()

()

5 2505

7,520 (US.$ 190 million)

14% 86%

Toyota Motor Corporation Co., Ltd.

550,000

13,500

2/35

:
:

: 250,000
:

: 200,000
:
:
: 100,000

3/35

Toyota
Toyota Motor
Motor Thailand
Thailand Co.,
Co., Ltd.
Ltd.

.

4/35


.. 50

100,000

.. 51

..2550 ISO 9001:2000

..2551 TMC Vehicle Shipping Quality Award 2007
..2552 TMC Vehicle Shipping Quality Award 2008
..2552 ISO 9001:2008

5/35


1.
2.
3.
4.
5.
6.

6/35

7/35

(Final Inspection)

Final Inspection

(Quality Gate)

8/35


(Quality Gate)

Quality Gate

2
7
18

9/35

(..2550 ..2550)

0.2

0.15

0.1

0.05
0

-0.05
..
50

..

..

..

..

..

..

..

..

..

..

..

(..2550 ..2550)
100

75
50
25
0
.. 50

..

..

..

..

..

..

..

..

..

..

..

10/35

170

160

150

()

140
130

120
110
100
90

80

70
60
50

40

30
20
10
0

( Muda )

11/35

12/35

(TPS) :
(JIT) :

(Jidoka) :

TPS
JIT

Jidoka

13/35

??

..

14/35

15/35

1.

2.

3.

16/35

1.
1.

2.

3.

4.

17/35

1.

(Quality KPI Tree)

18/35

1.
Defect
Final
insp.

3rd person

Part

Dent

Operator

Shape

Cloths

Watch

Jig/Tool

Bolt
tightening

Maintenance
(PM)

Mistake (Drop)

Assembly

Deform

Deform

Environment

Jean

Scratch

Regulation

Equipment

Physical

Misuse
(Jig/Tool)

Effect

Operation

Maintenance
(PM)

Tightening

Machine Method

Convex

Damage

Functional

Material

Dirty

Fitting

Man

Appearance

Space

19/35

1.

( NDC : Non Defective Condition)

Out of NDC

NDC
Out of NDC

NG
Good Quality
NG

20/35

1.

90

Work Element
1.

2.

90

3. BOLT
BODY

4. TORQUE
MARK

5 bar

5.

5 bar

21/35

1.

22/35

2.
(DM :Daily Management)

NDC

(Daily Control)
 How
 When
 Who

(Abnormality Management)
(Change Management)

23/35

2.

:
-
-
-

:
:

24/35

3.
4.

4.

3.

3.

2.

2.

1.

1.

25/35

3.

1.

1.

26/35

3.

2.

2.

27/35

3.

3.

3.

28/35

0.06

60%

0.04

0.02

2007

2008

1.5%

100

80

60

2007

2008

29/35

12%

%
100

92.67

89.5

82.3

77.3

76.8
74.7

70

85.9

90

80

75.1

67

71.5

60

50
Tightening

Connecting

Fluid leak by assy

Fitting

Sticker

30/35


1.
Production
Maintenance

Admin

Controller

2.

3.

31/35


1.

2.

32/35


1.

2.
(Toyota Way)

33/35

Good process for Good Product

34/35

35/35