CHAPTER-6

IMPACT ASSESSMENT ON
CHILDLINE SERVICES

CHAPTER-VI

IMPACT ASSESSMENT ON CHILDLINE SERVICES

The researcher has done a survey to assess the impact of CHILDLINE services.
The researcher interviewed totally 246 members. Out of these 183 were children
and 63 were adults.

I. PROFILE OF RESPONDENTS:

I. 1. Children:
As mentioned in the above given paragraph, 183 children were interviewed across
various categories. Their profile is given below:

1.1.1 Gender of the child respondent:

The table and graph given below give the details of bifurcation of gender of
children and its analysis.

Table/graph No. 6.1: Gender of Child Respondents

Gender of the
respondents

Boys
Girls

117
66

156

Table/graph No.6.2: Analysis on gender of Child Respondents

Genderof the Respondents

Out of 183 children 117 are boys and 66 are girls. That means 64% are boys and
36% are girls.

1.1.2. Age group of children

The table and graph given below give the details of age group of children
interviewed and its analysis.

Table/graph No. 6.3: Age group of Child Respondents

Age group of Responc ents
AGE (Yrs)
Boys
Girls
6 to 10
18
16
11 to 14
54
32
15 to 17
33
16
18 & above
9
1
Unspecifed
1
3

157

Table/graph No. 6.4: Analysis on Age group of Child Respondents

18 boys and 16 girls have represented from the age group of 6-10yrs. 54 boys and
32 girls have represented from the age group of 11-14yrs of age. From the age
group of 15 - 17 years, 33 boys and 16 girls have responded. From 18 years and
above age group 9 boys and one girl have responded. 3 boys and 1 girl have not
mentioned their age in the questionnaire.

Table/graph No. 6.5: Age group of boys among Respondents

Boys
6 to 10
11 to 14
15 to 17

28%

18 & above
Unspecified

158

Out of boys 46% are from age group of 11-14 years, 28% are from 15-17 years,
15% are from the age group of 6-10 years and 8% are from 18years and above. 3%
of boys haven't specified the age.

Table/graph No. 6.6: Age group of girls among Respondents

Girls
6 to 10
Q 11 to 14
015 to 17

a 18 & above
Unspecified

Out of girls, 48% are from 11-14 years of age group, from 6-10 age group 24% of
girls and 15-17 year of age group also 24% and from and from 18 years and age
group 1% of girls have been represented. 1% of girls have not specified their age.

1.1.3. The past life situation of children:

The table and graph given below give the details of the past life situation of
children interviewed and its analysis.

159

Table/graph No. 6.7: Past life situation of Child Respondents

Child's Situation
Boys

Child Labour
Street Children
Orphans
Ran away
Domestic Labour
Missing children
Drug addict
Slum dwellers
Not specified

Girls

21
12
5
31
2
1
1
16
28

11
2
4
5
6
0
1
7
30

Table/graph No.6.8: Analysis on Past life situation of Child Respondents

Drug
addict

Missing
children

Domestic
Labour

Ranaway

Orphans HHP

Street
Children

Child
Labour

<

g*

CO

CO

_J

CJ

All these respondents belonged to different life situations. 21 boys and 11 girl
were child labourers; 12 boys and 2 girls were roaming around as street children;:
boys and 4 girls were orphans; 31 boys and 5 girls left their homes due t<
problems and reached Vijayawada railway station as runway kids; 2 boys and (
girls used to work as the domestic child labourers; 1 boy got lost; 1 boy and 1 gir
were addicted to drugs; 16 boys and 7 girls belonged to families from slums; 21
boys and 30 girls have not specified their past life situation.

160

1.1.4. Present life situation:

All these respondents have quit their past life and are leading a different life with
the help of different NGOs. The table and graph given below give the details of
the past life situation of children interviewed and its analysis.

Table/graph No. 6.9: Present life situation of Child Respondents

Present Situallion

School going
Working

134
49

Table/graph No.6.10: Analysis on present life situation of Child Respondents

Out of total 183 respondents 134 are going to school and 49 are working. That
means 73% are going school and 27% are working.

