BAIN CAPABILITY CENTER (INDIA)

POSITION TITLE: Knowledge Specialist

Department: Product, Practice & Knowledge

Reports to: Practice Area Manager(s) or Practice Knowledge Team Leader (s) / BCC Knowledge
Management Program Manager

Company Overview:
Bain & Company is one of the world's leading global business consulting firms, serving clients
across six continents. It was founded in 1973 on the principle that consultants must measure
their success in terms of their clients' financial results. Bain's clients have outperformed the
stock market 4 to 1. With offices in all major cities, Bain has worked with over 4,150 major
multinational and other corporations from every economic sector, in every region of the world.

Job Description
Knowledge Specialists play a critical role in supporting Bain’s ability to deliver outstanding
results for our clients. This position is a full-time role that provides cover and additional
support to different practice areas as needs arise in the business. If there are times when no
additional practice support is needed, the role may also provide help to busy practices that are
fully staffed or to the program, product or operations teams in Knowledge Management.

 Coordinates and manages the global or regional capture and sharing of Bain’s knowledge
base within the relevant practice area.
o Captures case-related information from client development and case team efforts
into Bain’s global intranet platform. This includes the capture and processing of
case summaries, proposals, case examples, capability and product insights, tools
and templates, as well as the meta-tagging of case information to facilitate user
searching
o Contacts client case teams and practice affiliates to understand work and solicit
best content to fill ongoing practice content needs, codifying case examples and
packaging insights in a manner consistent with Bain’s professional standards
guidelines
o Coordinates with other Knowledge Specialists to identify cross practice content
priorities and works as part of a team
o Contributes to periodic product updates
o Manages, designs and maintains Practice Area site(s) on Bain’s intranet; ensures
newest cases and insights are represented; identifies content gaps
o Reviews Knowledge Management and other relevant progress metrics to improve
how Bain captures and shares its intellectual property (IP)
o Helps identify leading Bain experts & develop credentials materials on key topics
within the practice area
 Supports the Practice Area Manager and works as a member of the global and regional
practice teams to assist with Practice growth and development.
o Help with basic selling and serving efforts: forwarding posted materials promptly,
tailoring credentials lists for specific proposals, directing to experts / reference case
teams, Information Services department (or known external sources)
o Supports Practice operations (including quality control of Knowledge Associate’s
output): compiling newsletters, updating distribution lists and tracking experts,
reporting revenue , tracking and analysis of pipeline and bake-off, crafting meeting
agendas, affiliate call support, and helping with annual planning process

 Works both independently or in a team according to Bain’s Operating Principles, for

example
o Contributes as a member of a larger team (e.g., participates in Product, Practice &
Knowledge group projects, training, experience sharing, mentoring and other
initiatives, etc.)
o Regularly communicates issues and progress to Practice Area Manager(s)
o Demonstrates flexibility with the changing demands of industry, the Leadership
team, commercial demand for varying products
o Liaises with others as necessary, including members of the global services
departments

Qualifications:
 BA/B.Com/B.tech or equivalent undergraduate degree required with strong academic
credentials
 6+ years experience (4+ years with relevant post graduate professional qualification e.g. MBA) in a
professional services firm environment with exposure to one or more of the following
functional disciplines: knowledge management, consulting, marketing, finance, strategic
planning, business development, product development, and/or project management
 Attentive to detail and extremely organized
 Exceptional multi-tasker
 Intellectual curiosity and thirst for learning
 Results focused
 Ability to self motivate and work semi-autonomously
 Excellent written and verbal communication skills, English language skills required
 Strong presentation skills – ability to communicate with senior business executives
 Strong problem solving and analytical abilities
 Superior customer service attitude and ability to contribute on a team
 Strong proficiency in Excel, Microsoft Power Point, and Word