EAP

EAPs (Cagney 1999 61)

 EDS
EAPs

EDS internal case

manager EAPs

12
80% 12

 EDS
12

3 4

EDS
1,500
40% 50%

EDS

EAPs

EAP - /
(
) (
) (
)
(
)

EAP -

EAP -

EAP -

EAP -

EAP -

EAP -

EAP

EAP

EAP
(Service Delivery Models)

EAP
EAP : 1 6
: 7 15
EAP : 16 17



EAP
EAP

EAP

 EAP

1. EAP
2. EAP
3. EAP
4.

5.
6. EAP

 EAP
1. 2. 3. 4.
5. 6. 7.
8.
EAP

EAP


EAP

EAP
EAP

EAP

 EAP

(1)
(2)
(3)
EAP

(4)

EAP

EAP
EAP

EAP

(
) EAP



(
)

EAP

EAP
EAP
(

EAP

 EAP

EAP

1.
2. EAP

3. EAP

EAP

2
3
4
5
6
7
8

EAP

/
( )
flash
Email
email

/
EAP
/
/

EAP

OA


EAP


(
) (
)

EAP EA
P


EAP

 EAP

EAP

EAP
1.
(
)
2. 1-2

3. HR ( )

EAP

EAP

EAP
EAP

1.
EAP

2.

3.

1.
2.
3.



EAP
EAP

EAP


EAP
1.
? (
)
? (
)

 2.
EAP
( )

EAP

 3.

( )

EAP
EAP

( )
( ) (
)
EAP
EAP

EAP

EAP

EAP -

[ / ]

[ ]
1-3
[ ]

/ ( )

( )

( )
(
)
(
)


EAP

EAP

EAP

EAP


:
,

EAP

 -
( )

( )

(EAP ) ( )
EAP

(
)

( )

( )



EAP
EAP



( )

EAP


EAP EAP
( )



( --


()

100
1 100
100 1
30

93.8

100
3 100
100 1

1.
2.

68
3.

 ( )

e-learning

69

3. :
(1)

(2)

1.
(1)

(2)

(3)

2.

70

75
EAPs
620 ( )


i-care