COMMUNICATION IN THE

WORKPLACE
Prepared by: Maridel S. Mangaron
COMMUNICATION

is the creation or
an avenue for
exchange of ideas,
dissemination of
thoughts, emotions
information in order
between senders and
to be understood
receivers
 WORKPLACE

A BUILDING OR ROOM WHERE A PLACE (SUCH AS A SHOP OR ESTABLISHMENT OR FACILITY

PEOPLE PERFORM THEIR FACTORY) WHERE WORK IS AT A PARTICULAR LOCATION
JOBS, OR THESE PLACES DONE (MERRIAM-WEBSTER) CONTAINING ONE OR MORE
(CAMBRIDGE DICTIONARY) WORK AREAS (BUSINESS
DICTIONARY)
COMMUNICATION IN THE WORKPLACE

 Transpires when there is a

transmission of information
between one person and a group of
persons in an organization

Ex. Minutes, memo, request, incident reports, letters,

emails, text messages, etc.
COMMUNICATION IN THE WORKPLACE

 Does not occur until information and

understanding have passed between
sender and receiver.
COMMUNICATION IN THE WORKPLACE

 CAN YOU IDENTIFY SOME OF THE

BARRIERS OF COMMUNICATION IN

THE WORKPLACE?
BARRIERS TO COMMUNICATION IN THE
WORKPLACE
 Communication Skills, Styles and Language
 Social Distance and Physical Barriers
 Psychological Barrier
 Disengagement
 Organizational Structure
 Information Overload
 Lack of Trust
 Clarity, consistency and frequency
BARRIERS TO COMMUNICATION IN THE
WORKPLACE
 Listening
 Wrong Communication Channels
 Differences in Perception and Viewpoint
 Demographic and Cultural Differences
 Wrong Communication Technology
 Lack of Personalization
 Grapevine Communication
 EFFECTIVE
COMMUNICATION IN
THE WORKPLACE
BENEFITS OF EFFECTIVE COMMUNICATION
IN THE WORKPLACE
1. Less misunderstanding
2. Healthy workplace culture
3. Non-threatening environment
4. Solve conflicts easily
5. Team spirit
6. Increases self-esteem
7. Clear direction
8. Stronger teamwork
9. Higher employee job satisfaction
HOW TO IMPROVE COMMUNICATION IN
THE WORKPLACE
 Start using the right tools for your business
 Encourage two-way communication
 Tell people what they are doing right
 Specific and descriptive feedback
 Schedule a compulsory check-in
 Organize engaging team building activities
THANK YOU!!!
CASE STUDY:
READ EACH SAMPLE CASE AND ANALYZE THE BARRIERS EXEMPLIFIED. EXPLAIN EACH
BARRIER ACCORDING TO YOUR OBSERVATION.

1. Mark is a social worker, and he has a client with mild intellectual disability.

During their session, Mark jumps quickly from topic to topic, using academic

expressions and jargons. Jay, his client, becomes upset and has trouble

expressing his thoughts. Mark then tells Jay to take his time; he is there to

help. But Mark keeps looking at the clock and checking his diary. Jay feels

that he must be stupid and slow; and his self-esteem plummets.

CASE STUDY:
READ EACH SAMPLE CASE AND ANALYZE THE BARRIERS EXEMPLIFIED. EXPLAIN EACH
BARRIER ACCORDING TO YOUR OBSERVATION.

2. Today, you are just not interested in what your colleague has to say. You

normally listen to her problems and do what you can to help her, but you are

more worried about your mother’s illness. When you ask her to repeat

something, she accuses you of ignoring her. You would love to point out that

she never takes your advice anyway.