I.I.4.A. School going children:

The table and graph given below give the details of school going children
interviewed and its analysis.

161

Table/graph No. 6.11: Details of School going by responded children

SCHOOL GOING CHILDREN

Municipal Schools
Non formal Schools
Other schools
College
Total

Boys
32
36
8
4
80

Girls
20
23
10
1
54

Table/graph No.6.12: Analysis on School going by responded children

ro

->

College

Non
formal

ledpiunj/M

Other
schools

PI

Bra j

t/>

00

m O

CO <N

oT t o o To o

00

SCHOOL GOING CHILDREN

Among 134 school going children, 32 boys and 20 girls are going to municipal
schools, 36 boys and 23 girls are attending non-formal schools, 8 boys and 10 girls
are going to other schools and 4 boys and lgirl is attending college.

1.1. 4. B. Working children:

The table and graph given below give the details of children working among child
respondents and its analysis.

162

Table/graph No. 6.13: Details of children working among respondents

WORKING CHILDREN
Boys Girls
Rag Pickers
1
0
Vocational Training
14
7
Other work
16
4
Not specified
6
1
Total
37
12

Table/graph No.6.14: Analysis of children working among respondents

WORKING CHILDREN

Among 49 working children, 1 boy is doing rag picking, 14 boys and 7 girls are in
vocational training and 16 boys and 4 girls are doing other works, 6 boys and 1
girl have not mentioned their nature of work.

163

VI.

1.2. Profile of respondents from the allied systems:

The representatives have been selected as respondents from the following allied
systems: Police, Government Railway Police, Railway Protection Force, Lawyers,
Labour dept., Education dept (lecturers), National Child Labour Project, Women
and Child Welfare Dept., Sarvasikshabhiyan, Govt. Hospital (RMO), Road
Transport Corporation, Rag Pickers Association, Station Master, Auto Rickshaw
Drivers Association, BSNL (PRO), Municipal Corporation and Political Parties.

II. 1. Response of children on various questions related to CHELDLINE,

Vijayawada of Krishna District services.

The researcher posed selected set of questions to the 183 child respondents in
order to know their opinion on CHILDLINE service. Questions and the response
was as given below:

1. Do you know about CHILDLINE?

The table and graph given below give the details of responses of respondent
children and its analysis question number 1 i.e. Do you know about CHELDLINE?

Table/graph No. 6.15: Response to question no. 1

Do you know about CH ILDLINE?
Boys
Girls
Yes
66
No
51
Not Specified
0

164

39
25
2

Table/graph No.6.16: Analysis of response to question no. 1

Do you know about CHILDLINE?

Yes ONo DNot Specified

30 J

Out of 183 child respondents 58% of the children know about CHILDLINE. Out
of them 36% are boys and 22% girls. 41% of the children said that they are not
aware of CHILDLINE. Out of them 27.86% are boys and 13.66% are girls. 1.9%
of children have not responded to the question.

2. Have you called CHILDLINE-1098?

The table and graph given below give the details of responses of respondent
children and its analysis on question number 2 i.e Have you called CHILDLINE1098.
Table/graph No.6.17: Response to question no. 2

Have you calleti CHILDLINE

1098 ?

Yes
No
Not Applicable

165

Boys Girls
25
15
64
24
28
27

Table/graph No.6.18: Analysis of response to question no. 2

Out of 183 respondents 21.87 children told that they had made calls to
CHILDLINE. Out of them 13.67% are boys and 8.20% are girls. 48.08% children
havent done calls to CHILDLINE among them 34.97% are boys and 13.11% are
girls. 30.05% children said that that the question is not applicable to them. Among
them 15.3 are boys and 14.75 are girls.

