1

.1
.2

.


.


.3

.4


.4

.5

.



.


.6
.7

.



.


.8

.9

.


Benchmarking
. Best Practice


.10

.11

. Knowledge Workers


Continuous Improvement
][Kaizen


.12
.13

.14

.Stakeholders
[

]...
.
Measurement

,

Performance Evaluation
.

.15 Self-
assessment
.


.1
.2

.3

10

.

.


.


.4
.5
.6

.7
.8
.9
11

.
.
.
Systems
.Thinking

Management by Results

.


.10

Stakeholders
.


Excellence Management

12

Mission

Vision

Strategic
Objectives

13

Strategic
Planning
System

14

Process,
Information Based ,
15

Flat Structures

16

17

18

Performance Management

19

Balanced Scorecard
Strategy Mapping
Management Audit
20

21

.



.
22

.



.
23

24

Value-adding
.Outsourcing

Technology Assimilation
.

.

.


.
25

Core Competencies

.


.
26

27

28


.1
.2
.3
.4
.5

29


.6

.8

.7
.9

30


.10
.11
.12
.13
.14
.15
31

.
.
.

32

.

.

33

.

.


.



.


.

.
. WIN/WIN GAME

34