Norhafizzan Ibrahim Applied:26 Sep 2017 Last updated:3months Last active:3months

Customer Service Officer(3 yrs)

Yamagata (M) Sdn Bhd

MYR 2,500 Diploma Seremban,Negeri Sembilan

Experience

11 years of total experience

Oct 2014-Jun 2017 Customer Service Officer

2 years 9 months Yamagata (M) Sdn Bhd

Industry Printing/Publishing
Specialization Publishing/Printing
Role Others
Position Level Junior Executive
Monthly Salary MYR 2,300

A) Processing customer order which include receive and acknowledge purchase

order/forecast or sales order processing.
B) Monitor customer pull part and arrange delivery or VMI delivery to customer.
c) Arrange shipment and perform Delivery Order and Invoice to customer including verifying
and acknowledging on shipping document.
D) Follow up on sales enquiry for exiting and new customer include sample submission
,approval and revise part.
E) Respond to customer about order status, changes, or cancellations.
E) Contact customer in order to schedule or expedite deliveries and to resolve shortages,
missed or late deliveries, and other problems.
F) Ensure ON TIME delivery and ZERO production LINE DOWN to customer

Jul 2011-Aug 2014 Customer Service Executive

3 years 2 months Nabbir Laboratory (KL) Sdn Bhd

Industry Science & Technology

Specialization Customer Service
Role Customer Service - General
Position Level Senior Executive
Monthly Salary MYR 2,600

A)Deal directly with customers either by telephone, electronically or face to face

B)Respond promptly to customer inquiries
C)Handle and resolve customer complaints
D)Obtain and evaluate all relevant information to handle inquiries and complaints
E)Perform customer verifications
F)Process orders, forms, applications and requests
G)Direct requests and unresolved issues to the designated resource
H)Manage customers' accounts
I)Keep records of customer interactions and transactions
J)Record details of inquiries, comments and complaints
K)Record details of actions taken
L)Manage administration
M)Communicate and coordinate with internal departments
 follow up on customer interactions

Aug 2010-May 2011 Sales Executive

10 months RHB Bank Berhad

Industry Banking/Financial Services

Specialization Banking/Financial Services
Role Retail Banking/Branch Operation
Position Level Junior Executive
Monthly Salary MYR 2,000

A) Solicit and promote maximum sales of Easy by RHB products i.e. personal loan, ASB
loan, debit card and insurance
B) Promote campaigns and communicate accurate information to the public
C) Ensure high standard of customer service in line with the quality and standards set by
the Bank
D) Ensure compliance to the policies and procedures set by the Bank
E) Ensure that the physical premise is well maintained in line with the quality and standards
set by the Bank

Jan 2009-Jun 2009 Credit & Collection Officer

6 months CITIBANK

Industry Banking/Financial Services

Specialization Banking/Financial Services
Role Retail Banking/Branch Operation
Position Level Junior Executive
Monthly Salary MYR 1,550

A) Dunning on all accounts in the queue

B) Call or attend cardholders' inquiries, direct negotiation with cardholders on restructuring of
repayment terms
C) Identify and highlight to manager on accounts that need special handling/care, potential
loss accounts
D) Identify and recommend to manager on potential loss accounts-to block or cancel as
necessary

Jan 2008-Jan 2009 Credit & Collection Officer

1 year 1 month Cmc i_care sdn bhd

Industry Banking/Financial Services

Specialization Banking/Financial Services
Role Retail Banking/Branch Operation
Position Level Junior Executive
Monthly Salary MYR 1,500

A) Makes adjustments, handles queries and resolves problems within company guidelines
and policy
B) Works with a minimum of supervision on collection of overdue accounts
C) Manage collections to ensure debts collected within shortest possible time
D) Handling Inbound /Outbound calls
E) Negotiate with Debtor for the outstanding payments
Education

Jan 2006 Kolej Teknologi Antarabangsa Cybernetics

DiplomainComputer Science/Information Technology|Malaysia

CGPA 2/2.5

This programme is to produce learners with IT skills which enable them to become
programmers, analyst programmers, IT administrators or IT executives.

Jan 2002 Sekolah Menengah Kebangsaan Puteri

Primary/Secondary School/SPM/O LevelinHumanities/Liberal
Arts|Malaysia

Skills
Advanced MS Excel,MS Powerpoint,Typing,MS Word

Intermediate Macromedia,JAVA/HTML/NET/ASP,Adobe Illustrator,Adobe PhotoShop

Beginner AutoCad

Languages
Proficiency level: 0 - Poor, 10 - Excellent

Language Spoken Written

Bahasa Malaysia 10 10

English 8 8

Additional Information
Expected Salary MYR 2,500

Preferred Work Location(s) Negeri Sembilan

About Me
Gender Female

Age 32

Contact Details 01113228257 fizza.ibrahim@gmail.com

Address No 119 A6, Taman Warisan Puteri, Seremban, 70400, Negeri Sembilan, Malaysia

Country of Nationality Malaysia