3. Have you received help from CHILDLINE?

The table and graph given below give the details of responses of respondent
children and its analysis on question number 3 i.e Have you received help from
CHILDLINE?
Table/graph No. 6.19: Response to question no. 3
Have you receiv ed help from
CHILDL NE?
Boys
Girls
Yes
40
27
No
74
4
Not Applicable
3
35

166

Table/graph No.6.20: Analysis of response to question no. 3

Have you received help from CHILDLINE?

Boys

Girls

Out of total respondents 38.8% of children claimed that they received help from
CHILDLINE among them 21.86% are boys and 16.94% are girls. 40.45% of
children said that they havent received from CHILDLINE. Out of them 38.26%
are boys and 2.19% are girls. 20.75% of children said that the question is not
applicable for them. Among them 1.63% are boys and 19.12% are girls.

4.

Did CHILDLINE respond immediately when you made the call?

The table and graph given below give the details of responses of respondent
children and its analysis on question number 4 i.e Did CHILDLINE respond
immediately to your call?
Table/graph No.6.21: Response to question no. 4
Did CHILDLINE respond
immediately when you made the
call?
Boys
Girls
Yes
40
29
No
1
0
Not Applicable
76
37

167

Table/graph No. 6.22: Analysis of response to question no. 4

Did child line respond im mediately when
you when you made a call?
80

37% of the children responded that CHILDLINE responded immediately when

they called or concerned adult called for them. Out of them 21.5% are boys and
15.5% are girls. One boy (0.54% of total children) said that CHILDLINE did not
respond in time. 62.46% children replied that it is not applicable to them. Among
them 41.25% are boys and 20.21% are girls.

5.

Do you have faith that CHILDLINE will help you out when you are in
distress?

The table and graph given below give the details of responses of respondent
children and its analysis on question number 5 i.e Do you have faith that
CHILDLINE will help you out when you are in distress?
Table/graph No.6.23: Response to question no. 5
Do you have faith that
CHILDLINE will help you out
when you are in distress?
Boys
Girls
Yes
101
55
No
0
1
To Some extent
10
2
Not Responded
6
8

168

Table/graph No. 6.24: Analysis of response to question no. 5

Trust in CHILDLINE

Yes
Nlo
To Some extent

120

Not Responded

Out of total children 85.25% children declared that they have faith in CHILDLINE
that it will rescue them when they are in distress. Out them 55.19% are girls and
30.06% are girls. One girl (0.54% of total children) said that she does not have
faith in CHILDLINE. 6.56% children said that they have faith on CHILDLINE for
some extent. Out of them 5.47% are boys and 1.09% are girls. 7.65% children did
not respond to this question. Out of them 3.27% are boys and 4.38% are girls.

6.

Have you shared about CHILDLINE services to any other person?

The table and graph given below give the details of responses of respondent
children and its analysis on question number 6 i.e. Have you shared about
CHILDLINE services to any other person?
Table/graph No.6.25: Response to question no. 6
Have shared aboiit CHILDLINE
services to any o ther person?

Boys
49
49
19

Yes
No
Not Responded

169

Girls
22
21
23

Table/graph No.6.26: Analysis of response to question no. 6

Out of total children 38.89% children said that they have shared about
CHILDLINE to their friends/peer group/ any other person. Out of them boys are
26.77% and girls are 12.04%. 38.24% of children said that they have not told any
body about CHILDLINE service. Among them 26.77% are boys and 11.47% are
girls. 22.95% children, out of them 10.38% boys and 12.57% girls, did not
respond this question.

7.

Are you being allowed by STD booth owners to make a free call to 1098?

