6 7 8 9 10 8 9 10 11 12 13 14
1/3 2 3 4 5 6 7 29 1/4 2 3 4 5 6 5 6 7 8 9 10 11
13 14 15 16 17 18 19 11 12 13 14 15 16 17 15 16 17 18 19 20 21
8 9 10/3 11 12 13 14 7 8 9 10 11 12 13 12 13 14 15 16 17 18
20 21 22 23 24 25 26 18 19 20 21 22 23 24 22 23 24 25 26 27 28
15 16 17 18 19 20 21 14 15 16 17 18 19 20 19 20 21 22 23 24 25
27 28 29 30 25 26 27 28 29 30 31 29 30
22 23 24 25 24 21 22 23 24 25 26 24 26 27 21

J ULY - Tháng 7 AUG - Tháng 8 SEPT - Tháng 9

SUN MON TUE WED THU FRI SAT SUN MON TUE WED THU FRI SAT SUN MON TUE WED THU FRI SAT
1 2 3 4 5 1 2 1 2 3 4 5 6
28 29 1/6 2 3 1/7 2 2 3 4 5 6 7
6 7 8 9 10 11 12 3 4 5 6 7 8 9 7 8 9 10 11 12 13
4 5 6 7 8 9 10 3 4 5 6 7 8 9 8 9 10 11 12 13 14
13 14 15 16 17 18 19 10 11 12 13 14 15 16 14 15 16 17 18 19 20
11 12 13 14 15 16 17 10 11 12 13 14 15 16 15 16 17 18 19 20 21
20 21 22 23 24 25 26 17 18 19 20 21 22 23 21 22 23 24 25 26 27
18 19 20 21 22 23 24 17 18 19 20 21 22 23 22 23 24 25 26 27 28
27 28 29 30 31 24 25 26 27 28 29 30 28 29 30
25 26 27 28 29 24 25 26 27 28 29 30 29 1/9 2
31
1/8
25 23 25
OCT - Tháng 10 NOV - Tháng 11 DEC - Tháng 12
SUN MON TUE WED THU FRI SAT SUN MON TUE WED THU FRI SAT SUN MON TUE WED THU FRI SAT
1 2 3 4 1 1 2 3 4 5 6
3 4 5 6 4 5 6 7 8 9 10
5 6 7 8 9 10 11 2 3 4 5 6 7 8 7 8 9 10 11 12 13
7 8 9 10 11 12 13 5 6 7 8 9 10 11 11 12 13 14 15 16 17
12 13 14 15 16 17 18 9 10 11 12 13 14 15 14 15 16 17 18 19 20
14 15 16 17 18 19 20 12 13 14 15 16 17 18 18 19 20 21 22 23 24
19 20 21 22 23 24 25 16 17 18 19 20 21 22 21 22 23 24 25 26 27
21 22 23 24 25 26 27 19 20 21 22 23 24 25 25 26 27 28 29 30 1/12
26 27 28 29 30 31 23 24 25 26 27 28 29 28 29 30 31
28 29 30 1/10 2 3 26 27 28 29 1/11 2 3 2 3 4 5
30
4

2009 Calendar
J AN - Tháng 1 FEB - Tháng 2 MAR - Tháng 3
SUN MON TUE WED THU FRI SAT SUN MON TUE WED THU FRI SAT SUN MON TUE WED THU FRI SAT
1 2 3 1 2 3 4 5 6 7 1 2 3 4 5 6 7
6 7 8 7 8 9 10 11 12 13 5 6 7 8 9 10 11
4 5 6 7 8 9 10 8 9 10 11 12 13 14 8 9 10 11 12 13 14
9 10 11 12 13 14 15 14 15 16 17 18 19 20 12 13 14 15 16 17 18
11 12 13 14 15 16 17 15 16 17 18 19 20 21 15 16 17 18 19 20 21
16 17 18 19 20 21 22 21 22 23 24 25 26 27 19 20 21 22 23 24 25
18 19 20 21 22 23 24 22 23 24 25 26 27 28 22 23 24 25 26 27 28
23 24 25 26 27 28 29 28 29 30 1/2 2 3 4 26 27 28 29 1/3 2 3
25 26 27 28 29 30 31 29 30 31
30 1/1 2 3 4 5 6 4 5 6
 HR Calendar
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
MI SSI ON STATEMENT Company Develop
Effective
Hoshin Division/ MS
- Year-end review's Individual Mission Mid-year review Division/ individual MS (Apr - Sept)
Statement (Oct - Mar)
- Annual Year-end Employee Appraisal
ANNUAL APPRAI SAL 1st 2st Final Effective new Salary Performance
round round round adjustment Appraisal
evaluati evaluati
Performance +
Competency Appraisal
PROMOTI ON/ Effective Candidate Candidate Finalization/
J OB ROTATI ON New title proposal evaluation J ob hand-
over
BONUS
Fixed Bonus 100% 40% 30% 30%
(Monthly basic salary) (Before Tet)

