TABEL 6.

RANGKING TERHADAP SEPULUH PEGAWAI DIBIDANG PELAYANAN RUMAH SAKIT

Nama Pegawai Rangking nomor

A ……
B ……
C …..
D …..
E …..
F …..
G …..
H …..
I …..
J …..
TABEL 6.3

RANGKING FAKTOR-FAKTOR YANG MEMPENGARUHI PRODUKTIVITAS KERJA KARYAWAN

RANK NO Faktor yang mempengaruhi produktivitas kerja karyawan

….. 1. latar belakang pendidikan formal
….. 2. dorongan keluarga
….. 3. training sebelum bekerja
….. 4. magang sebelum bekerja
….. 5. bakat seseorang
….. 6. pengawasan atasan
….. 7. peranan pemimpin
….. 8. gaji bulanan
….. 9. uang lembur
….. 10. pembinaan karier
….. 11. pekerjaan sesuai minat
….. 12. hubungan dengan teman kerja
….. 13. hubungan dengan pemimpin
….. 14. kejelasan apa yang dikerjakan
….. 15. kreativitas
….. 16.kebersihan ruangan
….. 17. cahaya ruangan
….. 18. sirkulasi udara
….. 19. waktu istirahat
….. 20. alat-alat kerja
….. 21. kesehatan kerja
….. 22. harapan karyawan
….. 23. disiplin kerja
 TABEL 6.4

KISI-KISI/MATRIK PENGEMBANGAN INSTRUMEN ;

VARIABEL PEKERJAAN MANAJER

variabel sub-variabel komponen dan deskripsi

figure head: activities involving ceremonial, social, or legal
duties (dinner, luncheos, signing contract, civic affair, etc)
leader: motivating , guilding, developing subordinates
internasional role (staffing, training, and rewarding employes)
liaison: maintaining contacts with people outside of your
chain of command (staff meeting, lunches with peers,
customers, and suppliers)
monitor: seeking and obtaining information through verbal
and written communication media (meeting, memos, reports,
telephone)
informational Dissemonator: transmitting information to subordinates
roles (trough meeting,memos,briefing, and telephone)
Spokesperson: transmitting information to people outside
the work group (speaking to groups, reporting to outsiders,
and briefing stockholders)

pekerjaan entrepreneur: searching of bussines opportunities and

manajer planning new activites for performance improvement (new
venture, new product, and planning)
Decision Roles
disturbance handler: taking corrective action on problems
or pressure (labor strikes, material shortages, and personal
conflict resolutions)
resources allocate: deciding which organizational units get
what resources and how much (budgeting, capital
expenditure decisions, and personal assignment)
Decision Roles
negitiator: negotiatng with employees, customers,
suppliers, labor contract negotiations, and salary
negotiations
adminiistrative processing paperwork, budgetary administration, and
activites monitoring rules dan regulation
technical solving technical problems, supervising the technical work,
activities and working with tools and equipment
organizing organizing or reorganizing group activites, reassigning
activites task, and defining authority and responsbility relationship

DIMENSI, DEFINISI DAM CONTOH PERTANYAAN TENTANG,
Dimension and Definition
tangibles : appearance of
physical facilities
equipment, personnel
and communication
materials,
reliability: ability to
perform the promised
service dependably
and accurately
responsiveness:
willingness to help
customers and
provide prompt
service
competence: politeness,
respect,
consideration, and
friebdliness of
contact personnel
courtesy: politeness,
respect,
consideration, and
friendliness of
contact personnel.
TABEL 6.5
KUALITAS PELAYANAN
Example of specific question raised by customer
1. Are the bank's facilities attractive?
2. is my stockbroker dressed appropriately?
3. is my credit card statement easy to understand?
4. do the tools used by the repair person look modern?
5. when a loan officer says she will call me back in 15
minutes, does she do so?
6. does the stockbroker follow my exact instruction to buy
or sell
7. is my credit card statement free of errors?
8. is my washing machine repaired right the first time?
9. when there is a problem with my bank statement, does
the bank resolve the problem quickly?
10. is my stockbroker willing to answer my question?
11. are charges for returned merchandise credited to my
account promplty?
12. is the repair firm willing to give me a specific time when
the repair person will show up?
13. is the bank teller able to procces my transactions without
fumbling around?
14. does my brokerage firm have the research capabilities to
accurately track market development?
15. when I call my credit card company, is the person at the
other and able to answer my questions?
16. does the repair person appear to know what he is doing?
17. does the bank teller have a pleasant demeanor?
18. does my broker refrain from acting busy or being rude
when I ask questions?
19. are the telephone operators in the credit card company
consistenly polite when answering my calls?
20. does the repair person tek off his muddy shoes before
slepping on my carpet?
 TABEL 6.6

