Holiday Inn Downtown Dubai

Employee Survey 2007

 Contents
• Engagement Index
• Satisfaction with the service provided
and employment
• Performance Appraisal
• Room to do Better
• Room to Reflect
• Room to Celebrate
Rooms division
 Engagement Index
Engagement is a key measure of people’s feelings about their work. Engaged
employees will want to stay and give extra effort to their work. This measure will
track our progress to becoming one of the best companies in the world.

RD B H

85% 81% 82% I am proud to work at this hotel

62% 73% 59% I would recommend this hotel as an employer to

friends as a good place to work
58% 64% 58% I plan working at this hotel for the next two
years
65% 75% 62% I feel happy to come to work at this hotel

77% 71% 74% The ways this hotel treats me makes me

willing to put in extra effort to get the job
done
 Engagement Index
RD B H

My job gives me a real sense of achievement

69% 71 74%

38.2 Engagement Index

Percentage of colleagues saying “Strongly Agree” or “Agree”

 Satisfaction with the service provided and
employment
Satisfaction is an indicator of how well your colleagues are working together to
deliver an experience guests will love and how satisfied they feel working at your
hotel.

RD B H

Satisfaction with quality of service provided to

54% 62% 56%
guests at this hotel
Satisfaction with employment at this hotel
58% 57% 49%

Satisfaction with the lockers at this hotel

58% 46% 51%

Satisfaction with the employee cafeteria at

35% 42% 32%
this hotel
Satisfaction with employee uniforms at this
46% 42% 38%
hotel
Percentage of colleagues saying “Extremely Satisfied” or “Very Satisfied”
 Performance Appraisal
61% 76% 63% have received a performance appraisal within the
last 12 months

• Room to do better – These are not so good.

Your Manager will be working with you to improve
them.
• Room to Reflect – For these areas you told us
performance was only average. We’ll need to think
why.
• Room to Celebrate – These are areas where
your team is doing really well. Congratulations!
 Room to do Better
RD B H

I feel the equipment and procedures at work

58% 81% 64%
make this a safe place
The management team recognizes our
58% 71% 61%
achievement
I can find out about and apply for other job
50% 77% 59%
opportunities within IHG
My new hire orientation to the department
63% 78% 56%
helped me do a good job

I get paid fairly for my job

50% 44% 39%
 Room to Reflect
RD B H

85% 80% 84% My manager shows me what I need to do to

succeed
My Manager sets a good example for me
81% 77% 84%

Our team works well together to get things done

88% 87% 84%

Our team works well with other teams to meet

88% 83% 84%
our guest’s needs

My managers gives me honest feedback on how I

77% 77% 83%
am doing on a regular basis
I get the information I need to do my job
88% 81% 82%

My manager lets me know when I do a good job

65% 79% 82%
 Room to Reflect
RD B H

We look & listen for the things that will make

77% 81% 79%
a difference
My manager helps me find solutions to
69% 80% 79%
problems
We look for better ways to do things
81% 85% 78%

The management team is generally available

73% 83% 77%
when needed
We respect different kinds of people
73% 87% 76%

We think about how our actions may help or

69% 75% 76%
hurt each other
We care about the people in our community
69% 78% 76%
 Room to Reflect
RD B H

I have been given opportunities to develop

92 73% 76%
my skills for the future

We care for each other

69 78% 75%

We listen to each other

65 77% 75%

My manager helps me balance my work

65 74% 75%
schedule and personal life
We do what we believe is right
73 84% 74%

We treat each other with respect

62 79% 74%
 Room to Reflect
RD B H

I have been given all the training I need to do

69 80% 74%
my job properly
The management team talks to me in a way
77 79% 74%
that helps me understand our hotel’s business

We keep our promises to each other

73 75% 72%

We welcome different points of view

69 79% 72%

We trust each other

69 73% 72%

Our team makes me feel that I want to do a

69 80% 72%
better job

We treat people fairly

62 75% 71%
 Room to Reflect
RD B H

I have the equipment and supplies I need to do

69 74% 70%
a good job
I have been given an opportunity to develop a
77 67% 70%
personal development plan with my manager

69 72% 70% I am thanked for good work

77 57% 70% The Management Team employs the best people

65 72% 70%
The Management Team sets a good example for
all of us
 Action Plan- Housekeeping
Room to do Better
Action Plan
Coordination with HR for every My new hire orientation to the
new team member department helped me do a god job
Plan daily performance tracking The management team recognizes our
system achievement
All equipment getting service I feel the equipment and procedure at
once in two months and every work make this safe place.
month chemical and equipment
training provided.
 Room to Reflect
Two staff getting trained in Kitchen as per I have been given an opportunity
personal development plan. Will be
conducting one to one consultation to
to develop a personal development
confirm development and career need of plan with my manger
colleagues.
Equipment maintenance check done, will I have the equipment and supplies
order non repairable equipment and
supplies.
I need to do a good job.
Monthly I clean rewards and team Our team makes me feel that I
motivation is on place. To organize HK
outing to raise overall moral.
want to do a better job.
Will confirm during consultation We keep our promises to each
other
Design daily package for all Holiday Inn The management team talks to me
downtown team.
in a way that helps me understand
our hotel’s business
 Room to Reflect
Personnel training program is on place for
every team member. Chemical and
equipment handling training is on every
month training.
To conform during consultation.
To conform during consultation.
Daily briefing we are discussing/ To
conform during consultation.
Interdepartmental interaction training to
be provided.
Uses of team work training need to be
provided.
I have been given all the training I
need to do my job properly
I have been given opportunities to
develop my skills for the future
The management team generally
available when needed
I get the information I need to do my
job
Our team works well with other teams
to meet our guests needs.
Our team works well together to get
things done