Holiday Inn Downtown Dubai

Employee Survey 2007

 Contents
• Engagement Index
• Satisfaction with the service provided
and employment
• Performance Appraisal
• Room to do Better
• Room to Reflect
• Room to Celebrate
Rooms division
 Engagement Index
Engagement is a key measure of people’s feelings about their work. Engaged
employees will want to stay and give extra effort to their work. This measure will
track our progress to becoming one of the best companies in the world.

RD B H

85% 81% 82% I am proud to work at this hotel

62% 73% 59% I would recommend this hotel as an employer to

friends as a good place to work
58% 64% 58% I plan working at this hotel for the next two
years
65% 75% 62% I feel happy to come to work at this hotel

77% 71% 74% The ways this hotel treats me makes me

willing to put in extra effort to get the job
done
 Engagement Index
RD B H

My job gives me a real sense of achievement

69% 71 74%

38.2 Engagement Index

Percentage of colleagues saying “Strongly Agree” or “Agree”

 Satisfaction with the service provided and
employment
Satisfaction is an indicator of how well your colleagues are working together to
deliver an experience guests will love and how satisfied they feel working at your
hotel.

RD B H

Satisfaction with quality of service provided to

54% 62% 56%
guests at this hotel
Satisfaction with employment at this hotel
58% 57% 49%

Satisfaction with the lockers at this hotel

58% 46% 51%

Satisfaction with the employee cafeteria at

35% 42% 32%
this hotel
Satisfaction with employee uniforms at this
46% 42% 38%
hotel
Percentage of colleagues saying “Extremely Satisfied” or “Very Satisfied”
 Performance Appraisal
61% 76% 63% have received a performance appraisal within the
last 12 months

• Room to do better – These are not so good.

Your Manager will be working with you to improve
them.
• Room to Reflect – For these areas you told us
performance was only average. We’ll need to think
why.
• Room to Celebrate – These are areas where
your team is doing really well. Congratulations!
 Room to do Better
RD B H

I feel the equipment and procedures at work

58% 81% 64%
make this a safe place
The management team recognizes our
58% 71% 61%
achievement
I can find out about and apply for other job
50% 77% 59%
opportunities within IHG
My new hire orientation to the department
63% 78% 56%
helped me do a good job

I get paid fairly for my job

50% 44% 39%
 Room to Reflect
RD B H

85% 80% 84% My manager shows me what I need to do to

succeed
My Manager sets a good example for me
81% 77% 84%

Our team works well together to get things done

88% 87% 84%

Our team works well with other teams to meet

88% 83% 84%
our guest’s needs

My managers gives me honest feedback on how I

77% 77% 83%
am doing on a regular basis
I get the information I need to do my job
88% 81% 82%

My manager lets me know when I do a good job

65% 79% 82%
 Room to Reflect
RD B H

We look & listen for the things that will make

77% 81% 79%
a difference
My manager helps me find solutions to
69% 80% 79%
problems
We look for better ways to do things
81% 85% 78%

The management team is generally available

73% 83% 77%
when needed
We respect different kinds of people
73% 87% 76%

We think about how our actions may help or

69% 75% 76%
hurt each other
We care about the people in our community
69% 78% 76%
 Room to Reflect
RD B H

I have been given opportunities to develop

92 73% 76%
my skills for the future

We care for each other

69 78% 75%

We listen to each other

65 77% 75%

My manager helps me balance my work

65 74% 75%
schedule and personal life
We do what we believe is right
73 84% 74%

We treat each other with respect

62 79% 74%
 Room to Reflect
RD B H

I have been given all the training I need to do

69 80% 74%
my job properly
The management team talks to me in a way
77 79% 74%
that helps me understand our hotel’s business

We keep our promises to each other

73 75% 72%

We welcome different points of view

69 79% 72%

We trust each other

69 73% 72%

Our team makes me feel that I want to do a

69 80% 72%
better job

We treat people fairly

62 75% 71%
 Room to Reflect
RD B H

I have the equipment and supplies I need to do

69 74% 70%
a good job
I have been given an opportunity to develop a
77 67% 70%
personal development plan with my manager

