UNIVERSIDADE FEDERAL DO RIO GRANDE DO NORTE

LINGUA INGLESA I- TURISMO

DISCENTES: Gabriel José e Maria Luiza Neves

Reservando um quarto de hotel.

[Receptionist ] Good morning, Dallas Inn. How can I help you?

[Gabriel] Hi, I’d like to book a room for three on September 13th.

[Receptionist] Okay. Let me check…September 30th, right?

[Gabriel] No… 13th, not 30th.

[Receptionist] Ok, 13th. Let’s see what we have here… Well, we have a suite
available, with three beds for the 13th.

[Gabriel] How much is it?

[Receptionist] It’s a hundred and twenty dollars, plus ten percent tax.

[Gabriel] That’s fine.

[Receptionist] Alright. Can I have your name? Certo.

[Gabriel] Sure. Gabriel José.

[Receptionist] How do you spell your last name, Mr. José?

[Gabriel] j-o-s-e .

[Receptionist] Thank you, sir. Can I have your credit card number?

[Gabriel] 4039-8402-4511-3239

[Receptionist] OK, one suite with three beds, one bathroom, for Gabriel José on the
13th of September.

[Gabriel] Thank you.

Check in

[ Malu ] Welcome to the Dallas Inn.

[ Gabriel ]: Hello, we have a reservation.

[ Malu ] : We were expecting you. Did you have a good flight?

[Gabriel ]: Everything was fine, thanks.

[ Malu ] : What’s your name?

[ Gabriel ]: Gabriel José.

[Malu]: How do you spell it please?

[Gabriel]: G- A – B – R – I – E –L .

[Malu]: And your surname?

[Gabriel]: José.

[Malu]: Can I have your passport please?

[Gabriel]: Here you are.

[Malu]: Thanks. Your room is 305 on the third floor. Here is your key. Enjoy your stay.

[Gabriel]: Thank you.

[Malu]: You're welcome.

[Gabriel]: What time does the restaurant open for breakfast?

[Malu] : We open at 6:30 and the breakfast service closes at 11:30. Breakfast is served
on the first floor.

[Gabriel]: Thank you very much.

Check out

[Gabriel]: Good Morning, i’d like to check out, please

[Malu] Good Morning, sr. Gabriel. What was your room number?

[Gabriel]: Room 413

[Malu] 413 … Mr. Gabriel. How was your stay, Mr. Gabriel?

[Gabriel]: It was not very nice, room service took forever, too much noise come from
next room, the room phone was broke and the juice of today breakfast was bad.

[Malu] Oh, i’m sorry! So you didn’t use the phone for calls, right?

[Gabriel]: Yes, that’s right

[Malu] Fine, Mr. Gabriel. Please have a look at this printout: Four nights
accommodation,breakfast on thursday, friday, saturday and sunday, bar drinks from
friday and last night and room service.

[Gabriel]: Yes, that’s all correct

[Malu] Do you pay by credit card, when you checked in?

[Gabriel]: Oh, sure

[Malu] Did you have anything from the minibar last night
[Gabriel]: Yes, I almost forgot. I had three cans of coke, one strike, two bottles of
mineral water, one bottle of heineken and 2 snickers bars

[Malu] Ok. I ‘ll add those your bill. Would you like me to staple your credit card stip to
your bill.

[Gabriel]: Yes, please. And here are our key cards.

[Malu] Thank you. There you are. Mr. Gabriel. See you next time. Have a safe trip
home.

[Gabriel]: Goodbye.