Srednjorocni Plan JP Posta Srbije 2017-2019.

,
,

2017-2019.
, 2017.

......................................................................................................... 4
.................................................................................................................... 7
........................................................................................................... 11
......................................................................................................... 11
.................................................................................................................... 11
....................................................................................................... 12
1. ........................................................................................................................... 15
2. .................................................................................. 16
2.1. ......... 16
2.2. ............................. 23
3. ............................................................................................. 25
3.1. J .......................................................................... 25
3.2. ................................................................................ 27
3.3. ........................................... 28
3.4. ....................................................... 31
4. ................................................ 34
4.1. .................................................... 34
4.1.1. ....................................................................... 34
4.1.1.1. ........................................................... 34
4.1.1.2. ....................................................... 37
4.1.2. ............................................................................................... 41
4.1.2.1. .................................................................................... 41
4.1.2.2. ...................................................................................... 43
4.2. .......................................................... 47
4.2.1. ................................................................. 47
4.2.2. ............................................................................ 54
4.2.2.1. PESTLE ..................................................................................... 54
4.2.2.2. ....................................................... 61
4.2.2.2.1. .................................................................................64
4.2.2.2.2. ............................68
4.2.2.2.3. .........................................................71
4.3. .................................................... 72
4.3.1. .............................. 72
4.3.2. SWOT .................................................................................................. 76
5. , ....................... 77
5.1. ............................................................... 85
6. ............................................................................................ 87
6.1. ........... 87
6.2. .................................................................................................. 89
6.3. ........................................................... 91
6.3.1. ..................................................... 91
6.3.2. .............................................................................. 93
6.3.3. ............................................................................... 95
_____________________________________________________________________ 1
6.3.4. ........................................................................... 96
6.4. ..................................................................................... 98
6.4.1. ........................................................... 98
7. ........................................................................................ 100
7.1.
............................................................................................................................. 100
7.1.1
............................................................................................................... 101
7.2. ................................................... 101
7.2.1 ...................................................................... 102
7.2.2 AMQM ....................................................................... 102
7.2.3 IPS .............................................. 103
7.2.4 UNEX 2013 .................................................................................................... 103
7.2.5 ,
ISO 9001:2015 ............................................ 104
7.2.6 ..................................................... 104
7.3 ........................................ 105
7.3.1 ........................... 105
7.3.2 ..................................................... 106
7.3.3 TT - Over The Top ............................ 106
7.3.4 ................................................... 107
7.3.5 - ................................ 107
7.3.6 - ..................................................................................................... 108
7.3.7 SMS
......................................................................... 109
7.3.8 , ........................................ 109
7.4 .................................................................................... 110
7.4.1
........................................................................................................................ 110
7.4.2 ............................... 111
7.4.3 ................................................................................... 111
7.4.4 ()................................ 112
7.4.5 () ............................................................ 112
7.4.6 -
........................................................................................................................ 113
7.4.7 - ........................................................................................ 114
7.4.8 .............................................................. 114
7.4.9 ........................................................................ 115
7.4.10 .. 115
7.4.11
............................ 116
7.4.12 () .......... 117
7.4.13 - .............................................................................. 117
7.4.14 .......................................................... 118
7.4.15
ISO/IEC 27001 ................ 118
_____________________________________________________________________ 2
7.4.16 (PACS) ........................ 119
7.4.17 Green Actin Postal Civil Society (GAPS) ..................................... 119
8. ......................................................................................... 120
8.1. ........................................................................ 120
8.2. .............................................................................................. 122
8.2.1. .............................................. 122
8.2.2. ................................................ 123
8.2.3. ........................................... 124
9. ................................................................................................ 126
9.1. ........................................................................... 126
9.2. ......................................................... 130
10. ............................................................................................ 132
10.1. ........................... 132
10.2. ................................................ 141
10.3. ...................................................................................... 143
11. ................................................................... 146
11.1.
..................................................................................... 146
11.2. ..................................... 149
12. ..................................................... 152
13. ......................................... 158
13.1. ........................................................................... 159
13.2. .......................................................................... 161
13.3. ................................... 162
13.4.
............................................................................................................... 163
13.5. ............................................................... 164
14. ........................................................................ 165
_____________________________________________________________________ 3
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2017-2019.
..

...
RGP European Regulatory Group for Post

-

- Information and Communication
Technologies
Internet of Things -
, ,
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.

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_____________________________________________________________________ 4
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2017-2019.

-

-

SAP - Systems Applications and Products in Data Processing

Universal Postal Union (UPU) -

Set Top Box (STB) -
,

, 15. a
1843.

AMQM Automatic Mail Quality Measurement System -

B2B Business-to-Business -
B2C Business-to-Customers -
B2X Business to either other business or consumer -
)
Balanced ,
scorecard : , ,
.
Big Data
, a a ,
.
C2B Customers-to-Business -
C2C Customers-to-Customers -
CEPT uropean Conference of Postal and Telecommunications Administrations -

CERP European Committee for Postal Regulation -

CIS Central and Eastern Europe and the Commonwealth of Independent States -

Core business
CRM Customer Relationship Management -
EBIT Earnings before Interest and Taxes -
EBITDA Earnings before Interest, Taxes, Depreciation and Amortization-
()
ECORYS E .
Eurydice M
. 41 a .
_____________________________________________________________________ 5
" "
2017-2019.
Eurostat Statistical Office of the European Communities -
G2C Government to Citizen -
GAPS Green Actin Postal Civil Society -
,
GPS Global Positioning System -
HQ-HQ Headquarter - Headquarter - -
IP Internet Protocol - ,
(, , , )

,
() IP .
IPC The International Post Corporation -
IPS IPSInternational Postal system / Ma a
ISO 14001:2004 ,
.
ISO 27000
ISO 9001:2008
ISO 9001:2015 ,
ISO/IEC 27001
ITIL Information Technology Infrastructure Library -
Non core

business
OECD The Organisation for Economic Co-operation and Development -

PACS Postal Acquis Communitaire Service -

PE -
PESTLE : political, economic, sociocultural, technological, legal i environment
Post Europ A
Post Shop
QCS Quality Certification Services - A

RFID Radio frequency identification ( )
ROA Return on assets - ( )
ROE Return on equity - ( )
SMS Short message system -
SWOT : strengths (), weaknesses (), opportunities ()
threats ()
TIER 4 Telecommunications Infrastructure Standard for Data Centers,
-
Track&race
UNEX Unipost External Monitoring System -

