COMMUNICATION SKILL

Q1. Q2.
Culture is a composite of language, tradition, Communication is effective when the sender and
______ receiver have ____

information Knowledge and skills

values and habits another

Correct Answer

Written Communication
Communication

same frame of mind

knowledge Correct Answer

Q3. Q4.
differences in values and language may lead to _____ is the means by which people relate to one
different _______ communication gaps another in an organization.

job satisfaction Communication

different interpretations different interpretations

Correct Answer

Communication
accomplish Correct Answer

authority Jargons

Q5. Q6.
_____ postal or courier delays, lost telegrams, and Communication gap is said to exist when the
bounced back e-mails may create communication communication fails to _____ its basic goal.
failures.
information
Face-to-Face
values and habits
different interpretations
accomplish
Written Communication Correct Answer
Correct Answer
knowledge
Top managers

Q7. Q8.
the effective communicator at different level of Each generation of people will have their own mind
management is the product of both business and sets- perception, cognitive approach and
communication _______
job satisfaction
Knowledge and skills
Correct Answer
different interpretations
different interpretations
motivation
Correct Answer
Clear messages

authority
same frame of mind

Q9. Q10.
______ require skills of composing sentences, Decision making becomes easy when____ is
paragraphs, and messages for coherence. available and people affected give their acceptance
for its implementation.
Supervisory level
Correct Answer information
Correct Answer
values and habits
dynamism
motivation
accomplish
Top managers
speaker

Q11. Q12.
Communication credibility is based on three Communication is process of exchange- sending
factors; trustworthiness, expertise and message and __

Commitment to organization government

dynamism values and habits

Correct Answer

receiving feedback
motivation Correct Answer

knowledge same frame of mind

Q13. Q14.
Effective communication tends to encourage better High status people tends to exhibit their esteem,
performance and authority and

job satisfaction Commitment to organization

Correct Answer Correct Answer

another another

motivation accomplish

Top managers speaker

Q15.
____ is specialized language of group that includes
the acronyms and slang.

values and habits

Communication

Jargons
Correct Answer