THERAPEUTIC

COMMUNICATION

Department of Health, Philippines

 OBJECTIVE:
Global Data: 24,257,989
as of August 28, 2020 World Health Organization Report

To encourage clients to express

their thoughts and feelings more
effectively.

Department of Health, Philippines

 REMEMBER E’s:Global Data: 24,257,989
as of August 28, 2020 World Health Organization Report

Establish, Express, Empathy,

Empower

= Effective
Department of Health, Philippines
 THERAPEUTIC
“to encourage the expression of
feelings and ideas”

NON-THERAPEUTIC
“Blocks to communication of feelings and
ideas”

Department of Health, Philippines

 THERAPEUTIC
COMMUNICATION
TECHNIQUES

Department of Health, Philippines

 ACTIVE
LISTENING
Being attentive to
what the client is
saying, verbally and
non-verbally.

Department of Health, Philippines

 NEUTRAL
RESPONSE
Showing interest and
involvement without
saying anything else.

Department of Health, Philippines

 SHARING
OBSERVATIONS
Making observations
by commenting on
how the other
person looks,
sounds, or acts.
Department of Health, Philippines
 EMPATHY
Experiencing another’s
feeling temporarily;
understanding the
client through active
listening

Department of Health, Philippines

OFFERING
SELF
Making one’s self
available

Department of Health, Philippines

 HUMOR
Contributes to feelings
of togetherness,
closeness and
friendliness.

Department of Health, Philippines

 FEELINGS
Acknowledging
feelings, giving
permission to express
negative feelings and
modelling healthy
anger.
Department of Health, Philippines
 SILENCE
Time to sort out
feelings, think of how to
say things, and
consider what has
been verbally
communicated.
Department of Health, Philippines
 BROAD
OPENINGS
Allowing the client to
take initiative in
opening up or
introducing the topic

Department of Health, Philippines

 PROVIDING
INFORMATIO
N
Relevant information is
important to make
decisions, experience
less anxiety, and feel
safe and secure.

Department of Health, Philippines

 FOCUSING
Delving further into a
subject or idea.
Concentrating on a
single point

Department of Health, Philippines

UNFINISHED
STATEMENTS
Encouraging the client
to continue the phrases

Department of Health, Philippines

PARAPHRASING
Restating another’s
message more briefly
using one’s own words

Department of Health, Philippines

SUMMARIZING
Gives the client a sense
that you understand. It is a
concise review of key
aspects of an interaction.
Summarizing brings a
sense of closure.
Department of Health, Philippines
 SELF-DISCLOSURE
Subjectively true personal experiences about the self,
are intentionally revealed to another person for the
purpose of emphasizing both the similarities and the
differences of experiences.

Department of Health, Philippines

 CONFRONTATION
Helping the client become more aware of
inconsistencies in his or her feelings, attitudes,
beliefs, and behaviors.

Department of Health, Philippines

 NON-THERAPEUTIC
COMMUNICATION
TECHNIQUES

Department of Health, Philippines

ASKING PERSONAL QUESTIONS

Department of Health, Philippines

GIVING PERSONAL OPINIONS

Department of Health, Philippines

 CHANGING THE SUBJECT

Department of Health, Philippines

 AUTOMATIC RESPONSES

Department of Health, Philippines

 FALSE REASSURANCE

Department of Health, Philippines

 SYMPATHY

Department of Health, Philippines

ASKING FOR EXPLANATIONS

Department of Health, Philippines

APPROVAL OR DISAPPROVAL

Department of Health, Philippines

 DEFENSIVE RESPONSES

Department of Health, Philippines

 PASSIVE OR AGGRESSIVE
RESPONSES

Department of Health, Philippines

 ARGUING

Department of Health, Philippines

Department of Health, Philippines
Maraming salamat po!