DANICA LANCE

Hamilton, Ontario, Canada

PROFESSIONAL EXPERIENCE SYLVIE & STEVE JONSSON, INDEPENDENT GROCERS, KEMPTVILLE, ONTARIO, CANADA Cashier, Customer Service, Cashier Supervisor, September 2009 August 2013
Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Answer customers' questions, and provide information on procedures or policies. Sell lottery tickets and other items to customers. Process merchandise returns and exchanges. Request information or assistance using paging systems. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Supervise others and provide on-the-job training. Offer customers carry-out service at the completion of transactions. Weigh items sold by weight to determine prices. Redeem food stamps and coupons. Count money in all of the cash drawers at the end of the night to balance them for the next day.

EDUCATION MOHAWK COLLEGE, HAMILTON, ONTARIO Broadcasting - Television and Communications Media Candidate, Apr 2015 Obtained High School diploma 2012 at North Grenville District High School ADDITIONAL SKILLS

Time management skills Communication skills Problem solving skills Interpersonal skills Organizational skills Quick learner Excellent customer service skills Obtained Smart Serve Obtained CPR-C and Standard First Aid

VOLUNTEER EXPERIENCE
More Than Just Babysitting Daycare South Branch Elementary School: helping teachers with preparation CTV Power Play: Assistant producer and floor director Mohawk College Video Festival: Ushering Kemptville Pool: Master Timer at swim meet McMaster Marauders: Men & Womens Volleyball and Basketball Live Stream 3Play and Graphics Operator

REFERENCES

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Leslie Campbell Cashier manager at Jonssons Independent Grocer 613-258-5966 David Watson Insurance Broker at Wawanesa Mutual Insurance 613-799-8964 d.watson@cogeco.ca Sylvie Jonsson Storeowner of Jonssons Independent Grocer 613-258-5966