UPS United Parcel Service
UPU Universal Postal Union -
Web - World Wide Web
_____________________________________________________________________ 6
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2017-2019.
1: ................................. 31
2: .......................................................................... 37
3: - ........................................................................... 38
4: ......................................................................................... 39
5: ................................................................... 41
6: 2016. .................................. 41
7: ...................................... 42
8: ..................................... 42
9: ......................................................................... 42
10: ................................... 43
11: .................... 43
12: 2015-
2016. ..................................................................................................................... 44
13: 2015-2016. ...... 44
14: 2015-2016.
............................................................................................................................... 44
15:
2015-2016. ........................................................................................................... 45
16: 2015-
2016. ..................................................................................................................... 46
17: .................................................................. 50
18: .............................. 50
19: (2016-2019. ) ...... 56
20: ...................................... 57
21: ,
broadband ...................................................................................... 58
22: ............................................ 59
23: ,
2017-2019. .............................................................................................. 78
24: 86
25: ............................ 88
26: 2017-2019. e .. 90
27: 2017-2019. e ......... 91
28: 2017-2019. e.......... 92
29: 2017-2019. ................ 93
30: 2017-2019. e ................. 95
31: ............................................................ 96
32: 2017-2019. ............. 97
33: 2017-2019.
...................................................................................................... 98
34: 2017-2019.
............................................................................................................... 98
35: 2017-
2019. ..................................................................................................................... 99
_____________________________________________________________________ 7
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2017-2019.
36:
2017-2019. . .............................................................................................. 99
37:
2017-2019. ......................................................................................................... 100
38:
2017-2019. ....................................................................................... 100
39: 2017-
2019. e ................................................................................................................... 101
40:
2017-2019. ...................................................................... 101
41:
2017-2019. ......................................................... 102
42: AMQM
2017-2019. ......................................................................................................... 102
43: a a IPS
2017-2019. ....................................................................... 103
44: UNEX 2013
2017-2019. .......................................................................................... 103
45:
2017-2019. .......................................................... 104
46:
2017-2019. .................................................. 104
47:
2017-2019. ........................................................................... 105
48:
2017-2019. ........................................................... 105
49:
2017-2019. .................................................. 106
50:
2017-2019. ..................................................... 106
51:
2017-2019. ....................................... 107
52:
- 2017-2019. .................................................. 108
53: -
2017-2019. .......................................................................................... 108
54:
2017-2019. ........................................................................ 109
55: ,
2017-2019. ....................................... 110
56:
2017-2019. ......................................................................................................... 110
57: -
2017-2019. .......................................................................................... 111
58:
2017-2019. ........................................................................... 111
_____________________________________________________________________ 8
" "
2017-2019.
59:
2017-2019. .......................................................... 112
60:
2017-2019. ......................................................................................................... 112
61:
2017-2019. ......................................................................................................... 113
62:
- 2017-2019.
............................................................................................................................. 113
63: POST SAP-
2017-2019. ....................................................................................... 114
64:
2017-2019. ..................................................... 114
65:
2017-2019. .......................................................... 115
66:
2017-2019. ......................................................................................................... 116
67:
2017-2019. ................................................. 116
68:
2017-2019. ......................................................................................................... 117
69:
- 2017-2019. ................................................................... 117
70:
2017-2019. ....................................................... 118
71:
2017-2019. ..... 118
72: PACS
2017-2019. ......................................................................................................... 119
73: GAPS
2017-2019. ......................................................................................................... 119
74: 2017-2019. ............. 121
75: ............................................................... 123
76: ............................................................ 123
77: .................... 124
78: ........... 125
79: ................. 125
80: ................................ 125
81: .................................. 133
82: ............................................................................. 133
83: .......................................... 136
84: , .................. 137
85: ............... 138
86: .............. 138
87: 2014. 2015.
........................................................................................................ 139
_____________________________________________________________________ 9
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2017-2019.
88: 2012, 2013, 2014. 2015.
............................................................................................................................ 140
89: ............................... 141
90:
2016. 2018. ............................................................................. 143
91:
2003-2014. ..................................................................... 148
92: ,
............................................ 161
_____________________________________________________________________ 10
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2017-2019.
1: 2016. ............................ 45
2: 2016. ..... 45
3: 2016. ........................ 46
4: ................. 124
5: ........ 125
1: ( 19
) ............................................................ 48
2: (
16 )( . ) . 49
3: ............................................... 67
4:
........................................................................................................ 68
5: ........................... 72
6: T ............................ 73
7: .................................... 74
8:
........................................................................................................................................... 75
9: e ............................................ 85

1: , ............................. 30
_____________________________________________________________________ 11
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2017-2019.

Achieving High Performance in the Postal Industry, Accenture Research and Insights 2011
Adding Value to Parcel Delivery, Accenture
A , XXX
PosTel 2012,
Competitiveness of small and medium sized enterprises - a possible analytical framework, Hungarian
Electronic Journal of Sciences, 2010
Development of competition in the European postal sector, ECORYS, July 2005
Development strategies for the postal sector: an economic perspective, UPU, 2014.
Eurostat
Global Postal Industry Report, IPC, November 2015. December 2014.
Guide to publicprivate partnerships for e-services in the postal sector, UPU, 2016.
http://e-commercesummit.com
http://www.ratel.rs
https://totalaccess.emarketer.com
Market Research on International Letters and Lightweight Parcels and Express Mail Service Items,
UPU, 2010
Population Reference Bureau: 2016 World Population Data Sheet
SRPS EN 13850:2014, . ,. 31/14
Strategic Perspectives on the Postal Market, IPC, 2012. .
The Strategy-Focused Organization, R.S.Kaplan, D. P. Norton, Harvard Business School 2001.
UPU Market Research Bulletin 2, 2016
www.upu.int/en/resources/postal-statistics/2012-results.html
2012. , , ,
2013.
a 2015.
, , 2015.
, . 608/2010.
(05 . 00-339/2006-002 16.11.2006. )
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30/10)
( , . 18/05, 30/10 62/14)
( , . 38/91, 41/91, 53/93, 67/93, 48/94, 20/97
44/03)
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_____________________________________________________________________ 12
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2017-2019.
, (. 01-2116/4 -31/4
27.02.2008 )

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( . 59/89)
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, , , 26.04.2016.
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_____________________________________________________________________ 13
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_____________________________________________________________________ 14
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2017-2019.
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_____________________________________________________________________ 16
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2017-2019.
20. ( ,
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2017-2019.
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2017-2019.

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_____________________________________________________________________ 24
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2017-2019.
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_____________________________________________________________________ 25
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2017-2019.
M 1.516 7 , 20 ,
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_____________________________________________________________________ 26
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2017-2019.
3.2.
1810-1840. - .
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_____________________________________________________________________ 27
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2017-2019.
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_____________________________________________________________________ 28
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_____________________________________________________________________ 30
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2017-2019.
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14 EBIT EBIT / 8,1% 11,4% 10,5% 8,4%
15 EBITDA EBITDA / 13,7% 16,2% 16,2% 14,4%

/
16 8,2% 7,8% 9,1% 6,3%
(. )
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19 0,56 0,56 0,50 0,52
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_____________________________________________________________________ 31
" "
2017-2019.

