CROWN Beverage Cans Saigon Ltd. Co.

Ha Noi Highway,Hiep Phu Ward,District 09 ,HCM City

Tel: 08.8961640 Fax: 08.8962140

CUSTOMERS FEEDBACK
(BAN THAM DO Y KIEN CUA KHACH HANG)
Customer:
(Khach hang:)
From (T): JAN

To (en): MAR 05

Please feedback our questionnaire by marking with a tick in available boxes:

(Xin vui long tra li nhng cau hoi di ay bang cach anh dau vao o
thch hp )
1=Very Poor
2=Poor
5=Very good
(1=Qua kem
2=Kem
5=Rat tot)
Evaluation
(anh gia)
1. The quality of products:
(Chat lng san pham)
1. Empty can quality.
(Chat lng lon rong)
2. End quality.
(Chat lng nap)
3. Packaging quality.
(Chat lng vat lieu ong goi)

3=Average
3=Trung bnh

4. Product quality generally.

(Chat lng san pham noi chung)

2.

Distribution:
(Phan phoi san pham)
1. Goods delivery on time.
(Giao hang ung thi gian a xac nhan theo lch)
2. Adequate quantity in delivery.
(Giao hang u so lng)
3. Exact in paperwork process.
(X ly chng t chnh xac)
4. The quality of delivery trucks.
(Chat lng xe tai hang)
5. Delivery in emergency cases / urgent requests.
(Giao hang trong trng hp khan cap hoac theo
yeu cau ac biet)
6. Working attitude of warehouse staffs and of truck drivers.

Page 1 of 4

4=Good

4=Tot
2

Point range (1; 1.5 ;

; 4.5 ;5)
Day iem cho
(1;1.5; ;4.5;5)

(Chat lng phuc vu cua nhan vien kho bai va

nhan vien xe tai)
7. Product distribution generally.
(anh gia chung ve cong tac phan phoi san
pham)
3. Customer supports:
(Ho tr khach hang)
1. Support on Artworks, films for new designs.
(Che ban phim cho nhan lon)
2. Design approvals on cans.
(Sap xep chay lon co nhan e chap thuan mau
sac,nhan tren lon)
3. New products contained in aluminum cans.
(Khi th san pham mi cua khach hang cha
trong lon nhom hai manh)
4. Conversion into aluminum can size (330ml and 250ml can).
(Chuyen oi lon co chieu cao khac nhau (lon 330ml
va 250 ml))
5. Conversion from steel cans into aluminum 2-piece cans.
(Chuyen oi day chuyen dung lon sat sang lon
nhom hai manh)
6. Get in contact with CBCS staffs easily ?
(De dang trong viec lien he cac can bo va
nhan vien CBCS ?)
7. Can and End supply contracts.
(Cach thc mua lon rong va nap cac loai)

Point range (1; 1.5 ;

; 4.5 ;5)
Day iem cho
(1;1.5; ;4.5;5)

Point range (1; 1.5 ;

; 4.5 ;5)
Day iem cho
(1;1.5; ;4.5;5)

8. Customer supports generally.

(anh gia chung ve cong tac ho tr khach hang)

4.

Customer Technical services:

(Dch vu ky thuat hau mai)
1. Do you accept our current customer visits?
(Quy khach hang co hai long cac vieng tham
hien tai khong ?)
2. Inform and update timely documents and can/end
specifications.
(Thong tin va cap nhap hoa kp thi cac thay oi
tai lieu)
3. Support when applying new material for empty cans and
ends.
(Ho tr khi th vat lieu mi cho lon rong va nap)
4. Consult customers on technical issues in filling line.
(T van khach hang cac yeu cau ve ky thuat
day chuyen chiet lon)
5. Train can double seam check and can handling ,certain
devices.
(Huan luyen viec kiem tra lon/nap ,thiet b trong
day chuyen chiet lon)
6.

Customer technical service generally.

(anh gia chung ve cong tac dch vu ky thuat
hau mai)

5.

Customer complaint:
(Khieu nai khach hang)
Page 2 of 4

Point range (1; 1.5 ;

; 4.5 ;5)
Day iem cho
(1;1.5; ;4.5;5)

1.

Customer complaints have been received timely?

(Cac khieu nai khach hang co c tiep nhan
ngay khong ?)
2. Do you accept our corrective actions?
(Quy khach hang co hai long ve cac hanh
ong khac phuc phong nga ?)
3. Improvement on our product quality after our corrective
actions.
(Mc o cai thien chat lng sau khi tien hanh
cac HKPPN)
4. Are our corrective actions satisfied with your expectation?
(Viec thc hien cacHKPPN co thoa man yeu
cau cua quy khach hang?)

Point range (1; 1.5 ;

; 4.5 ;5)
Day iem cho
(1;1.5; ;4.5;5)

5.

Customer complaint generally.

(anh gia chung ve cong tac khieu nai khach
hang)
6.

Suggestions to CBC for more improvement ?

(Nhng e xuat vi CBC e chung toi cai tien cung cach phuc
vu khach hang hn na ?)

We would like to thank for your precious time to feedback our questionnaire. Your
comments are very important information for CBC) to improve our best service to you in
future.
(Chung toi chan thanh cam n Quy v a danh thi gian tra li nhng cau
hoi tren ay cua chung toi.Nhng y kien cua cac khach hang rat la quan
Page 3 of 4

trong oi vi CBC trong viec cung cap cho chung toi nhng thong tin can thiet
e am bao rang cac khach hang cua CBC luon c s phuc vu tot nhat)

Customer s signature
(ai dien khach hang)

Page 4 of 4