Conversation How To Handling Check Out

R : Receptionist
G : Guest
B : Bellboy

R : Good Afternoon, Sir, How may I assist you?

G : Hi, Good Afternoon. I’d like to check-out, please.
R : Alright sir, May I know your name and room number, please?
G : My name is John Smith and room number 103.
R : Alright, Sir, let me check it first
Well, Sir, the room is under name Mr. John Smith and your room number 103. You
stayed with us starting from 21st of November 20xx until 23rd of November 20xx, is
that correct?
G : Yes, that’s right.
R : Alright Mrs. Smith, do you have any last consumption for our hotel facilities?
G : No, I don’t.
R : Well, thank you. Could you wait a moment please, I’ll check it first.
G : Okay

*(The receptionist checks the guest update bills)

R : Well Mr. Smith, where will be your next destination?

G : Hmm, I’ll back to my country. Holiday is over.
R : Back to your reality I think.
And this is your guest bill and also your supporting bills. And this is your total of
amount. Please correct all of the bill and please sign right here if all the bills is correct.
And this is a pen.
G : Okay, thank you.
*(Inform other department about check out guest)

R : #103 check out.

*(After guest sign the bill, check the guest transportation)

R : Thank you. How about your transportation to the Airport, Sir?

G : Yah, I have booked it and he’s still on the way.
R : Oh, that’s great Mr. Smith. And could you wait a moment please, I’ll correct all the
bills.
G : Yes, please.

*(Ask the feedback during their stay)

R : Well Mr. Smith, how about your stay in our hotel? We hope you have a great moment
here.
G : Yah, I enjoyed it. All is good. I like the pool, garden and all of the staff here is very
helpful.
R : Thank you for your feedback Mr. Smith. And how about your settle your payment? By
cash or credit card?
G : By cash please.
R : May I have your payment, Sir?
G : Sure, here you are.
R : Thank you, Mr. Smith, let me count the money for you (Count the money in front of
the guest)
The money is complete, let me prepare the receipt for you.
G : Thank you
R : Alright sir, this is your receipt, please check it first and signs here. This is a pen.
G : Okay
R : Well Mr. Smith, here is your zero balance bill and also your cash receipt.
 And I’ll put all of this receipt into the envelope but before May I have your signature
here.
G : Sure
R : Thank you. And this is your bill.
Alright Mr. Smith, Is there anything else that we can do for you, sir?
G : No, thank you.
B : Well, Mr. Smith, thank you so much for choosing our hotel. We hope you come to Bali
and stay again in our hotel in the future. Please double check all of your belonging and
make sure nothing left behind. And please wait a moment, I’ll call the bellboy to assist
you with your luggage.
G : Alright.

*(Receptionist calls the Bellboy)

R : Bellboy, please.
B : Yes, I am. How may I assist you?
R : Well, Mr. Smith. He is Yoga, our bellboy. He will assist you with your luggage.
G : Thank you and bye-bye.