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2017-2019.

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_____________________________________________________________________ 36
" "
2017-2019.
4.1.1.2.

2013-2016. ,

.
2:
000 .
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. .

A.

. 25.330.375 22.726.469 89,7 24.849.475 23.567.111 94,8 25.608.590 23.000.859 89,8 23.481.974 22.434.961 95,5

I
749.998 399.197 53,2 617.219 646.885 104,8 948.653 582.185 61,4 530.347 521.253 98,3
,
II
21.451.025 19.251.471 89,7 21.184.472 19.858.038 93,7 21.516.937 19.396.422 90,1 19.934.177 18.932.800 95,0
III 0 0 0,0 0 0 0 0 0,0 0 0 0,0

IV 3.129.352 2.224.090 71,1 2.224.076 2.224.897 100,0 2.224.791 2.225.245 100,0 2.227.226 2.225.245 99,9

1. 2.222.798 2.218.892 99,8 2.221.553 2.218.892 99,9 2.221.792 2.218.892 99,9 2.218.892 2.218.892 100,0

2.
906.554 5.198 0,6 2.523 6.005 238,0 2.999 6.353 211,8 8.334 6.353 76,2

V
0 851.711 0,0 823.708 837.291 101,6 918.209 797.007 86,8 790.224 755.663 95,6

. 0 0 0,0 0 0 0,0 0 0 0,0 0 0 0,0

. 6.836.282 12.277.928 179,6 7.695.511 10.936.582 142,1 7.563.768 11.114.805 146,9 7.318.449 9.885.631 135,1
I 610.557 619.757 101,5 579.554 599.291 103,4 644.127 539.750 83,8 567.805 510.968 90,0

II
2.583.630 1.615.523 62,5 2.108.746 1.696.610 80,5 2.282.403 1.550.825 67,9 1.624.940 1.683.340 103,6

III
23.600 8.636 36,6 23.452 11.785 50,3 24.086 77.921 323,5 36.775 154.554 420,3
IV 0 565.323 0,0 204.131 569.540 279,0 225.936 559.390 247,6 425.201 508.776 119,7

V
0 0 0,0 0 0 0,0 0 0 0,0 0 0 0,0

VI 2.267.250 8.283.865 365,4 3.578.929 6.408.526 179,1 2.981.585 5.668.394 190,1 3.022.902 5.314.502 175,8

VII 1.281.021 784.084 61,2 1.026.922 1.132.433 110,3 1.105.799 2.198.375 198,8 1.246.265 1.253.826 100,6

VIII
0 7.702 0,0 0 13.516 0,0 0 10.697 0,0 0 0 0,0

IX
70.224 393.038 559,7 173.777 504.881 290,5 299.832 509.453 169,9 394.561 459.665 116,5
=
. 32.166.657 35.004.397 108,8 32.544.986 34.503.693 106,0 33.172.358 34.115.664 102,8 30.800.423 32.320.592 104,9

. 1.675.236 6.355.585 379,4 4.898.254 7.359.838 150,3 7.132.351 7.584.782 106,3 7.302.646 8.854.445 121,2
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_____________________________________________________________________ 37
" "
2017-2019.
3: -
000 .
2013. 2014. 2015. 2016.
. .

. 22.954.466 25.649.173 111,7 22.992.796 25.566.564 111,2 22.956.785 25.825.335 112,5 23.409.611 24.785.943 105,9
I 16.482.497 16.482.497 100,0 16.482.497 16.482.497 100,0 16.482.497 16.482.497 100,0 16.482.497 16.482.497 100,0

0 0 0,0 0 0 0,0 0 0 0,0 0 0 0,0
II

III 0 0 0,0 0 0 0,0 0 0 0,0 0 0 0,0
IV 2.001.592 2.001.592 100,0 2.001.592 2.001.592 100,0 2.001.592 2.001.592 100,0 2.001.592 2.001.592 100,0

V 0 0 0,0 0 0 0,0 0 0 0,0 0 0 0,0

194 55.890 28.809,3 194 82.540 42.546,4 290 0 0,0 82.540 0 0,0
VI

40.263 40.150 99,7 41.508 38.523 92,8 41.500 103.981 250,6 38.523 103.981 269,9
VII

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IX 0 0 0,0 0 0 0,0 0 0 0,0 0 0 0,0
X 0 0 0,0 0 0 0,0 0 0 0,0 0 0 0,0

6.417.561 5.777.610 90,0 5.702.424 5.248.304 92,0 5.233.934 4.909.870 93,8 3.563.343 4.185.480 117,5
.

I 1.765.092 1.500.264 85,0 1.880.000 1.457.867 77,5 1.958.356 1.824.043 93,1 1.057.981 1.778.043 168,1
II 4.652.469 4.277.346 91,9 3.822.424 3.790.437 99,2 3.275.578 3.085.827 94,2 2.505.362 2.407.437 96,1

1. 0 10.396 0,0 9.028 8.755 97,0 10.724 7.598 70,9 8.755 7.598 86,8

2. 4.652.469 4.266.950 91,7 3.813.396 3.781.682 99,2 3.264.854 3.078.229 94,3 2.496.607 2.399.839 96,1

. 0 0 0,0 0 0 0,0 0 0 0,0 0 0 0,0

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2.794.630 3.577.614 128,0 3.849.766 3.688.825 95,8 4.981.639 3.380.459 67,9 3.827.469 3.349.169 87,5

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I

, 0 57.411 0,0 65.623 69.861 106,5 79.563 124.087 156,0 90.779 165.224 182,0
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T 750.686 698.825 93,1 958.150 1.267.016 132,2 1.069.386 1.238.031 115,8 1.247.789 1.204.231 96,5
IV

V 95.123 72.929 76,7 24.253 87.367 360,2 92.531 81.649 88,2 90.554 87.536 96,7

, 6.720 272.780 4.059,2 452.229 51.901 11,5 571.607 177.605 31,1 115.446 149.325 129,3
VI

0 306.180 0,0 512.745 317.792 62,0 565.798 370.321 65,5 361.651 124.701 34,5
VII

. 0 0 0,0 0 0 0,0 0 0 0,0 0 0 0,0
. 32.166.657 35.004.397 108,8 32.544.986 34.503.693 106,0 33.172.358 34.115.664 102,8 30.800.423 32.320.592 104,9

. 1.675.236 6.355.585 379,4 4.898.254 7.359.838 150,3 7.132.351 7.584.782 106,3 7.302.646 8.854.445 121,2
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_____________________________________________________________________ 38
" "
2017-2019.
-
1,75%
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000 .
2013. 2014. 2015. 2016.