The table and graph given below give the details of responses of respondent
children and its analysis on question number 7 i.e. Are you being allowed by STD
booth owners to make a free call to 1098?
Table/graph No.6.27: Response to question no. 7
Are you being allowed by STD
booth owners to make a free call
to 1098?
Boys
Girls
Yes
36
28
No
32
6
Only Some extent
16
11
Not Responded
33
21

170

Table/graph No.6.28: Analysis on response to question no. 7

This is the question regarding connectivity to 1098 service and willingness of

public booth owners to allow children to make this free call. 35% children said
that PCO booth owners are allowing them to make the calls from PCO booths. Out
of them 19.67% are boys and 15.33% are girls. 20.75% children said that they are
not being allowed by PCO owners to make calls. Among them 17.48% are boys
and 3.27% are girls. 14.75% children said they are being allowed by the owners
for some extent to make calls. Among them 8.74% are boys and 6.01% are girls.
29.5% children did not respond to this question. Among them 18.03% are boys
and 11.47% are girls.

171

II. 2. Response of representatives of allied systems on various questions

related to CHILDLINE services.
The researcher posed selected set of questions to the 63 representatives from allied
systems in order to know their opinion on CHILDLINE service. Questions and
their responses are as given below:

1.

Do you know about CHILDLINE?

The table and graph given below give the details of responses of respondents from
allied systems and its analysis on question number 1 i.e Do you know about
CHILDLINE?
Table/graph No.6.29: Response to question no. 1 for allied systems
Do you know about
CHILDLINE?

63
0

Yes
No

Table/graph No.6.30: Analysis on response to question no. 1 for allied systems

CHILDLINE is known to us
70

63

Yes

No

Of the total number of 63 respondents, all said that they are aware of CHILDINE.

172

2. Do you believe that CHILDLINE is helpful for children in distress?

The table and graph given below give the details of responses of respondents from
allied systems and its analysis on question number 2 i.e Do you believe that
CHILDLINE is helpful for children in distress?
Table/graph No.6.31: Response to question no. 2 for allied systems
Do you believe that
CHILDLINE is helpful for
children in distress?

Yes
No

63
0

Table/graph No. 6.32: Analysis on response to question no. 2 for allied

systems

70 -i

63

Yes

No

All the respondents, that means 100%, responded that they believe that
CHILDLINE is helpful for the children in distress.

173

3. Docs CHILDLINE work properly?

The table and graph given below give the details of responses of respondents from
allied systems and its analysis on question number 3 i.e Does CHILDLINE,
Vijayawada work properly in Krishna district?
Table/graph No. 6.33: Response to question no. 3 for allied systems

Does CHILDLINE
work properly?

50
13
0

Good
Fair
Bad

Table/graph No.6.34: Analysis on response to question no. 3 for allied

systems

79.63% of total respondents said that CHILDLINE is working well and 20.64%
said that CHILDLINE services are fair enough. None of them said that
CHILDLINE is not working properly.

174

4. Does your allied system/NGO have good relationship with CHILDLINE?

The table and graph given below give the details of responses of respondents from
allied systems and its analysis on question number 4 i.e Does your allied system/
NGO have good relationship with CHILDLINE?
Table/graph No.6.S5: Response to question no. 4 for allied systems

Does your allied system/NGO

have good relationship with
CHILDLINE?

Yes
No
No Answer

56
4
3

Table/graph No.6.36: Analysis on response to question no. 3 for allied

systems
Networking

Yes

No

No Ans

88.88% of the total respondents said that CHILDLINE is having good relationship
with their allied system/NGO. 6.34% respondents said their allied system/NGO is
not having good relationship with CHILDLINE. 4.78% respondents did not
answer to this question.

175

5. Did you ever take the help of CHILDLINE for the protection of child
rights?

The table and graph given below give the details of responses of respondents from
allied systems and its analysis on question number 5 i.e Did you ever take the help
of CHILDLINE for the protection of child rights?
Table/graph No. 6.37: Response to question no. 5 for allied systems
Did you ever take the help of
CHILDLINE for the
protection of Child Rights?
47
Yes
14
No
No Answer
2

Table/graph No. 6.38: Analysis of response to question no. 5 for allied systems

Help to Protect childrights

Yes

No

No Ans

Out of total 63 respondents 74.6% said that they took help from CHILDLINE to
protect the right of a child. 22.22% said that they did not seek the help of
CHILDLINE. 3.18% did not respond to this question.

176