KISI-KISI INSTRUMEN UNTUK MENGUKUR PELAKSANAAN

MANAJEMEN UNIT PRODUKSI PADA SMK DI DAERAH

ISTIMEWA YOGYAKARTA

jumlah nomor butir pada

variabel indikator
butir instrumen*
perencanaan
1. tujuan 3 A1, 2, 3
2. ketertarikan 3 A4, 5, 6
3. sistematis 1 A7
4.anggaran 3 A8, 9, 10
5. jadwal 1 A11
6. program 2 A12 Dan 13
7. pengembangan 1 A, 14
Pengorganisasian
1. struktur organisasi 1 B1
2. mekanisme kerja 1 B2
3. ketatausahaan 1 B3
4. staffing 1 B4
5. program kerja 1 B5
6. departemenisasi 1 B6
7. bandan independen 1 B7
Pelaksanaan C1, 2, 3
1. proses 3
2. omset 4 C4, 5, 6
3. pemanfaatan 4 C8, 9, 11
4. relevansi 1 C12
5. target 1 C13
6. ketertiban 2 C14, 15
Pengawasan
1. program 1 D1
2. intensitas 2 D2, 3
3. evaluasi 1 D4
4. tindak lanjut 1 D5
5. kualitas 1 D6
6. jadwal 1 D7
7. resiko 1 D8
8. biaya 1 D9
9. pemantauan 1 D10
10. pelaporan 1 D11
 TABEL 6.7

KISI-KISI INSTRUMEN YANG DIPERLUKAN UNTUK

MENGUKUR GAYA KEPEMIMPINAN, SITUASI KEPEMIMPINAN

DAN IKLIM ORGANISASI

variabel penelitian indikator no. item instrumen

gaya 1. kepemimpinan direktif 1, 4, 7,10, 13, 16
kepemimpinan 2. kepemimpinan supportive 2, 5, 8, 11, 14, 17
3. kepemimpinan partisipatif
3, 6, 9, 12, 15, 18

situasi 1. hubungan pemimpin

kepemimpinan dengan anggota
2. tugas-tugas 1, 2, 3, 4, 5, 6
3. power position
7, 8, 9, 10, 11, 12
13, 14, 15, 16, 17
18
iklim kerja 1. otonomi dan flekdibilitas 1,2
organisasi 2. menaruh kepercayaan 3,4
dan
terbuka 5,6
3. simpatik dan memberi
dukungan 7,8
4. jujur dan menghargai 9,10
5. kejelasan tujuan 11, 12
6. pekerjaan yang resiko 13, 14
7. pertumbuhan kepribadian
 TABEL 6.9

HASIL PERHITUNGAN PENGUJIAN

VALIDITAS KONSTRUK

no r hitung r kritis keputusan

r1y 0,95 0,30 valid
r2y 0,79 0,30 valid
r3y 0,22 0,30 tidak valid
r4y 0,73 0,30 valid
r5y 0,79 0,30 valid
r6y 0,84 0,30 valid
r7y 0,83 0,30 valid