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22.095.526 22.795.930 103,2 23.133.850 23.979.403 103,7 24.400.015 24.895.822 102,0 24.622.538 24.657.483 100,1
592.903 759.522 128,1 535.005 967.997 180,9 546.430 731.886 133,9 378.909 328.181 86,6
500.000 1.182.047 236,4 230.000 158.121 68,7 240.000 412.251 171,8 98.000 91.104 93,0
.

. 0 0 0,0 0 183.007 0,0 0 341.785 0,0 180.000 162.403 90,2

,
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23.006.601 21.576.847 93,8 23.644.176 22.260.496 94,1 25.001.979 22.904.296 91,6 24.684.481 23.087.613 93,5
21.911.341 20.954.424 95,6 23.112.913 21.246.576 91,9 24.299.565 22.272.334 91,7 24.105.385 22.589.078 93,7
555.860 298.373 53,7 242.063 432.064 178,5 399.615 285.568 71,5 265.364 199.921 75,3
539.400 324.050 60,1 289.200 188.503 65,2 302.799 135.273 44,7 93.732 112.382 119,9
.

. 0 0 0,0 0 393.353 0,0 0 211.121 0,0 220.000 186.232 84,7

,
. 0 0 0,0 0 0 0,0 0 0 0,0 0 0 0,0

196.828 3.209.350 1.630,5 264.679 3.036.475 1.147,2 224.466 3.537.313 1.575,9 649.966 2.343.794 360,6

184.185 1.841.506 999,8 20.937 2.732.827 13.052,6 100.450 2.623.488 2.611,7 517.153 2.068.405 400,0

37.043 461.149 1.244,9 292.942 535.933 182,9 146.815 446.318 304,0 113.545 128.260 113,0

-39.400 857.997 2.177,7 -59.200 -30.382 51,3 -62.799 276.978 441,1 4.268 -21.278 498,5

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0 0 0,0 0 -210.346 0,0 0 130.664 0,0 -40.000 -23.829 59,6
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_____________________________________________________________________ 39
" "
2017-2019.

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_____________________________________________________________________ 40
" "
2017-2019.
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_____________________________________________________________________ 41
" "
2017-2019.

//
47 41 6
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. 104 87 17
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_____________________________________________________________________ 42
" "
2017-2019.
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_____________________________________________________________________ 43
" "
2017-2019.
12: 2015-
2016.

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.

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2.083 2.167 4,03% 13,93% 14,44%
1.360 1.387 1,99% 9,09% 9,24%
433 431 -0,46% 2,90% 2,87%
8.165 8.158 -0,09% 54,59% 54,34%
2.846 2.807 -1,37% 19,03% 18,70%
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, 2016.
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14: 2015-
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31 40 41 50 51 60 60
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_____________________________________________________________________ 44
" "
2017-2019.
1: 2016.
2016.
10 20 .
15: 2015-
2016.

10 20 20 30
10 30

31.12.2015.
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_____________________________________________________________________ 45
" "
2017-2019.
, 2016. ,
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_____________________________________________________________________ 46
" "
2017-2019.
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_____________________________________________________________________ 47
" "
2017-2019.
2020. 112%. -
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18
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20
: Strategic Perspectives on the Postal Market, IPC, 2012. .
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: Development strategies for the postal sector: an economic perspective, UPU, 2014.
_____________________________________________________________________ 48
" "
2017-2019.
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_____________________________________________________________________ 49
" "
2017-2019.
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2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2014-2000
.
1 2497 2432 2072 2007 1999 1947 1942 1924 1912 1552 1850 1880 1931 1894 1826 -671 -27%
2 3210 3028 3021 3008 3136 2986 2987 2981 2981 2981 2981 2981 2981 2981 -229 -7%
3 3360 3557 3556 3430 3419 3416 3401 3401 3407 3392 3400 3408 3403 3314 3387 27 1%
4 572 569 549 549 545 544 564 502 417 374 403 343 337 335 327 -245 -43%
5 1779 2052 2167 2218 2200 2093 1892 1733 1663 1641 1566 1546 1538 1480 1455 -324 -18%
6 3257 3265 3269 3102 2824 2844 2860 2880 2741 2738 2745 2746 2739 2744 2771 -486 -15%
7 1914 1783 1766 1658 1604 1570 1532 1286 1426 1236 1164 1156 1152 1147 1140 -774 -40%
8 970 969 964 964 968 975 984 805 702 571 557 547 801 -169 -17%
9 965 955 949 934 901 862 735 737 715 703 740 657 -308 -32%
10 2282 2183 2342 2577 3188 3191 3150 3150 3150 2144 2600 2600 2553 2566 284 12%
11 3779 3829 3832 3537 3026 2889 2855 2846 2866 2882 2890 2556 2557 2442 2313 -1466 -39%
12 1722 1631 1628 1617 1598 1586 1590 1589 1589 1596 1595 1589 1586 1584 1585 -137 -8%
13 550 550 552 554 557 558 558 558 558 557 556 556 556 528 -22 -4%
14 1153 1155 1163 1168 1158 1159 1161 1160 1147 1151 1142 1146 1062 1035 1016 -137 -12%
15 1510 1512 1520 1503 1509 1507 1499 1489 1478 -32 -2%
: Postal Statistic, UPU; 2012.

,
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, 179 km .
CIS (4.470),
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_____________________________________________________________________ 50
" "
2017-2019.
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2017-2019.
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_____________________________________________________________________ 52
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2017-2019.
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- 807,5 826,5 102,4 834,8 101,0 847,3 101,5 104,9
- 162,2 162,3 100,1 163,1 100,5 164,7 101,0 101,6
149,0 159,8 107,2 159,8 100,0 162,2 101,5 108,9
6.
. .
(.) 1.167 1.440 123,4 1.454 101,00 1.462 100,50 125,3
-
( ) 56.700 60.000 105,8 60.900 101,5 61.205 100,5 107,9
* ,

, :
1.
2.
3.

, :
- 0,3%,
: 4,8% (
),

2016. , 2,5%,
- ,
11,0%,
, 1,2% 3,7%,
- ,
9,0%
3,4%.
_____________________________________________________________________ 90
" "
2017-2019.
6.3.
2017-2019.
, ,
.
6.3.1.
,
,
,

( ..),
.

, 3,5%,
1,1%.
27: 2017-2019. e
000 .

2016. 2017. 2018. 2019.

. . .