Appreciation Money Pay Mid-term Year-end Pay

review's review's
result result
EMPLOYEE SATI SFAC TI ON Year-end
SURVEY (ES) review's Report
result
EMPLOYEE ANNUAL T, Whealth Company-
HEALTH C HEC K check wide Health Report
check
WORKI NG ENVI RONMENT Company-
I NSPEC TI ON wide Health
check
J APANESE LANGUAGE Testing
TESTI NG Apply Allowance

EMPLOYEE MEETI NG (Talk

at site)

TRADE UNI ON & TOP

MANAGEMENT MTG

REC RUI TMENT (Quarterly) 1stQuarter 2nd Quarter 3rd Quarter 4th Quarter
Recruitment Conference at
Universities
RE- ORI ENTATI ON Preparation
Training
TRAI NI NG (All employees)

TRAI NI NG Training Training

2. HUMAN RESOURCES ACTIVITIES

a. WORKING HOURS - WORKING CALENDAR

B.
b. CLINIC ACTIVITIES

c. COMMUNICATION channels

d. Hr development system
 Propagate
Kiểm tra sức khoẻ disease
prevention

Cứu thương Tư vấn SK, điều trị

Kiểm tra
Record labor
Kê đơn vs công nhân accident &
và bữa ăn occupation
 HEALTH CHECK

Check & have

treatment for First aid
common diseases health service

Special cases

Transfer to local hospital

or Hanoi Hospital
 Treatment flow chart

Thông tin
Phát hiện cho quản Đến
bị ốm lý trực tiếp phòng khám
(Bằng đơn)

1 2 3

Điều trị tại

chỗ hoặc chuyển Bác sỹ khám
đến bệnh viện Điều trị và kê đơn
(Nếu cần thiết)

6 5 4
2. HUMAN RESOURCES ACTIVITIES

a. WORKING HOURS - WORKING CALENDAR

b. CLINIC ACTIVITIES

c. COMMUNICATION CHANNELS
channels

d. Hr development system
 Team
members Daily meeting
& at work site
Weekly supervisors
meeting Annual meeting
Team All
members
& manager Information
channel set
up
Weekly
meeting
Managers Managers
Monthly
& Directors & BOM
meeting
 Relationship with employer
cOMPANY
TRADE UNION
Collective Labor Agreement
- Mobilize all -Term & Working
members to condition.
accomplish - Professional
annual business plan Mutual trust development.
successfully and respect - Security of stable
- Members to Follow job
strictly - Career development.
company regulation,

-Prosperity of company &

Employees
Official Information channels
• Company Notice Boards
• Direct information (2 way- communication)
• Written information

Trade Union
Monthly meeting

Enhance
Information
channel
BO
M Management Meeting
Talk at site/HR
Help desk
Team members Managing level
 Chart of Solving Grievance
24h Meeting Yes
Grievance Inform Direct Grievance
supervisor b/w
occur solved
supervisor
& member
No
Meeting 24h No Yes
Grievance
among T.U, ADM T.U give
member & solution solved
ADM

24h Yes Grievance

Yes solved
Give
BOM
decision

No of days from grievance occur to BGD: 5 days

2. HUMAN RESOURCES ACTIVITIES

a. WORKING HOURS - WORKING CALENDAR

b. CLINIC ACTIVITIES

c. COMMUNICATION channels

d. Hr DEVELOPMENT SYSTEM
development system
 LEVEL CORE COMPETENCY OFFICE REQUIRED TRAINING PROGRAM
MEMBE
+ Innovative creativity R
+ Ability to develop practical mid term and long term plan. 4thy Strategic planning
+ Analyze accurately the situation MDC
+ Pro-active & determined mind
CAR
+ Patient and working under high pressure 3rd
Human resource Strategic
management thinking BMTW
+ Supplement the important points and challenge to achieve y DRIVING
higher target.
+ Set up frame and job system 2nd Leadership skill/ Risk/ change TWSM
Motivation skill Management SKILL
+ Appraise subordinate accurately & feedback y
+ Problem solving & analysis ICT
ASSISTANT
+ Ability to foster and cultivate members effectively. 1 y
st
Interviewing & Coaching & TPS
MANAGE ABOVE Selection counseling
+ Ability to motivate member and influence prestige to them