69 72% 70% I am thanked for good work

77 57% 70% The Management Team employs the best people

65 72% 70%
The Management Team sets a good example for
all of us
 Action Plan- Engineering
Room to do Better
Action Plan
Purchase time to minimize and I have the equipment and supplies I
to bring the material on time need to do a good job
to produce the good production
and to remedy the shortfalls
on time. To maintain the good
par stock for the requirement
and to place the order well on
time for prompt service to the
guest and preventive
measurement of the machinery
Mid year performance review I have been given opportunity to
to conduct on time and to work develop a personal development plan
closely with staff for their with my manager
career personal development
plan till the year end or till
the APR.
 Room to Reflect
On job training to conduct on My Manager shows me what I
regular basis more effectively. need to do to succeed
To select the individual and to
discuss the areas of improvement
for his carrier development with
the company and to motivate him.
Avail the opportunity for
corporate training programs to
attend. Interaction with other
department. Directing, coaching,
developing and supporting are the
main areas to the indusial to
focus and to success.
To be available with the team on My manager sets a good example
job, supervise them, discuss the for me
opinion and ideas, coach and train,
listen to their needs.
 Room to Reflect
Divide the responsibility equally
to maintain the difference
between there work and
personal life.
Good communication is the vital Our team works well together to get
part to get the things done well. things done
Understanding the guest or
industry needs and to focus on
the business need.
To focus on high level Our team works well with other teams
performance and to meet with to meet our guests needs.
standard requirement.
To conduct meetings with My manager gives me honest feedback
indusial on timely basis to on how I am on a regular basis
interact more closely and to
discuss the areas for more
improvement for individual and
the department
 Room to Reflect
Management briefing issues to discuss I get the information I need to do
everyday with staff after the morning
briefing. To discuss the pending issues
my job
and upcoming issues to prepare our self
and to rectified all the shortfalls, such
as good and effective preventive
maintenance, HACCP implementation,
Holikare, etc.
To check the daily progress of the My manager lets me know when I do
individual by reading the departmental
logbook, having close supervision and to
a good job
praise effectively while the individual
or team is performing well job. Also to
make note on the achievement for the
APR and career planning development.
Listen and produce the ideas for We look and listen for the things
improvement, discuss thoroughly by
keeping all the negative and positive
that will make a difference.
impact in mind and then decide with
concrete confidence.
 Room to Reflect
To be available with the team when My manager helps me find solution to
they are in a situation where they need
to seek the help or to have effective
problems
communication if away. Be proactive to
find the solution and encourage the
staff to find the solution of the
problems without going under pressure.

Job satisfaction is important factor We look for better ways to do things

and to utilize the proper skill for things
to do better. Avoid repeat complaint.
Keep the back up of record and find
the proper solution. Perform good
preventive maintenance for the
machinery to avoid any kind of failure.

To interact and communicate more The management team is generally

effectively with the staff
available when needed.
To educate the staff with cultural We respect different kinds of people
awareness of different nationalities
and to make good working relationship
with others. Also to make them aware
with local country rules & regulations.
 Room to Reflect
To create friendly atmosphere as per We think about how our actions may
the hotel industry needs.
help or hurt each other.
To participate and anticipate with We care about the people in our
communities and to celebrate the
difference.
community

Performance review to conduct on I have been given opportunities to

timely basis as per the standard
requirement.
develop my skill for the future.
To understand and listen to each other, We care for each other
ask some thoughts and share the
feelings with in the limit
More effectively interact with each We listen to each other
other and to have good communication
as far as follow up.

To focus on job responsibility and to My manager helps me balance my

divide the work load equally to make
the balance between personal life and
work schedule and personal life
work schedule.
More confidence to put and do the We do what we believe is right
right things. Seek the assistance if
any decision is difficult to make.
To follow the policy of give and take We treat each other with respect
respect and to implement the 5-10
rules as per the FLS Check list.

To implement the training calendar I have been given all the training I
more effectively into the department
as per the IHG standard.
need to do my job

Coordinate with management team and The management Team talks to me in

to met the deadlines
a way that helps me understand our
hotel’s business
We listen the opinion and we discuss We welcome different points of view
the issues with in the department
colleague or if required, seek the help
from other department.
To create friendly atmosphere and to We trust each other
trust on each other by having good
working relationship and team work.
To motivate the staff and train them Our team makes me feel that I want
to work with more enthusiasm and
pation.
to do a better job

To have more awareness of culture and We treat people fairly

to develop the people according to
there performance.

Purchase time to minimize and to bring I have the equipment and supplies I
the material on time to produce the
good production and to remedy the
need to do a good job
shortfalls on time. To maintain the
good par stock for the requirement and
to place the order well on time for
prompt service to the guest and
preventive measurement of the
machinery.
Mid year performance review to I have been given the opportunity to
conduct on time and to work closely
with staff for their career personal
develop a personal development plan
development plan till the year end or with my manager
till the APR.