I 7.523.010 7.411.006 98,5 7.368.80799,4 7.416.022 100,6 98,6
6.672.507 6.510.507 97,6 6.432.39298,8 6.451.673 100,3 96,7
850.503 900.499 105,9 936.415104,0 964.349 103,0 113,4

II 541.780 706.279 130,4 829.103 117,4 833.670 100,6 153,9
439.920 602.920 137,1 723.499 120,0 725.685 100,3 165,0
101.860 103.359 101,5 105.603 102,2 107.984 102,3 106,0
III 12.257.606 12.342.974 100,7 12.834.784 104,0 13.085.014 101,9 106,8
1. 2.009.595 2.137.492 106,4 2.219.817 103,9 2.281.544 102,8 113,5
152.683 152.730 100,0 158.552 103,8 159.028 100,3 104,2
85.501 91.152 106,6 95.691 105,0 97.684 102,1 114,2
1.728.089 1.848.600 107,0 1.918.989 103,8 1.976.616 103,0 114,4
43.322 45.010 103,9 46.585 103,5 48.216 103,5 111,3
2. 8.588.633 8.538.779 99,4 8.898.500 104,2 9.040.818 101,6 105,3
3. 184.828 198.381 107,3 204.095 102,9 204.910 100,4 110,9
4. .-
1.352.382 1.335.681 98,8 1.375.751 103,0 1.417.024 103,0 104,8
152.657 134.040 87,8 134.061 100,0 138.203 103,1 90,5
55.450 21.151 38,1 23.786 112,5 23.939 100,6 43,2
- 1.144.275 1.180.490 103,2 1.217.905 103,2 1.254.882 103,0 109,7
5. 122.168 132.641 108,6 136.620 103,0 140.719 103,0 115,2
,
2.768 3.041 109,9 3.132 103,0 3.176 101,4 114,7
91.000 101.000 111,0 102.930 101,9 106.101 103,1 116,6
28.400 28.600 100,7 30.558 106,8 31.442 102,9 110,7
IV 4.335.087 4.220.931 97,4 4.199.826 99,5 4.178.827 99,5 96,4
* 3.321.604 3.196.784 96,2 3.140.800 98,2 3.144.896 100,1 94,7
, . ,
1.013.483 1.024.147 101,1 1.059.026 103,4 1.033.931 97,6 102,0
24.657.483 24.681.190 100,1 25.232.520 102,2 25.513.534 101,1 103,5
* .. (
10%, ) , ,

_____________________________________________________________________ 91
" "
2017-2019.
,
,
, ,
4,2 .
. 29,7%
.

. /
, /
2,9% .
, 12,6 .
. 2,2%.

50,5%. 16,4%
.
,
( 81%),
,
. ,
8,3%,
9,0%.
,
59,2%.

,
, ,
.
28: 2017-2019. e
000

2016. 2017. 2018. 2019.
. . .

21.066.405 22.584.698 107,2 22.652.545 100,3 22.817.601 100,7 108,3

I
5.083.885 6.240.462 122,7 6.271.396 100,5 6.343.876 101,2 124,8

II
13.280.835 14.466.159 108,9 14.476.438 100,1 14.486.823 100,1 109,1

III
2.701.685 1.878.077 69,5 1.904.711 101,4 1.986.902 104,3 73,5

1.522.673 1.653.673 108,6 1.779.829 107,6 1.797.799 101,0 118,1

22.589.078 24.238.371 107,3 24.432.374 100,8 24.615.401 100,7 109,0
,
o
,
,
.
_____________________________________________________________________ 92
" "
2017-2019.
6.3.2.

.

,
, ,
,
.
29: 2017-2019.
000 .

2016.
2017. 2018. 2019.
. . .

. 24.657.483 24.681.190 100,1 25.232.520 102,2 25.513.534 101,1
I. 21.205 22.346 105,4 23.471 105,0 23.785 101,3
1.

2.

3.

4.

5. 21.205 22.346 105,4 23.471 105,0 23.785 101,3
6.
II. 20.839.343 21.016.073 100,8 21.614.183 102,8 22.036.782 102,0
1.
86 86 100,0 90 104,7 90 100,0

2.
0 0 0 0

3.
3.748.205 3.689.110 98,4 3.805.555 103,2 3.968.283 104,3

4.
0 0 0 0

5.
16.531.960 16.726.139 101,2 17.025.975 101,8 17.238.494 101,2
6.
559.092 600.738 107,4 782.563 130,3 829.915 106,1

III. , ,
0 0 0 0
, .
IV. 3.796.935 3.642.771 95,9 3.594.866 98,7 3.452.967 96,1

. 22.589.078 24.238.371 107,3 24.432.374 100,8 24.615.401 100,7
I. 4.500 4.500 100,0 4.867 108,2 4.870 100,1
II.
III.

IV.

V. 550.196 856.350 155,6 885.093 103,4 899.737 101,7
VI. 1.357.356 1.528.613 112,6 1.548.118 101,3 1.612.391 104,2
VII. ,
13.280.835 14.466.159 108,9 14.476.438 100,1 14.486.823 100,1

VIII. 3.114.733 3.787.979 121,6 3.788.899 100,0 3.846.901 101,5
IX. 1.476.673 1.453.673 98,4 1.570.075 108,0 1.584.688 100,9
X. 46.000 200.000 434,8 209.754 104,9 213.111 101,6
XI. 2.758.785 1.941.097 70,4 1.949.130 100,4 1.966.880 100,9
. 2.068.405 442.819 21,4 800.146 180,7 898.133 112,2
.
. 328.181 354.532 108,0 347.222 97,9 344.988 99,4
_____________________________________________________________________ 93
" "
2017-2019.

2016.
2017. 2018. 2019.
. . .

I.
29.367 24.000 81,7 24.000 100,0 24.240 101,0

1.
2. 29.367 24.000 81,7 24.000 100,0 24.240 101,0

3.

4.
II. ( ) 124.419 100.113 80,5 95.107 95,0 90.352 95,0
III.
( 174.395 230.419 132,1 228.115 99,0 230.396 101,0
)
. 199.921 159.247 79,7 194.206 122,0 193.804 99,8
.

1.

2.

3.

4.
II. ( ) 97.331 43.216 44,4 77.015 178,2 77.785 101,0
III.
( 102.590 116.031 113,1 117.191 101,0 116.019 99,0
)
. 128.260 195.285 152,3 153.016 78,4 151.184 98,8
.
.
162.403 160.000 98,5 167.262 104,5 168.934 101,0

.
186.232 190.000 102,0 133.707 70,4 132.370 99,0

. 91.104 77.000 84,5 158.121 205,4 161.283 102,0
. 112.382 97.717 87,0 105.050 107,5 67.589 64,3
.
2.151.558 587.387 27,3 1.039.789 177,0 1.179.576 113,4
.
,
192.236 90.000 46,8 55.000 61,1 84.100 152,9

.
,

. 2.343.794 677.387 28,9 1.094.789 161,6 1.263.676 115,4
.
.
I. 255.249 103.252 40,5 164.219 159,0 189.551 115,4
II.
III.
.
. 2.088.545 574.135 27,5 930.570 162,1 1.074.125 115,4
.
I.
II.
III.
1.
2. ()
_____________________________________________________________________ 94
" "
2017-2019.
6.3.3.
,
31.12.2017, 2018. 2019. ,
.
30: 2017-2019. e
000 .