+ Planning & organizing 4thy Coaching & counseling

+ Knowledge of work COMPUTER AOTS
+ Judgment and analysis
+ Creativity 3rd Supervisory skill & &
+ Problem solving & decision making
+ Communication y
+ Proactive & aggressive mind Presentation/ Reporting FOREIGN ICT
+ Teamwork & cooperation
2nd skill LANGUAGE
+ Motivation skill y (ENGLISH)
SENIOR STAFF + Coaching & counseling Problem Solving TPS
1 y
st

Communication skill
4thy COMPUTER AOTS
&
Work scheduling & planning FOREIGN &
+ Planning & organizing 3rd
+ Knowledge of work LANGUAGE
ORDINARY + Judgment and analysis y Teamwork & Team building TPS (ENGLISH) ICT
STAFF + Creativity 2nd
+ Problem solving & decision making
+ Communication
y History of Toyota,
TMV code of ethics Basic business OVERSEAS
+ Proactive & aggressive mind TOYOTA WAY manner
+ Teamwork & cooperation <1 OUTSIDE VENDOR
NEW COMER y Orientation/ On the Job Training TPS, SAFETY, 5S, EMS
Plant Training
TMV TRAINER
 LEVEL CORE COMPETENCY NON REQUIRED TRAINING PROGRAM
OFFICE
+ Planning & organizing
+ Knowledge of work MEMBER 4thy Strategic thinking
CAR
+ Judgment and analysis
+ Creativity Leadership skill/ Delegation DRIVING AOTS
+ Problem solving & decision making 3rd motivation skill skill &
+ Communication y COMPUTER &
+ Proactive & aggressive mind Human resource Risk/ change
2nd &
+ Teamwork & cooperation management Management
FOREIGN ICT
+ Motivation skill y
GROUP LEADER + Coaching & counseling TJI TPS QCC/FS LANGUAGE
1st (GL level) (GL level)
y
+ Planning & organizing Coaching &
4thy Supervisory skill
+ Knowledge of work counseling
+ Judgment and analysis COMPUTER AOTS
+ Creativity Reporting/ Presentation skill
+ Problem solving & decision making 3 rd

+ Communication y & &

+ Proactive & aggressive mind Problem Solving skill QCC FS
+ Teamwork & cooperation 2nd FOREIGN ICT
+ Motivation skill y TJI TPS
LANGUAGE
TEAM LEADER + Coaching & counseling
1st (Team leader level) (Team leader level)
y

4thy Toyota Job Instruction

TPS JAPANESE AOTS

3rd (Sub-leader & TM level)

TEAM MEMBER
y
+ Knowledge of work Safety & Environment QCC FS
+ Creativity 2nd
+ Communication y
+ Proactive & aggressive mind
+ Teamwork & cooperation Basic business manner History of Toyota, TMV code of ethics OVERSEAS
<1 TOYOTA WAY
OUTSIDE VENDOR
y Orientation On the Job Training TPS, SAFETY, 5S, EMS
NEW COMER
TMV TRAINER
1.
3. KHÁI QUÁTAFFAIRS
GENERAL VỀ CÔNG TY.
SERVICE

2. HOẠT ĐỘNG NHÂN SỰ

a. canteen
CANTEEN

b. COMMUTING CARS

3. DỊCH VỤ HÀNH CHÍNH

c. Office supply

d. Other tasks

4. HOẠT ĐỘNG AN TOÀN

 Ca 1: 11:00 am
BỮA ĂN CHÍNH Văn phòng:
Serve Japanese meals
12:30 pm
Ca 2: 9:00 am