2016.

2017. 2018. 2019.

% % %
.
. 22.434.961 23.011.697 76,1% 23.773.270 78,3% 24.453.550 80,5%
I. 521.253 513.531 1,7% 581.286 1,9% 593.938 2,0%
II. , JE 18.932.800 19.518.289 64,5% 20.215.880 66,6% 20.887.262 68,8%
III. 0 0 0,0% 0 0,0% 0 0,0%
IV. 2.225.245 2.225.245 7,4% 2.225.245 7,3% 2.225.245 7,3%
V. 755.663 754.632 2,5% 750.859 2,5% 747.105 2,5%
. 0 0 0 0,0% 0 0,0%
. 9.885.631 7.235.316 23,9% 6.573.420 21,7% 5.920.107 19,5%
I. 510.968 510.061 1,7% 510.571 1,7% 511.082 1,7%
II. 1.683.340 1.667.825 5,5% 1.659.486 5,5% 1.651.188 5,4%
III. 154.554 168.475 0,6% 169.317 0,6% 170.164 0,6%
IV. 508.776 506.998 1,7% 505.477 1,7% 503.961 1,7%
V.
0 0 0,0% 0 0,0% 0 0,0%
VI. 5.314.502 2.587.597 8,6% 1.935.059 6,4% 1.290.915 4,3%
VII. 1.253.826 1.285.585 4,3% 1.292.013 4,3% 1.298.473 4,3%
VIII. 0 0 0,0% 0 0,0% 0 0,0%
IX. 459.665 508.775 1,7% 501.497 1,7% 494.324 1,6%
. = 32.320.592 30.247.013 100,0% 30.346.690 100,0% 30.373.657 100,0%
. 8.854.445 8.832.554 8.841.387 8.850.228
. 24.785.943 23.271.534 76,9% 23.568.469 77,7% 23.771.524 78,3%

I. 16.482.497 16.482.497 54,5% 16.482.497 54,3% 16.482.497 54,3%
II. 0 0 0,0% 0 0,0% 0 0,0%
III. 0 0 0,0% 0 0,0% 0 0,0%
IV. 2.001.592 2.001.592 6,6% 2.001.592 6,6% 2.001.592 6,6%
V.
,
, 0 0 0,0% 0 0,0% 0 0,0%
VI.

0 0 0,0% 0 0,0% 0 0,0%
VII.

103.981 103.981 0,3% 103.981 0,3% 103.981 0,3%
VIII. 6.405.835 4.891.426 16,2% 5.188.361 17,1% 5.391.416 17,8%
IX. 0 0 0,0% 0 0,0% 0 0,0%
X. 0 0 0,0% 0 0,0% 0 0,0%
. 4.185.480 3.714.002 12,3% 3.560.186 11,7% 3.423.929 11,3%
X. 1.778.043 1.978.043 6,5% 1.997.823 6,6% 2.017.802 6,6%
II. 2.407.437 1.735.959 5,7% 1.562.363 5,1% 1.406.127 4,6%
. 0 0 0,0% 0 0,0% 0 0,0%
. 3.349.169 3.261.477 10,8% 3.218.034 10,6% 3.178.204 10,5%
I. 738.469 768.247 2,5% 784.528 2,6% 801.153 2,6%
II. , 165.224 160.224 0,5% 159.423 0,5% 158.626 0,5%
III. 879.683 808.604 2,7% 757.634 2,5% 709.877 2,3%
IV. 1.204.231 1.196.558 4,0% 1.188.934 3,9% 1.181.358 3,9%
V.
87.536 87.460 0,3% 87.384 0,3% 87.308 0,3%
VI. ,
149.325 104.742 0,3% 104.218 0,3% 103.697 0,3%
VII. 124.701 135.642 0,4% 135.913 0,4% 136.185 0,4%
. 0 0 0,0% 0 0,0% 0 0,0%
. 32.320.592 30.247.013 100,0% 30.346.690 100,0% 30.373.657 100,0%
. 8.854.445 8.832.554 8.841.387 8.850.228
_____________________________________________________________________ 95
" "
2017-2019.

,
, , ,
,
,
a, .
2005. ,
,
, .
05 42-114/2006-1 12.01.2006.
01/8 2006-2972/1 11.01.2006. ,
91,34 .
. Raiffeisen bank 2014. ,
Hypo Alpe Adria bank (Heta asset resolution) 25,32 .
31.12.2016. .
31:
.
-
31.12.2016. 2017. 2018. 2019. 2020. 2021.

.
HETA ASSET
25,32 5,95 19,37 5,95 13,42 5,95 7,47 5,95 1,52 1,52 0
RESOLUTION
6.3.4.

,
.
,
,

.
_____________________________________________________________________ 96
" "
2017-2019.
32: 2017-2019.
000 .

2016. 2017. 2018. 2019.
.
I. (1 3) 26.160.109 26.087.190 27.257.374 27.633.178
1. 21.134.804 21.208.419 22.391.357 22.700.903
2. 68.981 66.000 65.000 66.500
3. 4.956.324 4.812.771 4.801.017 4.865.775
II. (1 5) 22.928.569 24.248.093 24.390.763 24.590.733
1. 5.450.849 6.587.442 6.680.202 6.792.831
2. , 14.468.802 15.676.159 15.845.294 15.900.898
3. 58.194 42.016 52.015 52.785
4. 495.540 255.249 103.252 164.218
5. 2.455.184 1.687.227 1.710.000 1.680.000
III. (I-II) 3.231.540 1.839.097 2.866.611 3.042.445
IV. (II-I) 0 0 0 0
. 0 0 0 0
I. (1 5) 542.591 2.959.782 733.425 741.492
1. ( ) 0 0 0 0
2. , , ,
4.238 4.000 6.538 4.925
3. ( ) 453.548 2.897.669 652.538 644.144
4. 84.805 58.113 74.349 92.422
5. 0 0 0 0
II. (1 3) 906.779 2.024.851 2.310.446 2.129.139
1. ( ) 0 0 0 0
2. , , ,
906.779 2.024.851 2.310.446 2.129.139
3. ( ) 0 0 0 0
III. (I-II) 0 934.931
IV. (II-I) 364.188 0 1.577.021 1.387.647
. 0 0 0 0
I. (1 5) 0 0 0 0
1. 0 0 0 0
2. ( ) 0 0 0 0
3. ( ) 0 0 0 0
4. 0 0 0 0
5. 0 0 0 0
II. (1 6) 3.841.584 2.839.077 1.338.663 1.711.723
1. 0 0 0 0
2. () 0 0 0 0
3. () 733.254 750.533 764.528 781.153
4. () 0 0 0 0
5. 0 0 0 0
6. 3.108.330 2.088.544 574.135 930.570
III. (I-II) 0 0 0 0
IV. (II-I) 3.841.584 2.839.077 1.338.663 1.711.723
. 26.702.700 29.046.972 27.990.800 28.374.670
. 27.676.932 29.112.021 28.039.872 28.431.595
. 0 0 0 0
. 974.232 65.049 49.073 56.925
. 2.198.375 1.253.826 1.285.585 1.292.013
.
71.534 116.071 99.162 104.929
.
41.851 19.263 43.661 41.544
. 1.253.826 1.285.585 1.292.013 1.298.473
_____________________________________________________________________ 97
" "
2017-2019.
6.4.

- , ,
,
, ,
6,5 . , 5,2%.
33: 2017-2019.

000 .

. . 2017. 2018. 2019.
I 1.430.675 1.473.595 1.517.803 4.422.073

II 599.176 836.851 611.337 2.047.363
1 , 25.164 185.939 88.011 299.114
2 546.741 610.749 497.046 1.654.536
3 27.271 40.163 26.279 93.713
(I+II) 2.029.851 2.310.446 2.129.139 6.469.436
,
52,2 . , 31/1/2017. :
1 = 123,9595
34: 2017-2019.

000

. . 2017 2018. 2019.
I 11.541 11.888 12.244 35.674

II 4.834 6.751 4.932 16.516
1 , 203 1.500 710 2.413
2 4.411 4.927 4.010 13.347
3 220 324 212 756
(I+II) 16.375 18.639 17.176 52.190
6.4.1.

99,7%,
0,3% (156.000 ), :
- (
AMQM ).
_____________________________________________________________________ 98
" "
2017-2019.
35: 2017-2019.
000
. . 2017 2018 2019
I 16.219 18.639 17.176 52.034 99,70%
II 156 0 0 156 0,30%
16.375 18.639 17.176 52.190
,
2017. , 2018. 2019.
.
36:
2017-2019. .
.
. . 2017 2018 2019
I 2.011 2.310 2.129 6.450 99,70%
II 19 0 0 19 0,30%
2.030 2.310 2.129 6.469 100,00%
100% 100,00% 100,00% 100,00% 100,00%
I 99,05% 100,00% 100,00% 99,70%
II 0,95% 0,00% 0,00% 0,30%
_____________________________________________________________________ 99
" "
2017-2019.
7.

, ,
32 ,
, :
1. ;
2. ;
3. ;
4. .

e , - ,
, , -
.
2017-2019.
21,3 . .
37:
2017-2019.
. 000
.

2017. 2018. 2019.

I
175.000 900.000 900.000 1.975.000
II 311.879 205.945 144.400 662.224

III
1.389.845 1.460.056 1.491.444 4.341.345
IV 4.700.790 5.988.390 3.636.290 14.325.470
6.577.514 8.554.391 6.172.134 21.304.039
7.1.

, -
- ,
,

. , ,
.
,
, 2019. , 1.975.000 .
38:
2017-2019.
.

. 2017 2018 2019

1 175.000 900.000 900.000 1.975.000

175.000 900.000 900.000 1.975.000
_____________________________________________________________________100
" "
2017-2019.
7.1.1

- ,
- ,

, 2017. ,
, .
2026. .
,

, .
, , -
- ,
,
, 5 - - ,

.
39: 2017-
2019. e
.
/
. 2017. 2018. 2019.

+ 175.000 900.000 900.000 1.975.000

165.000 850.000 850.000 1.865.000
1 , 93.000 500.000 500.000 1.093.000
2 72.000 250.000 250.000 572.000
3 50.000 50.000 100.000
4 50.000 50.000 100.000
10.000 50.000 50.000 110.000
.
7.2.

,
6 aa
. ,
, 2019. , 662.224 .
40:
2017-2019.
.

. 2017 2018 2019
1 40.000 20.000 20.000 80.000
2 AMQM 193.178 40.800 40.800 274.778
3 IPS softver 20.000 36.645 20.000 76.645
4 UNEX 2013 41.840 96.000 63.600 201.440
,
5 12.800 12.500 0 25.300
ISO 9001:2015
6 4.061 0 0 4.061
311.879 205.945 144.400 662.224
_____________________________________________________________________101
" "
2017-2019.
7.2.1

.

( ), .
,
,
,
. ,
,
. 8
3 . 2017-2019. 10
.
41:
2017-2019.

. . /
2017. 2018. 2019.
+ 40.000 20.000 20.000 80.000
38.800 18.800 18.800 76.400
1 , 0
2 18.800 18.800 18.800 56.400
3 20.000 20.000
4 0
1.200 1.200 1.200 3.600
.
7.2.2 AMQM

, 2017. ,
, RFID (AMQM)
, 900 . ,
- .
,
,
. 2018. 2019.
QSF .
42: AMQM
2017-2019.

. . /
2017. 2018. 2019.
+ AMQM 193.178 40.800 40.800 274.778
156.000 0 0 156.000
1 , 0
2 156.000 156.000
3 0
4 0
37.178 40.800 40.800 118.778
.
_____________________________________________________________________102
" "
2017-2019.
7.2.3 IPS

-, 2017. , service pack- IPS
, -,
.
,

-. 2018. , IPS ,
-. 2019. ,
service pack- IPS .
, , IPS
( ).
43: a a IPS
2017-2019.

. . /
2017. 2018. 2019.
+ A A IPS 20.000 36.645 20.000 76.645
0 16.645 0 16.645
1 , 0
2 0
3 16.645 16.645
4 0
20.000 20.000 20.000 60.000
.
7.2.4 UNEX 2013

-,
97/67/
,
, UNEX 2013.
, -,
, .
2017. , , , UNEX ,
2018-2019. e
QSF .
44: UNEX 2013
2017-2019.

. . /
2017. 2018. 2019.
+ UNEX 2013 41.840 96.000 63.600 201.440
0 0 0 0
1 , 0
2 0
3 0
4 0
41.840 96.000 63.600 201.440
.
_____________________________________________________________________103
" "
2017-2019.
7.2.5 ,
ISO 9001:2015

- ISO 9001:2008 .