BỮA ĂN KHUYA
Ca 2: 2:00 am

ĐỒ UỐNG
34o C

Soft Drinks only supported for production direct members (in Head Office)
3. GENERAL AFFAIRS SERVICE

a. CANTEEN

b.
B. COMMUTING CARS
Commuting cars

c. Office supply

d. Other tasks
Daily fixed business trip route
Itinerary Departure time Arrival time

Head Office 9:00 AM 10:00 AM

to HN Office
13:15 PM 14:15 PM

Hanoi Office 11:40 AM 12:30 PM

to Head Office
Head Office 14:30 PM ~
to Local State
Office

If there is any information on Car/Commuting Arrangement, Pls contact:

Ext: 1012 (Ms. Loan. Mobi: 0912389611)
Ext: 1009 (ms. Hien . Mobi: 0913284585)
3. GENERAL AFFAIRS SERVICE

a. CANTEEN

b. COMMUTING CARS

C. office supply
c. Office

d. Other tasks
 Delivery time:
Tuesday morning: from 8:30 to 9:30AM
Friday afternoon: from 13:30 to 14:30PM

Procedure:
List up your orders into Stationary request form >>> and submit to ADM
PIC

Contact person:
Ms. Anh – ADM Staff / Ext: 1013
3. GENERAL AFFAIRS SERVICE

a. CANTEEN

b. COMMUTING CARS

c. Office supply

D. Other tasks
d. Other tasks
 Mr. Kien
VISA, PASSPORT
Ext. 1012

Mr. Kien
SECURITY & SAFETY
Ext. 1012

Ms. Hoan/Ms. Huong

RECEPTION
Ext. 0000/0001

Ms. Hoan
CLEANER
Ext. 0000/0001
1.
4. TMV OUTLINE
SAFETY ACTIVITIES

2. HUMAN
a. RESOURCES
Tmv SAFETY
sAFETY ACTIVITIES

b. Fire prevention

3. GENERAL AFFAIRS SERVICE

c. 5S activities

4. SAFETY ACTIVITIES
 SAFETY when travel in the
plant

Wear cap when travel in Plant

Cap for employee Cap for Visitor

51
 AN TOÀN KHI ĐI LẠI
TRONG NHÀ MÁY

ĐI BỘ THEO ĐƯỜNG SƠN XANH

52
 DON’T: Không đi giày/ dép cao gót

Chú ý biển báo:

DON’T: Không vào các khu vực cấm!

Warning board Restricted areas

53
4. SAFETY ACTIVITIES

a. Tmv sAFETY

b.
B. Fire prevention
fire prevention

c. 5S activities
 PROCESS OF FIRE
PREVENTION & FIGHTING

Security check
Discove
r Press Fire fire location Inform General
FIRE ALARM BELL in Control Board Steering Board
at main gate

Inform BOM
Report & Do Rescue and Move to defined
and all members
Countermeasure fire fighting evacuation place
by Sound Speaker
LOCAL FIRE FIGHTING FORCE
FIRE FIGHTING STEERING BOARD
1. Vinh Phuc Fire Fighting Police
1. Mr Nghierm Trung Kien : 1012 (MB: 0912526678)
Tel: 114 or 862604
2. Ms Dinh Nhu Quyen : 1021 (MB: 0913284113)
2. Noi Bai Airport Fire Fighting Force
3. Mr Hoang Van Cau : 1281 (MB: 0913284255)
Tel : 04 – 8865041
4. Mr Ngo Thanh Trung : 1022 (MB: 0913284155)
3. General Hospital – Phuc Yen zone
Tel: 869949, 869223
4. SAFETY ACTIVITIES

a. Tmv sAFETY

b. Fire prevention

C. 5S activities
c. 5S activities
5S Activity
 5S ACtivities

MỖI
TUẦN 1
LẦN
OBJECTIVE:
- Create a clean, neat and safe working place.
- Create a comfortable, dynamic & effective working environment.
- Help raise work effectiveness.

2008 Plan:
- 5S activities will be executed in all areas of the company.
- Each employee must follow well 5S, arrange the work place neatly
(tools, documents)
- Weekly: At the early afternoon of the last working day of the week
( 13:15~13:30), all employees doing 5S at their work place.
- Monthly: On the last working day of the month, the all
Teams/sections doing 5S on areas as arranged.
- Monthly: Report + present Awards to Well follow 5S
Group/Dept./Div.
 SARS Protective
5S Activities

Before 5S

After 5S