ISO 9001:2015,
, 4, ,
.
, ,
,
.

.
45:
2017-2019.

. . /
2017. 2018. 2019.
+ 12.800 12.500 25.300
0
1 , 0
2 0
3 0
4 0
12.800 12.500 25.300

.
7.2.6
,
, ,
je ,
, , , ,
. 2017. ,
je .
2017.
, ,
.
46:
2017-2019.

. . /
2017 2018 2019
+ 4.061 4.061
0 0 0 0
1 ,
2
3
4
4.061 4.061
.
_____________________________________________________________________104
" "
2017-2019.
7.3
,

.
2017-2019. 8 ,
4,3 . .
47:
2017-2019.
.

. 2017 2018 2019

1 0 37.000 5.000 42.000

2 12.000 12.000 12.000 36.000
3 -Over The Top 450.000 500.000 500.000 1.450.000
4 550.000 550.000 550.000 1.650.000
-
5 305.000 305.000 305.000 915.000

6 - 0 13.000 13.000 26.000

7 20.000 0 0 20.000

8 , 52.845 43.056 106.444 202.345
1.389.845 1.460.056 1.491.444 4.341.345
7.3.1
,
,
. 2017.
, a Web GIS ,
,
,
, . 2018. ,
, 14
MapInfoProfessional 8.5 ,
,
,
. 2019. e e
.
48:
2017-2019.

. . /
2017. 2018. 2019.
+ 0 37.000 5.000 42.000
0 37.000 5.000 42.000
1 , 0
2 22.000 22.000
3 15.000 5.000 20.000
4 0
0 0 0 0
.
_____________________________________________________________________105
" "
2017-2019.
7.3.2
, ,

,
, : ;
,
;
;
,
.
49:
2017-2019.

. . /
2017. 2018. 2019.
+ 12.000 12.000 12.000 36.000
11.000 11.000 11.000 33.000
1 , 0
2 10.000 10.000 10.000 30.000
3 1.000 1.000 1.000 3.000
4 0
1.000 1.000 1.000 3.000
,
.
7.3.3 TT - Over The Top

,
IP .
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2 200.000 100.000 150.000 450.000
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4 50.000 50.000 50.000 150.000
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_____________________________________________________________________109
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2017-2019.
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1 23.000 23.000 33.000 79.000
2 70.000 10.000 60.000 140.000
3 215.000 215.000 335.000 765.000
4 715.000 885.000 360.000 1.960.000
5 0 20.000 0 20.000
6 - 3.035.000 3.835.000 2.220.000 9.090.000
7 POST SAP 0 145.000 0 145.000
8 0 0 4.000 4.000
9 77.400 97.400 88.500 263.300
10 140.000 380.000 200.000 720.000
11 36.000 0 0 36.000
12 40.000 30.000 30.000 100.000
13 180.000 180.000 180.000 540.000
14 103.190 106.190 103.790 313.170
15 44.200 40.800 0 85.000
16 PACS - Postal Acquis Communitare Service 7.000 6.000 7.000 20.000
17 GAPS - Green Actin Postal Civil Society 15.000 15.000 15.000 45.000
4.700.790 5.988.390 3.636.290 14.325.470
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2017-2019.
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_____________________________________________________________________111
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2017-2019.
59:
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_____________________________________________________________________112
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2017-2019.
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_____________________________________________________________________113
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2017-2019.
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2017-2019.
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2017-2019.
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_____________________________________________________________________115
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_____________________________________________________________________116
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2017-2019.
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2017-2019.

. . / 2017 2018 2019

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_____________________________________________________________________118
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2017-2019.
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2017-2019.

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+ PACS - Postal Acquis Communitare Service 7.000 6.000 7.000 20.000
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_____________________________________________________________________120
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2019/2016.
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1.516 1.521 1.526 1.531 0,99%
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229 239 249 259 13,10%
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177 171 167 164 -7,34%
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3.943 3.952 3.961 3.973 0,76%
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328 328 328 328 0,00%
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910 915 920 925 1,65%

282 265 214 201 -28,72%
981 977 869 862 -12,13%
405 358 388 395 -2,47%

924 892 840 807 -12,66%
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1.387 1.446 1.453 1.470 5,98%
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151 124 91 60 -60,26%
185 206 206 218 17,84%

16 16 16 16 0,00%
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_____________________________________________________________________121
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2017-2019.
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1 30 1.179 1.069 1.040 1.052
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0,007 0,009 0,009 0,007 0.006
: 2015.
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,
,
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2014. .

, . 2015.
, 2014. ,
92
( - . 939/14)
_____________________________________________________________________137
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2017-2019.
, (25%),
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85:
2011. 2012. 2013. 2014. 2015.

. . . . . . . . . .
349.982,00
1.156 772.009,56 1.041 639.381,88 1.061 665.728,86 591 415.066,00 452
4 3.780,00 8 10.552,52 6 9.978,00 18 31.036,00 5 10.262,00
24 37,060,00 14 23.178,00 9 23.334,51 8 9.451,50 3 28.592,00

0 0 0 0 1 900,00 0 0 3 6.140,00
1.184 812.849,56 1.063 673.112,40 1.077 699.941,37 617 455.553,50 463 394.976,00
: 2015.
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,
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. 2014. ,
27 , 2015.
17 ,
. 93
86:
2011. 2012. 2013. 2014. 2015.

. . . . . . . . . .

15 54.398,00 9 31.990,50 9 27.092,00 17 60.413,00 15 47.112,00

2 69.822,05 2 26.362,00 1 675,00 1 11.600,00 0 0,00

3 30.180,00 3 12.296,25 1 12.781,00 9 85.803,10 2 16.740,00
20 154.400,05 14 70.648,75 11 40.548,00 27 157.816,10 17 63.852,00
: 2014. ,
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.

.
4 , e 7 ,
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93
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2012. , , ,
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_____________________________________________________________________138
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96
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* **
4,67 4,25 4,75 4,41 4,51 4,73 4,57 4,76 1,17 1,06 1,19 1,10 1,13 1,18 1,14 1,19
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4,74
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4,48 4,16 4,58 4,34 4,48 4,68 4,55 4,71 0,90 0,83 0,92 0,87 0,90 0,94 0,91 0,94
4,41 4,20 4,53 4,37 4,36 4,66 4,45 4,73

* - ; ** -
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_____________________________________________________________________143
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_____________________________________________________________________144
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2017-2019.
2018.

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, 1.216 .

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101
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_____________________________________________________________________146
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2017-2019.
91: 2003-2014.

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2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014

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29,72% 105
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( 05 . 40-7026/2011 22.09.2011. )
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113
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_____________________________________________________________________152
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_____________________________________________________________________165

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